AutomationEdge Features
Administration (3)
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Change Management
Tools to track and implement required IT changes in a system.
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Asset Management
Tools to organize and manage all IT assets within an organization.
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Reports & Analytics
A means to view and analyze a large amount of data in order to gain business insights.
Service Desk (3)
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Help Desk
A place for users to submit tickets when they require IT help.
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Incident Reports
Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.
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Process Workflow
The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.
Automation Building (6)
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Visual Editor
Provides a visual editor to easily create automation models.
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Workflow Recording
Offers the ability to record processes performed by humans to be recreated by bots.
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Pre-Built Templates
Provides templates for workflows and processes for easier automation creation.
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Custom Automation
Allows developers to code custom automations.
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Collaboration
Offers users the ability to reuse process automations and communicate with other team members around automation building.
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Ease of Bot Creation
Allows non-technical users to create bots in an easy, intuitive manner.
Bot Management & Execution (6)
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Bot Scheduling
Equips administrators with the ability to schedule bot deployments in advance or on a consistent, regulated cadence.
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Attended Automation
Automates processes that supplement human action, often requiring human intervention and collaboration.
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Unattended Automation
Automates processes completely without the need for human intervention.
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Bot Performance Analytics
Allows users to analyze the performance of bots via dashboards.
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Data and Product Security
Insures data remains secure and compliant with industry standards.
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Scalability
Able to support large deployments.
Functionality (4)
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Ticketing System
Provides a service desk for users to submit tickets for IT-related issues.
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Performance Logging
Tracks action-by-action asset performance with machine- or human-readable logs.
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Alerting
Creates alerts when tracked assets encounter errors or performance issues.
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Automation
Automates repetitive tasks associated with IT service operations and maintenance.
Management (5)
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Reporting
Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.
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Administration Console
Provides administrative tools for routine maintenance, upkeep, and tracking.
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Access Management
Gives administrators control over user privileges and accessibility for IT assets.
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Asset Management
Gives administrators control over hardware and software resource allocation and tracking.
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Policy Dictation
Controls policies and configurations across business applications and hardware.
Intelligent Automation (3)
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OCR
Provides OCR capabilities in order to recognize text in documents and applications.
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Machine Learning
Allows for intelligent automation whereby the bot can imitate human behavior by learning from behavioral patterns.
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NLP
Provides NLP capabilities in order to understand text in documents and applications.
ServiceNow Apps (2)
ServiceNow Integration
How satisfied are you with this app/integration in the ServiceNow ecosystem?
Value
How valuable is it to be able to use this product with ServiceNow?
Agentic AI - ServiceNow Store Apps (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Robotic Process Automation (RPA) (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - IT Service Management (ITSM) Tools (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives




