--- title: BigCommerce Reviews meta_title: 'BigCommerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 582 reviews by the users' company size, role or industry to find out how BigCommerce works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 582 scale: '5' date_modified: '2026-09-22' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # BigCommerce Reviews **Vendor:** Commerce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.2/5.0 **Total Reviews:** 582 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About BigCommerce Your business was never one-size-fits-all. BigCommerce, powered by Commerce, is a flexible, open commerce platform built to match. Run hosted, headless, or fully composable — and power both B2C and B2B storefronts from a single back end, without compromise. Design visually with an advanced drag-and-drop editor or go deeper with full API and code access, convert more with an optimized one-page checkout, and get paid your way with 20+ embedded payment providers and 130+ payment solutions — with no extra fees. With 1,200+ apps and 600+ integrations, BigCommerce powers growth across B2C and B2B, including BMW, The RealReal, UPLIFT Desk, Mizuno, and AS Colour. Check out success stories from businesses like yours, visit: https://www.bigcommerce.com/case-study/ ## BigCommerce Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users love the **user-friendly interface** of BigCommerce, making online store setup and management effortless. (38 reviews) - Users praise BigCommerce for its **exceptional customer support** , ensuring quick and effective problem resolution every time. (20 reviews) - Users appreciate the **easy integration** of BigCommerce, making it simple to connect with various systems and tools. (13 reviews) - Users praise BigCommerce for its **exemplary customer service** , noting quick and effective resolutions to issues. (11 reviews) - Users enjoy the **easy setup** of BigCommerce, praising its user-friendly backend and built-in functionalities. (11 reviews) - Users praise BigCommerce for its **user-friendly interface and built-in features** , making online store creation seamless and effective. (11 reviews) - Users value the **easy app integration** of BigCommerce, enhancing their store management and analytics capabilities effortlessly. (9 reviews) - E-commerce Services (9 reviews) - User Interface (9 reviews) - Flexibility (6 reviews) **What users dislike:** - Users find **limited customization options** in BigCommerce restrict their design flexibility and add costs for advanced features. (11 reviews) - Users find BigCommerce **expensive** due to unexpected cost increases and additional fees for basic features. (10 reviews) - Users find **difficult customization** in BigCommerce frustrating, particularly for unique design needs and advanced features. (8 reviews) - Users face **customization difficulties** with BigCommerce, struggling to maintain custom features during theme updates and lacking flexibility. (7 reviews) - Users find **BigCommerce's limited features** restrictive, often needing add-ons or upgrades for essential customization and functionality. (6 reviews) - Developer Dependency (5 reviews) - Learning Curve (5 reviews) - Users find BigCommerce **not user-friendly** , facing a steep learning curve and complicated mobile inventory management. (5 reviews) - Integration Issues (4 reviews) - Users find the **missing features** in BigCommerce frustrating, requiring reliance on third parties or custom builds. (4 reviews) ## BigCommerce Reviews ### 1. Review for BigCommerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 06, 2018 **What do you like best about BigCommerce?** Big Commerce is a great tool for small to medium sized businesses to use to run their e-commerce! It is great for tracking orders, reporting, promotions, and much much more! It provides a lot for the user! **What do you dislike about BigCommerce?** I dislike all of the option and different ways of getting to reporting dashboards. It is sometimes confusing what you are actually looking but overall I dont really dislike that much **Recommendations to others considering BigCommerce:** Highly recommend for medium sized businesses. It wraps all your e-commerce needs into one easy platform **What problems is BigCommerce solving and how is that benefiting you?** E-commerce, coupon codes, reporting, order tracking, analytics ### 2. Lots of great features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 03, 2019 **What do you like best about BigCommerce?** Ability to set up a site in no time, as well as add-ons like e-commerce, reviews, etc. Integrates well with many third party apps. **What do you dislike about BigCommerce?** The ability to include product variations and add-ons still isn't fully fleshed out. It is possible to do some custom development, but that does require some expertise. **Recommendations to others considering BigCommerce:** Do your research ahead of time when considering a CMS to make sure BigCommerce includes everything you need and will need in the future. There are many good features, but make sure your bases are covered. **What problems is BigCommerce solving and how is that benefiting you?** Ability to sell products, integrate with email marketing, and integrate with CRM. ### 3. New? **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 27, 2019 **What do you like best about BigCommerce?** If you're trying to get your feet wet in the world of self-owned business, I wouldn’t recommend BigCommerce due to not being user-friendly for newcomers. But if you're experienced in some sort of online retail, then you are ahead of the few. **What do you dislike about BigCommerce?** Not user-friendly and it is only on one platform. **Recommendations to others considering BigCommerce:** Try other e-commerce **What problems is BigCommerce solving and how is that benefiting you?** Easy to understand, but doesn’t organize or have any assistance. ### 4. Amazing e commerce platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 04, 2019 **What do you like best about BigCommerce?** Easily we can upload multiple products, connects with Amazon and eBay which is a very useful feature, managing inventory and updating price is very seamless. **What do you dislike about BigCommerce?** sometimes its hard to understand exported products 's image path and also annoying how to manage files on backend **Recommendations to others considering BigCommerce:** nice and usefull **What problems is BigCommerce solving and how is that benefiting you?** we use bigcommerce as an e-commerce platform to sell our products ### 5. Good **Rating:** 3.0/5.0 stars **Reviewed by:** Rae L. | Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 26, 2019 **What do you like best about BigCommerce?** It was helpful in using this software to make our website stand out **What do you dislike about BigCommerce?** It was a little hard to access certain things **What problems is BigCommerce solving and how is that benefiting you?** helping us show what we are all about online ### 6. Former Small Business Owner **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 06, 2019 **What do you like best about BigCommerce?** BigCommerce took the headache out of setting up an e-commerce platform and had many plug ins and recommended tools I didn't know I needed! **What do you dislike about BigCommerce?** Some of the customization did require more technical (web design, html) experience than originally anticipated but wasn't a huge issue. **What problems is BigCommerce solving and how is that benefiting you?** Being able to run a mobile storefront from multiple devices including mobile with real time information. Overall it provided the structure needed for any small business e-retailer to become successful immediately. ### 7. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Josh H. | Sales, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 20, 2019 **What do you like best about BigCommerce?** Great platform. Easy to sell and design! **What do you dislike about BigCommerce?** The price is high but overall worth it! **What problems is BigCommerce solving and how is that benefiting you?** I’ve had an easier time setting up clients sites. Integrating sales and design is seamless. ### 8. Takes time to perfect **Rating:** 3.0/5.0 stars **Reviewed by:** Sabrina W. | Patient Representative, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 06, 2018 **What do you like best about BigCommerce?** I like that it’s such a simple option. It allows anyone to enter the entrepreneurial world with a starting base. **What do you dislike about BigCommerce?** It’s not as easy to use as it should be, being a start up for most people’s businesses they need ease, not complication. **What problems is BigCommerce solving and how is that benefiting you?** There are many questions answered within specific links- as you enter in information, you discover new details about items that would’ve gone unnoticed otherwise. ### 9. Good starting platform **Rating:** 2.0/5.0 stars **Reviewed by:** Br. John-Marmion V. | Novice, Religious Institutions, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 09, 2019 **What do you like best about BigCommerce?** It was helpful to create an online presence for our store. **What do you dislike about BigCommerce?** It seems as though you need to be a strong programmer to create a dynamic and attractive storefront that is robust enough to grow with the business. **What problems is BigCommerce solving and how is that benefiting you?** Big Commerce allows our company to have a nationwide reach. ### 10. Web Content is Easy Now **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah G. | Brand Specialist, Building Materials, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 14, 2019 **What do you like best about BigCommerce?** I like being able to manage my website utilizing a user-friendly cms system. **What do you dislike about BigCommerce?** I would want more training to know full functionality that is available. **What problems is BigCommerce solving and how is that benefiting you?** Quicker / easier turnaround for website edits. We can internalize web content instead of paying an agency to do so. ### 11. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 02, 2019 **What do you like best about BigCommerce?** It is a great product to have and use in the office **What do you dislike about BigCommerce?** There is not much that is to dislike about this product **What problems is BigCommerce solving and how is that benefiting you?** We are solving everyday business problems ### 12. Bigcommerce is okay **Rating:** 3.0/5.0 stars **Reviewed by:** Emily H. | Customer Service Manager, Apparel & Fashion, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 15, 2018 **What do you like best about BigCommerce?** It’s accessible and easy to navigate. Platform is easy to use. **What do you dislike about BigCommerce?** It doesn’t sync very well with our inventory system which leads to oversells on website. Customer service never has an idea with what’s going wrong. A lot of glitches. **What problems is BigCommerce solving and how is that benefiting you?** We have a store credit issue happening right now. Big commerces has yet to solve it or answer us. ### 13. Like a bad break-up, it's something you need to just stay away from. **Rating:** 0.0/5.0 stars **Reviewed by:** Richard E. | Group Chief Executive Officer, Venture Capital & Private Equity, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 12, 2018 **What do you like best about BigCommerce?** You don't need to install a plethora of additional apps to get basic functionality for your store. **What do you dislike about BigCommerce?** BigCommerce has all the characteristics of a sluggish multinational corporation, and that is sad because they're nowhere near the size of one. - No one is empowered to make a decision and do the right thing - Support is the worst of the four e-commerce platforms I have experience of. Tickets get opened, people don't respond to critical issues for days and sometimes weeks - When your site goes down, you'll be told nothing can be done until the next business day (which was three days away over a holiday weekend) - They're obsessed with producing content to reflect success stories but do very little to ensure that their platform is facilitating your success e.g: constant issues with the facebook, eBay and Amazon integrations and after four months we still had not been approved for tagging products on Instagram, within 24 hours of moving to our new provider, we're approved - Arrogance. The arrogance of the management at BigCommerce is appalling. No one takes escalated telephone calls, callbacks are promised and never happen - Platform has too many bugs and is not stable when comparing against other vendors in the space **Recommendations to others considering BigCommerce:** Like anything in life, there is going to be a bucket of people that love something, a bucket of people that are in the middle and a bucket that hates something. We're in that last bucket. In the space of a couple of weeks, BigCommerce took a brand champion and made them a brand detractor. If you're happy with poor support, then BigCommerce is your solution. **What problems is BigCommerce solving and how is that benefiting you?** We didn't solve any business problems with BigCommerce, we only had problems created. The only benefit that I can say we had with this platform was that our page load times were much better than the prior vendor. ### 14. Ecommerce Platform with many possibilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 19, 2018 **What do you like best about BigCommerce?** The platforms is great for security, reliability, and add-ons. **What do you dislike about BigCommerce?** I think the platform is overpriced in comparison to some competitors. **What problems is BigCommerce solving and how is that benefiting you?** This is a great e-commerce platform that allows people to easily create a website to sell products and have ease of access to other marketplaces. The biggest benefit is all of the add-ons that are available. ### 15. Simple to utilize and astounding help. I recommend BigCommerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 20, 2019 **What do you like best about BigCommerce?** The administration has a less complex interface for selecting product categories and other essential SEO components. It has a ton of free templates, this is an extraordinary advantage as well as the ability to customize them. We also employ a designer and modify the standard templates exactly as we require them. **What do you dislike about BigCommerce?** I would like them to add more opportunities to import data, categories, and products. **What problems is BigCommerce solving and how is that benefiting you?** Reduce time to market and functionality and performance of the product. ### 16. Great tech support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 13, 2019 **What do you like best about BigCommerce?** I enjoy the features they have for reports. I really like to send things to Excel and look at that data. You can send anything from any time period in an Excel sheet. Also, you can easily generate those reports. **What do you dislike about BigCommerce?** Shopify has a lot of apps for free and cheap. Bigcommerce does not have as many apps. **What problems is BigCommerce solving and how is that benefiting you?** Serving our customers better with more info. ### 17. Shipping manager using BigC for website orders **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 03, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about BigCommerce?** BigCommerce organizes incoming customer orders into categories, including pending, awaiting fulfillment, and awaiting shipment, which keeps our workflow going smoothly. **What do you dislike about BigCommerce?** My personal use of BigC within the company, the fact that orders are listed by customer name, rather than the name the order is to be shipped to, can create small snags for me when searching for an order if those names and different. **What problems is BigCommerce solving and how is that benefiting you?** Because I handle shipping and do not input orders myself, BigCommerce helps keep me in the know and updated with orders my employer has manually put into BigC. And on the other side, the site keeps my employer up to date with which orders have been shipped, which are awaiting shipment, etc, improving our communication. ### 18. A relatively easy to use platform with advanced capabilities **Rating:** 3.5/5.0 stars **Reviewed by:** Francis R. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 01, 2018 **What do you like best about BigCommerce?** Makes managing a store as a single person much simpler. Quite easy to set up a store and to manage it. We have the ability to edit templates. It gives us lots of flexibility, resources and power to design how our online store looks and works. Easy to implement and train people without much computer skills or daily management. **What do you dislike about BigCommerce?** Maybe needs a better tools for managing trade and wholesale businesses. It can take a lot of time and work to build a top quality BigCommerce site. Nothing much to dislike overall. **Recommendations to others considering BigCommerce:** Everyone at WC is so helpful and willing to help answer your questions. They have a powerful system that's easy enough for a single admin to control and customize. **What problems is BigCommerce solving and how is that benefiting you?** Time previously spent taking and processing orders can now be allocated to other tasks. Quick product uploads, tying orders and product pricing. We can offer so many things to my customers that are not available on other platforms. ### 19. Great interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 28, 2019 **What do you like best about BigCommerce?** This service is so easy to use when it comes to online orders. **What do you dislike about BigCommerce?** Everything has to be typed exactly verbatim in the search bar, no room for error. **What problems is BigCommerce solving and how is that benefiting you?** Online retail. ### 20. Effective tool for e-commerce business **Rating:** 4.5/5.0 stars **Reviewed by:** Hemdeep M. | Promoter, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about BigCommerce?** Well, I like this because I am using BigCommerce for a co-owned website syvanz.com. BigCommerce is for everyone; anyone can set up their own business. I prefer BigCommerce over Shopify because to be eligible on Shopify, you must have a credit card, but for BigCommerce, it's not necessary. So get it ready with PayPal. **What do you dislike about BigCommerce?** BigCommerce lacks quality like Shopify but is also better than Shopify in eligibility terms. I don't have any dislikes, but they could improve by providing more free themes. **Recommendations to others considering BigCommerce:** BigCommerce does the same as Shopify. And also inexpensive. So why not BigCommerce? **What problems is BigCommerce solving and how is that benefiting you?** I am solving an e-commerce business and I realized that it is a bit better than Shopify in pricing terms. ### 21. Good platform **Rating:** 3.5/5.0 stars **Reviewed by:** Holly D. | Self Published Author, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 04, 2018 **What do you like best about BigCommerce?** It's a very easy laid out website to use and uploading your products couldn't be easier. It integrates with many of the other services I use very well and customer service is excellent. **What do you dislike about BigCommerce?** It can be a bit slow to load up sometimes. **What problems is BigCommerce solving and how is that benefiting you?** We're able to use a much faster system and get things done quicker. ### 22. BigCommerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 28, 2019 **What do you like best about BigCommerce?** There is a widget/plugin for just about anything that you want to add to the website. Want an email form field? Plugin. Want dynamic categorization? Plugin. **What do you dislike about BigCommerce?** Not many developers have a ton of experience with BigCommerce. **What problems is BigCommerce solving and how is that benefiting you?** Running a multimillion dollar website with BigCommerce has been profitable for us. ### 23. Some great features, but lacks basic reporting **Rating:** 2.5/5.0 stars **Reviewed by:** Jarah A. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 29, 2018 **What do you like best about BigCommerce?** Great customer support! The main product admin page allows you to do more on it than Shopify. **What do you dislike about BigCommerce?** Lacks good sales reports. Have to pay for the largest pro account to get product filtering - which we did, but even then they aren't intuitive. The product options/option sets are bulky when you have thousands of products. **Recommendations to others considering BigCommerce:** Got with Shopify - they have add-on apps that can get you what you need. Big Commerce doesn't offer what we needed, even from their add-on apps. **What problems is BigCommerce solving and how is that benefiting you?** Better than the custom-built, outdated cart software we had before. ### 24. Big commerce review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 17, 2019 **What do you like best about BigCommerce?** Headless approach to saas model solution. Their support and sales services as well as the open access to checkout page code. **What do you dislike about BigCommerce?** Saas approach to a platform requiring many apps for customization as well as careful maintenance when an update is made to the platform. **What problems is BigCommerce solving and how is that benefiting you?** Cheaper initial rollout of given sites due to template-driven solutions without development requirements. ### 25. Powerful store platform!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 02, 2019 **What do you like best about BigCommerce?** Great support, very easy to use and navigate! **What do you dislike about BigCommerce?** Not anything, really, it manages what we do very well! **What problems is BigCommerce solving and how is that benefiting you?** We have sold over $5,000,000 in product... ### 26. Good for beginner-level E-commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Tobacco | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 19, 2018 **What do you like best about BigCommerce?** Clean, simple layout on the backend. Nice variety of themes. **What do you dislike about BigCommerce?** Very little customization for promos and coupon codes. Multiple product editing is not very user-friendly and offers few options. **What problems is BigCommerce solving and how is that benefiting you?** We are currently running our e-commerce with BigCommerce. ### 27. Very easy to use with clean layout options **Rating:** 4.0/5.0 stars **Reviewed by:** TeLeigh M. | Marketing Designer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 01, 2018 **What do you like best about BigCommerce?** I like how simple it is to build a website that sells products. The checkout page doesn't re-connect them to a different website, it is just on the website which keeps our customers engaged in the products. I also like how quickly our website loads. I have used other platforms that take a minute or so to get all of the information, photos, and links loaded **What do you dislike about BigCommerce?** I don't recall there being a thorough tutorial for the website. I think that would make he design process a little easier to know what steps you should take to efficiently and effectively design a website. I wasn't sure which text boxes were visible to the consumer and which ones weren't. I had to go back and make all the titles and naming conventions consistent. **What problems is BigCommerce solving and how is that benefiting you?** we use BigCommerce for the website, www.micacosmetics.com Before hand we were using a GoDaddy and this website looks 1000 times more professional and user friendly. ### 28. Experience first hand **Rating:** 5.0/5.0 stars **Reviewed by:** Sladana P. | CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 27, 2018 **What do you like best about BigCommerce?** a choice of 7 free templates the ability to sell a wide range of either physical or digital goods, in categories of your choosing and using shipping rates of your choosing integration with Paypal and a wide range of payment gateways full content management (CMS) functionality **What do you dislike about BigCommerce?** There are no transaction fees, even if you use a third-party payment gateway. The overall feature set on entry-level Bigcommerce plans is comprehensive by comparison to competing products. You get a good set of reporting tools on all plans - again, this is not the case with all competing products. It comes with built-in product review functionality. **Recommendations to others considering BigCommerce:** Much better customer service, approach to monetizing your own blog **What problems is BigCommerce solving and how is that benefiting you?** Getting more customers! Create custom fields! ### 29. Bigcommerce large scale of apps and they affordable **Rating:** 4.0/5.0 stars **Reviewed by:** Bradley R. | Owner, Sports, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 24, 2018 **What do you like best about BigCommerce?** I like thats its cheaper than main competitor shopify, and does exact same **What do you dislike about BigCommerce?** I dislike template functionality. If its built on bigcommerce there is parts which i see always on bigcommerce websites. Like checkout page **Recommendations to others considering BigCommerce:** Bigcommerce will do work for you if you "starting" on ecommerce journey and will let you to concentrate on selling **What problems is BigCommerce solving and how is that benefiting you?** multichannel selling, api ### 30. Good platform, others are more cost effective **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 15, 2019 **What do you like best about BigCommerce?** It's pretty simple, but packs a lot of features **What do you dislike about BigCommerce?** The overall cost. You get a lot of odd features, but most are available elsewhere or free **What problems is BigCommerce solving and how is that benefiting you?** It's a nice platform, but it's cheaper elsewhere for most of the same stuff. If you had zero knowledge about selling your products online it would be great ### 31. Sturdy platform, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Roselee H. | Commercial Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 31, 2018 **What do you like best about BigCommerce?** Big Commerce is a very easy-to-use platform that anyone can learn and use. Ability to manage more than 100 products, as well as 100 + promotional codes. It's simple and convenient to operate. The configuration of the interface is quite large, and anyone who knows CSS and HTML can easily edit the system. This gives you the opportunity to add the sensation of your company to the entire site and makes the transition from other CMS invisible. Excellent customer service, ease of use and a solid platform. **What do you dislike about BigCommerce?** They used to have an application on which I could watch sales and orders on my phone, but they do not offer it anymore. And I would be very helpful, not enough of this. **Recommendations to others considering BigCommerce:** After extensive search and marketing research, I chose BigCommerce and is very satisfied with my decision. This seems to be a very good platform for beginning and growth. There are several levels available, and the platform can grow with your company. **What problems is BigCommerce solving and how is that benefiting you?** Bigcommerce allowed me to create a more professional website without spending a lot of money. ### 32. All in one solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 08, 2019 **What do you like best about BigCommerce?** Bigcommerce provides various themes so that supplier can make their stores more attractive. It is easy to use. Also, user can use the free trial for almost 15 days. **What do you dislike about BigCommerce?** Only few themes are free but if users wants to use premium themes, they have to pay extra **What problems is BigCommerce solving and how is that benefiting you?** Store management becomes easy ### 33. Bigcommerce is a great website builder **Rating:** 2.5/5.0 stars **Reviewed by:** JC P. | Customer Service Representative, Telecommunications, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 07, 2018 **What do you like best about BigCommerce?** What I like about bigcommerce is you have the freedom of customization of you're website but this website builder is not for beginners **What do you dislike about BigCommerce?** What I dislike about this website builder platform is you can't put in custom api or photo sliders for advertising **What problems is BigCommerce solving and how is that benefiting you?** I can take my business online and sell to my customers nationwide instead of local ### 34. Easy to do business with **Rating:** 5.0/5.0 stars **Reviewed by:** Greg M. | Director of Sales, Security and Investigations, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 29, 2018 **What do you like best about BigCommerce?** Fast chat customer service or with live support if necessary. **What do you dislike about BigCommerce?** Nothing comes to mind really. Aside from the usual multiple updates necessary. **What problems is BigCommerce solving and how is that benefiting you?** Ease of ecommerce sales with robust data served up on each sale and easy to navigate records. ### 35. BigCommerce REview **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 06, 2018 **What do you like best about BigCommerce?** Big Commerce is a great software tool for e-commerce websites. IT is easy to use, learn, navigate, etc. I am able to see reports, orders, and much more **What do you dislike about BigCommerce?** I dislike that there are SO many features! I know this is a good thing but it is a little overwhelming when looking to do specific things or pull specific reports **Recommendations to others considering BigCommerce:** I definitely recommend for small to mis-sized e-commerce stores. **What problems is BigCommerce solving and how is that benefiting you?** e-commerce-promotions-marketing tracking, reporting, coupon code, order tracking, lists ### 36. Great Shopping Cart, Moving in the right direction **Rating:** 4.5/5.0 stars **Reviewed by:** Mitch W. | Head of Marketing, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 27, 2018 **What do you like best about BigCommerce?** It's secure and offers a lot of standard features out of the box. Their chat support is great (I have never used their phone support), and they offer a large number of plugin/integrations. **What do you dislike about BigCommerce?** API support isn't great, they often don't reply at all. Subscriptions are not really supported as a feature. **What problems is BigCommerce solving and how is that benefiting you?** They provide a secure, cost efficient shopping cart for several of my clients. I've had clients using Magento and Opencart that had to endure the cost of updates. Bigcommerce gives them the features and security without the long term cost or high server bills. ### 37. Great experience with a robust and easy to use platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 09, 2018 **What do you like best about BigCommerce?** I loved that BigCommerce is so easy to use, not so much to set up. You save money and time building an online shop for your business, however a developer is required unlike services like shopify. **What do you dislike about BigCommerce?** I have experienced BigCommerce having difficulties in its international store, international currencies are not supported without third party aps and lots of tweaking. **Recommendations to others considering BigCommerce:** Get a good developer using the bigcommerce developers portal! They have certifications and whatnot. **What problems is BigCommerce solving and how is that benefiting you?** Bigcommerce has truly helped in increasing my revenues and profits in pushing our online sales. ### 38. Wonderful platform with which nice to increase trade. **Rating:** 4.5/5.0 stars **Reviewed by:** Florrie E. | Account Manager, Retail, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 22, 2018 **What do you like best about BigCommerce?** I can create my site as I want. I have the most open control of payments and shipping. The opportunity to drive more movement, convert more guest and with no problem selling on plural channels from a single position. **What do you dislike about BigCommerce?** I don't have any bad problems with this software. I guess everything works great. **Recommendations to others considering BigCommerce:** With this platform, you will build an amazing online store by using the latest features. You will have the best experience for search rankings, quicker page loads and higher converting. Also with analytics system, you will see your important metrics. **What problems is BigCommerce solving and how is that benefiting you?** For us, it is the big time saver. Great to have full control the online sales way of our company. With this platform, we can increase trade, upgrade our business and try to new channels. It is really easy to study and designed to grow with our company. ### 39. Functionality tool **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 02, 2019 **What do you like best about BigCommerce?** E-commerce marketing campaign management functionality **What do you dislike about BigCommerce?** Dislike pricing and advanced features costing **What problems is BigCommerce solving and how is that benefiting you?** Managing data and tracking performances ### 40. Bit confusing at first **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 18, 2019 **What do you like best about BigCommerce?** So many options to chose from. Like the fact that it's compatible with godaddy. **What do you dislike about BigCommerce?** How confusing it was at first however bigcommerce. Gets easier after you understand the layout. **Recommendations to others considering BigCommerce:** Maybe better customer service **What problems is BigCommerce solving and how is that benefiting you?** Sales and customer service ### 41. Works within itself, doesn't cooperate well with other systems **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 04, 2018 **What do you like best about BigCommerce?** The layout and the overall simplicity of the system was nice. It was user friendly and did not require much training. **What do you dislike about BigCommerce?** We had a lot of issues with BigCommerce communicating properly with Square and StitchLabs. Customer service tried to help but it was a lot of blaming the other systems (which we were also working with through customer service) instead of trying to fix the problem on their end. **What problems is BigCommerce solving and how is that benefiting you?** We use BigCommerce for our online store and rely heavily on it to work properly. We also use it for our online orders which we aim to generate a lot of our revenue from. ### 42. Good but limited **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 09, 2019 **What do you like best about BigCommerce?** It is an easy system to use and I would recommend it for those just getting into ecommerce **What do you dislike about BigCommerce?** It doesn't move smoothly from Amazon, pinterest or other 3rd party sites **What problems is BigCommerce solving and how is that benefiting you?** It works great for an online platform. ### 43. BigCommerce is a great option for you and your customers for secure online ecommerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 21, 2018 **What do you like best about BigCommerce?** They try to listen to their customers on new features and they have worked diligently on integrated selling on Amazon. **What do you dislike about BigCommerce?** They move more slowly than I would like on adding features customers care about. We still can't partially release orders in BigCommerce. **Recommendations to others considering BigCommerce:** It's better than Shopify **What problems is BigCommerce solving and how is that benefiting you?** Our customers can securely check out and do so quickly with one page checkout. ### 44. Mature platform with room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 30, 2018 **What do you like best about BigCommerce?** We migrated from Shopify to Bigcommerce, due to its expansive feature set, such as B2B features, advanced discounting, with cart-level discounts, as well as the more powerful advanced analytics. **What do you dislike about BigCommerce?** There are definitely some drawbacks, primarily with the robustness of the platform, Shopify simply felt more intuitive. It is also lacking a Buy X get Y (category level) discount. **Recommendations to others considering BigCommerce:** If you are looking to switch to Bigcommerce, I would really suggest looking at what Shopify is offering first before you dive in. We struggled for 3 months to get our theme setup and ported, but only to find out we were lacking some basic features, and needed to have expensive plugins and app addons costing us a few hundred dollars a month. **What problems is BigCommerce solving and how is that benefiting you?** We were trying to consolidate both our ecommerce B2B sales with B2C sales in one manageable platform. ### 45. The right solution for our needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 12, 2018 **What do you like best about BigCommerce?** the balance of out of the box functionality with customization allows us to make best use of limited time to get to market with an optimal ecommerce solution **What do you dislike about BigCommerce?** some middleware required to allow for seamless integration **Recommendations to others considering BigCommerce:** look at all the options and know what you want. Find your edge cases and see who meets them. In our case it was BC **What problems is BigCommerce solving and how is that benefiting you?** inventory control, multiple currency, excellent merchandising functionality and full SSO integration with our existing enterprise ### 46. Big Commerce has helped grow my business! **Rating:** 4.0/5.0 stars **Reviewed by:** Nich P. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2018 **What do you like best about BigCommerce?** BigCommerce is a great solution to get your Ecommerce store up and running, and getting the most out of the possibilities of online retail! **What do you dislike about BigCommerce?** They are pretty similar to other Ecommerce providers, and there is not much to self identify them with. With that said, they are one of the better ones. **What problems is BigCommerce solving and how is that benefiting you?** Providing a secure space online for my clients to interact with me and purchase items! ### 47. A laymen’s experience with big commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 05, 2018 **What do you like best about BigCommerce?** There was very little I disliked about this software. It is super easy to keep up on online traffic and orders at work. It’s super easy to add and take down products from the store feed. All in all a great user experience **What do you dislike about BigCommerce?** I honestly didn’t dislike much of anything. Only issue I had was the ease in which to issue a paypal refund but that was solved with one call to customer service **What problems is BigCommerce solving and how is that benefiting you?** It allows a very simple way to manage online merchandise sales as well as keeping in touch with customers every step of the way with their orders. It makes my online store at work run like a well oiled machine ### 48. It's decent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 05, 2019 **What do you like best about BigCommerce?** A little difficult to use but you get used to it. **What do you dislike about BigCommerce?** The layout. I wish it had better tutorials **What problems is BigCommerce solving and how is that benefiting you?** Sales ### 49. Great platform for our eCommerce business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 20, 2018 **What do you like best about BigCommerce?** I like the real time analytics offered. View how many visitors, what they did etc **What do you dislike about BigCommerce?** We'd like to see more templates, and options to customize the sites **What problems is BigCommerce solving and how is that benefiting you?** Needed a platform to launch our eCommerce business. Big Commerce did that and more! ### 50. Good platform **Rating:** 4.5/5.0 stars **Reviewed by:** Scott C. | Web Specialist, Internet, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2018 **What do you like best about BigCommerce?** Platform is strong with excellent information structure, and lots of alternatives to support our requirements. Field assistance is doing not have, nevertheless, leaving us to completely depend on the experience 3rd party designers **What do you dislike about BigCommerce?** If you have a broad product catalog, much deeper integration into existing information can be an obstacle to really benefit from the information **What problems is BigCommerce solving and how is that benefiting you?** Good ecommerce platform ## BigCommerce Discussions - [Who uses BigCommerce?](https://www.g2.com/discussions/who-uses-bigcommerce) - 1 comment, 1 upvote - [Big Commerce Likes And Dislikes](https://www.g2.com/discussions/big-commerce-likes-and-dislikes) - 1 comment, 1 upvote - [Is there a way to change the formatting on invoices to show any activity after the initial purchase?](https://www.g2.com/discussions/is-there-a-way-to-change-the-formatting-on-invoices-to-show-any-activity-after-the-initial-purchase) - 1 comment, 1 upvote - [What software does BigCommerce integrate with?](https://www.g2.com/discussions/42165-what-software-does-bigcommerce-integrate-with) - 2 comments, 1 upvote - [How do we get the best version of bigcommerce and where?](https://www.g2.com/discussions/how-do-we-get-the-best-version-of-bigcommerce-and-where) - 1 comment, 1 upvote - [View BigCommerce pricing details and edition comparison](https://www.g2.com/products/bigcommerce/reviews?itcat=partner_blog&ittcat=carbon_offset_blog&itterm=how_to_build_a_shopify_app&page=8§ion=pricing&secure%5Bexpires_at%5D=2026-09-27+19%3A22%3A44+-0500&secure%5Bsession_id%5D=efc67806-cb75-4226-9304-e5e0e3f51b55&secure%5Btoken%5D=66f2b47494259f4fc7f6c5333ab94f0ceb329e9334ad04103d6246a7a77b4d3a&format=llm_user) ## BigCommerce Features **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Reporting** - Reports & Analytics - Data Transfer Tools **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration **Additional Functionality** - Inventory Control - AI Copilot - Reordering - Bulk Ordering - Multi-Currency - Customer Accounts - Multi-Location - Reporting & Statistics - Drag & Drop - Shopping Cart - Alerts/Notifications - Data Synchronization - Order Tracking - Email Marketing - Activity Dashboard - Loyalty Program - Multi-Channel Marketing - Templates - Customizable Templates - Inventory Tracking - Customizable Branding - CRM - Kitting - Customer Touchpoints - Customer Segmentation - Web/Mobile App Development - Product Catalog - Inventory Optimization - De-Coupled Front & Back Ends - Customer Database - Activity Tracking - Conversion Tracking - Search/Filter - Access Controls/Permissions - Barcode/Ticket Scanning - Product Configurator - Data Import/Export - Inventory Auditing - Quotes/Estimates - Customer History - Invoice Creation - For Small Businesses - Abandoned Cart Saver - Sales Trend Analysis **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products - Discount Management **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Retail Inventory Management - Multi-Channel Fulfillment - Returns Management - Order Processing - Order Fulfillment - Purchase Order Management - Backorder Management - Special Order Management - Payment Options - Sales Order Management - Purchase Order Management - Credit Card Processing **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B - Multi-Store - Point of Sale (POS) Integration - Social Media Integration - Mobile Commerce **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Admin Access Rights - Cross Browser Support - Performance and Reliability - Mobile Access - SEO Management - Shipping Management - Campaign Management - Catalog Management - Website Management - Promotions Management - Reviews Management - eCommerce Management - Price/Margin Management - Application Management - Product Data Management - Template Management - Multi-Channel Management - Invoice Management - Workflow Management - Warehouse Management - Sales Tax Management - Customer Management - Communication Management - Data Security ## Top BigCommerce Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (855 reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - 4.3/5.0 (655 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (298 reviews)