--- title: Amplix Reviews meta_title: 'Amplix Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 89 reviews by the users' company size, role or industry to find out how Amplix works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 89 scale: '5' date_modified: '2026-07-12' parent_category: name: Business Services url: https://www.g2.com/categories/business-services --- # Amplix Reviews **Vendor:** Gemspring Capital Management **Category:** [Contact Center Consulting Providers](https://www.g2.com/categories/contact-center-consulting) **Average Rating:** 4.6/5.0 **Total Reviews:** 89 ## About Amplix Amplix provides technology advisory services, including strategy, consulting, implementation, and managed services, to more than 3,500 clients nationwide, enabling data-driven technology decision-making and optimization. Amplix advisory services encompass strategy, consulting, implementation, and managed services in technology areas that include AI, cloud, infrastructure, security, unified communications, mobility, and business applications. Amplix is headquartered in Norwood, Massachusetts with over 200 employees in more than 20 states and Canada. For more information, visit www.amplix.com. ## Amplix Reviews ### 1. Switched to Inflow recently for Mitel support, so far so good. **Rating:** 4.0/5.0 stars **Reviewed by:** Eliud M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2020 **Describe the project or task Amplix helped with:** We were not happy with our previous support partner, after doing some research we decided to go with Inflow. We've worked with Inflow for a few weeks only, but so far we're happy with the switch, they're very customer-service oriented and response times are fast. We also received more perks for a better price with Inflow than we did with our previous support partner (Brightmetrics, studio voice recording for phone prompts, among others). **What do you like best about Amplix?** Fast response time, attentive managers, knowledgeable **What do you dislike about Amplix?** Nothing so far. This may be technician-specific, but sometimes when replying to emails they **What problems is Amplix solving and how is that benefiting you?** On premise Mitel system support ### 2. Automatic Fire Sprinklers, Inc. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **Describe the project or task Amplix helped with:** Adding Mobility and Corrrecting issues **What do you like best about Amplix?** The quick nature in which the reps respond **What do you dislike about Amplix?** Seem to some times get lost in shuffle when issues linger **Recommendations to others considering Amplix:** Really love the subscription to Brightmetrics **What problems is Amplix solving and how is that benefiting you?** Working on Mitel Switch Timesync issue and Mobility Client Favorites not populating on mobile device ### 3. Cleary University Review **Rating:** 5.0/5.0 stars **Reviewed by:** Max G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2020 **Describe the project or task Amplix helped with:** Assisted with setting up an edge gateway to accommodate rapidly shifting scenarios during COVID-19 **What do you like best about Amplix?** I like talking to a real person right away. **What do you dislike about Amplix?** I don't like that we were given a bare bones and old RHEL 4.0 server. This significantly hinders are recovery abilities with modern backup softwares. **What problems is Amplix solving and how is that benefiting you?** They provide a phone system with support. We have many benefits. ### 4. Professional level of support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2020 **Describe the project or task Amplix helped with:** Usually renewing a contract for a medium to large business would be easy. However, if you need to make changes to that contract. Whether it be to increase or decrease assets. It requires a lot of co-operative research between you and the vendor. This was the case for us. Inflow gave quality support, always reachable, and guided assistance through the entire process. Not to mention Inflow's incredible customer support. This is just one of many scenarios were Inflow is consistently by your side. Knowing a company like Inflow has your back, brings you great peace and once less thing to worry about during your administration. **What do you like best about Amplix?** Extremely knowledgeable, friendly, and professional support every single time. Reaching out to Inflow for support is like reaching out to an old friend. Every time you need support Inflow's team takes ownership of the problem in such a manner you realize they actually care about fixing the issue for you. Most people only put reviews when it's negative. You know a company has to be doing something seriously right that a person will make time to write a good review. **What do you dislike about Amplix?** I do not have anything to complain about. When a company gives you as much support as Inflow has. The only problem your having is the issue you called about, If there was one complaint, it would only have to be that I couldn't take some of these people out to lunch to show my gratitude. **What problems is Amplix solving and how is that benefiting you?** Working with contractual renewals and with critical problems related to our phones randomly. Each time the representative actually took the time to listen and made every effort to resolve the problem. I have not seen this much care, support and knowledgeable help in years. ### 5. Helpdesk Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Quinn L. | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2020 **Describe the project or task Amplix helped with:** Migrating from older version of ShoreTel to Mitel Connect **What do you like best about Amplix?** They always answer in the first couple rings and the first tech I speak to is able to fix the issue 95% of the time. **What do you dislike about Amplix?** They have great customer service, I have no complaints. **What problems is Amplix solving and how is that benefiting you?** They have helped us migrate servers, upgrade software, add new features and have proactively contacted us to apply a security update. ### 6. Inflow is helpful, and customer service oriented. **Rating:** 4.0/5.0 stars **Reviewed by:** Brigette C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2020 **Describe the project or task Amplix helped with:** Inflow has walked me through transitioning our phones from Shortel to Mitel without any issues. The rep was very knowledgeable and able to take me through the transition. **What do you like best about Amplix?** I am able to reach a live person when I call and they are able to troubleshoot issues with me. **What do you dislike about Amplix?** I do wish they had more technicians in our region for added support on site, if necessary. **What problems is Amplix solving and how is that benefiting you?** Inflow has helped us solve some of our most basic issues, which doesn't sound like much. HOWEVER, we don't have on site IT or Telecommunications personnel at the facility level and being able to contact them has been wonderful. ### 7. Always there and extremely helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Derrick C. | CIO, Civil Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2019 **Describe the project or task Amplix helped with:** We are constantly growing and thus, upgrading licenses as well as in the process of moving to a hybrid solution. Inflow has helped with all in a very efficient way that is best for our company instead of whats best for them. We appreciate this mentality and look forward to staying with them for the long run for our needs. **What do you like best about Amplix?** The engineers that help seem to actually enjoy working there at Inflow. (similar to the motto that Robert Redford has in taking care of the employees, they will in turn take care of the customers) **What do you dislike about Amplix?** Could probably use a little more proactive feedback quarterly on whats new or different that we can take advantage of with current or new systems. **What problems is Amplix solving and how is that benefiting you?** We are growing and working on a new hybrid solution, but Inflow has been great about us moving slowly. We appreciate this and the help they always provide. ### 8. Inflow Connect Upgrade experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis C. | Telecommunications Supervisor, Information Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** Recently Inflow migrated our Shoretel 14.2 installation to Mitel Connect. **What do you like best about Amplix?** Our experience with Inflow communications has always been highly professional. Recently we contracted with them to upgrade our Shoretel 14.2 system to Mitel Connect and it was executed in a very precise and professional manner. We had expected it to be a very frustrating experience and with Inflows support it turned out to be the opposite. They were on target at every milestone and there were no delays in support pre and post the conversion nor any finger pointing when things got technically challenged. Also the manner in which they addressed training was superior to any other interconnect or voip system integrator that we have dealt with. **What do you dislike about Amplix?** There is nothing about inflow that i dislike **Recommendations to others considering Amplix:** Their support structure is team based and handoff of projects is done seamlessly among their staff. **What problems is Amplix solving and how is that benefiting you?** Support and maintenance. the benefits are that Inflow is the top level Mitel support group. ### 9. Excellent Service When You Need It **Rating:** 5.0/5.0 stars **Reviewed by:** Ed S. | IT Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **Describe the project or task Amplix helped with:** Whenever we have issues with our phone systems, it is a good feeling to have excellent support just a phone call away. Whether it is help with configuration changes or troublshooting issues, Inflow Communications is a resource to turn to for support. We also were able to buy used equipment from another vendor for a very good cost and Inflow was able to help us get that equiopment re-certified through the manufacturer so it could be covered under the support agreement that we have with Inflow. **What do you like best about Amplix?** What I like the best about Inflow Communications is the ability to pick up the phone and call and be able to talk to someone who can help, rather than having to leave a voice mail, or being put on hold or being transfered to someone else to handle the call. The folks are professional and nice to talk with. **What do you dislike about Amplix?** As I think about it, I can't really think of anything I dislike about Inflow Communtions. Inflow provides the support we need when we need it. What more can be asked for from a support company? **Recommendations to others considering Amplix:** If you want knowledgeable support that is there when you need them, go with Inflow. **What problems is Amplix solving and how is that benefiting you?** Any phone issue we have gets resolved in a tinely manner. The beneifits are that our users can keep working and carrying out their primary function for the company because our phone sysytems are maintained and keep running without issues. ### 10. Outstanding support **Rating:** 5.0/5.0 stars **Reviewed by:** Bill S. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **Describe the project or task Amplix helped with:** They've done general support and also version upgrades for us. We've had an on going support contract with them for many years and plan to continue that. **What do you like best about Amplix?** They're support is outstanding. You get a live person in support within three rings, and generally, they solve our issue on the first call. So we rarely have a support issue that's open for days. I've managed support organizations previously, and am generally fairly critical of how tech support is handled but they do an outstanding job. One of the metrics I look at in support are how many tickets are resolved on the first client contact and with Infow, about 95% of our tickets are handled on the first call. Larger projects like version upgrades have been well planned and executed in the scheduled time. **What do you dislike about Amplix?** Sometimes the quote desk has been a little slow to respond to pricing for new licensing, handset, etc. **Recommendations to others considering Amplix:** Ongoing support is generally the biggest issue with phone/communications systems. Inflow's support is outstanding and they are incredibly responsive. **What problems is Amplix solving and how is that benefiting you?** The biggest issue is reliability. Our phone system stays up. If there are issues, they're incredibly responsive and the overwhelming amount of incidents are resolved on the first call. ### 11. Infow Communications Project Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2020 **Describe the project or task Amplix helped with:** Our company was a bit behind in the updates for ShoreTel/Mitel software. We contacted the staff at Inflow for support and project management.We needed to move from the 14.2 platform over to Connect. Josh provided our options and methodology during a conference call which included engineers from Inflow. They were able to map out the project and quote it very quickly. **What do you like best about Amplix?** The professionalism and support were excellent. All key personnel assigned to our project were on point including Seth which he conducted our training. Very knowledgeable and professional. **What do you dislike about Amplix?** The fact that we waited so long to get this done. Inflow made this a very painless process. **What problems is Amplix solving and how is that benefiting you?** We are solving our communications and training issues while keeping our system in tune to the business needs. We have realized fast support and readiness with Inflow to get the job done. ### 12. Inflow support is rock solid! **Rating:** 4.5/5.0 stars **Reviewed by:** Brian N. | IT Systems Administrator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** Working with Inflow is awesome. There techs are knowledgeable and available. All the time, never had to wait yet. I managed a major multivendor project on my site with Inflow, a major cable company, a managed service provider, and a major Telcom company. Problems arose and it was the techs from Inflow that solved them. I recieved al kinds of conflicting information from the various vendors, and yes, Inflow solved everything and the system works great. **What do you like best about Amplix?** The techs are relatable, reliable, and reachable. **What do you dislike about Amplix?** I am working with an older infrastructure and Inflow does not have complete vision into all of my devices and therefore occasional problems arise outside of their control. **Recommendations to others considering Amplix:** If you need Telcom, get Inflow **What problems is Amplix solving and how is that benefiting you?** Inflow took the lead in setting up my SIP system, I plugged stuff in and they configured almost everything, or had me do it over the phone or via remote. ### 13. Inflow has been great to us! **Rating:** 5.0/5.0 stars **Reviewed by:** Shyla H. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2019 **Describe the project or task Amplix helped with:** We use Inflow for annual maintenance, but also rely on them for help with the more technical requirements that come up throughout the year. It’s so great to know we have experts close at hand for the hard stuff we do not have i house expertise to handle ourselves. **What do you like best about Amplix?** We like how responsive and helpful the staff are. Not only do they fix the issue at hand - but often make recommendations for addition steps to take to improve the environment to prevent future trouble. **What do you dislike about Amplix?** I wish the tickets were answered quicker and could be prioritized by user. **Recommendations to others considering Amplix:** I’ve worked with a couple different ShoreTel support vendors and had the best experience with Inflow by far. **What problems is Amplix solving and how is that benefiting you?** With Inflow - we have been able to maintain uptime and great customer satisfaction. ### 14. Great customer service and support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2020 **Describe the project or task Amplix helped with:** They are our Mitel partner at our company. They help us keep an eye on our communication metrics and create helpful reports. Very useful for many needs. **What do you like best about Amplix?** I love the ease of use of Info. Great UI especially since the update. **What do you dislike about Amplix?** I really don't have anything negative to say about Inflow. If I ever have a problem or question, their support team is quick to resolve the issue or answer my question. **Recommendations to others considering Amplix:** Do it! Wonderful choice. **What problems is Amplix solving and how is that benefiting you?** We primarily use it for phone reports for all of our employees. Its useful to check productivity and manage company time effectively. ### 15. Inconsistent Support Experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2019 **Describe the project or task Amplix helped with:** We use Inflow to RMA VOiP devices and gather additional technical support when we are unable to resolve an issue in-house. However, we primarily use them to RMA defective devices. **What do you like best about Amplix?** The response and resolution time us typically very fast via e-mail and responding to tickets. **What do you dislike about Amplix?** I get a very different experience with every single tech support analyst I've worked with. Some ask for the broken units to be sent back; some don't. Some pay attention to all the notes on write in the ticket and don't ask for further information; some miss all this info and waste time asking for it. **Recommendations to others considering Amplix:** The support experience is inconsistent across the board and could be improved. We receive a completely different experience and process for every tech agent we work with. Considering we only use e-mail support, you would think this wouldn't be an issue. **What problems is Amplix solving and how is that benefiting you?** We primarily just use them for additional technical support and RMA of units. I have no utilized any other service with them. ### 16. Excellent sales and customer support throughout the years. **Rating:** 5.0/5.0 stars **Reviewed by:** Eddy M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2019 **Describe the project or task Amplix helped with:** Inflow helped us implement our on prem shoretel solution. While I was not part of the implementation team, having to reach out to them when we have had questions has been a very pleasant, responsive experience. **What do you like best about Amplix?** Great friendly knowledgeable staff, fast resolution to issues. A very satisfying experience every time we have had to reach out to them for assistance. A great sense of empathy from the staff and understanding of urgency of issues. **What do you dislike about Amplix?** We haven't had any experiences to be reported. **What problems is Amplix solving and how is that benefiting you?** We implemented shoretel years ago, and have started a conversation about potentially upgrading our phone system. We will continue to reach out to them for all of our telephony needs. ### 17. Highly Recommend Inflow! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **Describe the project or task Amplix helped with:** Inflow handles our Mitel phone system. We specifically chose Inflow because of their knowledge of the ECC Center, which we were new with. They have been patient as we have tried to learn the system ourselves, but is always quick to answer questions and jump in when we were unable to do something ourselves. **What do you like best about Amplix?** They are willing to show you how to make changes to various aspects of the systems, so if you would like you can make the changes your self without relying on them to make them. They don't pressure you to do it yourself, but support you if you would like to. **What do you dislike about Amplix?** We have had a few instances when working on a project that the project manager (an Inflow employee) has left the company and our project was dropped. I've learned that weekly communication with them is key and that if you aren't receiving answers from your project manager to contact your assigned customer support team to make sure the project is reassigned and work continues. **Recommendations to others considering Amplix:** The commitments that they make to you in the initial sales call are true. They value your feedback, are quick to respond to problems, and want to help you utilize the system to what you want. They aren't pushy to try new things, but are willing to talk with you to make sure your needs are met and make suggestions to improve things. **What problems is Amplix solving and how is that benefiting you?** Adding additional features to our ECC Center. ### 18. The technical support has been great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2019 **Describe the project or task Amplix helped with:** Increasing phone lines in our office. We have added 5 new phone lines since originally starting with Inflow. **What do you like best about Amplix?** The technical support team walks me through each step of the process, and helps me trouble shoot. They also made a good recommendation for our conference room phone problem and resolved the issue nicely. **What do you dislike about Amplix?** Sometimes it can feel like a huge time-suck to have to do everything over the phone/email. Sometimes I wish I could just have a person show up. **Recommendations to others considering Amplix:** It is nice to have a go to team available to help when any phone issues arise. **What problems is Amplix solving and how is that benefiting you?** The conference room was too big for people on the phone to hear everyone in the room, they recommended new equipment to help solve that problem. They have also help connect new lines and create new phone numbers as our staff has grown that integrated seamlessly into our existing structure. ### 19. Inflow Communications Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2020 **Describe the project or task Amplix helped with:** They handle our phone systems and have helped us integrate the phone with our PA system **What do you like best about Amplix?** Support is quick and easy to access. They have been very responsive. **What do you dislike about Amplix?** Integrating the phone system with the PA is outside support agreement. This issue support has been very slow response time. **Recommendations to others considering Amplix:** This is a national company. They have 3rd party contractors when help is needed onsite. Regular Tech support is very prompt and very knowledgeable. Doing extra projects is a slow process. Do not expect a quick turn around. **What problems is Amplix solving and how is that benefiting you?** Integrating Phones and PA system ### 20. Excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2020 **Describe the project or task Amplix helped with:** Inflow has helped me with many problems and also system upgrades/hardware migrations and service has always been top notch! **What do you like best about Amplix?** Timely support and knowledgeable staff available **What do you dislike about Amplix?** Haven't had any sort of dislikes so far with support **What problems is Amplix solving and how is that benefiting you?** Ive been using ShoreTel for the past 10 years and Inflow has always been part of our team ### 21. Inflow know! Their products, their customers and all the technical aspects of both. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **Describe the project or task Amplix helped with:** Inflow are our phone systems technology partner. They handle every technical aspect of our more than 50 site integrated phone system. From initial design, thru implementation to support. **What do you like best about Amplix?** Inflow know us! They understand the who, what, when, where and why of our business model and keep our technology fully operational. **What do you dislike about Amplix?** No dislikes at all. Thus organization know it's stuff and executes to plan. **Recommendations to others considering Amplix:** You will not find a more in tuned partner in the telecommunications industry to satisfy the needs of your business **What problems is Amplix solving and how is that benefiting you?** Inflow executed the implementation of our WAN based ShoreTel in all sites to the design we agreed upon. With 10 significant call centers, we needed to ensure a diversified model would not be adversely impacted by any outages single locations. ### 22. Excellent Service/Support **Rating:** 4.5/5.0 stars **Reviewed by:** Allen D. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **Describe the project or task Amplix helped with:** Upgrade our system and also help with any questions/troubles. **What do you like best about Amplix?** The one software upgrade per year, helps keep us current. The service/support department is very helpful and get the issues solved on the 1st call. **What do you dislike about Amplix?** Going into the portal to submit a ticket takes a few steps, wish it could be done via email. **Recommendations to others considering Amplix:** Submit tickets via email is about the only thing. **What problems is Amplix solving and how is that benefiting you?** Doing the one software upgrade a year solves a lot of penetration test issues due to software bugs/patches. System also runs better. ### 23. Great support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** Inflow has helped migrate our voice servers from Windows Server 2008 to Server 2012 R2. They made the process easy and helped iron out any issues. **What do you like best about Amplix?** Their response time is very fast and their knowledge is vast. **What do you dislike about Amplix?** The price for their service is more costly than some other competitors. **What problems is Amplix solving and how is that benefiting you?** They have helped us achieve better uptime and stay in compliance with our server versions. They have also helped train us to better understand our system and be able to support it ourselves. ### 24. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2019 **Describe the project or task Amplix helped with:** Inflow came to our rescue. We had a system that we really didn't know how to fully use and it needed to be upgraded. Their technical staff helped us make better decisions about what was needed and assisted all along the process of setting up an IVR system and IVR call tree. **What do you like best about Amplix?** Responsive and looked out for our best interest. **What do you dislike about Amplix?** The staff was knowledgeable and helpful. There was only one time one of their technician's spoke to "techy" for our staff. But this was quickly remedied. **What problems is Amplix solving and how is that benefiting you?** Inflow partnered and continues to partner with us to solve problems that arise and uses their experience and knowledge to ensure we are using "best practice" solutions. ### 25. Transitioning from another Mitel provider **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer B. | Director of Member Experience and Remote Servicing , Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **Describe the project or task Amplix helped with:** We recently transitioned from another Mitel provider, during the transition we also knew that there were issues with the system configuration impacting the ability to dial 911. **What do you like best about Amplix?** The communication, follow up and ensuring that the project (issue) was fully resolved **What do you dislike about Amplix?** The time it took to resolve the issue, although when cleaning up the mistakes of another provider it could be expected **What problems is Amplix solving and how is that benefiting you?** We're continuing to work through issues with our initial Mitel set up (not configured by Inflow) ### 26. InFlow Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Erin K. | Information Technology Specialist, Plastics, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **Describe the project or task Amplix helped with:** InFlow has always responded to any request within an hour. **What do you like best about Amplix?** Working with Ezer Varela. He is prompt and knowledgeable. He updates me promptly and follows through with professionalism. **What do you dislike about Amplix?** I have not had any bad experiences with InFlow Communication. **Recommendations to others considering Amplix:** I would definitely recommend using InFlow Communications for phone system support. **What problems is Amplix solving and how is that benefiting you?** Most of our issues stem from Windows updates. Ezer has taught me to check that first. :) ### 27. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen M. | Technology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** Complete upgrade from analog to VOIP **What do you like best about Amplix?** Quick response time and knowledgeable staff **What do you dislike about Amplix?** Nothing. I was very pleased with the level of service. I have no complaints. **Recommendations to others considering Amplix:** Use them they know what they are doing. No more phone problems for me. **What problems is Amplix solving and how is that benefiting you?** They help solve all problems from how to change an extension to programming sip lines on a new server. ### 28. Inflow Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Allen D. | Director Of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** Upgrading our Mitel system. **What do you like best about Amplix?** The pre system checks and then the actual upgrade, to ensure the process goes smoothly. **What do you dislike about Amplix?** Nothing that I can think of, they are really good and knowledgable. **Recommendations to others considering Amplix:** Highly recommend them, the support is great but you also get one software upgrade. **What problems is Amplix solving and how is that benefiting you?** Behind on software updates and this takes care of that, risk management. ### 29. Quick answer to phone calls but some resolutions take a while **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** We hired Inflow to support our ShoreTel/Mitel PBX **What do you like best about Amplix?** They are fast to answer phone calls and we never have to wait long to speak to rep **What do you dislike about Amplix?** We had to wait a few months for a final resolution. We did not get the sense that our issue was very urgent to Inflow even though we had near daily issues. However, in Inflow's defense the issue was a software bug that Mitel eventually identified. **What problems is Amplix solving and how is that benefiting you?** They are assisting with upgrading and maintaining our system. The are friendly and good to work with. ### 30. Excellent Customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** I have you guys on speed dial. Always prompt and helpful. We recently completed a server upgrade and they were very patient with all the potential derails that we faced. **What do you like best about Amplix?** The excellent customer service is what I enjoy the most. **What do you dislike about Amplix?** Nothing. You guys are great and I would encourage you guys to keep doing what you do. **Recommendations to others considering Amplix:** If you are looking for promptness with telephony issues, you'll want Inflow Communications. **What problems is Amplix solving and how is that benefiting you?** Inflow provides us with instant technician service with out ShoreTel systems. ### 31. Simply the best **Rating:** 5.0/5.0 stars **Reviewed by:** Frank D. | Manager of Analytics and Member Engagement, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **Describe the project or task Amplix helped with:** We chose Inflow to replace our current support vendor for our Shoretel/Mitel phone system. **What do you like best about Amplix?** Transparency in communication. I never have to wonder what's going on. **What do you dislike about Amplix?** Nothing so far.. They have met every expectation. **Recommendations to others considering Amplix:** If you want quality service, Inflow is it! **What problems is Amplix solving and how is that benefiting you?** Fixing configuration issues. ### 32. Inflow is the best kind of Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** We had several errors with our system and the Inflow Support team didn't just get the solution and move on. Their agents took the time to explain why we might be getting errors and how we could resolve the issue should it happen again. **What do you like best about Amplix?** Inflow goes the extra mile. They are not happy with just solutions, they want you to be happy with their solutions. **What do you dislike about Amplix?** The only dislike we have is they aren't right here on site with us. **What problems is Amplix solving and how is that benefiting you?** n/a ### 33. Fast response and always available! **Rating:** 5.0/5.0 stars **Reviewed by:** Julian A. | Service, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** Implementing ShoreTel at our business was a smooth process. **What do you like best about Amplix?** The availability and fast response to problems. **What do you dislike about Amplix?** I don't have anything negative to say about Inflow and I've worked with them for a few years now. **What problems is Amplix solving and how is that benefiting you?** Setting up new users and troubleshooting problems. ### 34. Always knowledgeable dn helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** Phone tree troubleshooting, bright metrics implementation, standard support needs **What do you like best about Amplix?** Everyone i spoke to is friendly and knowledgable. Issues are resolved promptly **What do you dislike about Amplix?** Nothing at this time. Expereince has been great thus far. **Recommendations to others considering Amplix:** If you have a Shoretel system, Inflow support is the way to go. I recieved more resolutions to challenges and more responseses to questions in the first two weeks with inflow than I did in 2 yrs with shortel support. **What problems is Amplix solving and how is that benefiting you?** better report and visibility into call activity. ### 35. Inflow is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** Inflow has helped us for a couple years now. They have helped with everything from simple user support to migrating phone systems from on-prem to cloud. **What do you like best about Amplix?** Inflow's customer service and responsive-time is top notch. **What do you dislike about Amplix?** Dislike about Inflow? If I had to say something, I would say we had some disruption with billing when it came to switching phone systems. **What problems is Amplix solving and how is that benefiting you?** Inflow's support team is great, I've enjoyed working with our rep and everyone from their support team. ### 36. Great support members that are knowledgable and go the extra mile. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **Describe the project or task Amplix helped with:** Updating VOIP system from Shoretel to Mitel. Various updates in call routing and configurations. **What do you like best about Amplix?** Quick, intelligent, and professional support. **What do you dislike about Amplix?** Nothing, I feel that all of the support has been sufficient. **What problems is Amplix solving and how is that benefiting you?** We have had many problems with legacy setups when the company was smaller require changes and adaptations in the system. All of the requests so far have been implemented with the assistance of the support staff. ### 37. Customer Service Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** Customer Service **What do you like best about Amplix?** Inflow Customer support is fast, friendly, understandable and always finds a solution. There is never a wait time when I call in, the representatives are ALWAYS in a great mood and incredibly helpful. **What do you dislike about Amplix?** I'm happy with the Inflow Support team. **Recommendations to others considering Amplix:** Truly, best customer service I've encountered. **What problems is Amplix solving and how is that benefiting you?** Best customer service I have ever encountered, hands down. ### 38. InFlow Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** Redesign work group set ups; also sip phone setups; daily break/fix **What do you like best about Amplix?** personable, but fast; they don't lose efficiency for being friendly and don't lose friendliness for being efficient **What do you dislike about Amplix?** occasional intransigence (rare); occurred only once **Recommendations to others considering Amplix:** Be clear on contract terms- what's development/build/reconfigure vs. breakfix **What problems is Amplix solving and how is that benefiting you?** VOIP system standardization and troubleshooting. ### 39. Always very helpful and responsive! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **Describe the project or task Amplix helped with:** Inflow provides second level support on our premise Shoretel VOIP phone system **What do you like best about Amplix?** Very Knowledgeable and Helpful with all issues. **What do you dislike about Amplix?** Service contract can be a bit expensive, but this may just be the nature of the industry. **What problems is Amplix solving and how is that benefiting you?** Able to more easily fix phone system issues. ### 40. Always quick to resolve our issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2019 **Describe the project or task Amplix helped with:** Currently assisting on a ShoreTel upgrade for our Silverton Hospital **What do you like best about Amplix?** Fast, courteous and professional. We love working with Inflow **What do you dislike about Amplix?** nothing to complain about. Always a pleasure to work with. **What problems is Amplix solving and how is that benefiting you?** ShoreTel break/fix and upgrades ## Amplix Discussions - [What is InflowCX used for?](https://www.g2.com/discussions/what-is-inflowcx-used-for) - [View Amplix pricing details and edition comparison](https://www.g2.com/products/amplix/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+06%3A24%3A00+-0500&secure%5Bsession_id%5D=ccf5bf0b-f474-4f85-a3b6-55d00ee01701&secure%5Btoken%5D=9d0e4da90333a8131208b57e884f33bcd1f08dbf5e7515d8898f00d44ab9b33a&format=llm_user) ## Amplix Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Amplix Alternatives - [Martal Group](https://www.g2.com/products/martal-group/reviews) - 4.6/5.0 (135 reviews) - [LevelUp Leads](https://www.g2.com/products/levelup-leads/reviews) - 4.9/5.0 (52 reviews) - [Cognizant](https://www.g2.com/products/cognizant/reviews) - 4.1/5.0 (47 reviews)