Act! Reviews & Product Details

ease of use. I'm pretty familiar with ACT, we've been using it since 2008. There are a lot of good features in the way that you can easily look up contacts by a variety of fields. Review collected by and hosted on G2.com.

Importing some data. Is not available even when using Zapier. It seems very complicated and an issue to be able to import date fields even though Zapier has a formatting option. Is that explained to me by support that dates cannot be imported? And I think this is very important when you're tracking. Data. Review collected by and hosted on G2.com.

All my information is in one spot, easy to maneuver Review collected by and hosted on G2.com.

If a mistake happens when uploading a file, there is not an easy way to back up and remove the import like Zoho or Bigin Review collected by and hosted on G2.com.

Act is really easy to use again. Just like it used to be. Review collected by and hosted on G2.com.

The email functionality is a little clunky. Review collected by and hosted on G2.com.

I like how Act! is straightforward and reliable for day-to-day sales and contact management, doing exactly what a growing team needs without unnecessary complexity. The unified contact and interaction timeline really stands out for us, as it stores every email, call, meeting, note, and follow-up task right under each contact or company, allowing our entire sales team to see the full relationship history at a glance. We don't have to switch between emails, spreadsheets, calendars, or chat tools to understand what's been discussed or promised, which keeps our client communication consistent and professional. I also really appreciate how intuitive the activity and task management is—setting reminders, scheduling follow-ups, and assigning tasks takes just a few clicks, and keeps the team disciplined about staying in touch with prospects and clients. For a mid-sized team without dedicated sales operations staff, this simple but powerful feature prevents deals from slipping through the cracks. Review collected by and hosted on G2.com.

First, the user interface looks and feels outdated. Navigation can be clunky, menus are dense, and some workflows require too many clicks. New team members take longer to get comfortable than with more modern CRM tools, and daily use just isn’t as streamlined as it could be. Second, email integration and syncing can be inconsistent. Sometimes emails don’t log automatically to the contact timeline, or there are delays in syncing with our email client. We occasionally have to check and re-save manually, which breaks the 'set it and forget it' convenience we want. Review collected by and hosted on G2.com.

I really like that Act! is very user-friendly, making it really easy to track everything. Adding new clients is simple, and it helps keep us in tip-top shape, which is so important for our CRM and SMB tasks. The setup was very easy, and everyone was really helpful, making it a quick process. Review collected by and hosted on G2.com.

Sometimes it can be a little slow. It can get a tiny bit bogged down if you have multiple clients and pipelines. And, again, we don't know if that's our Wi-Fi or our computer issues, but just we tend to see that when there's a lot of activity, it can get a little bit slow. Review collected by and hosted on G2.com.

It allows me to manage not only my business life and scheduling but also my personal life Review collected by and hosted on G2.com.

The lack of a great mobile app. If Act! had that, it would be the #1 CRM easily. Review collected by and hosted on G2.com.

Act! is my hub for relationship management. As a virtual assistant, my work depends on maintaining a comprehensive record for each contact; I use the platform to segment databases, manage the sales pipeline, and run automated marketing campaigns. Review collected by and hosted on G2.com.

The interface feels outdated compared to current SaaS software standards. Navigation is sometimes unintuitive and requires too many clicks to perform simple tasks, which slows down my workflow when I’m managing large volumes of data. Review collected by and hosted on G2.com.

Database that we create is good for our sales staff to monitor our customer interactions It is worth every penny, I just wish we were able to have on sight support from Act. Review collected by and hosted on G2.com.

Understanding how to use all aspects of this CRM Review collected by and hosted on G2.com.

It’s very easy to use and helps me stay organized for day-to-day tasks. Review collected by and hosted on G2.com.

Sometimes I run into glitches or bugs that prevent the app from logging my activity. Review collected by and hosted on G2.com.

Simplicity is the best with Everything connected. The Advancements made in 2025 have been exceptional.

As a user there are many things that I don't use but can if needed.

I think we will grow together.

I have been a user off and on for many years and just keep coming back Review collected by and hosted on G2.com.

In the past I have really disliked the fact that if I ran into a problem the consultant would want to charge me.

As a user of other software for many years this was never the case.

I would like to see a more flexible way of doing a quote page Review collected by and hosted on G2.com.