I work in pre anesthesia for a surgery center. Some of the issues/questions that arise can create a lot of phone tag, but with WELL the patient can respond at their convenience and vice versa. WELL is such a time saver. Review collected by and hosted on G2.com.

It would be nice if I could create my own "patient list" that would only send alerts for my patients. Currently sounds like something my IT dept has to do. Review collected by and hosted on G2.com.

Through WELL we can easy communicate with patients, as not everyone is available over the phone, makes easier to keep track of transcripts with patients. The quick response function helps with saving time and giving out information error free. Review collected by and hosted on G2.com.

So far there is nothing that i do not like about WELL. Review collected by and hosted on G2.com.

It is so much easier to communicate with the younger generation of patients. The majority of our patients prefer text, rather than phone calls. Most say that they are unable to answer calls at work, but can frequently check their phones and see a text. Review collected by and hosted on G2.com.

Sometimes initiating a conversation can be trying. Oftentimes WELL becomes unresponsive and must be completely closed and reopened. Review collected by and hosted on G2.com.

I love the fact that I don't have to spend the time on the phone talking to patients. I can just send a quick text. I hate talking on the phone, and patients can just respond by saying they want to reschedule or cancel their appointments. Review collected by and hosted on G2.com.

I wish you could see when the patient has read the message. That would help so much with patients that say they haven't read the message. Review collected by and hosted on G2.com.

That I am able to reach a patient and get a response with better efficiency than a phone call Review collected by and hosted on G2.com.

I would like to have more options for quick response Review collected by and hosted on G2.com.

I personally love being able to contact patients via text. Nowadays almost everyone is texting. It's convenient for patients who cannot answer phone calls at work or busy doing other activities. it's also easy because the patients can reply directly to us whenever is convenient for them and avoid having to play phone tag. I also spend a lot of my day talking to insurance companies must of the time spent being on hold, this app allows me to be able to contact more patients while still doing authorizations and benefit verification with insurance companies. Review collected by and hosted on G2.com.

the only dislike I have about this program is that it requires a web browser, often times I will forget about well and close out of all my tabs i have open. it would be very convenient if it had it's own program that could be downloaded like AIM or yahoo messenger used to be. I also think it would be beneficial to be able to make grouped categories for communication within the office to be able to message other employees through out 360 Review collected by and hosted on G2.com.

Prompt customer support, willing to test new functionalities, the system itself is intuitive, we love it! Review collected by and hosted on G2.com.

Some features/ functionalities not useful for our practice- would like the ability to customize more options (ie. appointment reminder on the righthand side) Review collected by and hosted on G2.com.

I love that patients can get confirmation of their appointments via texts. It has become more convenient for patients as well as for office staff. It is so convenient to text patients rather than trying endlessly to call them and leave multiple messages. It really helped to improve patient confirmation of appointments. Review collected by and hosted on G2.com.

I dislike that patients can use it to send extremely long messages for doctor's that really should come in for appointment. I only dislike this because we sometimes don't know that patients have replied and it makes it very difficult to then forward that message to the appropriate individual. Review collected by and hosted on G2.com.

The ability to have bi-directional texting with patients is incredible. In addition to our scheduling department using WELL daily, the business, pre-certification and release of information departments have started using it. People nowadays are more likely to respond to a text than they are to a phone call. Texting is a much quicker process than traditional phone calls. We are also collecting co-payments via WELL. Review collected by and hosted on G2.com.

I dislike having to add resource filters one-by-one. I find it to be cumbersome. Review collected by and hosted on G2.com.

I like that its a simple, easy way for patients to confirm or cancel their appointments. Review collected by and hosted on G2.com.

Honestly, I haven't found anything I dislike! Review collected by and hosted on G2.com.