--- title: Agentforce Field Service (formerly Salesforce Field Service) Reviews meta\_title: 'Agentforce Field Service (formerly Salesforce Field Service) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1048 reviews by the users' company size, role or industry to find out how Agentforce Field Service (formerly Salesforce Field Service) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1048 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Agentforce Field Service (formerly Salesforce Field Service) Reviews & Product Details Visit Website Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. * * * Product Website Agentforce Field Service (formerly Salesforce Field Service) Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Field Service (formerly Salesforce Field Service) Community](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by John Capalbo Show More ## Pricing Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) ## Agentforce Field Service (formerly Salesforce Field Service) Integrations (5) What do users say about integrations? Verified by Agentforce Field Service (formerly Salesforce Field Service) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon S3 Glacier ](https://www.g2.com/products/amazon-s3-glacier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Expense ](https://www.g2.com/products/zoho-expense/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") IC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/16/2026 "Intelligent Scheduling and Automated Dispatching That Boosts Productivity" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? One thing I really like is the intelligent scheduling and automated dispatching. It automatically assigns the right technician based on skills, location, and availability, which has genuinely reduced time and improved productivity. I also like that it provides a unified platform (CRM + AI) with seamless integration with Salesforce CRM, so all the data stays connected in one place. On top of that, it offers solid customer experience and support. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The initial setup is more complex because it includes many components, such as scheduling, dispatching, and inventory. It also requires continuous monitoring. It takes time to learn everything, and the cost can be high due to licensing and additional features. In some cases, the support and documentation can be difficult to navigate, especially for more complex setups. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Before using Agentforce Field Service, we struggled with limited real-time visibility into our field operations. It was hard to track technician status, job progress, and service updates, and that often led to delays and miscommunication. Since adopting Agentforce, we now have real-time tracking and a clear view of ongoing activities, which helps us coordinate better and make decisions faster. As a result, service delivery has improved, delays have decreased, and our overall operations feel more efficient and transparent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![pubg l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "pubg l.") PL pubg l. Small-Business (50 or fewer emp.) 5/10/2026 "Intelligent Scheduling and Real-Time Tracking That Boost Field Team Efficiency" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Its intelligent scheduling, real-time tracking, and seamless mobile support help field teams work more efficiently while improving the overall customer service experience. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Setup and customization can feel complex, especially for new users, and the platform may seem expensive for smaller teams. The mobile app can also lag at times, particularly in areas with limited network coverage. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Field Service helps solve common challenges such as manual scheduling, inefficient dispatching, and a lack of real-time visibility for field teams. With automation and real-time updates, it can improve technician productivity, reduce delays, and support faster, more reliable customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ayushi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayushi S.") AS Ayushi S. Mid-Market (51-1000 emp.) 5/7/2026 "Agentforce Field Service: Fast Scheduling, All-in-One Details, and Smart AI Guidance" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I like agentforce field services because it helps workers schedule jobs quickly and keep all details in one app. It also uses smart AI Tools to guide technicians and improve customer service. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I dislike that agentforce field service can be difficult to learn for new users. Sometimes the system feels complicated because there are many features and settings to manage. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce field service solves problems like slow scheduling, poor communication, and manual field work management by using AI and automation. This benefits me by saving time, improving work efficiency, and help customers get better services and faster results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Saiyam P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saiyam P.") SP Saiyam P. Associate software developer Small-Business (50 or fewer emp.) 5/7/2026 "Boosts Field Productivity with Smart Scheduling and Seamless Salesforce Integration" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? What I like most about Agentforce Field Service is the way it brings together intelligent scheduling, real-time technician tracking, and AI-driven automation to boost both customer satisfaction and the productivity of the field team. I also appreciate its seamless integration with the Salesforce ecosystem, which makes it straightforward to manage work orders, assets, and customer interactions all in one place. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? One drawback of Agentforce Field Service is that the platform can be complex to configure and customize, particularly for organizations with advanced workflows or limited Salesforce expertise. On top of that, licensing and implementation costs can be high, which may make it less accessible for smaller businesses. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Field Service helps us solve major challenges such as inefficient scheduling, excessive manual paperwork, and delays in customer service by using AI-driven automation and intelligent dispatching. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![manutosh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "manutosh B.") MB manutosh B. Trainee software engineer Small-Business (50 or fewer emp.) 4/30/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Smart Scheduling and Real-Time Tracking Make Field Work Faster" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I like Salesforce Field Service’s smart scheduling, real-time technician tracking, and mobile app, which together make field operations faster and more efficient. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I don’t like that Salesforce Field Service can be complicated to set up and use. It also feels expensive, and customization often requires technical expertise, which makes it harder to tailor to our needs. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce Field Service helps address common challenges such as inefficient scheduling, poor coordination, and limited visibility across field operations. For me, it streamlines job assignments, improves tracking, and makes it easier to deliver faster, more reliable service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/17/2026 "Agentforce Field Streamlines Scheduling, Task Tracking, and Field Service Coordination" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Agentforce Field Service helps me manage field operations and service requests in a more organized, structured way. Its scheduling and task-tracking features make it easier to coordinate service activities, assign work, and keep an eye on progress as jobs move forward. It also strengthens communication between teams, which helps reduce delays and makes it smoother to resolve customer issues more efficiently. All the pricing may be higher than some alternative the automation and productivity improvement provide good value and help deliver a positive return on investment over time. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The platform can feel complex during the initial setup, especially for new users who aren’t familiar with field service management tools. Some customization and configuration options take time to understand, and the initial interface could be more user-friendly for smaller teams. While the platform offers many features the interface can occasionally feel overfly while trying to locate the specific setting which can decrease the performance of the team. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? The platform has improved how we manage field service requests by bringing scheduling, task assignment, and service tracking into a single place. It helps cut down delays in communication between teams and makes it easier to keep an eye on ongoing service activities. As a result, coordination has improved and our overall response efficiency for service-related tasks is better. Review collected by and hosted on G2.com. Show More 6/5/2026 Validated ReviewerIncentivizedSource: Seller invite ![Bhawana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhawana S.") BS Bhawana S. Software Engineer Mid-Market (51-1000 emp.) 4/16/2026 "Intelligent Scheduling and Seamless Salesforce Integration with Agentforce Field Service" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? What I like most about Agentforce Field Service is its intelligent scheduling and seamless integration with Salesforce, which connects cases, work orders, and field technicians in one workflow. The powerful mobile experience enables technicians to work efficiently in the field, improving productivity and overall customer service. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? One limitation of Agentforce Field Service is that its setup and scheduling configuration can be complex and require significant initial implementation effort. Additionally, customization and optimization often need experienced resources, which can increase setup time and learning curve for new teams. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Field Service solves challenges around manual scheduling, lack of technician visibility, and disconnected service processes. It automates work assignment, provides real-time tracking of field technicians, and connects cases, work orders, and customer data in one system, which improves operational efficiency, reduces service delays, and enhances overall customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jiya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jiya K.") JK Jiya K. Associate Software Engineer Information Technology and Services Small-Business (50 or fewer emp.) 4/15/2026 "Improving Productivity with Agentforce" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I have used Agentforce Field service and i have noticed like system can easily handle automatic scheduling, agentforce can also easily make post work summaries. I have seen real time updates on chart and it very feasable to use Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? The initial setup and configuration was bit complex and pricing per conversation is also a bit high and there is some inefficiancy in routing to live agents Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Earlier i felt the technician communication was poor and assigning technician and handling cancellations was also a bittime consuming, Now everything is refined and auto managed which saves a lot of time. Earlier post work summaries used to take a lot of time but now its auto generated and now mistakes reduction is more. i have noticed there are now few urgent issues otherwise the workflow is smooth now Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Cierra S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cierra S.") CS Cierra S. Service Representative Small-Business (50 or fewer emp.) 5/5/2026 "AI-Powered Scheduling and Dispatching That Boosts Response Speed" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? The biggest advantage for me is its smart scheduling and dispatching. It uses AI to automatically assign the right technician to the right job based on location, skills, and availability, which helps cut down on wasted time and improves response speed. That alone can make a huge difference in customer satisfaction. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? One of the biggest downsides of Agentforce Field Service is how complex it can be to set up and learn, especially if you’re new to the Salesforce ecosystem. Many users report a steep learning curve, and initial configuration often requires experienced admins or developers to get everything working properly. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Field Service mainly addresses inefficient, manual, and disconnected field operations, which directly improves how quickly and smoothly work gets done. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AS Aditya S. Mid-Market (51-1000 emp.) 5/11/2026 "Agentforce Service Boosts Support Efficiency with Easy Automation and Case Tracking" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Agentforce Service is easy to use and packed with useful customer support features. It helps streamline daily operations through automation, efficient case tracking, and strong integration capabilities. While implementation can be slightly complex for advanced setups, the platform delivers reliable performance and improves overall team productivity. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Agentforce Service offers strong capabilities overall, but the onboarding and configuration process can take a while for new users to get comfortable. Some premium features also require additional setup effort, and the costs can add up quickly, especially for smaller teams. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Agentforce Service helps us manage customer requests faster through automation, case tracking, and centralized support tools. It improves response times, increases team productivity, and enhances the overall customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Agentforce Field Service (formerly Salesforce Field Service)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agentforce Field Service (formerly Salesforce Field Service) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discussions/new) GU Guest User • Last activity almost 2 years ago What is Salesforce Field Service used for? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) [ View all Discussions ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) ## Pricing Options Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month ### Technician $165.00 1 User Per Month ### Contractor $50.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) Agentforce Field Service (formerly Salesforce Field Service) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Product Avatar Image") Microsoft Dynamics 365 Field Service 3.9/5(156) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b6726c1445aa02dec4b5c5c3e81e7540/ptc-servicemax.png "Product Avatar Image") ServiceMax 4.2/5(144) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ptc-servicemax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicetitan) ##### ##### Agentforce Field Service (formerly Salesforce Field Service) Features Before the Job Calendar Dispatch Roles On the Job Employee Communication Client Notifications Field Sales After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/features) ## 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