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BackAgent Reviews & Product Details

Pricing

Pricing provided by BackAgent.

Intranet Only

$1.50

user/month

Transaction Only

$3.50

user/month

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BackAgent Media

BackAgent Demo - Office Calendar w/ Event Registration & Resource Scheduling

The office calendar combines the events from the brokerage, associate, team, transaction, and the community into an easy to follow single source of events.

Each associate & staff member starts their day here to see what is going in the brokerage and share information.

With visual cues and helpful details, agents, staff, and team members can easily stay connected and make sure everything is done for each transaction.

BackAgent Demo - Transaction Detail Screen

The BackAgent transaction workflow system comes alive in these interfaces by dynamically reacting to the data provided for each specific transaction. The dynamic rules engine helps you make sure you have everything needed for closing, in the order needed.

BackAgent Reviews (15)

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Verified User in Real Estate

Mid-Market (51-1000 emp.)

1/2/2019

"I use it mostly for transaction management but also for scheduling and viewing various office resour"

4/5

What do you like best about BackAgent?

I LOVE the way it keeps me on track with a transaction and tells me what must be uploaded and WHEN. The whole process of getting the appropriate documents uploaded is so simple once you understand, and VERY useful. Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

Some of the sections with office resources seem redundant, but that could be a clerical issue rather than a software one. It just makes it somewhat tricky remembering exactly where I saw the document I am searching for. Review collected by and hosted on G2.com.

Recommendations to others considering BackAgent:

I like it ... Review collected by and hosted on G2.com.

What problems is BackAgent solving and how is that benefiting you?

Personally, the most enormous problem is that of keeping track of paperwork so that everything is collected and in a mutually "shareable" place to benefit all parties. Without it, I would need to hire an organized person! Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

11/23/2018

"Good system for Real Estate document e-filing"

4/5

What do you like best about BackAgent?

The interface is good, and it lets you know at a glance what documents are needed for a specific phase of the deal Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

It would be nice to allow more questions at the beginning of the transaction to be defined by the user. We have several questions that will allow their good If Then logic to be better suited to our company needs Review collected by and hosted on G2.com.

Recommendations to others considering BackAgent:

Backagent makes it easy for all agents to maintain their files based on the definition of your brokerage. Review collected by and hosted on G2.com.

What problems is BackAgent solving and how is that benefiting you?

Backagent is our electronic filing system for all documents that are required by the state in our real estate business. It facilitates online gathering and backup of all our files. The benefit is that we do not need hard copies of any of the documents Review collected by and hosted on G2.com.

C I.

Small-Business (50 or fewer emp.)

6/16/2018

"Market Leader by Far!!!"

5/5

What do you like best about BackAgent?

I checked out a lof of systems and the demo for BackAgent was far and above the best and the market leader. I just signed my contract and I'm excited to get going! Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

I'll let you know, but so far I'm just excited to get rolling. It looks so much better than the competition Review collected by and hosted on G2.com.

Joseph N.

Real Estate Agent

Real Estate

Small-Business (50 or fewer emp.)

1/27/2018

"BackAgent "

4.5/5

What do you like best about BackAgent?

BackAgent has really streamlined my real estate transactions. Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

So far, I haven’t had any issues with BackAgent. Review collected by and hosted on G2.com.

Toby B.

President / Broker

Real Estate

Small-Business (50 or fewer emp.)

9/28/2016

"Makes My Job Doable"

5/5

What do you like best about BackAgent?

The ability to have one program that handles all my needs on the back office side of the real estate transaction. Met them at NAR in May 2016 and was on board with them before I even left the front door and they have not dissapointed. Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

In an effort to offer everything they don't do some of the anscillary services as well. For example we are using them to host email to make it easier for agents. We are having some issues and going through the customer support has taken longer than I'd have liked. Review collected by and hosted on G2.com.

Recommendations to others considering BackAgent:

It is an amazing back-office software. It may not be the one-stop shop that some are looking for however the company admits freely that it isn't designed to be a one-stop shop. Has added products at request of users. Review collected by and hosted on G2.com.

What problems is BackAgent solving and how is that benefiting you?

I am a small brokerage of about 3 agents. So selling is the most important thing I do on a daily basis. This allows me to be legal and know that my agents -- and myself - are held accountable on a daily basis. Review collected by and hosted on G2.com.

Response from Ryan A. Missman of BackAgent

edit

Howdy Toby,

We have been impressed by how quickly y'all have adopted the system and got up and running. We will be sure and follow up on the issues you have stated about email hosting.

As a pro tip, you might try out the auto-set due dates for checklist items on each transaction. Being able to know a specific due date instead of 5 days before closing is a lot easier to recall and it automatically shows up on your calendar and connected devices.

Kenneth C.

Licensed Residential Real Estate Specialist

Real Estate

Enterprise (> 1000 emp.)

9/30/2016

"New Agent Not to Happy"

2.5/5

What do you like best about BackAgent?

That I finally found it in the maze of websites I have to get to know as a Keller Williams agent. Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

This particular website is the slowest one I use and the Navigation is from 2006 instead of 2016. Review collected by and hosted on G2.com.

Recommendations to others considering BackAgent:

Sometimes its just better to wait until the right product finally makes it to market.

If you're in a hurry and you want something really bad, that's usually what you end up with Review collected by and hosted on G2.com.

What problems is BackAgent solving and how is that benefiting you?

I just wanted my account information. Figured it was somewhere on BackAgent. I searched and searched and found this link http://backagent-insights.blogspot.com/2016/07/manage-member-plans-commission-plans.html . So, I sent support an email asking where I could find the link to "profile" then "account". Response was instant! They said they didn't know. :- (

All they had to tell me was to click my name.

There's just nothing like wasting 20 minutes trying to find something obvious on a website to energize another 10 minutes to write a review. (a review, which by the way took 5 clicks to get to) Review collected by and hosted on G2.com.

Response from Ryan A. Missman of BackAgent

edit

Howdy Kenneth,

We've got some great news for you, we are working to release a greatly updated navigation and overall appearance to the system before the NAR Convention this year. We have also made substantial performance updates over the past couple of months to ensure pages load quickly and reliably. If you are still seeing an issue, please be sure and let our support team know.

As for the membership plans, we can appreciate the confusion yet there is a solution here; your office staff can contact us and setup the commission plans for your Market Center. For most MCs, the answer to your question about commission plans is to contact the local staff because it is not available in our default deployment for KW. Good news is your MC has already upgraded their MC Intranet to include expanded document storage, banner management, and our full system which includes transaction management. If you'd like to see our full system that can be rolled out by your MC, please give us a call or visit our website to signup for an upcoming webinar.

We very much appreciate your review Kenneth. Please let us know if you have any questions. We're here to help!

Michael W.

Real Estate Broker/Owner

Real Estate

Small-Business (50 or fewer emp.)

10/10/2016

"Amazing Backagent"

5/5

What do you like best about BackAgent?

After trying other types of back office or transaction management software. I came across Back Agent. I REALLY like it. As a Risk Adverse Broker, I look for excellent tools to better assist agents in transactions. Back Agent is very easy to use, intuitive, great training videos, and agents love it.

The Back Agent Support Service is the best I have seen. I feel like they are just waiting by the phone to answer my call. no matter what my question is, the service is knowledgeable and provide quick solutions to my inquiries.

I highly recommend this software. Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

That I used something else for so long before finding this software. Review collected by and hosted on G2.com.

Danna F.

Director of Agent Services

Real Estate

Mid-Market (51-1000 emp.)

10/11/2016

"Corey was TERRRIFIC!!! Thank you"

5/5

What do you like best about BackAgent?

BackAgent has made our lives much simpler but the Help Desk has always been a source of contention, until now. Corey has made our interaction with the Help Desk so much better! He really is top-notch and so professional. He reads our ticket emails thoroughly and then responds with an educated answer that is, more times than not, exactly what we needed.

Thank you,

Danna Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

I truly dislike it when we email the help desk and they respond with a dismissive answer that doesn't begin to address the issue.

Also, when we ask for something to happen and are told it can't happen, when we already know it can, we just have to ask the right person. Review collected by and hosted on G2.com.

Patrick P.

Broker/Owner

Real Estate

Small-Business (50 or fewer emp.)

9/15/2016

"Absolutely Amazing!"

5/5

What do you like best about BackAgent?

I'm not sure there is a "best part" of Back Agent. It is so very well thought out. It does exactly as described. Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

Nothing. I like all there is about Back Agent. It has help me tremendously to better track my business. Review collected by and hosted on G2.com.

Shelley B.

Realtor

Real Estate

Small-Business (50 or fewer emp.)

10/5/2016

"Easy to use software"

5/5

What do you like best about BackAgent?

how simple everything is. back agent vs. Keller Williams intranet is a 10 by far, it's always easy to use uploading files, and I love it! Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

I would like to be able to import my contacts, since there are over 3000 I would prefer not to have to add one at a time. Review collected by and hosted on G2.com.

Response from Ryan A. Missman of BackAgent

edit

Good news, there is an option to import your contacts at the bottom of the 'My Contacts' page. Be sure to contact our support team if you need any assistance formatting the import files.

As for zipForms and esignatures, we have integrations with zipForm Plus embedded to create the forms and integrations with Digital Ink, Hellosign, & Docusign for digital signatures. Dotloop has recently announced a new system that may enable us to interconnect our systems as well, we have reached out to them for more information.

If you have any questions, be sure to contact our support team or hit us up on social media. We're here to help!