Appy Pie Features
Platform (13)
Mobile User Support
This feature was mentioned in 52 Appy Pie reviews.
Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Customization
As reported in 72 Appy Pie reviews.
Allows users to customize chat colors, text, logos, and branding.
User, Role, and Access Management
Based on 54 Appy Pie reviews.
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration
Based on 49 Appy Pie reviews.
Integrates with other customer service software to improve support and enhance functionality
Reporting
Based on 45 Appy Pie reviews.
Provides analytics tools that reveal important business metrics and track progress
Dashboards
This feature was mentioned in 50 Appy Pie reviews.
Displays important metrics relating to performance
Live chat
55 reviewers of Appy Pie have provided feedback on this feature.
Provide tools for live chat on one's website.
Integrations
52 reviewers of Appy Pie have provided feedback on this feature.
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Branding
As reported in 53 Appy Pie reviews.
Has the ability to customize look and feel of chatbot to match` company branding.
Analytics
47 reviewers of Appy Pie have provided feedback on this feature.
Gives user the ability to analyze conversations with the chatbot and see its performance.
A/B testing
45 reviewers of Appy Pie have provided feedback on this feature.
Allows users to test the efficacy of various responses through A/B testing.
Role-based access
45 reviewers of Appy Pie have provided feedback on this feature.
Allows for varying access to chatbot and admin settings, depending on user, their role, etc.
Collection of information
Based on 53 Appy Pie reviews.
Can collect and store information from interlocators, such as email, phone number, etc.
Ticket and Case Management (8)
Ticket Creation User Experience
25 reviewers of Appy Pie have provided feedback on this feature.
User Experience of creating and submitting a ticket
Ticket Response User Experience
Based on 26 Appy Pie reviews.
User Experience of responding and receiving a response
Workflow
Based on 26 Appy Pie reviews.
Route tickets based on values of fields, changes to ticket status and time based conditions
Automated Response
As reported in 25 Appy Pie reviews.
Respond to common requests with standard reply
SLA Management
As reported in 24 Appy Pie reviews.
Offers tools for managing and tracking service-level agreements (SLAs)
Attachments/Screencasts
This feature was mentioned in 26 Appy Pie reviews.
Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Ticket Collaboration
22 reviewers of Appy Pie have provided feedback on this feature.
Share and collaborate on tickets with multiple customer service representatives
Customer/Contact Database
Based on 22 Appy Pie reviews.
Central repository for account and contact information
Communication Channels (5)
Customer Portal
Based on 31 Appy Pie reviews.
Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case
Based on 30 Appy Pie reviews.
Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Live Chat Support
Based on 34 Appy Pie reviews.
Ability for customer service agents to communicate with customers via live chat to solve problems live
Social Media Integration
This feature was mentioned in 28 Appy Pie reviews.
Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks
Voice
Based on 25 Appy Pie reviews.
Make and receive calls directly in the application. Track and record calls for analysis.
User Interface Design (4)
WYSIWYG Editor
Based on 268 Appy Pie reviews and verified by the G2 Product R&D team.
Provides the ability to drag-and-drop elements into the application to customize interface.
Customized Branding
Based on 293 Appy Pie reviews and verified by the G2 Product R&D team.
Provides tools for inserting brand logos, colors, quotes, and other proprietary content.
App Templates
Based on 307 Appy Pie reviews and verified by the G2 Product R&D team.
Provides base-level application templates to build atop and customize for specifc users and actions.
Workflow Management
Based on 271 Appy Pie reviews and verified by the G2 Product R&D team.
Allows the creation ofpage sequences, forms, and libraries for users navigating the application.
Data Control (6)
Data Migration
Based on 209 Appy Pie reviews and verified by the G2 Product R&D team.
Lets users add data from existing sources when creating the initial application or changing data sources.
Data Synchronization
Based on 214 Appy Pie reviews and verified by the G2 Product R&D team.
Continuously updates data as users or external data sources are edited.
Data Security
Based on 228 Appy Pie reviews and verified by the G2 Product R&D team.
Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data.
Data Migration
222 reviewers of Appy Pie have provided feedback on this feature.
Lets users add data from existing sources when creating the initial application or changing data sources.
Data Synchronization
This feature was mentioned in 225 Appy Pie reviews.
Continuously updates data as users or external data sources are edited.
Data Security
Based on 234 Appy Pie reviews.
Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data.
Publishing (3)
Application Deployment
Based on 290 Appy Pie reviews and verified by the G2 Product R&D team.
Releases the application for access on desktop or mobile devices.
Platform Compatibility
Based on 289 Appy Pie reviews and verified by the G2 Product R&D team.
Lets users build cross-platform applications or provide specific templates for different device types.
Lifecycle Management
Based on 256 Appy Pie reviews and verified by the G2 Product R&D team.
Provides ability to manage application and maintenance from build, throughout the release, and until it's deactivation.
Self-Service Experience (5)
Knowledge Base
As reported in 56 Appy Pie reviews.
Provides a repository of information that can be used by those seeking support.
Searchable Articles
Based on 51 Appy Pie reviews.
Makes articles in the knowledge base searchable on the web.
Community Forums
This feature was mentioned in 49 Appy Pie reviews.
Enables users to engage with other users to solve common issues.
Mobile Optimization
As reported in 58 Appy Pie reviews.
Optimizes the customer self-service experience on mobile devices
Personalization
56 reviewers of Appy Pie have provided feedback on this feature.
Gives the user targeted, personalized results based on their activity or preferences
Self-Service Platform (4)
Branding
This feature was mentioned in 55 Appy Pie reviews.
Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.
Automation
As reported in 52 Appy Pie reviews.
Automates some or all operation related tasks
Artificial Intelligence
Based on 50 Appy Pie reviews.
Utilizes artificial intelligence to improve workflows or customer experiences
Integrations
54 reviewers of Appy Pie have provided feedback on this feature.
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools
Communication (5)
Pop-up Chat
As reported in 25 Appy Pie reviews.
Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Notifications
Based on 25 Appy Pie reviews.
Delivers notifications to both sides of the conversation.
Targeted Emails
As reported in 25 Appy Pie reviews.
Sends automated emails to further engage clients and potential clients.
In-App Messaging
This feature was mentioned in 25 Appy Pie reviews.
Allows for live chat to be enabled within the app for customer help.
Co-Browsing
Based on 25 Appy Pie reviews.
Allows agents to join a customer's browser session and navigate through the website with them.
Internal Use (6)
Customization
This feature was mentioned in 72 Appy Pie reviews.
Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving
As reported in 28 Appy Pie reviews.
Archives conversations in a separate location for later reference.
Lead Development
28 reviewers of Appy Pie have provided feedback on this feature.
Enables employees to denote potential customers.
Knowledge Base
This feature was mentioned in 26 Appy Pie reviews.
Establishes a knowledge base for employee reference during conversations.
Team Inbox
As reported in 25 Appy Pie reviews.
Provides a central location for help requests, helping employees respond sooner.
Customer Profiles
This feature was mentioned in 26 Appy Pie reviews.
Allows for the creation of profiles for contacts and customers.
Customizations (4)
Templates
42 reviewers of Appy Pie have provided feedback on this feature.
Provides ready-made templates for simplified website creation.
Drag and Drop
42 reviewers of Appy Pie have provided feedback on this feature.
Allows users to drag and drop items and content to customize their site's look.
HTML Input
As reported in 39 Appy Pie reviews.
Permits HTML-savvy administrators to input code to uniquely customize their website.
Domain Name
This feature was mentioned in 41 Appy Pie reviews.
Offers customers the option to purchase a unique domain name.
Growth (5)
SEO
As reported in 39 Appy Pie reviews.
Provides insight into words that would increase search engine optimization.
Site Analytics
Based on 37 Appy Pie reviews.
Gives users insight into unique pageviews, subscribers, location of viewers, etc.
Marketing Tools
As reported in 37 Appy Pie reviews.
Provides tools that aid in user marketing efforts.
E-Commerce
Based on 33 Appy Pie reviews.
Allows users to turn their website into an online store by offering e-commerce capabilities.
Hosting
This feature was mentioned in 39 Appy Pie reviews.
Hosts domains within the tool.
Content (4)
Email Integrations
37 reviewers of Appy Pie have provided feedback on this feature.
Provides an email for users to field communication within their website builder too.
Content Management
Based on 38 Appy Pie reviews.
Manages content such as blogs, marketing tools, newsletters, etc.
Permissions
40 reviewers of Appy Pie have provided feedback on this feature.
Allows administrators to create role or password-based permissions to ensure users see only what they should see.
WordPress Tool
As reported in 33 Appy Pie reviews.
Website Builder
Design (4)
Templates - Mobile E-Commerce
Include templates that non-technical users can use to create apps
Versions - Mobile E-Commerce
Allows users to create versions of the same app, such as user version and admin version
Testing - Mobile E-Commerce
Provide features to test apps and identify potential issues before launch
Multichannel - Mobile E-Commerce
Simulate real-life scenarios for app testing
Personalization (4)
Branding - Mobile E-Commerce
Helps users align with the company brand guidelines
Localization - Mobile E-Commerce
Deliver localization features such as multi-language or multi-currency management
Digital Content - Mobile E-Commerce
Manage content such as images, videos, or documents used to create apps
Geofencing - Mobile E-Commerce
Target users with personalized content based on their locations
Analysis (3)
Dashboards - Mobile E-Commerce
Track app performance using personalized dashboards
User Behavior - Mobile E-Commerce
Monitor app user behavior and identify trends or challenges
Sales - Mobile E-Commerce
Analyze sales volumes and amounts by product, type of user, channel, etc.
Responses (5)
Customization
As reported in 54 Appy Pie reviews.
Customize your chat workflows with rules and automations.
Control
This feature was mentioned in 53 Appy Pie reviews.
Control who the chatbot converses with (and when).
Route To Human
51 reviewers of Appy Pie have provided feedback on this feature.
Has the ability to connect interlocator with a human agent when the need arises.
Menu bars
This feature was mentioned in 53 Appy Pie reviews.
Can provide interlocators with menus, through which they can choose a relevant response.
Drip sequences
As reported in 44 Appy Pie reviews.
Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.
Development (7)
Real-Time Integration
As reported in 60 Appy Pie reviews.
Supports event or transaction based integrations that react to changes in real-time
API Designer
Based on 38 Appy Pie reviews and verified by the G2 Product R&D team.
Provides a web-based interface for designing, documenting, and testing APIs.
Flow Designer
Based on 41 Appy Pie reviews and verified by the G2 Product R&D team.
Allows for integration development through the visual development of integration logic flows with the help od a drag and drop user interface.
Pre-Built Connectors
Based on 41 Appy Pie reviews and verified by the G2 Product R&D team.
Facilitiates API development and integrations with prebuilt connectors, templates, and examples.
Custom Connectors
Based on 34 Appy Pie reviews and verified by the G2 Product R&D team.
Provides the ability to create connectors from existing services and APIs in catalog.
Reusable connectors
Based on 16 Appy Pie reviews.
Provides prebuilt, reusable connectors and workflows for all user integration requirements.
Multi - tenant architecture
15 reviewers of Appy Pie have provided feedback on this feature.
Enables multiple tenants (customers) to securely share physical computing resources.
Management (5)
Monitoring & Notification
Based on 41 Appy Pie reviews and verified by the G2 Product R&D team.
Console for monitoring resource utilization, system health, ability to start and stop processes, etc.
Routing And Orchestration
Based on 36 Appy Pie reviews and verified by the G2 Product R&D team.
Enables data routing on configuration basis and management of complex workflows through an orchestration engine.
Data Mapping
Based on 36 Appy Pie reviews and verified by the G2 Product R&D team.
Facilitates to and fro data map according to the data model between applications/web services.
Data Transformation
Based on 36 Appy Pie reviews and verified by the G2 Product R&D team.
Provides standard tools and functions to convert data values from the data format of a source system into the data format of a destination system.
API Management
Based on 16 Appy Pie reviews.
Supports and oversees the management of API products across their full lifecycle
Security (3)
Data Encryption
Based on 38 Appy Pie reviews and verified by the G2 Product R&D team.
Employs data encryption both at rest and in transit.
Security Standards
Based on 39 Appy Pie reviews and verified by the G2 Product R&D team.
Comply to key industry standards like SOC 2, ISO 27001, PCI DSS, HIPAA etc to protect and safeguard data.
Communication Protocol
Based on 38 Appy Pie reviews and verified by the G2 Product R&D team.
Supports secure communication protocols like FTPS, SFTP etc
Integration Options (4)
Data Virtualization
Based on 39 Appy Pie reviews and verified by the G2 Product R&D team.
Integrates data from disparate sources, without physical data movement
Managed File Transfers
Based on 39 Appy Pie reviews and verified by the G2 Product R&D team.
Provides one or more methods to securely transfer data from one location to another through a network
Big Data Processing
Based on 37 Appy Pie reviews and verified by the G2 Product R&D team.
Provides integration to BigData sources such as Hadoop and other NoSQL sources (MongoDB, Cassandra and HBase)
EDI
Based on 35 Appy Pie reviews and verified by the G2 Product R&D team.
Provides Integrations to EDI service providers.
Support (1)
Customer Support
This feature was mentioned in 42 Appy Pie reviews.
Customer Support
Deployment (2)
Hybrid
Based on 15 Appy Pie reviews.
Supports deployment of integration apps both on-premisis and cloud environments/
Cloud to Cloud
Based on 15 Appy Pie reviews.
Supports deployment of integration apps to a managed cloud environment
Functionality (4)
App complexity
This feature was mentioned in 300 Appy Pie reviews.
Allows users to create complex applications with rich features.
App Variety
As reported in 299 Appy Pie reviews.
Allows users to create a wide variety of application types.
Customized Branding
292 reviewers of Appy Pie have provided feedback on this feature.
Provides tools for inserting brand logos, colors, quotes, and other proprietary content.
Application Templates
This feature was mentioned in 297 Appy Pie reviews.
Provides base-level application templates to build atop and customize for specifc users and actions.
Generative AI (12)
AI Text Generation
Based on 11 Appy Pie reviews.
Allows users to generate text based on a text prompt.
AI Text Summarization
This feature was mentioned in 11 Appy Pie reviews.
Condenses long documents or text into a brief summary.
AI Text Generation
13 reviewers of Appy Pie have provided feedback on this feature.
Allows users to generate text based on a text prompt.
AI Text Summarization
This feature was mentioned in 14 Appy Pie reviews.
Condenses long documents or text into a brief summary.
AI Text Generation
This feature was mentioned in 11 Appy Pie reviews.
Allows users to generate text based on a text prompt.
AI Text Summarization
Based on 11 Appy Pie reviews.
Condenses long documents or text into a brief summary.
AI Text-to-Speech
This feature was mentioned in 11 Appy Pie reviews.
Simulates human-like speech from text inputs.
AI Text Summarization
Based on 27 Appy Pie reviews.
Condenses long documents or text into a brief summary.
AI Text Generation
As reported in 32 Appy Pie reviews.
Allows users to generate text based on a text prompt.
AI Text Summarization
As reported in 32 Appy Pie reviews.
Condenses long documents or text into a brief summary.
AI Text-to-Image
Provides the ability to generate images from a text prompt.
AI Text-to-3D
Provides the ability to generate 3D renderings from a text prompt.
Agentic AI - Drag and Drop App Builder (3)
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - No-Code Development Platforms (3)
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Photo Editing (1)
Cross-system Integration
Works across multiple software systems or databases
Agentic AI - Customer Self-Service (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Help Desk (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Editor - Low-Code Mobile App Builder (3)
Hardware Support
Enables apps to be compiled without requiring specialized hardware
Visual UI Builder
Provides a drag-and-drop, graphical, or other intuitive interface to design mobile app screens and layouts
Real-time Preview
Allows instant previews of app changes on iOS and Android devices or simulators.
Deployment - Low-Code Mobile App Builder (3)
Source Code Export
Allows developers to export and edit the underlying source code
Infrastructure
Provides cloud-based build services or integrates with CI/CD pipelines
Publishing
Supports publishing apps directly to Apple App Store and Google Play Store




