--- title: AutomationEdge Reviews meta_title: 'AutomationEdge Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 77 reviews by the users' company size, role or industry to find out how AutomationEdge works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 77 scale: '5' date_modified: '2026-07-17' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # AutomationEdge Reviews **Vendor:** AutomationEdge **Category:** [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa) **Average Rating:** 4.6/5.0 **Total Reviews:** 77 ## About AutomationEdge AutomationEdge Hyperautomation Platform is an integrated approach to enable digital transformation across business functions. It combines the elements of automation, Artificial Intelligence, Robotic Process Automation, ETL, Machine Learning, integration and smart analytics to enable end-to-end workflows that go beyond RPA. AutomationEdge helps organizations automate not only mundane, repetitive, rule-based tasks but also complex, cross-functional tasks across the enterprise whether in the front office, middle office or back office. It also offers a library of reusable pre-built robots/adaptors at AutomationEdge Bot Store, to quicken the development cycle. The store includes pre-built automation for IT, HR, Finance, Accounting, Marketing, spreadsheet processing, ERP, CRM, AML, etc. AutomationEdge has already delivered its innovative solution to large multinationals globally like American Express, Capita, Coty, ICICI Lombard, HDFC Life, Smart Dubai Government, Mashreq Bank and Genpact to name a few. AutomationEdge is listed in all leading marketplaces including Salesforce AppExchange, BMC Marketplace, ServiceNow Store, Cherwell Marketplace, ZenDesk Marketplace and more. ## AutomationEdge Pros & Cons **What users like:** - Users appreciate the **easy automation** of workflows with AutomationEdge, enjoying its user-friendly and intuitive interface. (2 reviews) - Users appreciate the **intuitive interface** of AutomationEdge, making workflow automation simple and accessible for all skill levels. (2 reviews) - Users love the **easy workflow automation** of AutomationEdge, appreciating its intuitive interface and smooth bot performance. (1 reviews) - Users love the **easy bot creation** in AutomationEdge, appreciating its intuitive interface and smooth deployment. (1 reviews) - Users find AutomationEdge to be **user-friendly and simple to learn** , making the onboarding process quick and comfortable. (1 reviews) - Setup Ease (1 reviews) - Simple (1 reviews) - Users appreciate the **user-friendly interface** of AutomationEdge, making automation workflows easy for all skill levels. (1 reviews) **What users dislike:** - Users find the **initial setup complexity** challenging, especially beginners who may require additional guidance to navigate workflows. (1 reviews) - Users find the **lack of guidance** challenging for beginners, especially during the initial setup of complex workflows. (1 reviews) - Users experience a **learning curve** with complex workflows, making initial setup challenging for beginners without guidance. (1 reviews) - Users find the **steep learning curve** challenging initially, requiring guidance before they can effectively use AutomationEdge. (1 reviews) ## AutomationEdge Reviews ### 1. Simple, practical, versatile, and excellent value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Rosni N. | Consultor e Fundador, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about AutomationEdge?** Development of drag and drop and the possibility to use PowerShell, JavaScript, Python scripts (among others) in a practical and native way in the tool. **What do you dislike about AutomationEdge?** The publication of UAT workflows to PRD could be direct, via the portal, without the need to export from UAT and only then publish in PRD. **What problems is AutomationEdge solving and how is that benefiting you?** Automating mainly HR, Finance, and IT processes, bringing benefits such as the reduction of operational costs per process, as well as the mitigation of risks inherent in executing these demands manually. ### 2. Great tool for automate process. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about AutomationEdge?** I think the interface. All the style drag and drop is the best part for me. It's easier to build a logic process. **What do you dislike about AutomationEdge?** I think should have an option to apply dark mode, which would be better for the eyes. After a long day of work, I get headaches. **Recommendations to others considering AutomationEdge:** It is a constantly updated tool. Always considers our suggestions for improvement. **What problems is AutomationEdge solving and how is that benefiting you?** I'm solving problems such as manual validation of Excel files and massive data inputs on systems. ### 3. Everything I thought about automating I was able to accomplish with AutomationEdge **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre M. | RPA Developer Pleno, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about AutomationEdge?** Flexibility in the use of technologies and ease of integration of the same **What do you dislike about AutomationEdge?** unfortunately from excessive memory consumption and the lack of good debugging **What problems is AutomationEdge solving and how is that benefiting you?** I am carrying out a CTE issuance project in the Senior application, ### 4. Complete tool with high potential for process automation. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about AutomationEdge?** Ease in development and vendor support **What do you dislike about AutomationEdge?** Absence of a "single" management panel for the automations of all the clients we have in our portfolio with the platform **Recommendations to others considering AutomationEdge:** I recommend the platform, we have automation cases that have optimized client demands in various areas of operation. **What problems is AutomationEdge solving and how is that benefiting you?** This need has been forwarded to the management panel supplier, and we are awaiting this handling as an improvement to the tool. ### 5. AutomationEdge Evaluation **Rating:** 4.0/5.0 stars **Reviewed by:** Kleber B. | Desenvolvedor, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about AutomationEdge?** The way to use. The ease of handling. **What do you dislike about AutomationEdge?** I believe that on the portal it would be possible to register companies for better management. **Recommendations to others considering AutomationEdge:** I recommend the use of the tool. **What problems is AutomationEdge solving and how is that benefiting you?** From IT From Accounting From Tax From Registration From opening tickets From tax From people management Benefits were to remove the repetitive work from employees and make them analytical. Cost Time Errors Return ### 6. AutomationEdge - Automation made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel D. | DevOps Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about AutomationEdge?** I like the process construction logic and workflow **What do you dislike about AutomationEdge?** I have nothing not to like, the AutomationEdge offers everything you need **What problems is AutomationEdge solving and how is that benefiting you?** - Process automations in SAP (Extractions and Releases) -Extraction of tickets from suppliers -Extraction of reports Process automation helps free up my team hours to be used in more productive activities ### 7. Partnership and flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandro S. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about AutomationEdge?** Ease in The development of flows that serve the IT áreas and also the business áreas. **What do you dislike about AutomationEdge?** Nothing to report negative points. I am satisfied with the deliverables. **What problems is AutomationEdge solving and how is that benefiting you?** Improvements in the tool are constant, seeking continuous evolution tô meet the needs of our customer. ### 8. Awesome tool for ROI focus Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando B. | Membro, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2022 **What do you like best about AutomationEdge?** Easy to Use, Always evolving and very good support . **What do you dislike about AutomationEdge?** More documentation in Portuguese would be a must for Brazilian Market **What problems is AutomationEdge solving and how is that benefiting you?** IT process automation, User onboarding, password reset, user unlock. ### 9. good experience **Rating:** 4.5/5.0 stars **Reviewed by:** Robson H. | analista de integração, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about AutomationEdge?** ease in the rapid development of automations **What do you dislike about AutomationEdge?** stability in executions that need to be very well polished to run without errors **What problems is AutomationEdge solving and how is that benefiting you?** automation of tasks generating time savings ### 10. Very functional **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2022 **What do you like best about AutomationEdge?** way to help the desktop, and less errors **What do you dislike about AutomationEdge?** Bugs and delay of downloadable updates, where it is dependent on some applications **What problems is AutomationEdge solving and how is that benefiting you?** I realize that the versatility of steps, covers a wide area, so I can solve financial problems involving notes and not only in tax areas ### 11. AutomationEdge CogniBot makes ticket raising easy **Rating:** 4.5/5.0 stars **Reviewed by:** Swapnil K. | Assistant Manager - Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about AutomationEdge?** Extremely easy to use. Automation powerful enough to give proper suggestions for IT Troubleshooting. Users can raise a ticket within a minute if the issue not too severe. Chat interface saves a lot of time which generally other tools will take to search for a suitable option. Works well with the low bandwidth. Can be accessed out of office network. **What do you dislike about AutomationEdge?** Automation needs to get improved for more complex issues. The tool lacks an integrated approval option. Users need to share email approvals with the support team. **Recommendations to others considering AutomationEdge:** Tools are worth all of your money. A completely developed tool hence can be deployed quickly with some enhancement. **What problems is AutomationEdge solving and how is that benefiting you?** Using AutomationEdge CogniBot for raising tickets for IT-related issues. ### 12. Very good tool to work with and very capable people to provide support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Textiles | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2022 **What do you like best about AutomationEdge?** The facilities to access the plugins. **What do you dislike about AutomationEdge?** In the context of the tool, there is nothing I don't like... **What problems is AutomationEdge solving and how is that benefiting you?** searching for data in Excel, capturing the data is very easy. ### 13. Very nice platform, easy to learn and user friendly. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about AutomationEdge?** Easy way to develop a robot and clean environment. **What do you dislike about AutomationEdge?** The way they treat variables, it's not very easy to learn. **What problems is AutomationEdge solving and how is that benefiting you?** Robots that execute repetitive processes ### 14. Good experience especially for backend automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2022 **What do you like best about AutomationEdge?** Different plug-ins available making it easier to use. Good support from service team. **What do you dislike about AutomationEdge?** Excel plug-ins are not good enough compared to other RPA tools. Lack of knowledge articles. **What problems is AutomationEdge solving and how is that benefiting you?** Automationedge is RPA tool. So we are using it to automate business process like monitoring, reconciliations etc ### 15. Very flexible platform catering to customer needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2022 **What do you like best about AutomationEdge?** Ability to adapt to business needs and rules **What do you dislike about AutomationEdge?** Ability to scale (which is the issue with any RPA platform) **What problems is AutomationEdge solving and how is that benefiting you?** Easily automating repeatable and rule based processes ### 16. Makes it easy to automate your work **Rating:** 4.5/5.0 stars **Reviewed by:** Varun K. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2021 **What do you like best about AutomationEdge?** It is really easy to deploy and is very user friendly. Secondly, it has many features and one can automate messaging, UI etc. Even though it is resource intensive, it also has cloud features if you don't have a high end PC. **What do you dislike about AutomationEdge?** It's OCR behaves unexpectedly and is not very reliable. **Recommendations to others considering AutomationEdge:** If you are looking for automatic tasks you should really consider this software(atleast use its trial). It really saved our company a lot of time. **What problems is AutomationEdge solving and how is that benefiting you?** It is helping us to automate a lot of mundane tasks and thereby helping our company to save time and resources. ### 17. Best browser supported by various RPA Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Mahesh s. | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2020 **What do you like best about AutomationEdge?** Best Automation tool for automating repetitive task Best Automation tool for integrate with different application Tools works on digital workforce on AI and ML It support for API interface We can automate of business application like CRM, Salesforce etc **What do you dislike about AutomationEdge?** UI can be better It should be support to work with unstructured document. Analysis tool can be added **Recommendations to others considering AutomationEdge:** It is very simple and best tool to automate on various application ,so productive will be more. **What problems is AutomationEdge solving and how is that benefiting you?** Process automation on various application which are repetitive in day today work. As process is automated, productive is more and work are process with out any problem. ### 18. Best Browser support on Many Plaform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2020 **What do you like best about AutomationEdge?** 1. Best browser with more security 2. Cookeis and credential are enabled with prompting 3. Best browser support in multiple RPA tool 4. More popup blocked facility 5. Best browser for supporting web application 6. Another best Microsoft browser **What do you dislike about AutomationEdge?** interface can be make better The Setting in Edge is open up as the pop bar which could be a problem if you’re working on sometime and the hlaf page is hidden with settings **Recommendations to others considering AutomationEdge:** Another Microsoft web browser **What problems is AutomationEdge solving and how is that benefiting you?** 1. used as default browser in various automation anywhere tool and uipath tool. ### 19. Bom **Rating:** 4.5/5.0 stars **Reviewed by:** Felipe L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2020 **What do you like best about AutomationEdge?** Ease of programming the processes makes their development very fast. **What do you dislike about AutomationEdge?** I believe there is little support material to understand how the steps work. Many times we have to go exploring and understanding by trial and error. **What problems is AutomationEdge solving and how is that benefiting you?** I am having problems when using the desktop step, because when I execute it, it always gives access denied! ### 20. RPA as part of our Growth Strategie **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about AutomationEdge?** Ease of use, support services and the ability to create workflows. **What do you dislike about AutomationEdge?** I think there should be some more out of the box feature for Gsuite. **Recommendations to others considering AutomationEdge:** Is a good fit for Companies wanting to create their Bot Farm of Robotic Employees. **What problems is AutomationEdge solving and how is that benefiting you?** We are creating new services in our environment due to the RPA approach ### 21. The next generation leader in process automation and AI softwares **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2019 **What do you like best about AutomationEdge?** The best about this is we have saved a lots of cost using this. The manual interaction in minimized and this saved our cost. Not only cost but also the time required got minimized and also the workflow become bug free as a result the insigts and completion rate is high **What do you dislike about AutomationEdge?** The overall costing of the application is very high and can be minimized. The integration of the application is not that easy and takes more time so this area for improvement. The new features and use of AI will add more clients to the portfolio **Recommendations to others considering AutomationEdge:** I personally recommend using this platform for automation of tasks and process and back office and front office workflows. We are used this and got lots of benefits from this and happy customers of this platform **What problems is AutomationEdge solving and how is that benefiting you?** The cost and resources got saved and process got automated. The process are completed faster and this saving our time. So we are excited to automate many more process and use this platform for longer period of time ### 22. Complete process automation with Zero Human intervention **Rating:** 5.0/5.0 stars **Reviewed by:** Varun B. | Head- Global Solution Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about AutomationEdge?** The ease of use with workflow creation, It provides a grab and drop functionality which requires zero coding and doesn't require one to be a technical expert or a coder **What do you dislike about AutomationEdge?** Chatbot and AI framework needs to improve and should be able to integrate with other Cloud based ITSM tools as well. **Recommendations to others considering AutomationEdge:** It is a very versatile tool with lots of ready connectors to various applications, and business tools. Leverage the AutomationEdge by not only automating IT processes from your ITSM tool but also for automating business processes especially in areas of HR, Insurance, Finance etc. **What problems is AutomationEdge solving and how is that benefiting you?** We started with IT automation with use cases like ID creation, password reset, access provision, software install and uninstall to IT process automation like employee on boarding-de boarding, change of roles and access levels, License metering and consumption reports etc. We then proceeded to automate business process like, Salary processing, compensation processing, risk assessment etc. we have reduced the time to answer queries from 2 days down to one hour, Mean Time to fulfill a request has come down to 5 minutes (except IT hardware provisioning which is manual and not comes under AE) The overall business benefit realized is that efficiency of the over all delivery has increased by more than 30% as against the previous delivery mechanism, our C-SAT has increased from 8.2 to 9.1 in past 6 months ever since we have implemented AutomationEdge in our environment. ### 23. Fast Implementation and Easy to Work With **Rating:** 4.0/5.0 stars **Reviewed by:** Mauro T. | This program is great!, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2019 **What do you like best about AutomationEdge?** It has a significantly strong Robotic process (what they advertise for). Exactly what we need regarding the future of automation and solution provider. Nothing new, but the easy-to-use tool of the AutomationEdge can automate the simplest task with less work. Have great expectations in this. **What do you dislike about AutomationEdge?** Perhaps the only thing that is being difficult, is the bot scheduling. The interface, even being friendly and simple, could have a little bit more options in customization and implementation. **Recommendations to others considering AutomationEdge:** Using AutomationEdge, you can save precious time programming and automating simple (or even complex) tasks. Simple and easy-to-use interface. Time and complexity is the way to go with AutomationEdge **What problems is AutomationEdge solving and how is that benefiting you?** We are now, having less work to develope automations process, in order to automate simple, mundane tasks. Also, saving precious time, that can be used to do other things, and no more extra hours of work. ### 24. Tool with robust features but complicated to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about AutomationEdge?** it has the support of lots of external plugins and almost all scripting languages **What do you dislike about AutomationEdge?** it is not user-friendly and it has very complicated ways to perform simple things **Recommendations to others considering AutomationEdge:** learn and explore it wisely before you use ..need to always stay connected with support **What problems is AutomationEdge solving and how is that benefiting you?** making some POCs for clients ### 25. Hassle Free Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about AutomationEdge?** AutomationEdge team understood the process well and implemented the solution without much hassle. They stick to the timeline and completed the project on time. **What do you dislike about AutomationEdge?** Not as such. As AutomationEdge was able to fullfill our requirement in automating Salesforce process and password reset process seamlessly, we didn't face any issue. **Recommendations to others considering AutomationEdge:** If you are looking for a driven team with good quality product, you can go for AutomationEdge. **What problems is AutomationEdge solving and how is that benefiting you?** Salesforce duplicate lead automation Password reset in Remedyforce Automating these processes has helped us reduce the TAT by 80% and 100% data availability in Salesforce. ### 26. The best RPA and ITPA tool in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2019 **What do you like best about AutomationEdge?** Fastest spreadsheet processing, no coding required, ready bots RPA tool. Used for automating Both ITPA and RPA processes using AutomationEdge. AutomationEdge provide F3 RPA bot which we can use the tool live for free. This gives confidance to go further with this tool. **What do you dislike about AutomationEdge?** None at all. Its a very good and valueable tool with having all the features which we require. **Recommendations to others considering AutomationEdge:** AutomationEdge is fastest tool for RPA and ITPA. This is very flexible and easy to use as there are various ready bots are available. **What problems is AutomationEdge solving and how is that benefiting you?** With AutomationEdge, the backend and frontend processes are automated which increases speed, reduces error and increase efficiency and productivity. We benefited not only in terms of revenue generation but also increase customer experience ### 27. Good option for mid level automation **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about AutomationEdge?** Option to customize based on business rules **What do you dislike about AutomationEdge?** Limitations with scheduling and instructure support. **What problems is AutomationEdge solving and how is that benefiting you?** Automating business processes that are currently performed manually by contact center associates ## AutomationEdge Discussions - [What is AutomationEdge used for?](https://www.g2.com/discussions/what-is-automationedge-used-for) - 1 comment - [View AutomationEdge pricing details and edition comparison](https://www.g2.com/products/automationedge/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+09%3A35%3A46+-0500&secure%5Bsession_id%5D=437b4156-b4f4-4d6d-a8cb-3ef1fb77d804&secure%5Btoken%5D=180608d8d20d311b8f9e3d210e404ff506c2646b1120e6c2f72e94df87bbacc0&format=llm_user) ## AutomationEdge Features **Administration** - Change Management - Asset Management - Reports & Analytics **Automation Building** - Visual Editor - Workflow Recording - Pre-Built Templates - Custom Automation - Collaboration - Ease of Bot Creation **ServiceNow Apps** - ServiceNow Integration - Value **Service Desk** - Help Desk - Incident Reports - Process Workflow **Bot Management & Execution** - Bot Scheduling - Attended Automation - Unattended Automation - Bot Performance Analytics - Data and Product Security - Scalability **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Intelligent Automation** - OCR - Machine Learning - NLP **Agentic AI - Robotic Process Automation (RPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top AutomationEdge Alternatives - [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) - 4.6/5.0 (6,136 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,052 reviews) - [SS&C Blue Prism Intelligent Automation Platform](https://www.g2.com/products/ss-c-blue-prism-intelligent-automation-platform/reviews) - 4.5/5.0 (347 reviews)