Generated from real user reviews
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Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you like about Artera?
I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you like about Artera?
I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you like about Artera?
I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
See Related User Reviews
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Pro Artera"
What do you like about Artera?
You can send mass texts at once with selecting a time in future of when to send, and it is easily to use.
See Related User Reviews
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you like about Artera?
I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Pro Artera"
What do you like about Artera?
You can send mass texts at once with selecting a time in future of when to send, and it is easily to use.
See Related User Reviews
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you dislike about Artera?
The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Pro Artera"
What do you dislike about Artera?
I don't really have anything I dislike about Artera, but if I had to pick a negative then I would say how you have to filter through the messages if m
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you dislike about Artera?
I find that the level of customization can make it hard to track exactly what each department is sending, especially with so many departments under my
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you dislike about Artera?
The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for
See Related User Reviews
betty L.
Mid-Market (51-1000 emp.)
5.0/5
"Efficient Patient Communication, Needs More Workflow Features"
What do you dislike about Artera?
The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for
Victoria L.
5.0/5
"Revolutionized Our Communication with Patients"
What do you dislike about Artera?
I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"Highly Customizable at Scale, with Some Tracking Challenges"
What do you dislike about Artera?
I find that the level of customization can make it hard to track exactly what each department is sending, especially with so many departments under my
Verified User
Enterprise (> 1000 emp.)
3.5/5
"Easy Self-Edits, But Too Many Clicks for Updates"
What do you dislike about Artera?
That there is so much clicking to make updates
Two-way communication with patients; quick messaging capabilities, easy to use. Review collected by and hosted on G2.com.
I depend on the staff to reply. Normally, there are no issues, but from time to time it is a problem. Review collected by and hosted on G2.com.
It's easy to use and there are tons of educational material available. Review collected by and hosted on G2.com.
So far, all is well What's not to like? :) Review collected by and hosted on G2.com.
The ease of the features, how easy it is to use to communicate to patients Review collected by and hosted on G2.com.
Some patients receive a lot of messages even after confirming the visit Review collected by and hosted on G2.com.
I like that Artera is easy to use, which helps in contacting patients. It's particularly useful because it allows patients the opportunity to go back and look at their appointment details. Review collected by and hosted on G2.com.
I don't like not being able to edit patient's phone numbers. Review collected by and hosted on G2.com.
I Enjoy how I am able to communicate with our members via messages when they are unable to answer a call. Review collected by and hosted on G2.com.
Sometimes its hard to navigate, but most of the time I have no issues. Review collected by and hosted on G2.com.
That we are able to make edits on our own Review collected by and hosted on G2.com.
That there is so much clicking to make updates Review collected by and hosted on G2.com.
Telling patients they can text the number they called to schedule is so nice, and getting texted photos of ID's or Rx's has gone much more smoothly. I have felt like communication is quicker and easier as most people are more used to responding through text than picking up the phone. Review collected by and hosted on G2.com.
I don't like that when a patient cancels, it deletes the appointment on NextGen. I would rather it leave the appointment, and have one of our processes be reschedule or completely cancel on our end, to then close the conversation. Review collected by and hosted on G2.com.
Ability to star patients. Instant feedback from patients. Good internal communications features. Language support is also a massive plus bc it makes life a lot easier for our non-English speaking patients Review collected by and hosted on G2.com.
Can't create categories for patients, it's also difficult to see how well the secure messaging feature works in real time, bc patients have expressed difficulty using it. Review collected by and hosted on G2.com.
Being able to text our patients. They find it SO convenient they don't have to call the office Review collected by and hosted on G2.com.
I wish I was aware of an easier way to close channels when patients reply to automations that don't require replies. Review collected by and hosted on G2.com.
I love that this product is integrated with our EMR. Review collected by and hosted on G2.com.
I would like product to push notifications when using the mobile app. We could really leverage this for our Case Managers. Review collected by and hosted on G2.com.