Avochato Reviews & Product Details

Easy to use for staff and easy to train volunteers to use! We have been able to connect with so many of our church members through the text conversations (via Slack integration), and keyword setup for ongoing subscriptions. Review collected by and hosted on G2.com.

There hasn't been anything that we have had trouble with after using Advochato! We have really enjoyed our experience and look forward to using even more features in the future! Review collected by and hosted on G2.com.

Avochato customer service is astounding. They guys I've been working with have been really good at helping me and answering questions quickly. Review collected by and hosted on G2.com.

I don't love that I need to use Zapier to have Facebook and Avochato play together. Review collected by and hosted on G2.com.

It is super easy to use, you don't need an army of volunteers/employees to use it. The pricing tiers are easy and transparent, and their technical help is so fast and great. They even texted me to let me know I was going over my plan so I didn't overspend. Review collected by and hosted on G2.com.

I don't have much improvement to the tool. Review collected by and hosted on G2.com.

Simple API with simple pricing. Other vendors have more complex tiered pricing and almost always a more difficult API to work with.

The sales team does not have a drip of dishonesty in them. They were willing to recommend other vendors when it looked like they were not the ideal vendor to help with our business needs (after further conversation we realized that Avochato is still the best vendor, but that honesty earned a lot of trust with me).

In addition, the sales team is actually engaging. I've been put to sleep in far too many demos of far too many technology solutions.

They have a quick response time on questions and issues. They also put me into contact with whoever is the best person to answer my question (the sales consultant did not try to flaunt his knowledge when I asked him a question about the API, he directed me to one of their main engineers who built the API). Review collected by and hosted on G2.com.

Slightly more expensive than Twilio before volume pricing takes effect. Review collected by and hosted on G2.com.

I love the fact that it addresses the fact that in today's age, email is a dead tool, but texting is universally used. Give my privacy, give me a CRM, and give me the ability to do it all from my browser and phone and you've got a winning product. Everyone texts. Even my 65 year old Grandma texts. This gives me a business tool that allows me to capture that. On top of that 11/10 support! Every time I've reached out about an issue it's been solved. Usually it's my own error, but the support is just fantastic! Review collected by and hosted on G2.com.

The mobile app makes me log out and in every once in a while. Also, you can't edit a contact once you add it on mobile which drives me a little nuts! There should be that option. It would also be nice if I could also have read receipts but I'm not sure that tech is even possible. Lastly, whenever I call someone from Avochato, I can't use the keypad dialer for extensions. Review collected by and hosted on G2.com.

Conveniently integrates into Slack, a 3rd party team communication software we use for real time messaging. This allows CSR's to respond immediately to SMS messages. It also shows whether a message has been responded to, and by who. Our primary VoIP service has an anemic SMS solution that required workarounds to get it functioning as a group message-response platform and we had a separate platform that we used to provide website support responses. This fit neatly into that niche, and the only workaround needed is forwarding messages from our primary VoIP platform into this service, and then responding to the original party from Avochato. We're able to completely do away with the old website support platform and all the attendant complexities of maintaining multiple platforms. Since Avochato integrated into our existing team communication platform, that's essentially the only account they need to log into on a daily basis. Review collected by and hosted on G2.com.

It doesn't offer SIP provisioning for VoIP devices. Also, extension management isn't yet a thing. It wouldn't work as a primary VoIP service, but it works well as an auxiliary service. Review collected by and hosted on G2.com.

it's one of the best ways to have my business communicate with our providers and customers. they have a very efficient and fast-responsive customer support. The overall experience is positive for all of our team members. I can identify which of my team members last contacted a customer or a provider, the duration of the calls. I can go back to over one year voice messages. I can close those contacts I'm no longer interested in but also reopen them if I need to. It lets you connect with automation tools, which is awesome. Review collected by and hosted on G2.com.

On the smartphone-app I'm not able to see my contact's tags. I can't have conference calls nor forward calls. Probably integration with my CRM would be awesome. Review collected by and hosted on G2.com.

The dashboard is great tool that we use daily to communicate effectively with our staff and the patrons in our facility. Review collected by and hosted on G2.com.

I'm not a huge fan of the fact that when people use the number as a traditional phone and call it, that the system takes a voicemail, most of the time that is difficult to use, but that is more of an error on the side of the patron. Review collected by and hosted on G2.com.

It's so easy to send out broadcasts and be able to text employees during busy hours. It's easy for everyone in the department to see what someone sent or if we have been in contact with the same person before. I like that you can use it on your phone or a desktop. Review collected by and hosted on G2.com.

Sending a picture would be better if you could just copy and paste rather than send as an attachment. Read receipts would be great too! Review collected by and hosted on G2.com.

I like that I can text to customers through my keyboard. I don't like having to text over the phone. I find it difficult to enter the correct letters on my phone. Review collected by and hosted on G2.com.

I don't like that I see other groups texts. We have Customer Support and tech support that we tag our chats with. It would be nice to only see the texts for our own group. Review collected by and hosted on G2.com.