AppFolio Property Manager Reviews & Product Details

What I like best about AppFolio Property Manager is how it centralizes all property management tasks in one platform. It makes handling lease renewals, work orders, tenant communication, and compliance tracking more efficient and organized. The automation features and real-time updates help reduce manual work and ensure nothing is missed, which is especially valuable when managing multiple properties. Review collected by and hosted on G2.com.

One thing I dislike about AppFolio Property Manager is that some features can feel overwhelming at first, especially for new users. There is a learning curve due to the number of tools available, and certain processes require multiple steps that could be more streamlined. Additionally, customization options for reports and workflows can sometimes be limited depending on the account setup. Review collected by and hosted on G2.com.

The most helpful thing about Appfolio is the user-friendly aspect for both property managers and residents. This program has made my job so much easier because it has everything in one place! Applications, leases, work orders, rent payments, renter's insurance. Plus there is a report for everything and it makes checking your work a lot easier!! Review collected by and hosted on G2.com.

This is a blessing and a curse - but Appfolio is very date sensitive. It makes it hard sometimes to redo a lease if I make a mistake. I wish that we could add someone to the lease without having to retype the whole thing. Review collected by and hosted on G2.com.

I love how AppFolio’s modern interface streamlines my daily workflows and makes navigating complex property data feel effortless. I find the "all-in-one" approach invaluable because it centralizes my accounting, leasing, and maintenance into a single, reliable dashboard. Additionally, I rely on the Realm-X AI to handle time-consuming tasks like scheduling tours and triaging maintenance requests automatically. Review collected by and hosted on G2.com.

I find the customer support to be the biggest frustration, as it’s nearly impossible to reach a human and I often have to wait days for a response to my tickets. I also dislike the lack of flexibility in the reporting and ledger systems, which feel far more rigid compared to competitors like Yardi or Rent Manager. Finally, the "junk fees" and recent price hikes make me feel like I’m being overcharged for a platform that continues to remove live support options. Review collected by and hosted on G2.com.

As a community association manager with over ten years of experience, I've worked across a wide range of setups: four different third-party management companies and one self-managed association. Each one relied on its own software system for handling accounts receivable (AR), accounts payable (AP), financial tracking, owner interactions, resident communications, and day-to-day operations. Some were proprietary platforms built in-house by larger firms, while others came from smaller vendors or more basic tools. I've seen the good, the bad, and the frustratingly outdated.

When my current management company switched to AppFolio, it was a game-changer. I have to say—wow. Hands down, AppFolio is by far the best system I've used in my career. It outperforms the clunky proprietary software that big management companies often cling to, and it blows away the more limited options I've dealt with at smaller firms.

Communications are another huge win. The built-in email and text messaging tools work flawlessly for sending notices, reminders, violation letters, or updates to owners and residents. Everything is tracked in one place, templates make it efficient, and the multi-channel inbox keeps things organized. What really stands out is how user-friendly it is on the resident side. We get next to no calls or emails from homeowners asking for help with payments, viewing statements, submitting requests, or accessing documents. The resident portal (and owner portal) is intuitive—people just log in, handle what they need, and move on. That reduction in support calls alone frees up hours every week.

For HOA-specific needs like dues collection, violation tracking, architectural reviews, and community calendars, AppFolio handles it all in one unified platform without feeling bolted-together. It's cloud-based, mobile-friendly, and just works reliably.

If our management firm ever decided to switch to a different platform, I'd genuinely be heartbroken. After a decade of dealing with subpar systems, AppFolio feels like the gold standard—professional, powerful, and actually enjoyable to use. I recommend it without hesitation to any community association manager tired of fighting their software. Review collected by and hosted on G2.com.

Only complaint would be I like to be able to insert images into emails to the residents. That's it only complaint more of a suggestion. Review collected by and hosted on G2.com.

It's so easy to use. I not only can do my daily work quickly and efficently-research is so easy. I love that I can just type an amount or word in the search engine and it will pull up everything with that amount or word. Corrections are so simple-click "edit" and it's fixed. And, if you are looking at financials and make a correction-hit refresh and the corrections are there. There are so many good things about this software. The Help option in Support is awesome. Most of the time if you have a question and type it in-the information is there in seconds. Reporting is another amazing feature. They are so "useable". You can download to pdf or Excel. Changing the format and add columns are such a useful features. The majority of the aspects of Appfolio is easy to understand and do. Need to print 50 checks?-download bulk checks. Need to do a large journal entry batch with 100s of lines? -download bulk journal entries. I just can't say enough good things about Appfolio. Review collected by and hosted on G2.com.

The only thing that I don't like about Appfolio-is getting assistantance from a customer rep. I hate having to go through the bot and ask if I can speak to one. I really wish we could have a dedicated customer rep that could help us in emergencies. For example: We had an echeck that was fraudulent. We contacted Appfolio through support and it took days to get any help. If the response had been faster, we could have recouped the $25K that was stolen instead of $900. Review collected by and hosted on G2.com.

Ease of Use - the UI and workflows are are intuitive.

Customer Support - the help, training, "what's new" and support features are above average. If I am unable to work through an issue myself, the technicians that have helped me are top notch. I've always gotten an answer.

Database up-time is great.

Features - I am a 5-year customer, and AppFolio has released new modules and constant feature updates the entire time. The company does not let the software go stale. Review collected by and hosted on G2.com.

It's honestly hard to come up with a negative.

The only downside is due to our particular company need. We are a WI company that manages properties through the WHEDA Rural Development program. AppFolio made a decision to not dedicate programming effort to supporting that subsidized program. We understand, but it has forced us to create a work-around. Review collected by and hosted on G2.com.

What I like best about AppFolio Property Manager is the ease of user experience. Throughout the software it is easy to navigate to any page or report for any property. The customizable reports are also very helpful when reviewing for certain metrics. AppFolio is also incredibly easy to integrate across multiple management portfolios. Review collected by and hosted on G2.com.

The only thing I dislike about AppFolio is the timeline for implementing third-party vendors. We’ve spoken with multiple third-party vendors who were waiting on AppFolio integration. I understand this is a relatively small complaint, and that third-party integrations take time to properly vet, but if I had to point to one issue, it would be this. Review collected by and hosted on G2.com.

Overall, AppFolio is very easy to use. It’s simple to add your business to the software, and the AI is pretty robust when it comes to helping you out if you get stuck or need guidance along the way. Review collected by and hosted on G2.com.

Customer service is very difficult if you’re trying to reach a human, and at times it can take days to get a response or have your issue resolved. Phone calls can take up to a week to be returned. The only way to speed this up seems to be spending a much larger amount of money on upgraded versions of the software, even though this used to be a standard feature. Review collected by and hosted on G2.com.

Accounting is solid, so I recommend it for that alone. Upgrades to the platform continue to surprise me or fill holes our company has been needing. the ease of use reminds me of Apple vs. Android - Appfolio is Android, with amazing features - you just have to know they are there and how to get them to work for you. Review collected by and hosted on G2.com.

Customer service can be lacking - I do not like the move to chat only and miss the email chain. Need more options for various ideas, like multiple layers for management fee packages that can be assigned to specific GL codes, more options for letters that would allow us to send out property OR owner specific information about accrued information for a period of time (meaning too that we could "schedule" letters ahead of time or quarterly/annually, etc outside of owner statements) to the owners for reference or promotion of the "good" done on their behalf, and a lot of other fun tweeks needed to make it more unique and complete. Review collected by and hosted on G2.com.

I find AppFolio Property Manager to be a one-stop shop for many of our needs, making it incredibly useful for our property management company. The integration with various partners via Stack enhances our overall experience, especially through API linkages. I appreciate that communication with residents is straightforward with easy options to text, email, and document calls. The software is fairly intuitive and easy to navigate, which is a big plus for day-to-day tasks. The reporting feature stands out as it's super easy to use and allows for customized layouts that are quite effective. It's also great to have a repository where I can easily access information like move-in inspection pictures or old lease documents, and even audit logs are easily retrievable. Review collected by and hosted on G2.com.

The accounting can be incredibly cumbersome, not intuitive, and difficult. Their support team is the worst - everything routes back to chat and you frequently have to go through multiple people to find someone who can help. It's difficult to find anyone in their organization who is well versed on their product. It also uses AI to try to provide answers and sometimes pulls information or tells you to follow paths that no longer exist in the program. Not easy - it takes A LOT of time. Review collected by and hosted on G2.com.