BigCommerce Reviews & Product Details

Easy to set up and list products for ecommerce retail. Doesn't require any technical knowledge. Review collected by and hosted on G2.com.

If you have physical locations, please read this so you do not end up in the same situation as ours. You absolutely should NOT integrate BigCommerce with a POS. Why? Because BC will consider all your B&M sales as ecommerce sales and you will get hit with an absolutely insane monthly/annual subscription fee. They refuse to distinguish between ecomm sales and B&M sales. This will make it virtually impossible to keep track of inventory between the store(s) and your ecommerce platform, which makes it useless for any ecomm+B&M retailer.

If B&M makes up any significant percentage of your revenue, look elsewhere for your ecomm platform. They claim they don't take a percentage of your sales, but their pricing structure is tiered based on sales volume, so it's just an end run around percentage-based sales.

Also, there are a limited number of plugins so you are unable to easily customize with advanced features. Want advanced shipping options? Well, either pay for a very expensive plugin, or you're out of luck.

You're stuck with whatever BigCommerce decides to develop, especially on the back end. Limited storefront design options available and product variation listings are pretty severely limited as to what you can do. This is all done on purpose to make it easy for non-technical people to use their platform. Review collected by and hosted on G2.com.

We find the analytics on BigCommerce very easy to use and useful especially for tracking our social media engagement during a campaign - the abandoned cart feature is also very useful. Review collected by and hosted on G2.com.

Up until now, the limitation with AfterPay but it seems like that is all about to change! Review collected by and hosted on G2.com.

Easy to use, amazing support and well designed integration with shipping and credit card services. Review collected by and hosted on G2.com.

NOTHING!!!! It is a well thought out platform. Review collected by and hosted on G2.com.

I started a jewelry website at the beginning the process was a little frustrating but as I learned I can say that they have a lot more in customization they are better than competitors like Shopify in many areas Review collected by and hosted on G2.com.

I have an issue related to payment One thing I dislike about Big Commerce is that their customer service is not good but their support is generally good via chat Review collected by and hosted on G2.com.

What I like most about BigCommerce is the customer service it provides. It isn't like the other platforms that say they care for their consumers but only have email interface when faced with customer needs. BigCommerce is responsive and helpful with a human interaction. Not to mention that the user experience from a non-techonlogical web designer point of view is hands down the best! You combine these two things and I by far recommend this platform over any other platform. Review collected by and hosted on G2.com.

There isn't a thing that I dislike with BigCommerce. Review collected by and hosted on G2.com.

Big Commerce has a lot of great features out of the box - there are many options for integrating 3rd party software, which is a very helpful thing as more and more solutions are becoming more important and necessary for online retailers to connect and maintain. Using Big Commerce is fairly straightforward on the back end, and we have not had many issues finding our way around the admin dashboard. Customer Support has been great - I meet monthly with our BC account rep, and he always has great feedback and advice on how we're doing, so I have found that their support has truly been of great value to us. Review collected by and hosted on G2.com.

We have experienced some pretty heavy pain points for our Wordpress headless implementation. While headless can be a great approach for some, our customizations have made our integration more difficult and much more costly than anticipated, so make sure to research this approach heavily before committing. For those using Big Commerce out of the box, the experience is going to be much smoother and I would highly recommend using the product this way (as opposed to headless) if your business does not have many unique checkout or web experience customizations. Review collected by and hosted on G2.com.

Its easy to use when you are non-technical and SEO is easy to configure Review collected by and hosted on G2.com.

It don't provide staging, have bugs and when you do importing with products Review collected by and hosted on G2.com.

BigCommerce is very much that - big. The possibilities are nigh on endless, particularly when partnering with a development agency specialising in BC. There's clearly a drive by BC towards empowering their merchants to go global with lots of tools to make international selling easy. The platform itself is easy to use on a day to day basis, and the customer support is excellent with quick response times and largely quick solutions. The number of integrations with third party platforms is really quite impressive offering lots of choice. Review collected by and hosted on G2.com.

Analytics could be more maleable. Sometimes the platform feels too powerful for our smaller side projects. Working with a development agency or having a developer on the team is very much required with BigCommerce - sometimes even what feel like the simplest of projects require a deep knowledge of APIs etc Review collected by and hosted on G2.com.

Our ecommerce business basically doubled overnight once our BigCommerce stores went live earlier this year. SEO seems to be really good, we're able to create robust product listings with plenty of quality photos, video, etc. We love the multistore platform as we have 5 websites and are able to sell across all of them with one backend experience. No downtime that has ever been noticeable. Our CSM has been very helpful. Review collected by and hosted on G2.com.

A lot of the options we need require separate subscription based apps which can add up quickly. Some difficulties customizing some of the templates. Some difficulties with some apps not being compatible with multistore. My biggest frustration is in not being able to edit orders and have the payment amount adjust- we have to cancel an entire order if a customer wants to cancel or add an item, then wait a day to issue a refund and have the customer reorder. Review collected by and hosted on G2.com.

BigCommerce has been instrumental in our development since day 1. To TYLER'S, BigCommerce isn't just a SAAS platform, they're coaches, mentors, friends, and counselors. We're best at being a specialized retailer and have spent 40 years navigating the physical store side, but are still fairly young and new in the online world. BigCommerce helps us understand the mechanisms to be more competitive in the ecommerce space, which spills over into our stores through implementations directed towards an omnichannel experience. They know our goals and resolutions and even in the worst case scenario of not knowing the answer to something, they find someone who does. Review collected by and hosted on G2.com.

The mobile app is coming along but still has some work to be optimized and complete. I'm on the road a lot and always have to work off my phone so this will be a big win for me when everything is finalized. Review collected by and hosted on G2.com.