Avaya Experience Platform Reviews & Product Details

I like the way you can interact with it and how it understands what you really need at the moment you're using it and how to go through the alternatives you generally look for. Review collected by and hosted on G2.com.

Sometimes what I don't really like that much is the graphic motor because on some occasions the screen might get stuck and is not due to the connection, however is not very common and works perfectly fine the rest of the time. Review collected by and hosted on G2.com.

For us as a company, customers are always the most important thing, which is why we always hope our communication with them will be the most profitable, which is why we use Avaya Aura as telecommunications software that guarantees communication without interruptions. The tools that this system offers us are detailed allowing us to achieve complete events and without audio or video problems, for us it has been a great system, I am happy with the service it provides. Review collected by and hosted on G2.com.

So far our business team has not had or presented problems or difficulties during their employment in our day to day thanks to the fact that their attributions in calls, internet, fax and email have met our expectations. Review collected by and hosted on G2.com.

the ability to personalize and fine tune for users or groups Review collected by and hosted on G2.com.

can be cumbersome and confusing to program without extensive training Review collected by and hosted on G2.com.

What I Like best about Avaya One X is that it is very easy to use. I can answer calls with just once click. I can also customized it by means of adding buttons or numbers for auxiliary mode. I really like the fact that the audio is clear. You can use any kind of headset since it is compatible to any types. This communication tools allows us to contact our clients all over the world. Review collected by and hosted on G2.com.

Maybe sometimes I got disconnected whenever I tried to make a conference call or transfer a call. I am not really sure as well if it is just my connection or sometimes the app is a bit slow. Review collected by and hosted on G2.com.

Browser based console and hence no app is needed to manage the application.

The solution provides web plugin based audio calls.

The solution includes voice to text transcriptions, a real bonus and saves on third party solutions.

You have access to screen recording.

It's a fully scalable cloud solution. Review collected by and hosted on G2.com.

More work is still required on the look and feel

Embedding or connecting to other tools is still not easy

Additional social media integration could be added Review collected by and hosted on G2.com.

I like the simplicity of Avaya One X. It was so simple to use and I was able to learn in under an hour. I never had a single issue when using this program. This came in very handy when my company shut down in office work and we had to move to remote working. My team was able to install it within a day's notice and we did not miss a beat. Review collected by and hosted on G2.com.

Nothing I dislike about this software. I think it is wonderful. It is easy to use and works as it should. Review collected by and hosted on G2.com.

What I like best to this software is the versatility of it. When the pandemic hit this early 2020 we are afraid that we will lost our job due to the implementation of the quarantine and the stop of transportations sector. Managements decided that they need to take action of it, they started to send out PC and laptop to those affected of the Pandemic. Avaya one-X is one of the best application installed in to those computer and let me tell you this Avaya one-X save our Job. We use this software as a primary communications form our head quarter to our business establishments and even to the comfort of our home. There are many tasks we resolve and accomplish using this application, we use this coaching purposes. We listen to the calls of our agents to know their behaviors when taking calls. This application also allow us to communicate with our client all over the word, we conferences call as many as we can to have a comfortable meeting. Review collected by and hosted on G2.com.

Nothing in this software I don't like. Avaya one-X save my work, allowing us to do our work and task in the comfort of our home. Review collected by and hosted on G2.com.

This platform allows you to have a more effective interaction with users, providing a wide range of very comprehensive functions. It is a very good option for companies of all types, an excellent tracking method to visualize your employees' time. In case a call gets disconnected, this platform contains a call history. In general, you will have a very solid tool to improve communication with your clients. Review collected by and hosted on G2.com.

sometimes making calls can be slow, they should improve and optimize the functions since there are many and it can be a bit confusing at first. I still haven't had negative experiences. Review collected by and hosted on G2.com.

Good experience of making phone calls through laptop / computer in the office, while travelling or working from home. It serves one of the key requirements of virtual office or working from home. Review collected by and hosted on G2.com.

Mobile app is a bit laggy sometimes. User interface could have been better. Review collected by and hosted on G2.com.

It has allowed me to administer in a much faster and more efficient way the attention to my clients, more than anything it has allowed me to monitor the calls that I receive in a much more practical and immediate way, since it allows me to carry several lines simultaneously and phone calls, so that I can improve the efficiency of all my sales and customer service processes, its interface has a fairly simple design that allows me to easily navigate throughout the entire system Review collected by and hosted on G2.com.

None actually, everything related to this system has seemed very useful Review collected by and hosted on G2.com.