The layout on the platform that we use to create our website is clean. The back end Admin Alkami worked frequently enough to where we almost never personally had problems with it.
What do you dislike?
The system is constantly shutting down, locking members out of their accounts, authentication properties are broken as well. We used Alkami’s premade banking platform in order to start rolling out a new user friendly experience to our members in 2015. It was anything but that, the site was down or could not connect to the server at least twice a week. The 2 step verification that was supposed to make logging in safer actually did not allow most people to log in so we would need to reset their password in order to log them in. It never remembered home devices that members would ask the website to save causing a terrible authentication error that could only be bypassed by asking members to reset their password. There’s certain AEC codes that cause memebers to have to disconnect from their WiFi and connect to their cellular data just to get into their accounts which is hugely inconvenient. Also some members banking accounts would just disappear from their online platform without any notice and we had to try to figure out how to get them back on there.
What business problems are you solving with the product? What benefits have you realized?
They provide a base webpage for financial businesses to try to make their members online banking experience better. Personally we have experienced nothing but problems.
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