Avaya Experience Platform Reviews & Product Details

I work at a computer all day and almost never get calls from an external source. However, when I do, Avaya is integrated directly into my computer, so I can pick up an external directly on my computer rather than needing to pick up an office phone. Review collected by and hosted on G2.com.

It took a little time to integrate into our systems. There were also some bugs causing Avaya to interrupt Microsoft Teams calls, but we have since figured out how to work around that issue. Review collected by and hosted on G2.com.

Unified experience over the different End points, gives you ease

The phones gives you best experience, where with their K175 IP Phone, you have have applications from Google Play store to download, also you can have your own applications to develop and install on the phone as application. This phone is very good for the hospitality and healthcare customers, where for the hotel they can have the guest application install and guest can have mini-bar, and others on a single click on phone.

For the Hospitals, they can integrate their health care application on the phone, giving patient access to his health reports on the IP Phone, also you can have the nurse call system on the Phone

We have a customer in Saudi, where the hospital have integrated Aura with AVAYA SCOPIA system, that when the patient comes in ambulance, the doctor / nurse in the ambulance can start interacting with doctor, using google glass, so that patient can give right attention during his travel to hospital and also in this time, doctor can get the hospital equipped with the right resources, so that hospital will be ready to handle patient, and can safe life.

This overall integration of AVAYA across its Aura, Video (SCOPIA) and Contact Center makes them the best available in this space Review collected by and hosted on G2.com.

The pricing is expensive, it have multiple servers farm for different application like for SIP you have to get SM and SMgr and etc Review collected by and hosted on G2.com.

This is our #1 tool for receiving calls for our customers. It's good and easy to use! 10/10 Review collected by and hosted on G2.com.

I dislike for avaya there is no video conference on it. Review collected by and hosted on G2.com.

Easy to use and very decent business communication software with a lot of good features like adherence monitoring and message recording etc., Review collected by and hosted on G2.com.

Auto logout of user and server issues impacts user adherence Review collected by and hosted on G2.com.

It makes it easy to receive calls and provides clarity in communication Review collected by and hosted on G2.com.

Every time we encountered an error, like disconnected calls. Review collected by and hosted on G2.com.

It could help receive calls accurately and contact details. Review collected by and hosted on G2.com.

Comes up with error sometimes and got disconnected on the line unexpectedly Review collected by and hosted on G2.com.

There are several helpful features of the Avaya Experience Platform. The platform allows businesses to engage with customers across multiple channels, including voice, chat, email, and social media. This provides customers with a seamless and consistent experience, regardless of the channel they use to interact with the business. Review collected by and hosted on G2.com.

While the Avaya Experience Platform has several helpful features, there are also some potential limitations or drawbacks to consider. The Cost, complexity, dependency, integration and scalability to consider. Review collected by and hosted on G2.com.

For me, Avaya is a good communication platform tool as it doesn't take many screens on my computer. Avaya is small, but you can easily see it. Review collected by and hosted on G2.com.

It's too complicated to set up, especially if you are a new user; you will not know how to change the toggle from LUNCH to BREAK and AUTO in. Review collected by and hosted on G2.com.

Avaya Onecloud makes contact centre business easy to manage. The remote management is best thing about this. Review collected by and hosted on G2.com.

The features like call manager do not track the calls made on Avaya. Review collected by and hosted on G2.com.

I love the fact that Avaya is easy to use and is open to everyone. Review collected by and hosted on G2.com.

You cannot make a conference call. Instead, you have to place the customer on hold and just transfer. Review collected by and hosted on G2.com.