[ Appy Pie Reviews ](https://www.g2.com/products/appy-pie/reviews) [ Appy Pie Reviews ](https://www.g2.com/products/appy-pie/reviews) # Appy Pie Features ##### ## Platform (16) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. Customization Allows users to customize chat colors, text, logos, and branding. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Third-Party Integrations Set up connections to third-party platforms to improve business processes Reporting Provides analytics tools that reveal important business metrics and track progress Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Mobile Access Access software remotely via mobile devices Live chat Provide tools for live chat on one's website. Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. Branding Has the ability to customize look and feel of chatbot to match` company branding. Analytics Gives user the ability to analyze conversations with the chatbot and see its performance. A/B testing Allows users to test the efficacy of various responses through A/B testing. Role-based access Allows for varying access to chatbot and admin settings, depending on user, their role, etc. Collection of information Can collect and store information from interlocators, such as email, phone number, etc. Augmented Analytics Analyze data and automatically generate insights using AI/ML technologies Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Show More ##### ## Ticket and Case Management (16) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Customer/Contact Database Central repository for account and contact information Workflow Management Create, design and manage workflows for repetitive tasks Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ticket Management Track, manage, or resolve user requests and IT incidents/issues Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Queue Management Monitor wait time and abandonment for incoming requests that have not been routed Inbox Management Organize, prioritize, and manage incoming communications Support Ticket Management Allow customers/users to submit support queries and service requests Email Management Manage, store and organize emails within the system or via third-party apps Show More ##### ## Communication Channels (6) Customer Portal Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents Email to Case Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket Live Chat Support Ability for customer service agents to communicate with customers via live chat to solve problems live Social Media Integration Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks Voice Make and receive calls directly in the application. Track and record calls for analysis. Video Chat Chat with your counterparts over the video in real time Show More ##### ## User Interface Design (8) WYSIWYG Editor Provides the ability to drag-and-drop elements into the application to customize interface. Customized Branding Provides tools for inserting brand logos, colors, quotes, and other proprietary content. App Templates Provides base-level application templates to build atop and customize for specifc users and actions. Workflow Management Allows the creation ofpage sequences, forms, and libraries for users navigating the application. Task Management Create, manage and track all task activities and progression Configurable Workflow Configure existing workflows to meet your organization's needs Deployment Management Manage the processes involved when making the application ready for use Integrations Management Identify which applications need to exchange data and enable these data connections Show More ##### ## Data Control (7) Data Migration Lets users add data from existing sources when creating the initial application or changing data sources. Data Synchronization Continuously updates data as users or external data sources are edited. Data Security Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data. Data Migration Lets users add data from existing sources when creating the initial application or changing data sources. Data Synchronization Continuously updates data as users or external data sources are edited. Data Security Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data. Real-Time Data Receive data and information in real time Show More ##### ## Publishing (4) Application Deployment Releases the application for access on desktop or mobile devices. Platform Compatibility Lets users build cross-platform applications or provide specific templates for different device types. Lifecycle Management Provides ability to manage application and maintenance from build, throughout the release, and until it's deactivation. Mobile Access Access software remotely via mobile devices Show More ##### ## Self-Service Experience (5) Knowledge Base Provides a repository of information that can be used by those seeking support. Searchable Articles Makes articles in the knowledge base searchable on the web. Community Forums Enables users to engage with other users to solve common issues. Mobile Optimization Optimizes the customer self-service experience on mobile devices Personalization Gives the user targeted, personalized results based on their activity or preferences Show More ##### ## Self-Service Platform (4) Branding Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. Automation Automates some or all operation related tasks Artificial Intelligence Utilizes artificial intelligence to improve workflows or customer experiences Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools Show More ##### ## Communication (7) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. Targeted Emails Sends automated emails to further engage clients and potential clients. In-App Messaging Allows for live chat to be enabled within the app for customer help. Co-Browsing Allows agents to join a customer's browser session and navigate through the website with them. Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers Show More ##### ## Internal Use (6) Customization Allows users to customize chat colors, text, logos, and branding. Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Knowledge Base Establishes a knowledge base for employee reference during conversations. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Customizations (8) Templates Provides ready-made templates for simplified website creation. Drag and Drop Allows users to drag and drop items and content to customize their site's look. HTML Input Permits HTML-savvy administrators to input code to uniquely customize their website. Domain Name Offers customers the option to purchase a unique domain name. Custom Domains Create branded link campaigns or short links with one or multiple custom domains. Customizable Forms Customize contracts and forms to collect specific information Customizable Branding Add customized logos and colors to align with company branding Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Show More ##### ## Growth (7) SEO Provides insight into words that would increase search engine optimization. Site Analytics Gives users insight into unique pageviews, subscribers, location of viewers, etc. Marketing Tools Provides tools that aid in user marketing efforts. E-Commerce Allows users to turn their website into an online store by offering e-commerce capabilities. Hosting Hosts domains within the tool. Online Booking Tools Add tools to web pages to handle online bookings Website Analytics Track and analyze information regarding website visitors Show More ##### ## Content (11) Email Integrations Provides an email for users to field communication within their website builder too. Content Management Manages content such as blogs, marketing tools, newsletters, etc. Permissions Allows administrators to create role or password-based permissions to ensure users see only what they should see. WordPress Tool Website Builder Design Management Collaborate on creating a product by sharing and adjusting designs through a shared portal Website Management Built-in website builder or integration with third-party site eCommerce Management Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products SEO Management Optimize and manage the search engine optimization efforts for a website or digital content Website Integration Seamlessly integrates with 3rd party websites Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Design (4) Templates - Mobile E-Commerce Include templates that non-technical users can use to create apps Versions - Mobile E-Commerce Allows users to create versions of the same app, such as user version and admin version Testing - Mobile E-Commerce Provide features to test apps and identify potential issues before launch Multichannel - Mobile E-Commerce Simulate real-life scenarios for app testing Show More ##### ## Personalization (4) Branding - Mobile E-Commerce Helps users align with the company brand guidelines Localization - Mobile E-Commerce Deliver localization features such as multi-language or multi-currency management Digital Content - Mobile E-Commerce Manage content such as images, videos, or documents used to create apps Geofencing - Mobile E-Commerce Target users with personalized content based on their locations Show More ##### ## Analysis (3) Dashboards - Mobile E-Commerce Track app performance using personalized dashboards User Behavior - Mobile E-Commerce Monitor app user behavior and identify trends or challenges Sales - Mobile E-Commerce Analyze sales volumes and amounts by product, type of user, channel, etc. Show More ##### ## Responses (5) Customization Customize your chat workflows with rules and automations. Control Control who the chatbot converses with (and when). Route To Human Has the ability to connect interlocator with a human agent when the need arises. Menu bars Can provide interlocators with menus, through which they can choose a relevant response. Drip sequences Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. Show More ##### ## Development (16) Real-Time Integration Supports event or transaction based integrations that react to changes in real-time API Designer Provides a web-based interface for designing, documenting, and testing APIs. Flow Designer Allows for integration development through the visual development of integration logic flows with the help od a drag and drop user interface. Pre-Built Connectors Facilitiates API development and integrations with prebuilt connectors, templates, and examples. Custom Connectors Provides the ability to create connectors from existing services and APIs in catalog. Reusable connectors Provides prebuilt, reusable connectors and workflows for all user integration requirements. Multi - tenant architecture Enables multiple tenants (customers) to securely share physical computing resources. Data Connectors Connect to big data sources QuickBooks Integration Integrates with QuickBooks Active Directory Integration Integrates with Active Directory Cloud Data Integration Integrating data specifically through the cloud ERP integration Integrate with existing ERP systems Third-Party Integrations Set up connections to third-party platforms to improve business processes Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Accounting Integration Integrate with a third-party accounting system Website Integration Seamlessly integrates with 3rd party websites Show More ##### ## Management (23) Monitoring & Notification Console for monitoring resource utilization, system health, ability to start and stop processes, etc. Routing And Orchestration Enables data routing on configuration basis and management of complex workflows through an orchestration engine. Data Mapping Facilitates to and fro data map according to the data model between applications/web services. Data Transformation Provides standard tools and functions to convert data values from the data format of a source system into the data format of a destination system. API Management Supports and oversees the management of API products across their full lifecycle Data Management Ability to handle large datasets Document Management Store, manage, and track all electronic documents in a centralized location Workflow Management Create, design and manage workflows for repetitive tasks Application Management Track, manage and store the applications of potential future members, customers or candidates Transaction Management Manage, record and track all business exchanges in form of money and its related interactions in the system Metadata Management Collect and maintain structured information that describes data or content Integrations Management Identify which applications need to exchange data and enable these data connections Data Storage Management Manage and store data in a database User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Payroll Management Manage employee salary processes, data, taxes, and records administration efficiently Email Management Manage, store and organize emails within the system or via third-party apps Integration Management Identify which applications need to exchange data and enable these data connections Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system HR Management Automates core HR functions such as talent management, employee evaluation and learning management eCommerce Management Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Sales Management Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. Real-Time Monitoring Active monitoring of systems, applications, or networks Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Show More ##### ## Security (4) Data Encryption Employs data encryption both at rest and in transit. Security Standards Comply to key industry standards like SOC 2, ISO 27001, PCI DSS, HIPAA etc to protect and safeguard data. Communication Protocol Supports secure communication protocols like FTPS, SFTP etc SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Show More ##### ## Integration Options (6) Data Virtualization Integrates data from disparate sources, without physical data movement Managed File Transfers Provides one or more methods to securely transfer data from one location to another through a network Big Data Processing Provides integration to BigData sources such as Hadoop and other NoSQL sources (MongoDB, Cassandra and HBase) EDI Provides Integrations to EDI service providers. Real-Time Data Receive data and information in real time Data Capture and Transfer Import, collect, and capture data from multiple sources Show More ##### ## Support (1) Customer Support Customer Support Show More ##### ## Deployment (2) Hybrid Supports deployment of integration apps both on-premisis and cloud environments/ Cloud to Cloud Supports deployment of integration apps to a managed cloud environment Show More ##### ## Functionality (4) App complexity Allows users to create complex applications with rich features. App Variety Allows users to create a wide variety of application types. Customized Branding Provides tools for inserting brand logos, colors, quotes, and other proprietary content. Application Templates Provides base-level application templates to build atop and customize for specifc users and actions. Show More ##### ## Generative AI (17) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Speech Simulates human-like speech from text inputs. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Image Provides the ability to generate images from a text prompt. AI Text-to-3D Provides the ability to generate 3D renderings from a text prompt. Photos/Images Photos/Images Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Drag and Drop App Builder (3) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - No-Code Development Platforms (3) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Photo Editing (1) Cross-system Integration Works across multiple software systems or databases Show More ##### ## Agentic AI - Customer Self-Service (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Editor - Low-Code Mobile App Builder (3) Hardware Support Enables apps to be compiled without requiring specialized hardware Visual UI Builder Provides a drag-and-drop, graphical, or other intuitive interface to design mobile app screens and layouts Real-time Preview Allows instant previews of app changes on iOS and Android devices or simulators. Show More ##### ## Deployment - Low-Code Mobile App Builder (3) Source Code Export Allows developers to export and edit the underlying source code Infrastructure Provides cloud-based build services or integrates with CI/CD pipelines Publishing Supports publishing apps directly to Apple App Store and Google Play Store Show More ##### ## Additional Functionality (249) Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Real-Time Updates Receive system updates as soon as any changes are made Graphical User Interface A visual way of interacting with an application or operating system using items such as windows, icons, and menus No-Code Drag and drop/visual interfaces that allow non-tech users to build without writing code Real-Time Reporting Active reporting of data and metrics Data Visualization Graphical representation of data Customizable Fields Customize data fields to support various needs and use cases Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Integrated Development Environment An application for source code editing, compiling, and debugging Customizable Forms Customize contracts and forms to collect specific information Generative AI Use AI to generate content in the form of text, images, videos, etc. API Application programming interface that allows for integration with other systems/databases Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Agile Methodologies Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more Web Forms Web form that allows users to enter data that is sent and processed for different reasons Custom Development Development of custom software, web apps, mobile apps, etc. Offline Access Ability of websites, web applications, or mobile applications to function without an active internet connection Customizable Reports Alter the layout and content of reports Visual Modeling Use visual elements such as pre-built blocks and/or shapes to assemble a model or design Access Controls/Permissions Define levels of authorization for access to specific files or systems Authentication Verify the identity of users/devices to enable secure access Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Secure Data Storage Securely stores data to prevent data loss or breaches Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Approval Process Control Manage the process of evaluating documents or requests submitted for approval Web/Mobile App Development Create/edit commerce applications for mobile devices and/or web Data Import/Export Import and export data to and from software applications Version Control Track revisions and updates made to files and navigate between different versions Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components For No-Code Development Build applications without the use of code Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Pre-Built Modules Existing templates or individual parts of a bigger design commonly used in software, coding, learning courses etc. Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Real-Time Updates Receive system updates as soon as any changes are made Graphical User Interface A visual way of interacting with an application or operating system using items such as windows, icons, and menus No-Code Drag and drop/visual interfaces that allow non-tech users to build without writing code Real-Time Reporting Active reporting of data and metrics Data Visualization Graphical representation of data Customizable Fields Customize data fields to support various needs and use cases Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Integrated Development Environment An application for source code editing, compiling, and debugging Customizable Forms Customize contracts and forms to collect specific information Generative AI Use AI to generate content in the form of text, images, videos, etc. API Application programming interface that allows for integration with other systems/databases Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Agile Methodologies Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more Web Forms Web form that allows users to enter data that is sent and processed for different reasons Custom Development Development of custom software, web apps, mobile apps, etc. Offline Access Ability of websites, web applications, or mobile applications to function without an active internet connection Customizable Reports Alter the layout and content of reports Visual Modeling Use visual elements such as pre-built blocks and/or shapes to assemble a model or design Access Controls/Permissions Define levels of authorization for access to specific files or systems Authentication Verify the identity of users/devices to enable secure access Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Secure Data Storage Securely stores data to prevent data loss or breaches Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Approval Process Control Manage the process of evaluating documents or requests submitted for approval Web/Mobile App Development Create/edit commerce applications for mobile devices and/or web Data Import/Export Import and export data to and from software applications Version Control Track revisions and updates made to files and navigate between different versions Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Shopping Cart Checkout of online store Online Store Builder Includes functionalities for creating custom eCommerce websites Real Time Editing Preview and make real-time changes in the web content Multi-Language Manage and support multiple languages Landing Pages/Web Forms Create landing pages or online forms designed to capture new leads and prospects CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system API Application programming interface that allows for integration with other systems/databases Activity Tracking Track and document all activities across devices, networks, and other systems Generative AI Use AI to generate content in the form of text, images, videos, etc. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Visitor Tracking Track visitors and purpose of visits Survey Builder Create and manage surveys Auto Update Automatic update of information / software Widgets An extended application or connector that enables users to perform additional services with their current set of tools AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Data Import/Export Import and export data to and from software applications Customizable Fields Customize data fields to support various needs and use cases Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Media Library Collection of images, videos and other digital content that can be used WYSIWYG Editor What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Real-Time Updates Receive system updates as soon as any changes are made Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Data Warehouse Data vault where data is aggregated for later distribution to applications. Data Import/Export Import and export data to and from software applications ETL Process of extracting, transforming, and loading data Generative AI Use AI to generate content in the form of text, images, videos, etc. Data Visualization Graphical representation of data Access Controls/Permissions Define levels of authorization for access to specific files or systems Database Support Supports common databases such as MySQL and Oracle Alerts/Escalation System alerts about the need to escalate an issue or request Event Logs A chronological record of actions or occurrences within a network, software, or process Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Widgets An extended application or connector that enables users to perform additional services with their current set of tools Real-Time Reporting Active reporting of data and metrics API Application programming interface that allows for integration with other systems/databases Multiple Data Sources Allows users to manage data from a number of sources Activity Tracking Track and document all activities across devices, networks, and other systems Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Configurable Workflow Configure existing workflows to meet your organization's needs Data Aggregation and Publishing Assemble data from multiple sources Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Mobile Access Access software remotely via mobile devices AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Web Services Allows the integration of data between different web services Real-Time Analytics Analyze and gain insights into data in real-time SMS Messaging Send messages via SMS Point of Sale (POS) Accept and process customer payments for products or services using hardware and software CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Dashboard Creation Creation and customization of dashboards Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Event Tracking AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Data Quality Control Establish guidelines about how much and what kind of data can be stored in the repository Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Ad hoc Reporting Generate one-off reports that meet information requirements Real-Time Analytics Analyze and gain insights into data in real-time Email Management Manage, store and organize emails within the system or via third-party apps API Application programming interface that allows for integration with other systems/databases Single Sign On Allow users to access multiple services after entering their login credentials once Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Third-Party Integrations Set up connections to third-party platforms to improve business processes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Canned Responses Shortcuts for inputting frequently used messages Surveys & Feedback Gauge satisfaction and receive information for improvement and success Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Transfers/Routing Transfer queries and organize messages between agents Geotargeting Geographic location of visitors determines behavior of the software Interaction Tracking Track interaction history by documenting conversations for contacts CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Transcripts/Chat History View messages sent by both parties during the chat conversation Document Storage Store and organize documents in a centralized system Screen Sharing Digitally share screen view with others Contact Management Manage, organize, and store contact information Autoresponders Create and automatically send premade copy in response to customer messages Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access Access software remotely via mobile devices AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Offline Form Form to collect visitor contact information when live chat isn't available Real-Time Monitoring Active monitoring of systems, applications, or networks Support Ticket Management Allow customers/users to submit support queries and service requests File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more File Conversion Convert files to a different format Image Editing Edit, touch up, and convert images for publishing Real Time Editing Preview and make real-time changes in the web content Social Sharing Allows businesses to share their videos on social media. File Management Create, save, and store files Animations & Transitions Ability to insert animations/transitions Watermarking Add a digital mark to show ownership of an image, video, document, etc. User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Presentation Tools Share and present designs AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Multiple Output Formats Create content in various formats, such as print, PDF, HTML and more File Storage Store and access documents, forms, and photos in one centralized place Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Task Management Create, manage and track all task activities and progression Image Library Store and manage images Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Batch Processing Software's ability to perform similar action on multiple similar files simultaneously Project Management Plan and coordinate all the resources, costs and time needed to execute assignments API Application programming interface that allows for integration with other systems/databases Content Sharing Digitally share pre-made materials and self-created content with others Content Import/Export Import or export content Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Pre-built Templates Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Preview Functionality Preview materials before finalizing projects Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Image Protection Protect a range of image file formats Media Management Planning, organizing, and controlling the distribution of information or videos, images, audio, and other content Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Chatbot AI-based platform which conducts a conversation via auditory or textual methods Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Autoresponders Create and automatically send premade copy in response to customer messages AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Monitoring Active monitoring of systems, applications, or networks CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Gamification Games or game-like elements to track progress and reward accomplishments Conversation Intelligence Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Customizable Fields Customize data fields to support various needs and use cases Surveys & Feedback Gauge satisfaction and receive information for improvement and success Key Performance Indicators Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Voice Recognition Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Live Chat Ability to chat online in real time Task Automation Automatically handle routine, repetitive tasks and processes without the need for manual intervention IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Language Detection Identify different languages Multiple Data Sources Allows users to manage data from a number of sources Predictive Analytics Predict future data based on historical data sets API Application programming interface that allows for integration with other systems/databases Alerts/Escalation System alerts about the need to escalate an issue or request Data Security Protect sensitive data for digital privacy Interaction Tracking Track interaction history by documenting conversations for contacts Prioritization Arrange tasks based on the level of priority or urgency Secure Data Storage Securely stores data to prevent data loss or breaches Macros/Templated Responses Templated responses for responding quickly to recurring support requests Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Single Sign On Allow users to access multiple services after entering their login credentials once Mobile App Access the system via a mobile application Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Access Controls/Permissions Define levels of authorization for access to specific files or systems Email Templates Pre-made examples and templates for emails Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Automated Responses Automatic reply functionality for incoming messages Data Import/Export Import and export data to and from software applications Personalization Adjust communications based on previous interactions or personal preferences Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Customer Surveys Tool to send questionnaires to customers to gauge feedback Lead Qualification Score a lead on their quality or likelihood to buy based on certain behaviors Transcripts/Chat History View messages sent by both parties during the chat conversation Language Detection Identify different languages Pre-Configured Bot Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Lead Capture Automatically identify and save contact information of potential customers Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Natural Language Processing Process and analyze human language in text or audio form Multi-Language Manage and support multiple languages For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Automated Responses Automatic reply functionality for incoming messages Customer Support Provide online support for your customers through live chat or help desk functionality Chatbot AI-based platform which conducts a conversation via auditory or textual methods Intent Recognition Helps understand a user's intentions/actions Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Query Suggestions See options for potential search queries within the system Transfers/Routing Transfer queries and organize messages between agents AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Canned Responses Shortcuts for inputting frequently used messages AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Show More ## Top-Rated Alternatives [ ![AppMySite](https://images.g2crowd.com/uploads/product/hd_favicon/b87bdb44fbea17eb597abf9a18d04ee4/appmysite.svg "AppMySite") AppMySite 4.2/5(426) ](https://www.g2.com/products/appmysite/reviews) [ ![Buildfire](https://images.g2crowd.com/uploads/product/hd_favicon/bc01aff77b44687a3f79a18acfc83d44/buildfire.svg "Buildfire") Buildfire 4.7/5(197) ](https://www.g2.com/products/buildfire/reviews) [ ![Zapier](https://images.g2crowd.com/uploads/product/hd_favicon/09b983be128970316413d9f835f337b5/zapier.svg "Zapier") Zapier 4.5/5(2,088) ](https://www.g2.com/products/zapier/reviews) [ View All Alternatives ](https://www.g2.com/products/appy-pie/competitors/alternatives) Appy Pie Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a0c0df848f7bec900334406179f9beaf/bubble.png "Product Avatar Image") Bubble 4.4/5(166) [ Compare Now ](https://www.g2.com/compare/appy-pie-vs-bubble) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0c91e6a4db95b9d023f3dd9ee57dfb80/buildfire.png "Product Avatar Image") Buildfire 4.7/5(197) [ Compare Now ](https://www.g2.com/compare/appy-pie-vs-buildfire) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f972a2c87e06845d7e603ede176c7bc7/appsheet.png "Product Avatar Image") AppSheet 4.8/5(405) [ Compare Now ](https://www.g2.com/compare/appsheet-vs-appy-pie) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Website Builder](https://www.g2.com/categories/website-builder)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[Website Builder](https://www.g2.com/categories/website-builder)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Photo Editing](https://www.g2.com/categories/photo-editing)[No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms)[iPaaS](https://www.g2.com/categories/ipaas)[Drag and Drop App Builder](https://www.g2.com/categories/drag-and-drop-app-builder)[Mobile E-Commerce](https://www.g2.com/categories/mobile-e-commerce)[Low-Code Mobile App Builder](https://www.g2.com/categories/low-code-mobile-app-builder) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the most affordable practice management solution for small firms?](https://www.g2.com/discussions/what-is-the-most-affordable-practice-management-solution-for-small-firms)[Which business process management tools handle cross-departmental workflows well and keep data flowing between teams without manual handoffs?](https://www.g2.com/discussions/which-business-process-management-tools-handle-cross-departmental-workflows-well-and-keep-data-flowing-between-teams-without-manual-handoffs)[best contract lifecycle management software](https://www.g2.com/discussions/best-contract-lifecycle-management-software-opinions-needed) [Best application performance monitoring tools for medium enterprises](https://www.g2.com/discussions/best-application-performance-monitoring-tools-for-medium-enterprises)[Which theater venue management platforms are most trusted by theater directors based on user reviews?](https://www.g2.com/discussions/which-theater-venue-management-platforms-are-most-trusted-by-theater-directors-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/appy-pie/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)