--- title: Artera Reviews meta\_title: 'Artera Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 100 reviews by the users' company size, role or industry to find out how Artera works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 100 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### Artera Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **efficient communication tools** of Artera, enabling quick outreach to patients via various methods. [(8 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400654&qs=pros-and-cons#reviews) Users highlight Artera's **user-friendly design** , making patient communication and appointment management seamless and efficient. [(8 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451430&qs=pros-and-cons#reviews) Users appreciate the **quick and effective patient communication** via text, voicemail, and email, enhancing outreach efficiency. [(8 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400650&qs=pros-and-cons#reviews) Users value the **quick messaging capabilities** of Artera for easy and effective patient communication. [(5 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451964&qs=pros-and-cons#reviews) Users value the **mass texting feature** for its ease and efficiency in communicating quickly with patients. [(5 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400657&qs=pros-and-cons#reviews) Users struggle with **messaging issues** , particularly in managing multiple team messages and appointment cancellations affecting workflow. [(6 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400660&qs=pros-and-cons#reviews) Users find Artera has **limited features** for larger organizations, impacting efficiency in managing high patient volumes. [(3 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451889&qs=pros-and-cons#reviews) Users find the **limited messaging features** hinder efficient communication, especially for managing large patient volumes. [(3 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2452062&qs=pros-and-cons#reviews) Users experience **communication issues** with Artera, relying on staff for replies and lacking timely notifications. [(2 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451604&qs=pros-and-cons#reviews) Users find the **difficult navigation** in Artera frustrating, especially for larger organizations with numerous practices. [(2 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451989&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Artera ##### 1. Communication Users value the **efficient communication tools** of Artera, enabling quick outreach to patients via various methods. [ See 8 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400654&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you like about Artera? Artera is accessible and optimized for daily use by front-end users and enterprise users alike. The support team is always willing to accept feedback ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ##### 2. Ease of Use Users highlight Artera's **user-friendly design** , making patient communication and appointment management seamless and efficient. [ See 8 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451430&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you like about Artera? Artera is accessible and optimized for daily use by front-end users and enterprise users alike. The support team is always willing to accept feedback ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ##### 3. Patient Communication Users appreciate the **quick and effective patient communication** via text, voicemail, and email, enhancing outreach efficiency. [ See 8 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400650&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you like about Artera? Artera is accessible and optimized for daily use by front-end users and enterprise users alike. The support team is always willing to accept feedback ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ##### 4. Texting Communication Users value the **quick messaging capabilities** of Artera for easy and effective patient communication. [ See 5 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451964&qs=pros-and-cons#reviews) See Related User Reviews ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Pro Artera" What do you like about Artera? You can send mass texts at once with selecting a time in future of when to send, and it is easily to use. ##### 5. Texting Feature Users value the **mass texting feature** for its ease and efficiency in communicating quickly with patients. [ See 5 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400657&qs=pros-and-cons#reviews) See Related User Reviews ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Pro Artera" What do you like about Artera? You can send mass texts at once with selecting a time in future of when to send, and it is easily to use. ### 5 Cons or Disadvantages of Artera ##### 1. Messaging Issues Users struggle with **messaging issues** , particularly in managing multiple team messages and appointment cancellations affecting workflow. [ See 6 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400660&qs=pros-and-cons#reviews) See Related User Reviews ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you dislike about Artera? The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Pro Artera" What do you dislike about Artera? I don't really have anything I dislike about Artera, but if I had to pick a negative then I would say how you have to filter through the messages if m ##### 2. Limited Features Users find Artera has **limited features** for larger organizations, impacting efficiency in managing high patient volumes. [ See 3 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451889&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you dislike about Artera? Process related updates are always well communicated but tend to be oriented toward smaller organizations that utilize Artera. As a larger organizatio ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you dislike about Artera? The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for ##### 3. Limited Messaging Features Users find the **limited messaging features** hinder efficient communication, especially for managing large patient volumes. [ See 3 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2452062&qs=pros-and-cons#reviews) See Related User Reviews ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you dislike about Artera? The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for VL Victoria L. 5.0/5 "Revolutionized Our Communication with Patients" What do you dislike about Artera? I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the ##### 4. Communication Issues Users experience **communication issues** with Artera, relying on staff for replies and lacking timely notifications. [ See 2 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451604&qs=pros-and-cons#reviews) See Related User Reviews KH Kimberly H. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Patient Communication Made Simple" What do you dislike about Artera? The only downside I would say is that I wish there was a way to let us know when we have a channel come open or have a message. EC Elena C. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Patient Communication and Quick Messaging" What do you dislike about Artera? I depend on the staff to reply. Normally, there are no issues, but from time to time it is a problem. ##### 5. Difficult Navigation Users find the **difficult navigation** in Artera frustrating, especially for larger organizations with numerous practices. [ See 2 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451989&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you dislike about Artera? Process related updates are always well communicated but tend to be oriented toward smaller organizations that utilize Artera. As a larger organizatio ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Easy Self-Edits, But Too Many Clicks for Updates" What do you dislike about Artera? That there is so much clicking to make updates ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") EM Verified User in Medical Practice Mid-Market (51-1000 emp.) 7/13/2020 "Great Customer Service" 5/5 What do you like best about Artera? Prompt customer support, willing to test new functionalities, the system itself is intuitive, we love it! Review collected by and hosted on G2.com. What do you dislike about Artera? Some features/ functionalities not useful for our practice- would like the ability to customize more options (ie. appointment reminder on the righthand side) Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Patient communication for sure, taking workload off our staff, sharing PHI information quickly and easily Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AR Aurora R. Clinical Receptionist Enterprise (\> 1000 emp.) 10/11/2019 "Amazing App. Truly a wonderful tool for any office." 5/5 What do you like best about Artera? I love that patients can get confirmation of their appointments via texts. It has become more convenient for patients as well as for office staff. It is so convenient to text patients rather than trying endlessly to call them and leave multiple messages. It really helped to improve patient confirmation of appointments. Review collected by and hosted on G2.com. What do you dislike about Artera? I dislike that patients can use it to send extremely long messages for doctor's that really should come in for appointment. I only dislike this because we sometimes don't know that patients have replied and it makes it very difficult to then forward that message to the appropriate individual. Review collected by and hosted on G2.com. Recommendations to others considering Artera: WELL is truly wonderful. Patients truly like receiving text messages in todays day. It really has improved the satisfaction of patients needing to remember their appointments. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? WELL has made it easier to confirm appointments for patients as well as has made it a lot easier to give patient information regarding referrals. With the WELL app patients have been able to get information via text that is a lot easier to read than to hear it through a voicemail. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 10/7/2019 "Awesome Product" 5/5 What do you like best about Artera? The ability to have bi-directional texting with patients is incredible. In addition to our scheduling department using WELL daily, the business, pre-certification and release of information departments have started using it. People nowadays are more likely to respond to a text than they are to a phone call. Texting is a much quicker process than traditional phone calls. We are also collecting co-payments via WELL. Review collected by and hosted on G2.com. What do you dislike about Artera? I dislike having to add resource filters one-by-one. I find it to be cumbersome. Review collected by and hosted on G2.com. Recommendations to others considering Artera: Think outside of the box for uses. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? We can notify patients immediately if there is change in their appointment, such as when a provider changes the appointment time or cancels clinic. The business office is utilizing WELL to inform patients when a refund is due to them. If mail is returned we can obtain updated addresses via WELL. If we need a patients email address, we use WELL. In my opinion, we're just getting started in tapping the benefits that WELL can provide. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AJ April J. Mid-Market (51-1000 emp.) 2/26/2020 "Simple, yet Excellent" 5/5 What do you like best about Artera? I like that its a simple, easy way for patients to confirm or cancel their appointments. Review collected by and hosted on G2.com. What do you dislike about Artera? Honestly, I haven't found anything I dislike! Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? We are helping patients that may not have the time to make a phone call to us to cancel their appointment, so WELL gives them that opportunity with just a simple text message. Review collected by and hosted on G2.com. Show More 4/7/2020 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 6/13/2019 "The system is very effective and efficient in the workplace " 5/5 What do you like best about Artera? Being able to communicate with the patient info about copay and reminding them about there appt to slow down no shows and no show fees. Most patient are not knowledgeable of these things prior to an appointment so to be able to inform them via Well App its much more effective. Its so effective to the point that it cuts out at least 15% of calls throughout the day. We are extremely pleased because for out office that is a lot of calls. This system has advanced hoe we communicate with our patients and allowing our office to excel in communication. Review collected by and hosted on G2.com. What do you dislike about Artera? there is nothing at this moment. So far at this moment i am pleased. Its hard to have an issue with a system that brings so much positivity to our office. It does not allow me yo be able to send the patient a pre established message if the appointment is cancelled Review collected by and hosted on G2.com. Recommendations to others considering Artera: It is great for communication info to your patients prior to the appt. Co pays,time and date etc.... This experience has helped manage phone calls as well as patient questions. Its an even balance to the office now. Some patient have questions that we can easily answer through the well app as oppose to taking a call that we can possibly miss and not be able to return in the next 24hours but with WellApp we have been able to keep us with all of it. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Making the patients more aware and more effective in there healthcare. Like answering questions about copays, benefits or even appt detail. The effectiveness of the check-in process is much easier at being able to make the patients more effective before the appointment. Review collected by and hosted on G2.com. Show More 9/24/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Patience M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patience M.") PM Patience M. Clinical Coordinator Hospital & Health Care Mid-Market (51-1000 emp.) 9/19/2019 "More timely response." 4.5/5 What do you like best about Artera? My favourite part is that i can just send several text messages to multiple patients at once then get to text with them on their reply also enabled me to remind patients of their appointments and inform them of their resulys. Review collected by and hosted on G2.com. What do you dislike about Artera? Nothing at all to dislike about this application it is effective and efficient to my work. Review collected by and hosted on G2.com. Recommendations to others considering Artera: For any hospital looking for a tool of communication in the facility with the clients directly then make the decision of acquiring WELL. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Been using the application to communicate to my patients and answering their burning questions as well as making them to be more enlightened of their health and what actions they should take. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 5/4/2020 "WELL is a very efficient and effective way of communicating with patients." 5/5 What do you like best about Artera? The ability to communicate with patients quickly. Review collected by and hosted on G2.com. What do you dislike about Artera? Additional "Are you sure" button when sending a text. Review collected by and hosted on G2.com. Recommendations to others considering Artera: It is a great software to implement. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? It has allowed me to communicate more effectively with my patients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 11/7/2019 "Easy to use" 5/5 What do you like best about Artera? I love the texting because it makes it easier to inform the patients and you can also switch to spanish and english. Very easy to navigate and I have no complaints on using it thus being a first time user using the well text message. Very easy to sen dmessages without texting the patient. Review collected by and hosted on G2.com. What do you dislike about Artera? One thing i didnt like was if messages would honestly show that they were ready or delivered but its very good to use for someone who is new at using the well app. I wish the design or creating of this web version looked a little better but its simple looking. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Solving with well has been easy and i have no encountered a problem when using this app Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SM Sarina M. Mid-Market (51-1000 emp.) 1/17/2020 "Love using Well app." 5/5 What do you like best about Artera? It's very easy and a convenient way of communication for our patients that follow HIPPA compliance. Review collected by and hosted on G2.com. What do you dislike about Artera? Most of the long texts do not go through if sent. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Its amazing when it comes to patients receiving letters immediately instead of waiting for a letter in the mail. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 4/15/2020 "great app! Very efficient. Let’s me keep in close contact with my patient. No more leaving voicemail" 5/5 What do you like best about Artera? Easy access to patients, keeps us in touch with surrounding facilities. Review collected by and hosted on G2.com. What do you dislike about Artera? Better folders or separating texts could be more efficient Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Waiting and holding times for our call center Review collected by and hosted on G2.com. 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