Generated from real user reviews
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you like about Artera?
I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you like about Artera?
I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you like about Artera?
I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
See Related User Reviews
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Pro Artera"
What do you like about Artera?
You can send mass texts at once with selecting a time in future of when to send, and it is easily to use.
See Related User Reviews
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Pro Artera"
What do you like about Artera?
You can send mass texts at once with selecting a time in future of when to send, and it is easily to use.
See Related User Reviews
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you dislike about Artera?
The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Pro Artera"
What do you dislike about Artera?
I don't really have anything I dislike about Artera, but if I had to pick a negative then I would say how you have to filter through the messages if m
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you dislike about Artera?
I find that the level of customization can make it hard to track exactly what each department is sending, especially with so many departments under my
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you dislike about Artera?
The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for
See Related User Reviews
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you dislike about Artera?
The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for
Victoria L.
5.0/5
"Revolutionized Our Communication with Patients"
What do you dislike about Artera?
I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you dislike about Artera?
I find that the level of customization can make it hard to track exactly what each department is sending, especially with so many departments under my
Verified User
Enterprise (> 1000 emp.)
3.5/5
"Easy Self-Edits, But Too Many Clicks for Updates"
What do you dislike about Artera?
That there is so much clicking to make updates
The best thing about well is the automatons and the ability to build, edit, stop and start these as you wish. Review collected by and hosted on G2.com.
Currently we have not found any items that cause me to dislike the program. Review collected by and hosted on G2.com.
WELL has decreased the number of no shows. Our patients have loved the text messaging reminders. We are just trying out the extra features for patient satisfaction surveys, announcements and soon recalls. Review collected by and hosted on G2.com.
We have had issues with multiple patient appointments and multiple patients with the same number. Review collected by and hosted on G2.com.
Easy tool works well with any cell phone Review collected by and hosted on G2.com.
No major downsides. It works well Review collected by and hosted on G2.com.
Some patients don't like to talk on the phone or don't answer their phone. The Well App is nice because the patient's usually respond by text through the app. Review collected by and hosted on G2.com.
There is nothing that I dislike about the Well App. Review collected by and hosted on G2.com.
I love that I can text and receive texts from patients. Review collected by and hosted on G2.com.
Some patients are not as tech-savvy and get frustrated when we offer the service. Review collected by and hosted on G2.com.
I love that is it a fluid conversation bringing our patient's best outcomes. They are as easy as when is my appointment? Did I or can I confirm my appointment? Also, easy question asking about labs and if they should fast. Which with out knowledge it is easy to answer. Review collected by and hosted on G2.com.
I don't appreciate how the security setting stays on secure versus picking it to be secure. I tend to see that I was typing and my message was sent secure so then I have to copy and past and resend the message and unsecured. Review collected by and hosted on G2.com.
I like that I am able to get/give information to patients without having to call them, especially when it is a question that takes me longer to ask than to get the answer. I also like that I am able to help one person on the phone and another person via Well. It has been beneficial for patients to be able to text us pictures as well. I also like that it sends patients the time and location of their appointment, so that the information does not get lost in translation or written down incorrectly. Review collected by and hosted on G2.com.
There is not much that I dislike about Well. While I am sure there are some improvements that can be made, there is not anything particular that comes to the top of my head. Review collected by and hosted on G2.com.
I find this app to be very helpful for patients and makes it easily accessible to reach our office. I find that it also helps with our call volume. Review collected by and hosted on G2.com.
There are several reminders that get sent out to the patient and we get complaints sometimes. Also, to be very specific the office i work at which is a pulmonary office will sometimes set an appointment for a procedure and then set another appointment on the same day to follow up with the physician and the app will send two separate appointment times without explanation and the patients will get confused. Review collected by and hosted on G2.com.
Auto confirmation of appointments, having patient's being able to send photos of ins cards for eligibility, messaging patient's who prefer text. Review collected by and hosted on G2.com.
Difficulty in composing a text to a new patient Review collected by and hosted on G2.com.
I love that Well provides an easy mode of communication with patients. Review collected by and hosted on G2.com.
I wish it would email an alert to me when a patient has asked for me specifically. Review collected by and hosted on G2.com.