Artera Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value Artera's efficient patient communication tools, enhancing appointment reminders and improving overall engagement with patients. (8 mentions)

Users appreciate Artera’s ease of use, enhancing patient communication and streamlining appointment management effectively. (8 mentions)

Users appreciate the highly efficient patient communication features of Artera, enhancing engagement and reducing missed appointments. (8 mentions)

Users find Artera's texting communication feature invaluable for timely patient engagement and efficient appointment management. (5 mentions)

Users find the texting feature of Artera enhances communication efficiency and improves patient engagement significantly. (5 mentions)

Users face messaging issues due to the lack of advanced filtering and organization for high-volume communication. (6 mentions)

Users dislike the limited features of Artera, finding it challenging to manage high-volume communication effectively. (3 mentions)

Users find the limited messaging features of Artera hinder efficient communication for high patient volume management. (3 mentions)

Users experience communication issues with Artera, relying too much on staff responses due to notification delays. (2 mentions)

Users find the difficult navigation in Artera cumbersome, especially for larger organizations with many practices to manage. (2 mentions)

5 Pros or Advantages of Artera

1. Communication

Users value Artera's efficient patient communication tools, enhancing appointment reminders and improving overall engagement with patients.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Highly Customizable at Scale, with Some Tracking Challenges"

What do you like about Artera?

I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you like about Artera?

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon

2. Ease of Use

Users appreciate Artera’s ease of use, enhancing patient communication and streamlining appointment management effectively.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Highly Customizable at Scale, with Some Tracking Challenges"

What do you like about Artera?

I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you like about Artera?

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon

3. Patient Communication

Users appreciate the highly efficient patient communication features of Artera, enhancing engagement and reducing missed appointments.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Highly Customizable at Scale, with Some Tracking Challenges"

What do you like about Artera?

I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you like about Artera?

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon

4. Texting Communication

Users find Artera's texting communication feature invaluable for timely patient engagement and efficient appointment management.

See 5 mentions

See Related User Reviews

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you like about Artera?

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Pro Artera"

What do you like about Artera?

You can send mass texts at once with selecting a time in future of when to send, and it is easily to use.

5. Texting Feature

Users find the texting feature of Artera enhances communication efficiency and improves patient engagement significantly.

See 5 mentions

See Related User Reviews

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you like about Artera?

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Pro Artera"

What do you like about Artera?

You can send mass texts at once with selecting a time in future of when to send, and it is easily to use.

5 Cons or Disadvantages of Artera

1. Messaging Issues

Users face messaging issues due to the lack of advanced filtering and organization for high-volume communication.

See 6 mentions

See Related User Reviews

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you dislike about Artera?

The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Pro Artera"

What do you dislike about Artera?

I don't really have anything I dislike about Artera, but if I had to pick a negative then I would say how you have to filter through the messages if m

2. Limited Features

Users dislike the limited features of Artera, finding it challenging to manage high-volume communication effectively.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Highly Customizable at Scale, with Some Tracking Challenges"

What do you dislike about Artera?

I find that the level of customization can make it hard to track exactly what each department is sending, especially with so many departments under my

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you dislike about Artera?

The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for

3. Limited Messaging Features

Users find the limited messaging features of Artera hinder efficient communication for high patient volume management.

See 3 mentions

See Related User Reviews

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you dislike about Artera?

The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for

Victoria L.

5.0/5

"Revolutionized Our Communication with Patients"

What do you dislike about Artera?

I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the

4. Communication Issues

Users experience communication issues with Artera, relying too much on staff responses due to notification delays.

See 2 mentions

See Related User Reviews

Kimberly H.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Patient Communication Made Simple"

What do you dislike about Artera?

The only downside I would say is that I wish there was a way to let us know when we have a channel come open or have a message.

Elena C.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Patient Communication and Quick Messaging"

What do you dislike about Artera?

I depend on the staff to reply. Normally, there are no issues, but from time to time it is a problem.

5. Difficult Navigation

Users find the difficult navigation in Artera cumbersome, especially for larger organizations with many practices to manage.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Highly Customizable at Scale, with Some Tracking Challenges"

What do you dislike about Artera?

I find that the level of customization can make it hard to track exactly what each department is sending, especially with so many departments under my

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Easy Self-Edits, But Too Many Clicks for Updates"

What do you dislike about Artera?

That there is so much clicking to make updates

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Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

Originally submitted 6/13/2019

"The system is very effective and efficient in the workplace"

5/5

What do you like best about Artera?

Being able to communicate with the patient info about copay and reminding them about their appointment to reduce no-shows and no-show fees. Most patients are not knowledgeable of these things prior to an appointment, so being able to inform them via Well App is much more effective. It's so effective to the point that it cuts out at least 15% of calls throughout the day. We are extremely pleased because for our office that is a lot of calls. This system has advanced how we communicate with our patients and allows our office to excel in communication. Review collected by and hosted on G2.com.

What do you dislike about Artera?

There is nothing at this moment. So far at this moment, I am pleased. It's hard to have an issue with a system that brings so much positivity to our office. It does not allow me to send the patient a pre-established message if the appointment is cancelled. Review collected by and hosted on G2.com.

Recommendations to others considering Artera:

It is great for communicating info to your patients prior to the appointment. Co-pays, time, and date, etc. This experience has helped manage phone calls as well as patient questions. It's an even balance to the office now. Some patients have questions that we can easily answer through the Well App as opposed to taking a call that we can possibly miss and not be able to return in the next 24 hours, but with Well App, we have been able to keep up with all of it. Review collected by and hosted on G2.com.

What problems is Artera solving and how is that benefiting you?

Making the patients more aware and more effective in their healthcare. Like answering questions about copays, benefits, or even appointment details. The effectiveness of the check-in process is much easier at being able to make the patients more effective before the appointment. Review collected by and hosted on G2.com.

Patience M.

Clinical Coordinator

Hospital & Health Care

Mid-Market (51-1000 emp.)

9/19/2019

"More timely response."

4.5/5

What do you like best about Artera?

My favourite part is that I can just send several text messages to multiple patients at once, then get to text with them on their reply. It also enabled me to remind patients of their appointments and inform them of their results. Review collected by and hosted on G2.com.

What do you dislike about Artera?

Nothing at all to dislike about this application; it is effective and efficient for my work. Review collected by and hosted on G2.com.

Recommendations to others considering Artera:

For any hospital looking for a tool of communication in the facility with the clients directly, then make the decision of acquiring WELL. Review collected by and hosted on G2.com.

What problems is Artera solving and how is that benefiting you?

I've been using the application to communicate with my patients and answer their burning questions, as well as making them more enlightened about their health and what actions they should take. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

5/4/2020

"WELL is a very efficient and effective way of communicating with patients."

5/5

What do you like best about Artera?

The ability to communicate with patients quickly. Review collected by and hosted on G2.com.

What do you dislike about Artera?

Additional "Are you sure" button when sending a text. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

11/7/2019

"Easy to use"

5/5

What do you like best about Artera?

I love the texting because it makes it easier to inform the patients and you can also switch to Spanish and English. Very easy to navigate and I have no complaints on using it thus being a first-time user using the well text message. Very easy to send messages without texting the patient. Review collected by and hosted on G2.com.

What do you dislike about Artera?

One thing I didn't like was if messages would honestly show that they were ready or delivered but it's very good to use for someone who is new at using the well app. I wish the design or creation of this web version looked a little better but it's simple looking. Review collected by and hosted on G2.com.

Sarina M.

Mid-Market (51-1000 emp.)

1/17/2020

"Love using Well app."

5/5

What do you like best about Artera?

It's very easy and a convenient way of communication for our patients that follow HIPPA compliance. Review collected by and hosted on G2.com.

What do you dislike about Artera?

Most of the long texts do not go through if sent. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

Originally submitted 4/15/2020

"great app! Very efficient. Let’s me keep in close contact with my patient. No more leaving voicemail"

5/5

What do you like best about Artera?

Easy access to patients, keeps us in touch with surrounding facilities. Review collected by and hosted on G2.com.

What do you dislike about Artera?

Better folders or separating texts could be more efficient Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

6/8/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very useful and convenient when it comes to communication."

5/5

What do you like best about Artera?

the flexibility to communication, really a great useful tool Review collected by and hosted on G2.com.

What do you dislike about Artera?

there is not much to dislike about the software, everything seems to be working how it should. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

10/30/2019

"Awesome! "

5/5

What do you like best about Artera?

The easy integration with my current EHR system and configuration. Review collected by and hosted on G2.com.

What do you dislike about Artera?

How the holiday and holiday hours are configured, because reminders will go out on Holidays. Review collected by and hosted on G2.com.

Recommendations to others considering Artera:

Well is a wonderful tool, but be sure you have your front desk staff or scheduling staff vested in the process. Review collected by and hosted on G2.com.

What problems is Artera solving and how is that benefiting you?

We are working to decrease our No Show rate, and have noticed great improvement with Well. Additionally, the campaign function as well as mass cancel texts has worked tremendously, especially that we are in Northern California, and the weather has been a big factor. Review collected by and hosted on G2.com.

Madelaine S.

Customer Services Agent

Enterprise (> 1000 emp.)

Originally submitted 7/10/2019

"WELL is a great and easy to use application."

5/5

What do you like best about Artera?

Most patients are not aware of many things before a medical appointment, so being able to inform them through Well App is much more effective, it is a fluid conversation that provides the best results to patients. Since they have many questions and we can help. WELL is the reliable communication platform that connects patients with health organizations through text messages, telephone, email and live chat. Being able to communicate with the patient's information about the copayment and reminding them about the appointment or informing them if it was suspended so that they do not lose the day is a great advantage we have with the use of this application. Review collected by and hosted on G2.com.

What do you dislike about Artera?

Without any complaint everything in this application I like Review collected by and hosted on G2.com.

David R.

Clinical Support Technician

Mid-Market (51-1000 emp.)

10/22/2019

"Effective, time-saving, and pro-active approach to patient communication."

5/5

What do you like best about Artera?

Automations reminding patients of their upcoming appointments, keyword-driven replies, and the ability to broadcast a message across a wide selection of patients. Review collected by and hosted on G2.com.

What do you dislike about Artera?

The complexity of deciphering which patient we are communicating with from within a family who has the same phone number. In all fairness, this ability may well be outside the realms of technologies reach. Review collected by and hosted on G2.com.