Generated from real user reviews
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you like about Artera?
I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you like about Artera?
I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you like about Artera?
I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
See Related User Reviews
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Pro Artera"
What do you like about Artera?
You can send mass texts at once with selecting a time in future of when to send, and it is easily to use.
See Related User Reviews
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Pro Artera"
What do you like about Artera?
You can send mass texts at once with selecting a time in future of when to send, and it is easily to use.
See Related User Reviews
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you dislike about Artera?
The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Pro Artera"
What do you dislike about Artera?
I don't really have anything I dislike about Artera, but if I had to pick a negative then I would say how you have to filter through the messages if m
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you dislike about Artera?
I find that the level of customization can make it hard to track exactly what each department is sending, especially with so many departments under my
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you dislike about Artera?
The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for
See Related User Reviews
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you dislike about Artera?
The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for
Victoria L.
5.0/5
"Revolutionized Our Communication with Patients"
What do you dislike about Artera?
I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you dislike about Artera?
I find that the level of customization can make it hard to track exactly what each department is sending, especially with so many departments under my
Verified User
Enterprise (> 1000 emp.)
3.5/5
"Easy Self-Edits, But Too Many Clicks for Updates"
What do you dislike about Artera?
That there is so much clicking to make updates
I love that its messaging in real time that no one has to remember another password for. Review collected by and hosted on G2.com.
Least helpful is I can see everyone's messages so sometimes I click and read on things that do not pertain to me. Review collected by and hosted on G2.com.
I like the quick responses we are able to make to the patients. Review collected by and hosted on G2.com.
It seems there can be overlap between different schedulers responding to patients. It is difficult to distinguish between multiple patients/family members with same number. I would like for there to be a way we can tell if the text message sent out has been read by the patient. Review collected by and hosted on G2.com.
I love that it is easy to request online reviews. When there is a problem, WELL gets right on it! Review collected by and hosted on G2.com.
Have a google review request link show up as a picture instead of a URL. Review collected by and hosted on G2.com.
I like how easy it is to communicate with our patients. Patients have called telling our team how convenient it is to text them for reminders and also to ask common questions. Review collected by and hosted on G2.com.
I disliked that the translations were not accurate. Review collected by and hosted on G2.com.
I love how everything is very user friendly and the amount of customization is highly useful. I like the fact that every person who is using the system can learn from each other based on their responses. Review collected by and hosted on G2.com.
The only complaint I would have is that there isn't a mobile app for it. Review collected by and hosted on G2.com.
How we are able to respond quickly and communicate with our staff Review collected by and hosted on G2.com.
There is nothing I have noticed that I do not like Review collected by and hosted on G2.com.
Contact patients and ensure they respond quickly regarding appointments, insurance information, amounts owed, and cancelling or rescheduling appointments. Review collected by and hosted on G2.com.
Some patients dislike that it keeps reminding them, and you can't respond in Spanish for Spanish-speaking patients. Review collected by and hosted on G2.com.
Thank you for your feedback! WELL supports 19 languages, including Spanish. We would love the opportunity to support your team with this feature using quick responses, automated messages, and free form reply. Please email us at support@wellapp.com for support on this topic.
I love WELL so much. It makes getting in contact with patients so quick, easy, and stress FREE. I know our patients are also loving it as well. Cuts our time spent on phones in half. Review collected by and hosted on G2.com.
There is absolutely nothing I dislike about WELL Review collected by and hosted on G2.com.
able to see patients that has confirm or cancel appointment, sometimes patients don't call Review collected by and hosted on G2.com.
I can not say anything bad, It has helped our office and our patients, it's a great App to use for everyone. thank you for the app Review collected by and hosted on G2.com.
Easy to use, The program seems self explanatory. It allows you to communicate effectively with patients. Review collected by and hosted on G2.com.
There isn't anything that I have came across that I have not been able to email about and not get a response back, walking me through the issue. Review collected by and hosted on G2.com.