BackAgent Reviews & Product Details

BackAgent is a real estate platform designed to help brokers and agents manage day-to-day operations and improve productivity. It brings transaction management, brokerage intranet, and collaboration tools together to support communication, document storage, and compliance tracking.

What languages does BackAgent support?

BackAgent supports 1 language: English.

Does BackAgent offer an open API, and what does it integrate with?

BackAgent does not offer an open API.

G2 reviews are authentic and verified.

Here's how.

AS

ALEXANDER S.

CIO

Small-Business (50 or fewer emp.)

Originally submitted 8/24/2016

"good quality software for day to day use in the office"

5/5

What do you like best about BackAgent?

good quality software simple to learn and use for day to day task a must have for our office I use it every day and like it as software is very good I like it as a good helper or good daily assistant Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

nothing to dislike everything is good, I like it good software for day to day use I use it every day Review collected by and hosted on G2.com.

UE

Verified User in Education Management

Mid-Market (51-1000 emp.)

1/26/2017

"Meets my needs"

3.5/5

What do you like best about BackAgent?

Multifunctional, multiple features to use. Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

Sometimes the interface seems too crowded. Takes time to get used to. Review collected by and hosted on G2.com.

RH

Robert H.

District Director

Real Estate

Mid-Market (51-1000 emp.)

6/4/2015

"BackAgent makes my business manageable"

5/5

What do you like best about BackAgent?

Consistency of requirements with built in enforcement of document requirements. It is one place that my agents and I can go to make sure that we are covering our document and retention requirements BEFORE paying CDAs. It makes it very easy to communicate with the agents and to keep in touch about paperwork issues and needs. Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

The calendar function is missing some needed tools. For example, when I post an event and agents register, I would like to be able to send out one email to the entire registration list. Also, some of the reporting is clumsy, the data is there, it is just a nightmare to dig through the reporting section and try and determine which reports that I need. Would be a nice feature if I could have a favorites selection of set reports. Maybe even some customizable reports. Review collected by and hosted on G2.com.

Recommendations to others considering BackAgent:

Really need more effort on the Android app. Calendar needs beefing up as mentioned. Would be nice if the system gave us a way to send invoices for leases. It will print them, but it would be great if we could just send like we do CDAs. Also, the process to cancel a transaction is very awkward and most agents just do not do it so we have to. Do not know if there is anything that can be done to smooth that out. Review collected by and hosted on G2.com.

What problems is BackAgent solving and how is that benefiting you?

Again, minimizing legal exposure due to lack of mandatory documents and retention. Less cost for paper and storage. Rapid payment to agents (morale) One place to communicate about policy issues Review collected by and hosted on G2.com.

DB

David B.

Licensed Real Estate Professional

Real Estate

Small-Business (50 or fewer emp.)

6/2/2015

"CPS Backagent Review"

4/5

What do you like best about BackAgent?

Pretty easy to just sign in and go. Doesn't take long to get used to software at all. Easy to go back and adjust deals. Direct link to MLS. Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

I wish I didn't have to contact the support team to adjust what information was required to turn in deals. Everyone wants different information with their deals, and it would be great if our team could adjust what we require from our agents. Also, we would like the ability to tailor the "reports" that back agent gives to suit our company. For example, we don't want the report to spit out information about when a deal is completely closed out or "filed" the more important statistic for our company is tracking when deals are "submitted" as we do a lot of rentals as opposed to just sales. Review collected by and hosted on G2.com.

Recommendations to others considering BackAgent:

Make sure you need it for the correct purposes. Its not a CRM, its transaction management and deal tracking. The office tools might be helpful to a larger office. Review collected by and hosted on G2.com.

What problems is BackAgent solving and how is that benefiting you?

We needed a record keeping and compliance system, as well as a reasonable way to track our agent's deals. Primarily, we use backagent for transaction management and record keeping. Our office is small, so some of the office tools are unnecessary. Review collected by and hosted on G2.com.

UR

Verified User in Real Estate

Mid-Market (51-1000 emp.)

6/2/2015

"Back Agent"

5/5

What do you like best about BackAgent?

I love that it keeps tabs on the required documents for each transaction, and I can load all the documents at once and then split the file between the different documents. Review collected by and hosted on G2.com.

What do you dislike about BackAgent?

Nothing really comes to mind, it would be great to sync contact from my phone to the product. Review collected by and hosted on G2.com.