Artera Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value Artera's efficient patient communication tools, enhancing appointment reminders and improving overall engagement with patients. (8 mentions)

Users appreciate Artera’s ease of use, enhancing patient communication and streamlining appointment management effectively. (8 mentions)

Users appreciate the highly efficient patient communication features of Artera, enhancing engagement and reducing missed appointments. (8 mentions)

Users find Artera's texting communication feature invaluable for timely patient engagement and efficient appointment management. (5 mentions)

Users find the texting feature of Artera enhances communication efficiency and improves patient engagement significantly. (5 mentions)

Users face messaging issues due to the lack of advanced filtering and organization for high-volume communication. (6 mentions)

Users dislike the limited features of Artera, finding it challenging to manage high-volume communication effectively. (3 mentions)

Users find the limited messaging features of Artera hinder efficient communication for high patient volume management. (3 mentions)

Users experience communication issues with Artera, relying too much on staff responses due to notification delays. (2 mentions)

Users find the difficult navigation in Artera cumbersome, especially for larger organizations with many practices to manage. (2 mentions)

5 Pros or Advantages of Artera

1. Communication

Users value Artera's efficient patient communication tools, enhancing appointment reminders and improving overall engagement with patients.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Highly Customizable at Scale, with Some Tracking Challenges"

What do you like about Artera?

I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you like about Artera?

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon

2. Ease of Use

Users appreciate Artera’s ease of use, enhancing patient communication and streamlining appointment management effectively.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Highly Customizable at Scale, with Some Tracking Challenges"

What do you like about Artera?

I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you like about Artera?

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon

3. Patient Communication

Users appreciate the highly efficient patient communication features of Artera, enhancing engagement and reducing missed appointments.

See 8 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Highly Customizable at Scale, with Some Tracking Challenges"

What do you like about Artera?

I enjoy Artera’s high level of customization and the newer platform enhancements that make it possible to update automations at a large scale. We supp

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you like about Artera?

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon

4. Texting Communication

Users find Artera's texting communication feature invaluable for timely patient engagement and efficient appointment management.

See 5 mentions

See Related User Reviews

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you like about Artera?

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Pro Artera"

What do you like about Artera?

You can send mass texts at once with selecting a time in future of when to send, and it is easily to use.

5. Texting Feature

Users find the texting feature of Artera enhances communication efficiency and improves patient engagement significantly.

See 5 mentions

See Related User Reviews

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you like about Artera?

I find Artera very helpful for patient communication, particularly for appointment reminders and referral updates. The texting feature improves respon

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Pro Artera"

What do you like about Artera?

You can send mass texts at once with selecting a time in future of when to send, and it is easily to use.

5 Cons or Disadvantages of Artera

1. Messaging Issues

Users face messaging issues due to the lack of advanced filtering and organization for high-volume communication.

See 6 mentions

See Related User Reviews

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you dislike about Artera?

The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Pro Artera"

What do you dislike about Artera?

I don't really have anything I dislike about Artera, but if I had to pick a negative then I would say how you have to filter through the messages if m

2. Limited Features

Users dislike the limited features of Artera, finding it challenging to manage high-volume communication effectively.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Highly Customizable at Scale, with Some Tracking Challenges"

What do you dislike about Artera?

I find that the level of customization can make it hard to track exactly what each department is sending, especially with so many departments under my

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you dislike about Artera?

The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for

3. Limited Messaging Features

Users find the limited messaging features of Artera hinder efficient communication for high patient volume management.

See 3 mentions

See Related User Reviews

betty L.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Patient Communication, Needs More Workflow Features"

What do you dislike about Artera?

The platform works well overall, but additional workflow and organization features for high-volume communication would make it even more efficient for

Victoria L.

5.0/5

"Revolutionized Our Communication with Patients"

What do you dislike about Artera?

I would love to be able to listen to the voice transcript with the AI agent on chats where questions arise vs having to contact support. Sometimes the

4. Communication Issues

Users experience communication issues with Artera, relying too much on staff responses due to notification delays.

See 2 mentions

See Related User Reviews

Kimberly H.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Patient Communication Made Simple"

What do you dislike about Artera?

The only downside I would say is that I wish there was a way to let us know when we have a channel come open or have a message.

Elena C.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Patient Communication and Quick Messaging"

What do you dislike about Artera?

I depend on the staff to reply. Normally, there are no issues, but from time to time it is a problem.

5. Difficult Navigation

Users find the difficult navigation in Artera cumbersome, especially for larger organizations with many practices to manage.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Highly Customizable at Scale, with Some Tracking Challenges"

What do you dislike about Artera?

I find that the level of customization can make it hard to track exactly what each department is sending, especially with so many departments under my

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Easy Self-Edits, But Too Many Clicks for Updates"

What do you dislike about Artera?

That there is so much clicking to make updates

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Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

9/19/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Quick, Convenient, Multitasker's Dream"

4/5

What do you like best about Artera?

I'm able to multitask a lot better; I can schedule a patient via phone, email and use the WELL app. Review collected by and hosted on G2.com.

What do you dislike about Artera?

It freezes when I try to refresh the screen and it crashes so I have to log off and back on. Review collected by and hosted on G2.com.

christina r.

Patient affairs Coord II

Enterprise (> 1000 emp.)

7/10/2019

"Well <3 Review"

5/5

What do you like best about Artera?

Being able to text our patients and sending out mass texts messages and calls at once. LIFE SAVER!!! Review collected by and hosted on G2.com.

What do you dislike about Artera?

The only thing I would recommend it - being able to change colors on the Well app Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

7/23/2019

"Vice-President, Patient Business Services"

5/5

What do you like best about Artera?

Easy to use for staff and customers. Staff was concerned that it would be complex but they adapted easily. Review collected by and hosted on G2.com.

What do you dislike about Artera?

Having to wait to get a response for issues that need reporting. A hotline with a live person would be great. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

10/1/2019

"Easy to navigate"

4.5/5

What do you like best about Artera?

I like how easy WELL is to navigate. Support team has been helpful in getting back with solutions. I understand some issues require more time. Review collected by and hosted on G2.com.

What do you dislike about Artera?

WELL used to take more than 2 minutes to load at first. Lately, it is pretty quick in loading and showing patient channels. Review collected by and hosted on G2.com.

Brenda S.

scheduler

Mid-Market (51-1000 emp.)

8/5/2019

"Scheduler"

5/5

What do you like best about Artera?

Communicating with pt. It's very easy to be able to send a pt a message. Review collected by and hosted on G2.com.

What do you dislike about Artera?

I can't always cut and paste MRN, it makes it difficult. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

Originally submitted 7/11/2019

"Time Saver"

5/5

What do you like best about Artera?

I like that I no longer have to call each patient to confirm and reschedule appointments. More time to do other things. Review collected by and hosted on G2.com.

What do you dislike about Artera?

1 complaint. People that are break the glass do not get notifications. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

9/12/2019

"Well for the betterment of patient care"

4.5/5

What do you like best about Artera?

I really like that WELL provides a network in which patient care management is made easy! Review collected by and hosted on G2.com.

What do you dislike about Artera?

The only like I dislike is that it take some getting used to before you are comfortable with it. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

8/27/2019

"My experience has been wonderful. Being able to utilize WELL to maintain HIPPA is essential."

5/5

What do you like best about Artera?

The best thing is that we’ll promotes hippa complaince amongst hospital staff Review collected by and hosted on G2.com.

What do you dislike about Artera?

Overall I do not dislike anything about Well. I think it is fabulous and very effective and that all facilities need to use this. Review collected by and hosted on G2.com.