--- title: AdRoll Reviews meta_title: 'AdRoll Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 809 reviews by the users' company size, role or industry to find out how AdRoll works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 809 scale: '5' date_modified: '2026-11-11' parent_category: name: Digital Advertising Tech url: https://www.g2.com/categories/digital-advertising-tech ---

AdRoll Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of AdRoll, finding the dashboard and audience creation both intuitive and efficient. (108 mentions)
Users appreciate the user-friendly dashboard of AdRoll, enabling efficient ad creation and clear performance insights. (67 mentions)
Users value the easy-to-use dashboard and quick audience creation, enhancing campaign management efficiency and decision-making. (67 mentions)
Users appreciate the easy setup of AdRoll, finding it quick and simple to create and manage campaigns. (56 mentions)
Users value the responsive customer support of AdRoll, enhancing their experience and effectiveness in marketing campaigns. (55 mentions)
Users find limited features in AdRoll, such as audience segmentation and campaign management, affecting overall experience. (25 mentions)
Users find campaign management confusing due to limited audience segmentation and difficulties in organizing campaigns effectively. (22 mentions)
Users find AdRoll's reporting limitations frustrating, lacking customization and flexibility compared to other platforms. (22 mentions)
Users find AdRoll's pricing expensive, especially with high minimums that can strain smaller businesses' budgets. (19 mentions)
Users experience difficult reporting with AdRoll, noting limitations in customization and manual data exports for performance analysis. (18 mentions)

5 Pros or Advantages of AdRoll

5 Cons or Disadvantages of AdRoll

AdRoll Reviews (809)

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Reviews

AdRoll Reviews (809)

View 2 Video Reviews
4.1
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Mohammad T.
MT
Mohammad T.
Head of Marketing
Small-Business (50 or fewer emp.)
Originally submitted 2/15/2026
"Easy Retargeting with Strong Return on Ad Spend"
4/5
What do you like best about AdRoll?

The dashboard is easy to understand and use. Creating audiences is quick and simple. The reports clearly show how the ads are performing, which helps us make better decisions and improve our campaigns. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

One drawback is that, in some cases, the options for detailed audience segmentation can feel a bit limited. Also, there isn’t an easy way to delete old or test campaigns. Being able to remove unused campaigns would make it easier to keep the dashboard cleaner and better organized. Review collected by and hosted on G2.com.

Response from Julia Engberts of AdRoll

Hi Mohammad,

Thank you for sharing such a detailed review! A 370% ROAS is absolutely incredible, and we are thrilled to hear that AdRoll is helping your team successfully recover lost traffic and boost conversions.

We also really appreciate you calling out areas where we can improve. Having a clean dashboard is essential for efficiency, so your feedback about deleting old/test campaigns and expanding audience segmentation is incredibly valuable. I am passing both of these points directly to our product and development teams as they plan future updates.

Thank you for being a valued partner and for helping us make AdRoll better for small businesses!

Tareq S.
TS
Tareq S.
Digital Skills Training Expert
Small-Business (50 or fewer emp.)
"Brings back the visitors I used to lose"
4.5/5
What do you like best about AdRoll?

AdRoll keeps my brand in front of people who already showed interest. One pixel, clear audiences, and my retargeting runs across channels without me babysitting it. For a small team like mine, that simplicity matters more than any fancy feature. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

Attribution reporting can feel a little optimistic, so I verify results against my own CRM. Better support for Arabic creative and Middle East audiences would make it even more useful for my market. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
Originally submitted 4/23/2026
"AdRoll Makes Retargeting Possible for Regulated Industries—and Boosts Conversions"
5/5
What do you like best about AdRoll?

We advertise for some clients who are unable to utilize traditional retargeting because of the nature of their business (healthcare, housing, etc.). AdRoll gives us the ability to retarget relevant audiences for these clients to keep the brand front of mind for users who have already expressed interest. This leads to higher conversion rates and increased brand awareness. AdRoll makes it easy to upload creative in a variety of sizes for maximum placement opportunities. We can add utm tracking so we know how each campaign is performing, and each ad size individually. The UI is user-friendly and easy to navigate on your own, too. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

The overall reporting features are somewhat limited, so when relaying performance metrics to clients we have to manually gather information and create additional charts and graphs. We've also gotten feedback from clients that the cost is a bit higher than expected, but when we are trying to circumvent certain ad platform limitations, I guess that is to be expected. Review collected by and hosted on G2.com.

Response from Julia Engberts of AdRoll

Hi,

Thank you for taking the time to share your review! It’s fantastic to know that AdRoll gives your agency the flexibility to execute meaningful, high-converting retargeting campaigns for clients facing strict platform limitations elsewhere.

Thank you also for your candid feedback regarding reporting and client cost expectations. We want to ensure that the premium reach of our network always translates to seamless client reporting and clear ROI, so input like yours helps us prioritize our reporting and analytics updates.

Cheers to your continued growth!

Verified User in Retail
ER
Verified User in Retail
Mid-Market (51-1000 emp.)
"Transparent data, real-time reporting and a team that’s easy to work with"
4.5/5
What do you like best about AdRoll?

What I like best about AdRoll is how easy the data is to get to. Campaign performance is clear and simple to find, so we can see what’s working and make decisions quickly. The team is also very proactive. They come to us with recommendations and optimisations before we’ve even asked, which feels like a real partnership. Overall they’re easy to deal with: responsive, friendly and always willing to help. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

Most of our marketing is Local Area Marketing, running hyper-local campaigns for individual stores across the country. For some channels, targeting at that store level isn’t always possible, which can limit how we use them. Review collected by and hosted on G2.com.

Muhammed Kawsar  A.
MA
Muhammed Kawsar A.
Digital Marketing Specialist
Computer Software
Mid-Market (51-1000 emp.)
"Fast Setup and Effective Retargeting That Drives Conversions"
4/5
What do you like best about AdRoll?

Honestly the retargeting is what sold me, it brings back people who checked out our product pages and left without buying, and way more of them convert than I expected. Setup was quick too, pixel in, audience set, campaign live in like 15 minutes, didn't need to hire anyone for it. Dashboard makes it easy to see what's actually working, wish reporting went a bit deeper, but overall it just gets the job done. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

I don't think AdRoll has a much easier UI/UX experience, especially for new users. It seems simple at first but once you start managing multiple campaigns, the settings can get confusing pretty fast. And AdRoll itself seems way more slower than it should be. Sometimes it gets so much slow that it becomes frustrating to work with. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
IH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Customer Support That Truly Goes Above & Beyond"
4/5
What do you like best about AdRoll?

The customer support is great, they go above & beyond to help their customers. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

The UX/UI is very outdated, they really need to work on their platform to keep at par with other ad platforms. They still don't have a 'duplicate ad campaign' feature on their platform. At the campaign level, the ad creatives need to be manually added with no duplicating option. The columns of the campaigns can be adjusted as per the requirement, but the titles are not sticky, so I have to go up & down while I see the numbers & the titles of them... I can go on & on about the issues this ad platform has... actually too many limitations. Review collected by and hosted on G2.com.

Manjit K.
MK
Manjit K.
Online Marketing Manager
Small-Business (50 or fewer emp.)
"Effective Advertising and Business Growth with Adroll"
5/5
What do you like best about AdRoll?

AdRoll has been a valuable platform for improving our digital marketing efforts and driving business growth. Its programmatic advertising and retargeting capabilities help us reconnect with potential customers, increase brand visibility, and engage audiences who have previously interacted with our business. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

Nothing as such as I am using it successfully from the last 10 years. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
Originally submitted 11/5/2025
"Efficient all in one system"
3.5/5
What do you like best about AdRoll?

It makes creating advertisements on social media very easy and efficient. They created a full ad set for me using my businesses information. I can upload a list of contacts and it will target them specifically or I can create an ad to obtain new leads. I like that there is an ad credit include in the subscription fee so I don't have to worry about paying extra unless I go over the ad credit amount. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

Setting up the campaigns can be confusing sometimes. Review collected by and hosted on G2.com.

Response from Julia Engberts of AdRoll

Hi there,

Thank you for updating your review and for being a continued AdRoll partner! We’re thrilled to hear that the automated ad creative, custom contact targeting, and included ad credits are helping you generate leads efficiently for your real estate business.

We also appreciate your honest note about campaign setup. Digital advertising has a lot of moving parts, and our goal is to make launch day as effortless as possible. We are continuously streamlining our guided campaign builder to remove ambiguity.

Thanks again for sharing your experience, and happy closing!

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"AdRoll Makes Retargeting Easy with a Clear, Helpful Overview"
5/5
What do you like best about AdRoll?

AdRoll has been really helpful for my retargeting approach. It lets me retarget leads who have visited our product pages, or even added a product to their cart but never completed a purchase. The overview is great as well, and makes it easy to keep track of what’s going on. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

I dislike that every time I open AdRoll, it first opens a page that says "Oops, page not found." I then have to navigate back to the main page before I can start working. That said, this is the only minor problem I have. Review collected by and hosted on G2.com.

Response from Julia Engberts of AdRoll

Hi there,

Thank you so much for taking the time to share your review! We love hearing how AdRoll is powering your retargeting strategy across the health and wellness space — especially for re-engaging high-intent shoppers who browse product pages or leave items in their cart. Having a clear overview to track performance without unnecessary complexity is exactly what we aim to deliver.

We also really appreciate you calling out the "Oops, page not found" issue upon login. That detour is definitely frustrating when you just want to get straight to work! This often happens if an outdated dashboard URL or specific campaign sub-path was saved as a browser bookmark or default login page. Updating your bookmark to app.adroll.com or clearing your browser cookies often resolves it instantly.

If the error persists, please reach out to our support team or live chat so our technical team can review your account routing and get that login path running smoothly!

Cheers to your continued success,

The AdRoll Team

Andrew C.
AC
Andrew C.
Search & Performance Marketing Manager
Mid-Market (51-1000 emp.)
"AdRoll Became Crucial for Retargeting and Re-Engaging Customers"
4/5
What do you like best about AdRoll?

Working in the finance industry, we often have challenges retargeting customers due to various platforms rules. Adroll helped us setup campaigns to allow us to get around these limitations, and has become a crucial part of our strategy to reingage potential customers. Review collected by and hosted on G2.com.

What do you dislike about AdRoll?

Adroll is designed to be user friendly, so conversely, lacks options for more experienced programmatic specialist. For example, applying impression tracking requires assistance from the support team. Review collected by and hosted on G2.com.