[ Avaya C... Reviews ](https://www.g2.com/products/avaya-contact-center/reviews) [ Avaya C... Reviews ](https://www.g2.com/products/avaya-contact-center/reviews) # Avaya Contact Center Pricing Overview [Editedit](https://my.g2.com/avaya-contact-center/pricings) ## Avaya Contact Center Pricing Key Insights Last updated on Jul 28, 2026 * * * Avaya Contact Center does not offer a **free trial**. Information about Avaya Contact Center pricing, plan availability, and costs is not listed on G2 by the vendor. Buyers typically need to engage directly with the vendor to understand pricing options. Final cost negotiations to purchase Avaya Contact Center must be conducted with the seller. * * * Rated 4.1 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Small-Business $$$$ ##### 36% less expensive than the avg. Contact Center product [Read Small-Business Reviews](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bcompany_segment%5D%5B%5D=179) Mid-Market $$$$ ##### 30% more expensive than the avg. Contact Center product [Read Mid-Market Reviews](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bcompany_segment%5D%5B%5D=180) Enterprise $$$$ ##### 4% more expensive than the avg. Contact Center product [Read Enterprise Reviews](https://www.g2.com/products/avaya-contact-center/reviews?filters%5Bcompany_segment%5D%5B%5D=181) Pricing information for Avaya Contact Center is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Avaya Contact Center must be conducted with the seller. https://www.avaya.com/en/products/infinity-platform/ Pricing information was last updated on June 12, 2026 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 24 months ### Perceived Cost $$$$$ ## Avaya Contact Center Pricing FAQs Generated using AI Who is Avaya Contact Center pricing best suited for? Avaya Contact Center's pricing is best suited for mid-market and enterprise organizations with complex, high-volume contact center requirements, particularly in telecommunications, banking, insurance, healthcare, and IT services, based on G2 reviewer demographics. Enterprise reviewers praise its advanced call routing, workforce management integration, multichannel support, and 99-plus percent uptime capabilities. Mid-market reviewers in IT and telecom highlight its scalability and competitive positioning against Genesys and NICE CX-One. G2 reviewers from small businesses also report success with inbound and outbound call handling, though cost and deployment complexity make Avaya Contact Center's pricing less accessible for lean teams without dedicated technical resources to manage its multi-component architecture. What are the key differences between the free and paid versions of Avaya Contact Center? Avaya Contact Center does not offer a free version or publicly listed pricing tiers, according to G2's pricing data. Avaya Contact Center's pricing is based entirely on custom enterprise quotes. G2 reviewers note that licensing is complex and can be a significant barrier, with one mid-market reviewer describing the licensing structure as complicated and upgrades as painful. Another reviewer flagged unexpected costs when adding softphone console capabilities. Without a free tier or standardized paid tiers, prospective buyers must engage Avaya directly for scoping. G2 data on Avaya Contact Center indicates that costs scale with components such as Verint WEM, AES, CMS, and Session Manager, making total expenditure highly deployment-dependent. Is Avaya Contact Center considered good value for its pricing? G2 reviewers present a mixed but generally positive value assessment of Avaya Contact Center's pricing. High-rating reviewers across enterprise and mid-market segments cite competitive feature sets rivaling Genesys and NICE CX-One, strong voice infrastructure, scalability, and solid support as justifying the cost. However, multiple G2 users flag expensive licensing, complex upgrade paths, and costly integrations as notable drawbacks. One mid-market reviewer explicitly notes pricing is expensive, particularly around contact center flex and multi-server SIP requirements. G2 reviews of Avaya Contact Center suggest it delivers strong value for organizations prioritizing enterprise-grade voice reliability and advanced routing, but smaller teams or cost-sensitive buyers may find the total cost of ownership difficult to justify. ## Top-Rated Alternatives [ ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,586) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/avaya-contact-center/competitors/alternatives) ## Avaya Contact Center Alternatives Pricing The following is a quick overview of editions offered by other [Contact Center Software](https://www.g2.com/categories/contact-center) | Product | Price | Features | | --- | --- | --- | | ![NICE CXone](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg)[NICE CXone](https://www.g2.com/products/nice-cxone/reviews) CXone Omnichannel Suite | Starting at $110.001 Agent Per Month | Includes both Digital and Voice Agent plus Omnichannel blended routing for digital and voice​ Universal queue with concurrent interaction handling​ Voice and digital capture, storage, search and playback​ Dedicated agent and supervisor workspace​ Voice and digital prebuilt data visualization dashboards and reports​ | | ![Talkdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png)[Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk Express™ | United States & Canada Small Business Exclusive | Free25 Licenses Free to Start | Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. | | ![3CX](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f701c2bc8e8128a9090458644727a7a4/3cx.jpg)[3CX](https://www.g2.com/products/3cx/reviews) 3CX SMB | Free10 Users | Free for up to 10 users. Next-gen phone system Bring your own SIP Trunk WFH: remote-enable teams Live Chat Team Messaging WhatsApp Video Conferencing Holiday & Business Hours Routing 3CX Talk Links Mobile & Desktop Apps Ring Group & Welcome Message Max 3 Deskphones | Various alternatives pricing & plans Pricing information for the above various Avaya Contact Center alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## Avaya Contact Center Pricing Reviews (1) GS Gandhi S. Network Administrator Mid-Market (51-1000 emp.) 9/17/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "Value for money" 5/5 What do you like best about Avaya Contact Center? Flexibility and mobility, Robust Features Review collected by and hosted on G2.com. What do you dislike about Avaya Contact Center? experiencing the authentication erros frequently Review collected by and hosted on G2.com. What problems is Avaya Contact Center solving and how is that benefiting you? it helped to resolve the issues related to poor call quality and authentication errors. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Avaya Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect 4.4/5(92) [ Compare Now ](https://www.g2.com/compare/amazon-connect-vs-avaya-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/avaya-contact-center-vs-genesys-cloud-cx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/avaya-contact-center-vs-nice-cxone) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management) [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Most reliable fleet monitoring app for large fleets](https://www.g2.com/discussions/most-reliable-fleet-monitoring-app-for-large-fleets)[What desktop search software enables instant file retrieval without requiring users to remember exact file names or folder paths?](https://www.g2.com/discussions/what-desktop-search-software-enables-instant-file-retrieval-without-requiring-users-to-remember-exact-file-names-or-folder-paths)[What platform integrates task management with collaboration tools?](https://www.g2.com/discussions/what-platform-integrates-task-management-with-collaboration-tools) [What's the most effective AR training simulator software for onboarding new employees?](https://www.g2.com/discussions/what-s-the-most-effective-ar-training-simulator-software-for-onboarding-new-employees)[Which columnar databases are the easiest to integrate with Looker, Tableau and Google Data Studio so an analytics team can connect its BI tool without a complex connector setup?](https://www.g2.com/discussions/which-columnar-databases-are-the-easiest-to-integrate-with-looker-tableau-and-google-data-studio-so-an-analytics-team-can-connect-its-bi-tool-without-a-complex-connector-setup)[Pros and Cons Details](https://www.g2.com/products/avaya-contact-center/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)