Link copied to clipboard # PTC Field Service Management (FSM) vs Salesforce Field Service and Operations Comparison - What are their main differences? Share [ Export ](/compare/ptc-field-service-management-fsm/agentforce-field-service-formerly-salesforce-field-service/export.csv) ServiceMaxSalesforce Field Service...[+ Add Product](#) Pricing **PTC Field Service Management (FSM)** **Contact Us** 1 User · ServiceMax FSM Enterprise Edition **Salesforce Field Service and Operations** **$165.00** 1 User Per Month · Dispatcher **Pricing Insights** from reviews Time to Implement **PTC Field Service Management (FSM)** 6 months Based on 8 responses **Salesforce Field Service and Operations** 6 months Based on 81 responses Return on Investment **PTC Field Service Management (FSM)** 16 months Based on 5 responses **Salesforce Field Service and Operations** 14 months2 months sooner Based on 79 responses Perceived Cost **PTC Field Service Management (FSM)** $$$$$ **Salesforce Field Service and Operations** $$$$$ Average Discount **PTC Field Service Management (FSM)** 13% **Salesforce Field Service and Operations** 13% ![PTC Field Service Management (FSM)](https://images.g2crowd.com/uploads/product/hd_favicon/f2de0371c12281b7f2f7a33cca791dac/ptc-field-service-management-fsm.svg "PTC Field Service Management (FSM)") ![Salesforce Field Service and Operations](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Salesforce Field Service and Operations") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **PTC Field Service Management (FSM)** [ Ease of Use (10) ](https://www.g2.com/products/ptc-field-service-management-fsm/reviews?filters%5Bsentiment_snippet%5D=1360723&qs=pros-and-cons#reviews)[ Easy Communication (10) ](https://www.g2.com/products/ptc-field-service-management-fsm/reviews?filters%5Bsentiment_snippet%5D=2221322&qs=pros-and-cons#reviews)[ Connectivity Issues (5) ](https://www.g2.com/products/ptc-field-service-management-fsm/reviews?filters%5Bsentiment_snippet%5D=1360035&qs=pros-and-cons#reviews)[ Expensive (5) ](https://www.g2.com/products/ptc-field-service-management-fsm/reviews?filters%5Bsentiment_snippet%5D=1360555&qs=pros-and-cons#reviews) **Salesforce Field Service and Operations** [ Ease of Use (63) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886146&qs=pros-and-cons#reviews)[ Scheduling Management (58) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886116&qs=pros-and-cons#reviews)[ Improvement Needed (74) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886786&qs=pros-and-cons#reviews)[ Learning Curve (61) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews?filters%5Bsentiment_snippet%5D=1886215&qs=pros-and-cons#reviews) Integrations **PTC Field Service Management (FSM)** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image") Salesforce Platform ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image") Salesforce Service Cloud ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ View all ](https://www.g2.com/products/ptc-field-service-management-fsm/integrations) **Salesforce Field Service and Operations** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cacdec8b8edeace9b3c89e0c2cded695/amazon-s3-glacier.jpg "Product Avatar Image") Amazon S3 Glacier ](https://www.g2.com/products/amazon-s3-glacier/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_91541061d7a6ccf564a2dde149187831/mulesoft-anypoint-platform.png "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_252cd1d6c5a3504644665074d104abd4/salesforce-crm-dashboards.png "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ View all ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/integrations) Screenshots **PTC Field Service Management (FSM)** ![PTC Field Service Management (FSM) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/109370/Mockup-iPhone-Repair-Work-Order-SMX.png) **Salesforce Field Service and Operations** ![Salesforce Field Service and Operations screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/142283/fsl-overview-family-group-_1_.png) **Ratings** from reviews Meets Requirements **PTC Field Service Management (FSM)** 8.5 8.5126 **Salesforce Field Service and Operations** 8.6 8.6375 Ease of Use **PTC Field Service Management (FSM)** 8.4 8.4126 **Salesforce Field Service and Operations** 8.3 8.3941 Ease of Setup **PTC Field Service Management (FSM)** 8.1 8.171 **Salesforce Field Service and Operations** 7.7 7.7804 Ease of Admin **PTC Field Service Management (FSM)** 8.1 8.155 **Salesforce Field Service and Operations** 8.3 8.3189 Quality of Support **PTC Field Service Management (FSM)** 8.1 8.1121 **Salesforce Field Service and Operations** 8.6 8.6365 Has the product been a good partner in doing business? **PTC Field Service Management (FSM)** 8.4 8.454 **Salesforce Field Service and Operations** 8.7 8.7181 Product Direction (% positive) **PTC Field Service Management (FSM)** 8.5 8.5120 **Salesforce Field Service and Operations** 8.9 8.9365 **Features** ratings from reviews Field Service Management 8.0 73 8.8 546 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 24.4% Mid-Market(51-1000 emp.) 40.7% Enterprise(\> 1000 emp.) 34.8% Small-Business(50 or fewer emp.) 24.4% Mid-Market(51-1000 emp.) 40.7% Enterprise(\> 1000 emp.) 34.8% Small-Business(50 or fewer emp.) 22.2% Mid-Market(51-1000 emp.) 42.0% Enterprise(\> 1000 emp.) 35.8% Small-Business(50 or fewer emp.) 22.2% Mid-Market(51-1000 emp.) 42.0% Enterprise(\> 1000 emp.) 35.8% **Reviewers' Industry** [![PTC Field Service Management (FSM)](https://images.g2crowd.com/uploads/product/hd_favicon/f2de0371c12281b7f2f7a33cca791dac/ptc-field-service-management-fsm.svg "PTC Field Service Management (FSM)")](https://www.g2.com/products/ptc-field-service-management-fsm/reviews) PTC Field Service Management (FSM) Information Technology and Services 20.1% Medical Devices 8.6% Oil & Energy 6.5% Telecommunications 5.8% Computer Software 5.8% Other 53.2% [![Salesforce Field Service and Operations](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Salesforce Field Service and Operations")](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) Salesforce Field Service and Operations Information Technology and Services 9.7% Manufacturing 8.2% Consulting 5.0% Computer Software 4.6% Hospital & Health Care 4.5% Other 68.0% FAQs ## ServiceMax vs Salesforce Field Service... FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Agentforce Field Service... vs ServiceMax? Agentforce Field Service... stands out for its higher Quality of Support score and more frequent reviewer-cited strengths in ease of use, while ServiceMax is noted for its behavior monitoring and location features. | [Agentforce Field Service...](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) | [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) | | --- | --- | | 4.4/5 (1049 reviews) | 4.2/5 (144 reviews) | | Mid-Market | Mid-Market | | 7.8 | 8.1 | | 8.5 | 8.1 | | Ease of Use (63 all-time mentions) | Scheduling Management (7 all-time mentions) | ### How do the pricing models of Agentforce Field Service... and ServiceMax compare? Agentforce Field Service... is rated higher for value, with reviewers expressing more satisfaction with its pricing relative to ServiceMax. - **Agentforce Field Service...:** In recent reviews, many buyers note that while the platform can be expensive, the automation and productivity improvements justify the investment for larger teams. - **ServiceMax:** Reviewers frequently cite high costs and a complex interface as trade-offs, with several mentioning that the platform is not cheap and may be more expensive compared to alternatives. - **Switching reasons:** Reviewers switching to Agentforce Field Service... often cite the need for more advanced automation and AI-driven scheduling as key motivators. ### What are the best alternatives to Agentforce Field Service... and ServiceMax? The top three alternatives to Agentforce Field Service... and ServiceMax are Jobber, Skedulo, and Microsoft Dynamics 365 Field Service. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Agentforce Field Service...](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) | 4.4/5 (1049) | Mid-Market | Pricing can be high for smaller teams | Ease of Use (63 all-time mentions) | | [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) | 4.2/5 (144) | Mid-Market | Not cheap, high cost cited in reviews | Scheduling Management (7 all-time mentions) | | [Jobber](https://www.g2.com/products/jobber/reviews) | 4.6/5 (526) | Small-Business | — | User-friendly interface | | [Skedulo](https://www.g2.com/products/skedulo/reviews) | 4.1/5 (422) | Mid-Market | — | Mobile workforce management | | [Microsoft Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) | 3.9/5 (156) | Mid-Market | — | Integration with Microsoft ecosystem | ### Which Field Service Management features should I prioritize when comparing Agentforce Field Service... and ServiceMax? Buyers comparing Agentforce Field Service... and ServiceMax should prioritize Dispatch, Scheduling Management, Ease of Use, Integration Capabilities, and Mobile App Experience. - **Dispatch:** Agentforce Field Service... is frequently cited for its intelligent dispatching and AI-driven automation, while ServiceMax is noted for its powerful work order scheduling and dispatch platform (7 all-time mentions for Scheduling Management). - **Scheduling Management:** ServiceMax has 7 all-time mentions for Scheduling Management, and Agentforce Field Service... is repeatedly praised for automated scheduling and route optimization. - **Ease of Use:** Agentforce Field Service... has 63 all-time mentions for Ease of Use, while ServiceMax has 10 all-time mentions. - **Integration Capabilities:** ServiceMax is cited for easy integration (5 all-time mentions), and Agentforce Field Service... is praised for integration with Salesforce CRM in recent reviews. - **Mobile App Experience:** Both products are mentioned for mobile app functionality, with reviewers noting strengths and occasional sync or usability issues. ### What are the pros and cons of Agentforce Field Service... vs ServiceMax? Agentforce Field Service...'s headline strength is its ease of use and AI-driven automation, while ServiceMax is recognized for its scheduling management and integration capabilities. - **Agentforce Field Service... strengths:** Ease of Use (63 all-time mentions), intelligent scheduling, AI-driven automation, and strong integration with Salesforce CRM. - **Agentforce Field Service... trade-offs:** Complex setup and configuration, high cost for smaller teams, and a steep learning curve for advanced features. - **ServiceMax strengths:** Scheduling Management (7 all-time mentions), easy integration (5 all-time mentions), real-time data, and a user-friendly mobile app for field technicians. - **ServiceMax trade-offs:** High cost, complex interface, learning curve, sync issues, and occasional slow performance (5 all-time mentions each for Expensive, Learning Curve, Slow Performance, and Sync Issues). ### Is Agentforce Field Service... or ServiceMax better for small businesses? Jobber is the better fit for small businesses, as it is the top-ranked alternative with a small-business segment focus and a higher G2 rating than both Agentforce Field Service... and ServiceMax. - **Agentforce Field Service...:** Largest segment is Mid-Market; reviewers note high costs and complexity as barriers for smaller teams. - **ServiceMax:** Largest segment is Mid-Market; reviewers cite high cost and a complex interface, making it less accessible for small businesses. ### Which Field Service Management platform has better integrations? ServiceMax is favored for integrations, with more reviewer-cited mentions and explicit praise for integration capabilities. - **Agentforce Field Service...:** Reviewers highlight integration with Salesforce CRM and billing systems in recent reviews. - **ServiceMax:** Integration capabilities are cited in 5 all-time mentions, with reviewers noting easy integration with Salesforce and other third-party applications. ### How do Agentforce Field Service... and ServiceMax compare on customer support? Agentforce Field Service... has a higher Quality of Support score (8.5 vs 8.1), but the difference is below the materiality threshold, indicating near-parity in support satisfaction. - **Agentforce Field Service...:** Reviewers frequently praise responsive support and helpful onboarding, with several citing strong support experiences in recent reviews. - **ServiceMax:** Reviewers note quality support and responsive help desk, with multiple mentions of positive support experiences and proactive assistance. ### Which is easier to implement, Agentforce Field Service... or ServiceMax? ServiceMax has a slightly higher Ease of Setup score (8.1 vs 7.8), but the difference is below the materiality threshold, indicating similar implementation experiences for both products. - **Agentforce Field Service...:** Reviewers describe the setup as complex and time-consuming, often requiring experienced administrators or consultants, especially for advanced configurations. - **ServiceMax:** Reviewers note that initial setup is generally straightforward, with low-code tools and drag-and-drop configuration, but some mention a learning curve for advanced features and customizations. ### Which product has better Dispatch? Agentforce Field Service... is more frequently cited for its Dispatch capabilities, with reviewers highlighting intelligent scheduling and AI-driven automation, while ServiceMax is also recognized for its powerful work order scheduling and dispatch platform. - **Agentforce Field Service...:** Dispatch and scheduling are core strengths, with reviewers citing intelligent dispatching, AI-driven automation, and 63 all-time mentions for Ease of Use. - **ServiceMax:** Scheduling Management is cited in 7 all-time mentions, with reviewers noting powerful work order scheduling and dispatch features. Alternatives **PTC Field Service Management (FSM) Alternatives** ![Dynamics 365 Field Service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Dynamics 365 Field Service") [ Microsoft Dynamics 365 Field Service ](/products/dynamics-365-field-service/reviews) ![Oracle Field Service Cloud](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_17264c184231190216881d51586eed40/oracle-field-service-cloud.png "Oracle Field Service Cloud") [ Oracle Field Service Cloud ](/products/oracle-field-service-cloud/reviews) ![IFS Cloud ERP](https://images.g2crowd.com/uploads/product/hd_favicon/b77366046a60abe4f1ffc70d7fb6f492/ifs-cloud-erp.svg "IFS Cloud ERP") [ IFS Cloud ERP ](/products/ifs-cloud-erp/reviews) ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") [ ServiceTitan ](/products/servicetitan/reviews) **Salesforce Field Service and Operations Alternatives** ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") [ Jobber ](/products/jobber/reviews) ![Skedulo](https://images.g2crowd.com/uploads/product/hd_favicon/f855a4bd2fe756e723eb09f2dc770388/skedulo.svg "Skedulo") [ Skedulo ](/products/skedulo/reviews) ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") [ ServiceTitan ](/products/servicetitan/reviews) ![IFS Cloud ERP](https://images.g2crowd.com/uploads/product/hd_favicon/b77366046a60abe4f1ffc70d7fb6f492/ifs-cloud-erp.svg "IFS Cloud ERP") [ IFS Cloud ERP ](/products/ifs-cloud-erp/reviews)