--- title: backstitch Reviews meta_title: 'backstitch Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how backstitch works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 8 scale: '5' date_modified: '2026-06-30' parent_category: name: Talent Management url: https://www.g2.com/categories/talent-management --- # backstitch Reviews **Vendor:** backstitch **Category:** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 8 ## About backstitch backstitch is a digital Total Rewards platform that empowers organizations to design, deliver, and measure personalized compensation and benefits communications. Through a fully branded website and mobile app, employees access a personalized, interactive dashboard that brings together earnings, contributions, and incentives — all in one place. With flexible update options ranging from annual to every pay period, and targeted content delivered through the platform, push notifications, and other channels, backstitch helps keep employees informed and engaged in your Total Rewards story year-round. Trusted by global companies and top employers, backstitch strengthens employee awareness, appreciation, and connection across the entire employee experience. ## backstitch Pros & Cons **What users like:** - Users find Backstitch's platform **user-friendly and intuitive** , making total rewards statements easy to create and manage. (3 reviews) - Users commend Backstitch for its **responsive and professional customer support** , enhancing the overall implementation and experience. (2 reviews) - Users value the **easy creation** of personalized statements, enhancing employee understanding of total compensation and benefits. (2 reviews) - Users commend the **helpful communication and responsiveness** of Backstitch, enhancing the collaborative experience throughout the process. (2 reviews) - Users appreciate the **interactive and responsive support** from Backstitch, making information access easy for employees. (1 reviews) - Users commend Backstitch for its **collaborative approach** , enhancing communication and making the implementation process seamless and effective. (1 reviews) - Users value the **effective communication** in backstitch, enhancing collaboration and overall professionalism in the process. (1 reviews) - Communication Efficiency (1 reviews) - Easy Access (1 reviews) - Easy Setup (1 reviews) **What users dislike:** - Users experience **access limitations** , struggling to freeze accounts temporarily during payroll company transitions. (1 reviews) - Users express frustration over **inadequate tech support** , citing a lack of proper integration and misleading sales representations. (1 reviews) - Users express frustration over **insufficient information** regarding integrations and capabilities during the sales process. (1 reviews) - Users express frustration with **integration issues** , citing inadequate connections to systems like Workday and GSuite. (1 reviews) - Users find it challenging that they cannot **freeze their account during payroll transitions** , leading to inconvenience. (1 reviews) - Users express frustration over **subpar platform integrations** , feeling misled during the sales process about capabilities. (1 reviews) - Users express frustration with **poor customer support** , noting inconsistencies and lack of clarity during the sales and implementation process. (1 reviews) - Users express concern over **poor integration** capabilities, leading to dissatisfaction with data migration and workflow efficiency. (1 reviews) - Technical Issues (1 reviews) ## backstitch Reviews ### 1. Great solution for visual and dynamic total rewards statements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about backstitch?** We’ve had a fantastic experience using Backstitch as our total rewards statement solution. From the beginning, their platform has helped us bring transparency and clarity to our employees about the full value of their compensation and benefits package in a modern, engaging way. The platform is user-friendly and intuitive, making it easy for our team to build visually compelling and personalized statements that go beyond just salary—capturing bonuses, equity, benefits, and even wellness offerings. Backstitch’s customization features gave us the flexibility to align messaging with our employer brand and HR goals. Their team has been incredibly responsive and collaborative throughout the implementation process. They took time to understand our needs and offered proactive guidance to help us maximize the platform’s capabilities. The end result was a polished, interactive experience that left a strong impression on our employees and continues to be updated efficiently with great customer success managers. Since launch, we’ve seen increased employee awareness of their total compensation and greater appreciation for the value the company provides. Backstitch has become an essential part of our Total Rewards communications strategy, and we highly recommend it to any HR team looking to elevate their employee experience. **What do you dislike about backstitch?** We only wish we could integrate Backstitch to our HRIS system - Workday to make the data migration easier. **What problems is backstitch solving and how is that benefiting you?** Dynamic and comprehensive total reward statements that is automated and visually aligned branded layout. ### 2. Awesome partner for our organization and client **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about backstitch?** Backstitch has been a partner for our organization and client for 5+ years. From the beginning, the implementation of our client's portal was quick and easy. The backstitch team provided everything our client needed and continues to deliver professional and efficient customer support to our client. The team is always available to answer questions and to make updates on the portal. Keep up the great work. We look forward to continuing the partnership. **What do you dislike about backstitch?** There are no downsides to partnering with backstitch. **What problems is backstitch solving and how is that benefiting you?** backstitch provides the benefits portal for our client. The site has a great look and easy to use for employees. ### 3. Total Rewards Statement Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about backstitch?** Patience as we navigated several obstacles. **What do you dislike about backstitch?** Unable to freeze account for a few months while we waited to change payroll companies. **What problems is backstitch solving and how is that benefiting you?** Backstitch helped make it very clear employees what they earned the previous year and what their potential compensation for the current year could be. ### 4. UPDATED 11/2024 - Great on the surface but underneath ...is getting better **Rating:** 2.5/5.0 stars **Reviewed by:** Dom M. | Chief People Officer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about backstitch?** The UI is fantastic! It makes telling the story about Total Compensation easier. I also love the customization that can be done. There is a lot you can do, which is great, but it's a very cumbersome process to do it. Overall for the value it's brining our company, I like it! **What do you dislike about backstitch?** Updated: We've learned how to work through the system limitations, and now, even though I have to import files, it takes all of 5 minutes and is not that much of an issue anymore (but in all honesty, that's because I built a script/macro to speed it up). The reason this has been such an issue is that we update our statements every pay period vs. annually. I've spoken with the founders and am optimistic about some of the capabilities they have on their roadmap including more payroll integrations (true API integrations). Time will tell. The technology integrations is subpar and it was severely misrepresented in the sales process. Integrations are minimal, at best; in some cases, you're just submitting import files, which defeats the purpose of having an integration. Just say you don't have integrations. I find it hard to believe with the logos they have they haven't figured out better integration. Disappointed that even when asked directly about specific integrations, we were told one thing, then got to implementation and experienced something different. Additionally, their typical user base is on Azure & Outlook, so it was a bit of a production trying to integrate with GSuite. Also, you're assigned an implementation specialist (they were great to work with, btw), but that person is basically a person of all trades and is more or less your AM, not just your implementation person; again another fact not mentioned during the sales process. The tool is a great first step, no doubt, but at a certain point, their current workflow and process are not sustainable. If given a do-over based on what I know now, I'd probably not choose this product for my company's needs. **What problems is backstitch solving and how is that benefiting you?** Communicating and explaining the value of total compensation. Our employees greatly appreciate this level of transparency. ### 5. If you want the best for Total Rewards Statements, you can't go wrong with backstitch! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura D. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about backstitch?** Where do I start? From the first conversation with the sales team to my account manager on the finished product, everyone at backstitch is interactive, helpful and responsive. The finished product is so well done and it is very easy for our employees to access the information. **What do you dislike about backstitch?** It's more on my end. We have nuances that have to be added manually to the report (they are not listed in ADP). That takes time and concentration, but again, that's on my end. **What problems is backstitch solving and how is that benefiting you?** Employees often forget what wonderful benefits that our company offers. This is a reminder of what "the hidden paycheck" is in addition to their actual compensation. ### 6. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about backstitch?** We use Backstitch for the Total Compensation page. It looks professional, and easy to use. **What do you dislike about backstitch?** This is our first year, we hope we have similar pleasant experience when we load for next year. **What problems is backstitch solving and how is that benefiting you?** We need to show the total compensation to our employees, that the salary is not the only component for the total package. ### 7. Fast and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole J. | Sr. Benefits Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about backstitch?** Ability to pivot, communication and responsiveness. this was a very professional and collaborative process thanks to Adam. **What do you dislike about backstitch?** I have no dislikes at this time. Thank you. **What problems is backstitch solving and how is that benefiting you?** Communication; more than70% of our population does not have comany email addresses or access to computers at work; the app solves that issue for US population. ### 8. Easy to Use Web Aggregation with Widgets, Newsletter Builder **Rating:** 3.5/5.0 stars **Reviewed by:** Seth C. S. | CCMO Associate, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about backstitch?** Web aggregation, studio newsletter builder and ability to add widgets to customize newsfeeds. **What do you dislike about backstitch?** Not much to dislike here. I think the look and feel of the design could use a little bit of a design upgrade. **Recommendations to others considering backstitch:** Small company but very caring and work to create customized solutions for your needs. **What problems is backstitch solving and how is that benefiting you?** We were looking to create an internal newsletter for key stakeholders in order to increase engagement. ## backstitch Discussions - [What is backstitch used for?](https://www.g2.com/discussions/what-is-backstitch-used-for) - [View backstitch pricing details and edition comparison](https://www.g2.com/products/backstitch/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+22%3A30%3A02+-0500&secure%5Bsession_id%5D=54cdb2a6-ba5e-484b-bbdf-2758a6958190&secure%5Btoken%5D=5627b671855b5fb9bf969764e7e081be630c5f443bf6d07b02e3ba613df1aac0&format=llm_user) ## backstitch Features **Information Distribution** - News Feed - Newsletter - Notifications - Email - Multi-Channel Sharing **Generative AI** - AI Text Generation - AI Text Summarization **Newsletter Interface Features - Internal Newsletter Software** - Feedback - Design - Content Embedding **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat **Newsletter Management Features - Internal Newsletter Software** - Collaboration - Personalization - Archive **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Administrative Features - Internal Newsletter Software** - Security - User Permissions - Compliance - Integration **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction ## Top backstitch Alternatives - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - 4.7/5.0 (3,940 reviews) - [Blink](https://www.g2.com/products/blink-blink/reviews) - 4.6/5.0 (382 reviews) - [Sociabble](https://www.g2.com/products/sociabble/reviews) - 4.7/5.0 (399 reviews)