I like that we can communicate with people, that they can send pictures, forms and just ask general questions about anything and we get them the answers. Review collected by and hosted on G2.com.

The system does get extra messages that are not necessary. But they are easy to bypass or ignore. Review collected by and hosted on G2.com.

I like how happy patients are to get text messages Review collected by and hosted on G2.com.

We are getting upset patients with the amount of text they are getting to confirm appointments that are weeks out. Review collected by and hosted on G2.com.

The application is easy to use. Alerts when a patient has arrived for an appointment or received cancellations Review collected by and hosted on G2.com.

Sometimes the appointments are not canceled Review collected by and hosted on G2.com.

This app is very simple to use, has a clean and pleasant interface that makes it nice to use. Notifications are always on and alert you as soon as a patient sends a message. This app also has the ease of having the option to pre-upload forms and shortcuts to make communication even easier for both the provider and the patient. This app is also easy for patients to use. They receive it as a text so there is no third party app that may confuse. Very friendly for all age groups and languages. Review collected by and hosted on G2.com.

It is time consuming to have automatic tagging of other departments or automatic texts that can't be turned off by individual, especially after hours. The individual user also has to request certain features such as forms and other shortcuts to be added on by IT department, we are unable to add them ourselves. But this issue may be internal and not consistent with the WELL app. Review collected by and hosted on G2.com.

I like how the interface is easy to view and use. I like how I can favorite my patients for easier access. It's great that it links to our Nextgen system so that patient appointment reminders are automatically set so our support staff can help us on things that have more priority. It's also nice that we can message our employees internally for patient issues. Lastly, I like how WELL sends me an email when I do not address a message that was sent to me the day before so I don't miss patient messages. We have a staff that manages WELL all day but emails help too. Review collected by and hosted on G2.com.

It logs me out if I have been idle for awhile but I assume that's for safety. I also don't like how it "protects" messages but I know that's for safety as well. I unlock a lot since most patients already have a hard time reading and receiving text messages that it's easier to just send the info. The log in process is tedious because I have to verify with a code but I understand why. Review collected by and hosted on G2.com.

Well App is great! We are able to communicate efficiently with patients. It is awesome that we can send a text reminder to patients and they can just respond at their earliest convenience instead of playing phone tag. You can also offer appointments through a text and again not have to wait for patients to answer. If a patient is at work they can just respond to the text message when they can. Also the ability to set us different reminders and text for different set of appointments like Physical Therapy and regular appointments is awesome so that not everyone is getting the same message. You also have features that allow you to remove or see certain physicians, so if you work with Physical therapy only you can filter your messages to only see those patients. Review collected by and hosted on G2.com.

The only thing I think WELL can work on is recognizing special cancelled visit types. However they are currently working to correct this. I personal do not like the fact that patients can send pictures to us just because we have already gotten a few inappropriate images. Besides that I believe WELL is awesome! Review collected by and hosted on G2.com.

What I enjoy the best about Well App is that we are able to quickly and efficiently communicate with patients to schedule them and assist them professionally. I have only been using Well App for maybe 6 months, but I am able to help many people with various things as an employee. It is one of the better ways of communicating. I would recommend it to anyone and everyone! If you need a way to communicate but are at work or something and don't have time to make a call, you can use Well App and get back to the representative on your time. That makes it easier for you. It gives you time to check your schedule and get back to us when it's convenient for you. Review collected by and hosted on G2.com.

One thing that I do dislike about Well is that it may take some time to get a response, and sometimes there is some miscommunication. There have been issues in the past with syncing, but usually, if we refresh, it is okay. It can just lead to double texting a patient. Review collected by and hosted on G2.com.

The interface is very easy to use. it's functionality is very reliable. I enjoy the smoothness of the app. This app allows you to do a lot of sending out different types of messages. It allows you modify and create your own personalized type of messages to your patients, members, clients and so on. Review collected by and hosted on G2.com.

I need to upload lists in order to do campaigns. Review collected by and hosted on G2.com.

Just love the convenience of sending a quick text to notify patients of certain information. When calling patients, there's so much back and forth. Using WELL allows you to send a message and patients confirm that they've received it. Review collected by and hosted on G2.com.

Every time I type a name in the search box incorrectly and I search for that name, it doesn't let me go back to correct the name. It clears and I have to retype the whole thing. Review collected by and hosted on G2.com.

It's very easy to communicate with our patients. They are able to send us pictures in case we need to see like their shoulder incision for example. I can reschedule patient's very easily with the broadcast system. I can send them a mass text or phone call for those that don't use text messaging. I give them the number for them to call and reschedule their appointments. I can check my co-workers text messaging when they are out of the office therefore keeping patient's happy. I am able to send attachments to patients through the app so I don't have to email them. It makes it faster to resolve issues with just one source. Review collected by and hosted on G2.com.

Some patients seem to have issues logging in and seeing our secure messages. Sometimes I still need to call patients when their issue is easier resolved with a phone call. I think some patients end up cancelling their appointment on accident through the Wellapp. Every once in a while we get patients that come in even though their appointment said it was cancelled through the texting appointment. That is a little frustrating because our schedule ends up overbooked. Review collected by and hosted on G2.com.