ARC Facilities Reviews & Product Details

ARC Facilities Overview

What is ARC Facilities?

ARC Facilities is a game-changing software that allows access to your Facilities Information at lightning speed on mobile devices. Locate a shut-off valve or search your As-Builts right on your mobile device - even while standing on a rooftop. Keep all of your critical Facilities Information in a single location and access it instantly through an easy-to-use App. The solution is powered by AI-driven technology that extracts building information from all your legacy documents and delivers it instantly on your mobile device.

ARC Facilities Details
Languages Supported
English
Product Description

ARC Facilities is a way to centralize and access building's critical information.


Seller Details
Seller
ARC Document Solutions
Ownership
NYSE:ARC
Company Website
HQ Location
San Ramon, CA
Total Revenue (USD mm)
$382
Twitter
@facilitiesarc
18 Twitter followers
LinkedIn® Page
www.linkedin.com
1,349 employees on LinkedIn®

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ARC Facilities Reviews

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Dean of Facilities & Facilities Planning
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

ARC's "emergency" module is a lifesaver. We are a 3 campus district with more than 700k square feet of facilities and minimal support staff. Being able to access utility shutoff information and emergency resources within a few minutes in the palm of my hand is an incredible resource. Review collected by and hosted on G2.com.

What do you dislike?

The ARC Facilities app is limited to Apple IOS. However, Windows users still have complete access to the database through their website. Overall, I'm very please with the product. It has endless potential. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Some of our buildings and infrastructure date back to 1938, most of which we do not have current architectural plans for. The detailed knowledge of where utilities are located and the functions they serve are drilled into the minds of our veteran maintenance staff. This app has provided our staff with a shared mobile platform to record decades of knowledge and experiences. This information is priceless. Review collected by and hosted on G2.com.

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UU
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

ARC Fac allows us to keep key facilities as-built drawings in one location with layer to se most recent renovation as well as oringinal built as-builts on the same platform. Review collected by and hosted on G2.com.

What do you dislike?

Skysite worked best for me and the ARC app has come with some struggles. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For records retention and digitization project to have all as-builts per facility in one location, key for my process. As for shut offs and O&M use well techs and foreman dont utilize / adopt new process or tech. Confirm O&M will utilize and get usage report or login data to verify workers are utilizing infestment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Janitorial Contract Manager has access and uses to do take offs of fixture counts for bidding. Sending as-builts to designers for projects is much easier for Project Management team. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We really liked the front end customer service. Our project manager was very engaged and easy to work with. The main advantage was being to access documents remotely through a smartphone. Review collected by and hosted on G2.com.

What do you dislike?

We were a little challenged with working through a manual process to upload documents through a project manager. It would have been more efficient if the customer could upload the documents through the web-based system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Develop a written protocol for managing and auditing documents quarterly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We centralized our document management with another system that was approved enterprise wide. Therefore, we had to eliminate the ARC product that we were using at one location. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Having the shut off inventory at the hands of the maintenance staff appears to be a time saver in daily maintenance and emergency situations Review collected by and hosted on G2.com.

What do you dislike?

To new to the system to gauge negative issues. Was expensive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

N/A Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I love having plans & as-builds at the tip of your fingers, to quickly view & compare what is being seen on-site. Review collected by and hosted on G2.com.

What do you dislike?

So far I haven't found much to dislike at all. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get it! You will love it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One of the things ARC has been able to help me with is documenting Equipment locations inside & outside our Facilities. which saves a lot of time for technicians diagnosing issues. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Useful to have all information organized in one location. Review collected by and hosted on G2.com.

What do you dislike?

The way the files are structured in the app and how to navigate around to those files. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having all pertinent information in one location for all users to have access to in an emergency. We haven't had to utilize it in an actual emergency yet. Review collected by and hosted on G2.com.

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Director of Support Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ARC Facilities platform puts needed information in the hands of staff to quickly locate shut-offs, access points, and equipment. Also able to link needed policies and procedures related to the location or equipment in the system. Review collected by and hosted on G2.com.

What do you dislike?

So far, we have not found anything to improve. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easily able to find equipment locations through a simple search. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Arc personnel has been able to help our employees see change can be good by providing on site training and readily available on using the Facilities program. Review collected by and hosted on G2.com.

What do you dislike?

I have found no downsides to date, ARC staff consistently keeps in contact and easily accessible when needed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend meeting with ARC staff and if still in doubt make contact with others like us currently using ARC Facilities. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Staff has become more efficient on being proactive since ARC Facilities sends notifications on needs of our equipment giving more time to complete other daily work. Review collected by and hosted on G2.com.

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Vice President, Ancillary Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

ARC is easy to use with all of our devices intergrated onto one tracking platform. Ipad and CarePhone makes it a seamless mobile solution. Review collected by and hosted on G2.com.

What do you dislike?

No issues since deployment, would use again. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to use tracking software on the platform Review collected by and hosted on G2.com.

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