--- title: Artera Reviews meta\_title: 'Artera Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 100 reviews by the users' company size, role or industry to find out how Artera works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 100 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### Artera Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **efficient communication tools** of Artera, enabling quick outreach to patients via various methods. [(8 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400654&qs=pros-and-cons#reviews) Users highlight Artera's **user-friendly design** , making patient communication and appointment management seamless and efficient. [(8 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451430&qs=pros-and-cons#reviews) Users appreciate the **quick and effective patient communication** via text, voicemail, and email, enhancing outreach efficiency. [(8 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400650&qs=pros-and-cons#reviews) Users value the **quick messaging capabilities** of Artera for easy and effective patient communication. [(5 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451964&qs=pros-and-cons#reviews) Users value the **mass texting feature** for its ease and efficiency in communicating quickly with patients. [(5 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400657&qs=pros-and-cons#reviews) Users struggle with **messaging issues** , particularly in managing multiple team messages and appointment cancellations affecting workflow. [(6 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400660&qs=pros-and-cons#reviews) Users find Artera has **limited features** for larger organizations, impacting efficiency in managing high patient volumes. [(3 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451889&qs=pros-and-cons#reviews) Users find the **limited messaging features** hinder efficient communication, especially for managing large patient volumes. [(3 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2452062&qs=pros-and-cons#reviews) Users experience **communication issues** with Artera, relying on staff for replies and lacking timely notifications. [(2 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451604&qs=pros-and-cons#reviews) Users find the **difficult navigation** in Artera frustrating, especially for larger organizations with numerous practices. [(2 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451989&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Artera ##### 1. Communication Users value the **efficient communication tools** of Artera, enabling quick outreach to patients via various methods. [ See 8 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400654&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you like about Artera? Artera is accessible and optimized for daily use by front-end users and enterprise users alike. The support team is always willing to accept feedback ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ##### 2. Ease of Use Users highlight Artera's **user-friendly design** , making patient communication and appointment management seamless and efficient. [ See 8 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451430&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you like about Artera? Artera is accessible and optimized for daily use by front-end users and enterprise users alike. The support team is always willing to accept feedback ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ##### 3. Patient Communication Users appreciate the **quick and effective patient communication** via text, voicemail, and email, enhancing outreach efficiency. [ See 8 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400650&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you like about Artera? Artera is accessible and optimized for daily use by front-end users and enterprise users alike. The support team is always willing to accept feedback ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ##### 4. Texting Communication Users value the **quick messaging capabilities** of Artera for easy and effective patient communication. [ See 5 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451964&qs=pros-and-cons#reviews) See Related User Reviews ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Pro Artera" What do you like about Artera? You can send mass texts at once with selecting a time in future of when to send, and it is easily to use. ##### 5. Texting Feature Users value the **mass texting feature** for its ease and efficiency in communicating quickly with patients. [ See 5 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400657&qs=pros-and-cons#reviews) See Related User Reviews ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Pro Artera" What do you like about Artera? You can send mass texts at once with selecting a time in future of when to send, and it is easily to use. ### 5 Cons or Disadvantages of Artera ##### 1. Messaging Issues Users struggle with **messaging issues** , particularly in managing multiple team messages and appointment cancellations affecting workflow. [ See 6 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400660&qs=pros-and-cons#reviews) See Related User Reviews ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you dislike about Artera? The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Pro Artera" What do you dislike about Artera? I don't really have anything I dislike about Artera, but if I had to pick a negative then I would say how you have to filter through the messages if m ##### 2. Limited Features Users find Artera has **limited features** for larger organizations, impacting efficiency in managing high patient volumes. [ See 3 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451889&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you dislike about Artera? Process related updates are always well communicated but tend to be oriented toward smaller organizations that utilize Artera. As a larger organizatio ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you dislike about Artera? The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for ##### 3. Limited Messaging Features Users find the **limited messaging features** hinder efficient communication, especially for managing large patient volumes. [ See 3 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2452062&qs=pros-and-cons#reviews) See Related User Reviews ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you dislike about Artera? The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for VL Victoria L. 5.0/5 "Revolutionized Our Communication with Patients" What do you dislike about Artera? I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the ##### 4. Communication Issues Users experience **communication issues** with Artera, relying on staff for replies and lacking timely notifications. [ See 2 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451604&qs=pros-and-cons#reviews) See Related User Reviews KH Kimberly H. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Patient Communication Made Simple" What do you dislike about Artera? The only downside I would say is that I wish there was a way to let us know when we have a channel come open or have a message. EC Elena C. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Patient Communication and Quick Messaging" What do you dislike about Artera? I depend on the staff to reply. Normally, there are no issues, but from time to time it is a problem. ##### 5. Difficult Navigation Users find the **difficult navigation** in Artera frustrating, especially for larger organizations with numerous practices. [ See 2 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451989&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you dislike about Artera? Process related updates are always well communicated but tend to be oriented toward smaller organizations that utilize Artera. As a larger organizatio ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Easy Self-Edits, But Too Many Clicks for Updates" What do you dislike about Artera? That there is so much clicking to make updates ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 6/8/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Very useful and convenient when it comes to communication." 5/5 What do you like best about Artera? the flexibility to communication, really a great useful tool Review collected by and hosted on G2.com. What do you dislike about Artera? there is not much to dislike about the software, everything seems to be working how it should. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? the problems im solving with well are using the tools provided, very easy to use . Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Mid-Market (51-1000 emp.) 10/30/2019 "Awesome! " 5/5 What do you like best about Artera? The easy integration with my current EHR system and configuration. Review collected by and hosted on G2.com. What do you dislike about Artera? How the holiday and holiday hours are configured, because reminders will go out on Holidays. Review collected by and hosted on G2.com. Recommendations to others considering Artera: Well is a wonderful tool, but be sure you have your front desk staff or scheduling staff vested in the process. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? We are working to decrease our No Show rate, and have noticed great improvement with Well. Additionally, the campaign function as well as mass cancel texts has worked tremendously, especially that we are in Northern California, and the weather has been a big factor. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Madelaine S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madelaine S.") MS Madelaine S. Customer Services Agent Enterprise (\> 1000 emp.) 7/10/2019 "WELL is a great and easy to use application. " 5/5 What do you like best about Artera? Most patients are not aware of many things before a medical appointment, so being able to inform them through Well App is much more effective, it is a fluid conversation that provides the best results to patients. Since they have many questions and we can help. WELL is the reliable communication platform that connects patients with health organizations through text messages, telephone, email and live chat. Being able to communicate with the patient's information about the copayment and reminding them about the appointment or informing them if it was suspended so that they do not lose the day is a great advantage we have with the use of this application. Review collected by and hosted on G2.com. What do you dislike about Artera? Without any complaint everything in this application I like Review collected by and hosted on G2.com. Recommendations to others considering Artera: I recommend it to interact with patients is an incredible application that will be of excellent use. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Help patients to reprogram themselves. Review collected by and hosted on G2.com. Show More 7/12/2019 Validated ReviewerIncentivizedSource: G2 invite ![David R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David R.") DR David R. Clinical Support Technician Mid-Market (51-1000 emp.) 10/22/2019 "Effective, time-saving, and pro-active approach to patient communication." 5/5 What do you like best about Artera? Automations reminding patients of their upcoming appointments, keyword-driven replies, and the ability to broadcast a message across a wide selection of patients. Review collected by and hosted on G2.com. What do you dislike about Artera? The complexity of deciphering which patient we are communicating with from within a family who has the same phone number. In all fairness, this ability may well be outside the realms of technologies reach. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Appointment reminders and confirmation rates. We have a better understanding of which patient's to expect to keep their appointment times due to their confirmation via WELL text message. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![BRANDON D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BRANDON D.") BD BRANDON D. Clinic Nurse Manager Hospital & Health Care Mid-Market (51-1000 emp.) 7/31/2019 "Why Change to Well" 5/5 What do you like best about Artera? The best thing about well is the automatons and the ability to build, edit, stop and start these as you wish. Review collected by and hosted on G2.com. What do you dislike about Artera? Currently we have not found any items that cause me to dislike the program. Review collected by and hosted on G2.com. Recommendations to others considering Artera: Ask for a demo and once you see all that Well can do, that all you will need. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? We had low patient response to robcalls, \< 1%, within the first 3 days of going live with well we had a 20% patient response rate, and are now at nearly 90%. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Mid-Market (51-1000 emp.) 10/9/2019 "Patient Text Messaging is Wonderful" 4.5/5 What do you like best about Artera? WELL has decreased the number of no shows. Our patients have loved the text messaging reminders. We are just trying out the extra features for patient satisfaction surveys, announcements and soon recalls. Review collected by and hosted on G2.com. What do you dislike about Artera? We have had issues with multiple patient appointments and multiple patients with the same number. Review collected by and hosted on G2.com. Recommendations to others considering Artera: Our EHR vendor was difficult in integrating but, once we got them in the right direction this worked great. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? We are working on our no show issues. We are just scratching the surface and we are ready to campaign. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") CM Verified User in Medical Practice Mid-Market (51-1000 emp.) 4/11/2020 "Wellapp Well Messenger" 5/5 What do you like best about Artera? Easy tool works well with any cell phone Review collected by and hosted on G2.com. What do you dislike about Artera? No major downsides. It works well Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Appointment reminders and confirmation Send and or receive pdf documents to and from patients. Easy to use Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 11/8/2019 "Very helpful in contacting patients." 5/5 What do you like best about Artera? Some patients don't like to talk on the phone or don't answer their phone. The Well App is nice because the patient's usually respond by text through the app. Review collected by and hosted on G2.com. What do you dislike about Artera? There is nothing that I dislike about the Well App. Review collected by and hosted on G2.com. Recommendations to others considering Artera: It is worth it when it comes to contacting patients and getting in touch with patients. It is great for HIPAA privacy so there's nothing to worry about when contacting patients. It has made my job easier and the patient's really seem to enjoy it. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? I've been able to contact patients via text through Well App when they don't answer their phone calls. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Thomas E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas E.") TE Thomas E. X-Ray Technician Hospital & Health Care Mid-Market (51-1000 emp.) 10/9/2019 "I love this service." 5/5 What do you like best about Artera? I love that I can text and receive texts from patients. Review collected by and hosted on G2.com. What do you dislike about Artera? Some patients are not as tech-savvy and get frustrated when we offer the service. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? The time it takes to notify patients or get in contact is now on my side. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Angelica V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angelica V.") AV Angelica V. Front Office Specialist II Small-Business (50 or fewer emp.) 7/9/2019 "So convenient and helpful!" 5/5 What do you like best about Artera? I love that is it a fluid conversation bringing our patient's best outcomes. They are as easy as when is my appointment? Did I or can I confirm my appointment? Also, easy question asking about labs and if they should fast. Which with out knowledge it is easy to answer. Review collected by and hosted on G2.com. What do you dislike about Artera? I don't appreciate how the security setting stays on secure versus picking it to be secure. I tend to see that I was typing and my message was sent secure so then I have to copy and past and resend the message and unsecured. Review collected by and hosted on G2.com. Recommendations to others considering Artera: Use patient names and always be courteous and professional. No texting slang. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Appointment confirmations, fasting lab questions,office address questions and other insurance updates. Review collected by and hosted on G2.com. 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