Consulting Services for Amazon Connect

NSI assists both SMB and enterprise organisations by supplying experienced technology consultants, infrastructure experts, application developers and project delivery personnel.

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NTT DATA is a leading IT services provider and global innovation partner.

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Creating a connected world

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Nubity, Inc., established in 2013 and acquired by Evertec in 2024, specializes in cloud and consulting services aimed at enhancing the performance and efficiency of companies' critical operations. As an AWS Advanced Tier Services Partner, Nubity offers a comprehensive suite of solutions designed to modernize and optimize business infrastructures. Key Features and Functionality: - Cloud Contact Center: Implementation of cloud-based contact centers to improve customer service efficiency. - Business Intelligence & AI: Leveraging data analytics and artificial intelligence to drive informed decision-making. - Managed Services: Outsourcing daily management and technical support of cloud infrastructure to ensure security and compliance. - DevOps Practices: Adopting methodologies that enhance development efficiency and reliability. - Well-Architected Practices: Ensuring cloud architectures are secure, high-performing, resilient, and efficient. - Cost Evaluation: Assessing and optimizing cloud expenditures to maximize value. - Cloud Security: Implementing measures to protect business assets from disruptions. - Business Continuity: Developing strategies to maintain operations during unforeseen events. - Cloud Migration: Assisting in the seamless transition of on-premise infrastructure to the cloud. - Cloud-Native Applications: Developing applications optimized for cloud environments. Primary Value and Solutions: Nubity empowers organizations by transforming their technology management and operations, providing agile and secure solutions that allow businesses to focus on growth while optimizing their operations. By offering managed services, Nubity enables companies to delegate operational tasks, freeing internal teams to concentrate on innovation and the development of differentiated products and services. This approach ensures that businesses can operate with greater efficiency and productivity, leveraging advanced cloud solutions to stay competitive in the digital era.

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OMNINGAGE Connect is a cloud-based customer engagement platform designed to seamlessly integrate with Amazon Connect, offering a modern, intuitive, and data-driven user desktop. Deployable within minutes, it supports multiple communication channels, including voice, chat, SMS, and social media interactions. Leveraging Amazon's serverless and cloud-native technologies, OMNINGAGE Connect eliminates the need for hardware resources, dynamically scaling to meet business demands, making it ideal for handling seasonal peaks and unpredictable call volumes. By combining Amazon Connect with OMNINGAGE, organizations can achieve significant cost savings compared to traditional contact center solutions. Key Features and Functionality: - Unified Agent Desktop: Provides a user-friendly interface that consolidates all communication channels into a single dashboard, enhancing agent productivity and reducing fatigue. - Omnichannel Support: Manages customer interactions across voice, chat, SMS, and social media platforms, ensuring a consistent and efficient customer experience. - Advanced Analytics: Offers data-powered dashboards and visualizations, providing instant insights into agent performance, interaction quality, and customer sentiment. - Rapid Deployment: The platform can be deployed within hours, allowing businesses to quickly adapt to changing needs without extensive setup times. - Flexible Pricing: Features auto-scaling pricing models, ensuring organizations only pay for what they use, which is particularly beneficial during peak times. - CRM Integration: Easily integrates with existing CRM systems, such as Microsoft Dynamics, Zoho, and Zendesk, facilitating a seamless workflow. - Security and Compliance: Incorporates PCI compliance features, including voice and screen activity recording with muting and masking capabilities, ensuring data protection and regulatory adherence. Primary Value and Problem Solved: OMNINGAGE Connect addresses the challenges of traditional contact center solutions by providing a scalable, cost-effective, and user-friendly platform that enhances both agent and customer experiences. Its cloud-native architecture eliminates the need for hardware resources, reducing maintenance costs and allowing for dynamic scaling to meet fluctuating business demands. The unified agent desktop streamlines workflows, reducing call-handling times and increasing first-call resolution rates. Advanced analytics and reporting tools empower organizations to monitor performance and make data-driven decisions. By integrating seamlessly with Amazon Connect and existing CRM systems, OMNINGAGE Connect enables businesses to deliver exceptional customer service while achieving significant cost savings.

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OpenService is a company specialized in managed services based on ITIL.

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PCI Energy Solutions is a provider of enterprise software solutions tailored for the energy industry. With over 30 years of experience, PCI offers a comprehensive suite of cloud-based applications designed to optimize energy production, trading, transportation, and consumption. By leveraging Amazon Web Services (AWS), PCI delivers scalable, secure, and reliable solutions that empower energy companies to enhance operational efficiency and drive digital transformation. Key Features and Functionality: - Energy Trading and Risk Management (ETRM): Facilitates efficient trading operations and risk assessment. - ISO/RTO Wholesale Market Bid-to-Bill Software: Streamlines market participation from bidding to billing. - Portfolio Optimization: Enhances decision-making for asset management. - Settlements & Billing: Automates financial transactions and settlements. - Transmission Scheduling: Manages and optimizes energy transmission schedules. - Meter Data Management: Ensures accurate collection and analysis of meter data. - Outage Management: Coordinates and tracks maintenance activities to minimize downtime. Primary Value and Solutions Provided: PCI's solutions address the complex challenges faced by energy companies by offering: - Scalability: Utilizing AWS's infrastructure, PCI's applications can seamlessly scale to meet growing demands without compromising performance. - Resilience: Architected for high availability, PCI's solutions ensure reliability and uptime, even during outages. - Accelerated Deployment: Leveraging AWS services, PCI enables rapid deployment and painless updates, keeping clients on the latest versions without service disruption. - Unified Platform: By integrating multiple departments onto a single platform, PCI fosters collaboration and efficiency within organizations. By combining deep industry expertise with advanced cloud technology, PCI Energy Solutions empowers energy companies to navigate the complexities of the energy transition, optimize operations, and achieve significant cost savings.

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Presidio Networked Solutions is the leading provider of IT Infrastructure Lifecycle solutions. Our comprehensive portfolio comprises Unified Communications, wireless, security, storage, and network infrastructure solutions.

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REDspace is a full-service digital studio specializing in web, mobile, gaming, and video solutions.

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Reply is a global systems integrator and consulting firm specializing in the design and implementation of solutions based on new communication channels and digital media. As an AWS Premier Consulting Partner, Reply offers a comprehensive suite of services, including digital transformation consultancy, system integration, and managed services, to help businesses leverage Amazon Web Services for enhanced innovation and operational efficiency. Key Features and Functionality: - AWS Competencies: Reply holds multiple AWS Competencies, such as Generative AI, Automotive, Energy, Industrial Software, Retail, Migration, Financial Services, DevOps, Security, IoT, Machine Learning, Data & Analytics, SaaS, Oracle, and Cloud Operations. - Industry Solutions: Reply develops tailored solutions for various industries, including Financial Services, Manufacturing, Automotive, Retail, Energy, and Telecommunications, addressing specific business challenges and driving digital transformation. - Cloud Services: Through its specialized companies like Storm Reply, Reply offers cloud-based solutions and services, including Infrastructure as a Service , Software as a Service , and Platform as a Service , supporting clients in implementing scalable and secure cloud systems. Primary Value and User Solutions: Reply empowers organizations to accelerate their digital transformation by providing expert guidance and innovative solutions on AWS. By leveraging Reply's deep industry knowledge and technical expertise, businesses can optimize operations, enhance customer experiences, and drive growth through advanced cloud technologies. Reply's commitment to excellence is recognized by multiple AWS Partner Awards, including System Integration Partner of the Year EMEA and Industry Partner of the Year Energy and Utilities Global.

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