--- title: Artera Reviews meta\_title: 'Artera Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 100 reviews by the users' company size, role or industry to find out how Artera works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 100 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### Artera Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **efficient communication tools** of Artera, enabling quick outreach to patients via various methods. [(8 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400654&qs=pros-and-cons#reviews) Users highlight Artera's **user-friendly design** , making patient communication and appointment management seamless and efficient. [(8 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451430&qs=pros-and-cons#reviews) Users appreciate the **quick and effective patient communication** via text, voicemail, and email, enhancing outreach efficiency. [(8 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400650&qs=pros-and-cons#reviews) Users value the **quick messaging capabilities** of Artera for easy and effective patient communication. [(5 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451964&qs=pros-and-cons#reviews) Users value the **mass texting feature** for its ease and efficiency in communicating quickly with patients. [(5 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400657&qs=pros-and-cons#reviews) Users struggle with **messaging issues** , particularly in managing multiple team messages and appointment cancellations affecting workflow. [(6 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400660&qs=pros-and-cons#reviews) Users find Artera has **limited features** for larger organizations, impacting efficiency in managing high patient volumes. [(3 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451889&qs=pros-and-cons#reviews) Users find the **limited messaging features** hinder efficient communication, especially for managing large patient volumes. [(3 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2452062&qs=pros-and-cons#reviews) Users experience **communication issues** with Artera, relying on staff for replies and lacking timely notifications. [(2 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451604&qs=pros-and-cons#reviews) Users find the **difficult navigation** in Artera frustrating, especially for larger organizations with numerous practices. [(2 mentions)](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451989&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Artera ##### 1. Communication Users value the **efficient communication tools** of Artera, enabling quick outreach to patients via various methods. [ See 8 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400654&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you like about Artera? Artera is accessible and optimized for daily use by front-end users and enterprise users alike. The support team is always willing to accept feedback ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ##### 2. Ease of Use Users highlight Artera's **user-friendly design** , making patient communication and appointment management seamless and efficient. [ See 8 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451430&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you like about Artera? Artera is accessible and optimized for daily use by front-end users and enterprise users alike. The support team is always willing to accept feedback ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ##### 3. Patient Communication Users appreciate the **quick and effective patient communication** via text, voicemail, and email, enhancing outreach efficiency. [ See 8 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400650&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you like about Artera? Artera is accessible and optimized for daily use by front-end users and enterprise users alike. The support team is always willing to accept feedback ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ##### 4. Texting Communication Users value the **quick messaging capabilities** of Artera for easy and effective patient communication. [ See 5 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451964&qs=pros-and-cons#reviews) See Related User Reviews ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Pro Artera" What do you like about Artera? You can send mass texts at once with selecting a time in future of when to send, and it is easily to use. ##### 5. Texting Feature Users value the **mass texting feature** for its ease and efficiency in communicating quickly with patients. [ See 5 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400657&qs=pros-and-cons#reviews) See Related User Reviews ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you like about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Pro Artera" What do you like about Artera? You can send mass texts at once with selecting a time in future of when to send, and it is easily to use. ### 5 Cons or Disadvantages of Artera ##### 1. Messaging Issues Users struggle with **messaging issues** , particularly in managing multiple team messages and appointment cancellations affecting workflow. [ See 6 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2400660&qs=pros-and-cons#reviews) See Related User Reviews ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you dislike about Artera? The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Pro Artera" What do you dislike about Artera? I don't really have anything I dislike about Artera, but if I had to pick a negative then I would say how you have to filter through the messages if m ##### 2. Limited Features Users find Artera has **limited features** for larger organizations, impacting efficiency in managing high patient volumes. [ See 3 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451889&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you dislike about Artera? Process related updates are always well communicated but tend to be oriented toward smaller organizations that utilize Artera. As a larger organizatio ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you dislike about Artera? The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for ##### 3. Limited Messaging Features Users find the **limited messaging features** hinder efficient communication, especially for managing large patient volumes. [ See 3 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2452062&qs=pros-and-cons#reviews) See Related User Reviews ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Patient Communication, Needs More Workflow Features" What do you dislike about Artera? The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for VL Victoria L. 5.0/5 "Revolutionized Our Communication with Patients" What do you dislike about Artera? I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the ##### 4. Communication Issues Users experience **communication issues** with Artera, relying on staff for replies and lacking timely notifications. [ See 2 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451604&qs=pros-and-cons#reviews) See Related User Reviews KH Kimberly H. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Patient Communication Made Simple" What do you dislike about Artera? The only downside I would say is that I wish there was a way to let us know when we have a channel come open or have a message. EC Elena C. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Patient Communication and Quick Messaging" What do you dislike about Artera? I depend on the staff to reply. Normally, there are no issues, but from time to time it is a problem. ##### 5. Difficult Navigation Users find the **difficult navigation** in Artera frustrating, especially for larger organizations with numerous practices. [ See 2 mentions ](https://www.g2.com/products/artera/reviews?filters%5Bsentiment_snippet%5D=2451989&qs=pros-and-cons#reviews) See Related User Reviews HM Hayley M. Enterprise (\> 1000 emp.) 3.5/5 "Responsive Support and Optimization but Navigation Can Be Tough at Scale" What do you dislike about Artera? Process related updates are always well communicated but tend to be oriented toward smaller organizations that utilize Artera. As a larger organizatio ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Easy Self-Edits, But Too Many Clicks for Updates" What do you dislike about Artera? That there is so much clicking to make updates ![betty L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "betty L.") BL betty L. Referral Coordinator Lead Mid-Market (51-1000 emp.) 2/13/2026 "Efficient Patient Communication, Needs More Workflow Features" 5/5 What do you like best about Artera? I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves response time and reduces missed appointments. I like how easy it is to connect with patients through text, which saves time, improves response rates, and keeps patients informed and prepared for their appointments and referrals. I also appreciate how it helps our team manage a high volume of patient communication while keeping everything organized and documented. It reduces phone calls and makes follow-up and coordination much easier. Review collected by and hosted on G2.com. What do you dislike about Artera? The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for teams managing large patient volumes. Enhanced filtering and sorting options, follow-up tracking, and the ability to assign or flag conversations would help teams manage high patient volumes more efficiently. Improved visibility for pending or unread messages would also support better organization and faster response times. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Artera improves patient communication, especially for appointment reminders and referrals. The texting feature boosts response times and reduces missed appointments. It helps manage high volume communication, keeps everything organized, documented, and reduces phone calls, making follow-ups and coordination easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller VL Victoria L. 2/5/2026 "Revolutionized Our Communication with Patients" 5/5 What do you like best about Artera? I appreciate Artera for their appointment reminders, keyword triggers, and campaign functionality. I love how it handles inbound questions from patients with ease through inbound triggers and offers better customization for appointment reminders compared to our EMR platform. It expands our capabilities to email and phone, not just text, and makes translations easy for our call center to handle appointment-related questions. I'm a big fan of the campaign functionality, as our previous vendor required a lot of demographic details while Artera only needs MRN. From the implementation with Sahaj to our customer success manager Teresa Call, everyone at Artera is amazing. Their support is prompt, issues are rare, and this has helped reduce the number of phone calls significantly. I enjoy how the campaign functionality allows for uploading a document of MRNs, setting up messages, and creating triggers for the value-based medicine team, which can be duplicated and used as templates. The knowledge center and training modules help cut down on manual training time. Moreover, campaigns to 1800 people used to take 3-5 minutes per person calling, but now it takes only 2-3 minutes total to send once. Artera really does it all for us, replacing the need for other tools. Review collected by and hosted on G2.com. What do you dislike about Artera? I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the text transcript doesn't cut it. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Artera reduces our inbound calls by handling patient questions with triggers, customizes reminders via multiple channels, facilitates translation, and simplifies campaigns without extensive demographics, saving us manpower and time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Angelica G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angelica G.") AG Angelica G. Reception/Appointment Scheduling Manager Mid-Market (51-1000 emp.) 4/7/2026 "Easy-to-Navigate Dashboard with a Clear, Readable Layout" 5/5 What do you like best about Artera? The dashboard is easy to navigate. On the manager side the productivity and open channels are the first items you view. Also the font is medium sized so no one has to struggle to read the options. It is easy because there are only few tabs on the side to choose from making use of less is more. Review collected by and hosted on G2.com. What do you dislike about Artera? Need the Burmese language added to the translation because I work in a area that is a prevalent language for our patients. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? We are in speaking about adding AI agents to help our scheduling department. They are flexible with how many providers we can start the self scheduling for and everything is custom to our practice. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AG Angela G. Admissions Specialist Mid-Market (51-1000 emp.) 6/30/2026 "Artera: Effortless Client Communication for Appointment Management" 5/5 What do you like best about Artera? Being able to communicate with clients regarding their appointments Review collected by and hosted on G2.com. What do you dislike about Artera? I haven't found anything I dislike about Artera Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Reminding clients about their upcoming appointments Review collected by and hosted on G2.com. Show More Response from Emily Natoli of Artera [Editedit](https://www.g2.com/survey_responses/artera-review-13051548/official_response/edit) We appreciate you taking the time to share this! Keeping appointment communication seamless for your team is exactly what we're here for. Reach out to your CSM anytime if we can help further. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adriana A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adriana A.") AA Adriana A. Site Manager Small-Business (50 or fewer emp.) 7/2/2026 "A Great Option for Communicating with Patients" 4/5 What do you like best about Artera? Another option to communicate with patients Review collected by and hosted on G2.com. What do you dislike about Artera? Sometimes artera and our EMR will not communicate correctly Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Volume of calls from patients Review collected by and hosted on G2.com. Show More Response from Emily Natoli of Artera [Editedit](https://www.g2.com/survey_responses/artera-review-13060392/official_response/edit) Hi, Thanks for sharing your experience! Reducing call volume for your team is one of the outcomes we hear most from customers using Artera for patient engagement. Reach out to your CSM anytime if we can help further. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Analyst Small-Business (50 or fewer emp.) 6/12/2026 "Great Support, but Conversation Flow Builder UI Needs Major Improvement" 2.5/5 What do you like best about Artera? Support and onboarding have been great. The Artera support team responds quickly and is always super helpful when I need assistance. Review collected by and hosted on G2.com. What do you dislike about Artera? The UI for making conversation flows is terrible. WHY can I not move blocks around, like if I wanted to move a block to a different flow, it is the worst experience. It also has no repeat functions. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? It has helped streamline conversations saving us time. Review collected by and hosted on G2.com. Show More Response from Emily Natoli of Artera [Editedit](https://www.g2.com/survey_responses/artera-review-12954343/official_response/edit) Thanks for sharing this! Hearing that Artera is saving your team time on patient engagement is what it's all about, and we appreciate the honest feedback on the Conversation Flows builder. Reach out to your CSM anytime if we can help further. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sarbjit G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarbjit G.") SG Sarbjit G. Clinic Manager Mid-Market (51-1000 emp.) 4/21/2026 "Great Patient Communication" 5/5 What do you like best about Artera? The fact that we can connect with our patients so easily on so many things. Review collected by and hosted on G2.com. What do you dislike about Artera? Patients end up calling anyway no matter what. Can be ignored like spam. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? We have a lot of engagement in Artera, so I definitely feel like it is working for us. Broadcasts and Blasts for campagining has been working great. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 7/21/2026 "Faster, Easier Patient Communication" 5/5 What do you like best about Artera? It helps me communicate with patients more quickly. Review collected by and hosted on G2.com. What do you dislike about Artera? Overall, I've had a positive experience. If I had to pick one area for improvement, it would be making some advanced features easier to discover and configure." Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? I can work more efficiently and deliver better outcomes.” Review collected by and hosted on G2.com. Show More Response from Emily Natoli of Artera [Editedit](https://www.g2.com/survey_responses/artera-review-13138028/official_response/edit) Hi, We’re really glad to hear this! Faster patient communication that frees up your time for better outcomes is exactly the kind of staff efficiency we aim for, and we appreciate the note on feature discoverability. Reach out to your CSM anytime if we can help further. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DA damaris a. 1/13/2026 "Streamlined Bilingual Communication, Needs Message Editing" 5/5 What do you like best about Artera? I appreciate how Artera works for both English and Spanish speakers. It's great that operators who don't speak a language have the option to translate their messages, which saves time and makes communication easier. This also helps make patients feel more comfortable when communicating via messages. I found the initial setup straightforward and simple, easy to navigate. Review collected by and hosted on G2.com. What do you dislike about Artera? No longer being able to edit messages. Before it was convenient because people move fast and sometimes we misspell or forget to add something. The editing option made that problem solve Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Artera makes communication easier and works for both English and Spanish speakers. It allows operators to translate messages, saving time and increasing comfort for patients when communicating. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller TO Terah O. Quality Manager Mid-Market (51-1000 emp.) 3/31/2026 "Streamlined Multi‑Day Patient Journeys With Reliable Automation" 4.5/5 What do you like best about Artera? The platform supports automated multi‑day and multi‑week patient journeys, including reminders, pre‑procedure instructions, follow‑ups, intake, and more. This reduces manual tasks and ensures more consistent patient touchpoints. Review collected by and hosted on G2.com. What do you dislike about Artera? Users note that automated messages sometimes do not fire as expected. While the rate is low (about 1 in 5000 messages), these missed messages can still create confusion for both staff and patients. Review collected by and hosted on G2.com. What problems is Artera solving and how is that benefiting you? Artera automates reminders, confirmations, follow-ups, and even multi-day or multi-week care journeys to keep patients on track. Review collected by and hosted on G2.com. 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