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Ameyo by Exotel Cloud Contact Center

By Exotel

4.3/5(251)
4.3 out of 5 stars
5 star
62%
4 star
27%
3 star
7%
2 star
0%
1 star
1%

How would you rate your experience with Ameyo by Exotel Cloud...?

See all 251 Ameyo by Exotel Cloud... reviews

Ameyo by Exotel Cloud Contact Center Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Ameyo, streamlining customer interactions with a user-friendly interface and seamless integration. (5 mentions)
Users appreciate the comprehensive feature stack of Ameyo, enabling efficient management of customer interactions from anywhere. (4 mentions)
Users praise the efficiency of Ameyo, streamlining customer interactions and enhancing team productivity through advanced features. (3 mentions)
Users value the smooth integration with CRM tools, enhancing data synchronization and improving overall customer interaction efficiency. (3 mentions)
Users appreciate the seamless management of customer interactions across multiple channels, enhancing efficiency and satisfaction. (3 mentions)
Users find the limited customization of Ameyo frustrating, particularly for complex workflows and specific reporting needs. (4 mentions)
Users find the difficult setup of Ameyo challenging, especially for new users and small teams, affecting initial experiences. (3 mentions)
Users often face a learning curve with Ameyo, especially when navigating its complex features and configurations. (3 mentions)
Users experience slow loading times during heavy traffic, affecting efficiency when accessing reports and features. (3 mentions)
Users find the interface overwhelming due to the multitude of features, complicating navigation and setup for newcomers. (2 mentions)

5 Pros or Advantages of Ameyo by Exotel Cloud Contact Center

1. Ease of Use
Users value the ease of use of Ameyo, streamlining customer interactions with a user-friendly interface and seamless integration.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Customer Communication and Time-Saving Automation"

What do you like about Ameyo by Exotel Cloud Contact Center?

What I like most is how simple it is to manage all our customer conversations in one place. We handle calls, WhatsApp, and chat without jumping betwee

Derrick I.
DI

Derrick I.

Small-Business (50 or fewer emp.)

4.5/5

"User-friendly cloud contact center solution with seamless integration and reliable performance"

What do you like about Ameyo by Exotel Cloud Contact Center?

Ameyo has an easy-to-use interface, simple implementation process, smooth integration with CRM tools, and a wide range of features for call management

2. Features
Users appreciate the comprehensive feature stack of Ameyo, enabling efficient management of customer interactions from anywhere.
See 4 mentions

See Related User Reviews

Verified User
I

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"All-in-One Solution for Customer Experience"

What do you like about Ameyo by Exotel Cloud Contact Center?

Its feature stack and one stop shop for all customer experience needs.

Derrick I.
DI

Derrick I.

Small-Business (50 or fewer emp.)

4.5/5

"User-friendly cloud contact center solution with seamless integration and reliable performance"

What do you like about Ameyo by Exotel Cloud Contact Center?

Ameyo has an easy-to-use interface, simple implementation process, smooth integration with CRM tools, and a wide range of features for call management

3. Efficiency
Users praise the efficiency of Ameyo, streamlining customer interactions and enhancing team productivity through advanced features.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Customer Communication and Time-Saving Automation"

What do you like about Ameyo by Exotel Cloud Contact Center?

What I like most is how simple it is to manage all our customer conversations in one place. We handle calls, WhatsApp, and chat without jumping betwee

Karan P.
KP

Karan P.

Mid-Market (51-1000 emp.)

5.0/5

"It's amazing"

What do you like about Ameyo by Exotel Cloud Contact Center?

What I like best about Ameyo by Exotel is its reliability and flexibility for managing customer interactions. The cloud-based contact center allows us

4. Integrations
Users value the smooth integration with CRM tools, enhancing data synchronization and improving overall customer interaction efficiency.
See 3 mentions

See Related User Reviews

Derrick I.
DI

Derrick I.

Small-Business (50 or fewer emp.)

4.5/5

"User-friendly cloud contact center solution with seamless integration and reliable performance"

What do you like about Ameyo by Exotel Cloud Contact Center?

Ameyo has an easy-to-use interface, simple implementation process, smooth integration with CRM tools, and a wide range of features for call management

Karan P.
KP

Karan P.

Mid-Market (51-1000 emp.)

5.0/5

"It's amazing"

What do you like about Ameyo by Exotel Cloud Contact Center?

What I like best about Ameyo by Exotel is its reliability and flexibility for managing customer interactions. The cloud-based contact center allows us

5. Interactions Management
Users appreciate the seamless management of customer interactions across multiple channels, enhancing efficiency and satisfaction.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Customer Communication and Time-Saving Automation"

What do you like about Ameyo by Exotel Cloud Contact Center?

What I like most is how simple it is to manage all our customer conversations in one place. We handle calls, WhatsApp, and chat without jumping betwee

Karan P.
KP

Karan P.

Mid-Market (51-1000 emp.)

5.0/5

"It's amazing"

What do you like about Ameyo by Exotel Cloud Contact Center?

What I like best about Ameyo by Exotel is its reliability and flexibility for managing customer interactions. The cloud-based contact center allows us

5 Cons or Disadvantages of Ameyo by Exotel Cloud Contact Center

1. Limited Customization
Users find the limited customization of Ameyo frustrating, particularly for complex workflows and specific reporting needs.
See 4 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Customer Communication and Time-Saving Automation"

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Overall it’s a great platform, but sometimes the dashboard can feel a bit slow when there’s heavy traffic or too many users logged in. A few features,

Derrick I.
DI

Derrick I.

Small-Business (50 or fewer emp.)

4.5/5

"User-friendly cloud contact center solution with seamless integration and reliable performance"

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Some advanced features require extra setup time, reports sometimes load slowly, and customization options for complex workflows are limited.

2. Difficult Setup
Users find the difficult setup of Ameyo challenging, especially for new users and small teams, affecting initial experiences.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Customer Communication and Time-Saving Automation"

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Overall it’s a great platform, but sometimes the dashboard can feel a bit slow when there’s heavy traffic or too many users logged in. A few features,

UD

Utkarsh D.

Mid-Market (51-1000 emp.)

5.0/5

"True Omnichannel Engagement with Scalable, Cloud-Native Infrastructure"

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Because Ameyo offers a large suite of features and configuration possibilities, new users or small teams may find the interface and setup somewhat ove

3. Learning Curve
Users often face a learning curve with Ameyo, especially when navigating its complex features and configurations.
See 3 mentions

See Related User Reviews

UD

Utkarsh D.

Mid-Market (51-1000 emp.)

5.0/5

"True Omnichannel Engagement with Scalable, Cloud-Native Infrastructure"

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Because Ameyo offers a large suite of features and configuration possibilities, new users or small teams may find the interface and setup somewhat ove

Karan P.
KP

Karan P.

Mid-Market (51-1000 emp.)

5.0/5

"It's amazing"

What do you dislike about Ameyo by Exotel Cloud Contact Center?

While Ameyo by Exotel offers robust features, there’s room for improvement in terms of call quality during peak loads and faster response from support

4. Slow Loading
Users experience slow loading times during heavy traffic, affecting efficiency when accessing reports and features.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Effortless Customer Communication and Time-Saving Automation"

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Overall it’s a great platform, but sometimes the dashboard can feel a bit slow when there’s heavy traffic or too many users logged in. A few features,

Derrick I.
DI

Derrick I.

Small-Business (50 or fewer emp.)

4.5/5

"User-friendly cloud contact center solution with seamless integration and reliable performance"

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Some advanced features require extra setup time, reports sometimes load slowly, and customization options for complex workflows are limited.

5. Complex Features
Users find the interface overwhelming due to the multitude of features, complicating navigation and setup for newcomers.
See 2 mentions

See Related User Reviews

UD

Utkarsh D.

Mid-Market (51-1000 emp.)

5.0/5

"True Omnichannel Engagement with Scalable, Cloud-Native Infrastructure"

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Because Ameyo offers a large suite of features and configuration possibilities, new users or small teams may find the interface and setup somewhat ove

Kuldeep Kumar Paliya .
K

Kuldeep Kumar Paliya .

Mid-Market (51-1000 emp.)

5.0/5

"Convin"

What do you dislike about Ameyo by Exotel Cloud Contact Center?

The interface can be overwhelming for new users with a lot of features and options, making navigation difficult.

Ameyo by Exotel Cloud Contact Center Reviews (3)

Reviews

Ameyo by Exotel Cloud Contact Center Reviews (3)

4.3
251 reviews
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Verified User in Automotive
UA
Verified User in Automotive
Mid-Market (51-1000 emp.)
More Options
"Effortless Customer Communication and Time-Saving Automation"
4/5
What do you like best about Ameyo by Exotel Cloud Contact Center?

What I like most is how simple it is to manage all our customer conversations in one place. We handle calls, WhatsApp, and chat without jumping between tools. The system is stable, and the call clarity has been solid. I also like how the routing and automation save our team time and reduce missed calls. The reports help us see where we can improve and keep track of agent performance. It’s been a smooth experience overall. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Overall it’s a great platform, but sometimes the dashboard can feel a bit slow when there’s heavy traffic or too many users logged in. A few features, like report customization or CRM integrations, could be a little more flexible. The initial setup also took some time to get used to, but once everything was configured, it’s been running smoothly. Review collected by and hosted on G2.com.

Derrick I.
DI
Derrick I.
Marketing Manager
Gambling & Casinos
Small-Business (50 or fewer emp.)
More Options
"User-friendly cloud contact center solution with seamless integration and reliable performance"
4.5/5
What do you like best about Ameyo by Exotel Cloud Contact Center?

Ameyo has an easy-to-use interface, simple implementation process, smooth integration with CRM tools, and a wide range of features for call management and reporting. The platform is reliable, supports frequent use without issues, and their customer support is responsive when needed. Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Some advanced features require extra setup time, reports sometimes load slowly, and customization options for complex workflows are limited. Review collected by and hosted on G2.com.

UD
Utkarsh D.
Sr. SDR
Mid-Market (51-1000 emp.)
More Options
"True Omnichannel Engagement with Scalable, Cloud-Native Infrastructure"
5/5
What do you like best about Ameyo by Exotel Cloud Contact Center?

True Omnichannel Engagement

Scalability and Cloud native infrastructure Review collected by and hosted on G2.com.

What do you dislike about Ameyo by Exotel Cloud Contact Center?

Because Ameyo offers a large suite of features and configuration possibilities, new users or small teams may find the interface and setup somewhat overwhelming Review collected by and hosted on G2.com.

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Ameyo by Exotel Cloud...
4.3/5(251)