I like how Artera provides easy access and makes it simple to sign in. It's also easy to recover or change passwords, which adds convenience. The features stand out for being very simple and very direct, which helps in making my work quicker. Accessing patients is faster, and it's easier to quickly text them if they need information while on the phone with me, saving a lot of time. This speed helps me do my work quickly and provide the necessary care to patients. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

I love that Artera is super user friendly and that we can select different phone numbers based on which department is sending the patient a message. It's one of the best patient messaging options out there. I appreciate how easy it is to send a message to upcoming appointments if the provider is out and the patients need to be rescheduled. It's incredibly helpful for reaching out to patients who won't answer phone calls but are responsive to text messages. The ability to quickly send messages for appointments when a provider is unavailable saved us so much time, making all patients happy to call in and reschedule. Review collected by and hosted on G2.com.

I would love to be able to have patient schedule appointments through Artera. Currently, we have to embed links from another chat company called MedChat to facilitate online scheduling. We initially had MedChat and were hoping to replace it with Artera, but the functionality is not there for us to leave MedChat. So now we have to use two chatting systems for our patients. Review collected by and hosted on G2.com.

I have found the customer service at Artera to be very responsive and always helpful. They have always risen to the challenge with finding solutions or new and innovative ways to leverage their product in pursuit of making our lives in the clinic easier. It integrates well with our current system, and we have enjoyed using it to deploy various campaigns. Review collected by and hosted on G2.com.

I can honestly say that nothing comes to mind. Review collected by and hosted on G2.com.

Artera makes it easy to schedule WCC appointments and communicate with patients. The messaging and reminders help reduce missed appointments, and the platform keeps everything organized in one place, making my workflow more efficient. Review collected by and hosted on G2.com.

When sending reminder texts to Spanish-speaking patients, the messages are sent in English even when the patient's language preference is set to Spanish. Review collected by and hosted on G2.com.

Direct integration with the EMR. Configuration and mapping is easy. Overall the system is reliable and performant. Support and client success was promised at a higher level than actual. Review collected by and hosted on G2.com.

After implementation, the software is not contemporaneously supported with a customer success manager. Review collected by and hosted on G2.com.

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves response time and reduces missed appointments. I like how easy it is to connect with patients through text, which saves time, improves response rates, and keeps patients informed and prepared for their appointments and referrals. I also appreciate how it helps our team manage a high volume of patient communication while keeping everything organized and documented. It reduces phone calls and makes follow-up and coordination much easier. Review collected by and hosted on G2.com.

The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for teams managing large patient volumes. Enhanced filtering and sorting options, follow-up tracking, and the ability to assign or flag conversations would help teams manage high patient volumes more efficiently. Improved visibility for pending or unread messages would also support better organization and faster response times. Review collected by and hosted on G2.com.

I appreciate Artera for their appointment reminders, keyword triggers, and campaign functionality. I love how it handles inbound questions from patients with ease through inbound triggers and offers better customization for appointment reminders compared to our EMR platform. It expands our capabilities to email and phone, not just text, and makes translations easy for our call center to handle appointment-related questions. I'm a big fan of the campaign functionality, as our previous vendor required a lot of demographic details while Artera only needs MRN. From the implementation with Sahaj to our customer success manager Teresa Call, everyone at Artera is amazing. Their support is prompt, issues are rare, and this has helped reduce the number of phone calls significantly. I enjoy how the campaign functionality allows for uploading a document of MRNs, setting up messages, and creating triggers for the value-based medicine team, which can be duplicated and used as templates. The knowledge center and training modules help cut down on manual training time. Moreover, campaigns to 1800 people used to take 3-5 minutes per person calling, but now it takes only 2-3 minutes total to send once. Artera really does it all for us, replacing the need for other tools. Review collected by and hosted on G2.com.

I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the text transcript doesn't cut it. Review collected by and hosted on G2.com.

Is easy to use. The responses are quick. Review collected by and hosted on G2.com.

I don't really have any bad feed about Artera Review collected by and hosted on G2.com.

The dashboard is easy to navigate. On the manager side the productivity and open channels are the first items you view. Also the font is medium sized so no one has to struggle to read the options. It is easy because there are only few tabs on the side to choose from making use of less is more. Review collected by and hosted on G2.com.

Need the Burmese language added to the translation because I work in a area that is a prevalent language for our patients. Review collected by and hosted on G2.com.

Being able to communicate with clients regarding their appointments Review collected by and hosted on G2.com.

I haven't found anything I dislike about Artera Review collected by and hosted on G2.com.