Acoustic Experience Analytics (Tealeaf) Reviews & Product Details

Tealeaf provides all relevant answers for every possible analytics task for websites or mobile apps. It shows a very complete and visual set of information like full session replays. Nothing stays hidden in the data. Everything is customizable.

The current industry standard to analyze what is happening on websites and mobile apps is what is known as traditional web analytics. In my view, these traditional techniques have never been sufficient to really answer my questions and to tell me why certain metrics look the way they do.

Tealeaf is able to analyze any arbitrary visitor behavior and present insights in a very visual and easy to consume way. In terms of behavior insights, Tealeaf breaks all previous limitations. Review collected by and hosted on G2.com.

Nothing, this is really a great product. Review collected by and hosted on G2.com.

I love being able to see the actual sessions of a user to better understand why they may have done something like abandoning a form or not completing a purchase. Knowing what people are doing only gets us so far, understanding why puts us into action. Further, I love the ability to add metrics to quantify issues and opportunities on the fly. I don't need IT interaction and sprint scheduling, I can create metrics from the recorded sessions and start gathering data that day! Support for this product has been great as well. Whether its my direct vendor support team or simply using their portal I get fast responses and solutions to my questions. The user community is helpful as well, sponsored user groups have put me in touch with other expert users for major companies, aiding our implementation. Review collected by and hosted on G2.com.

There isn't much that I dislike that isn't already being addressed in upcoming feature releases. Things like sharing of video sessions with other colleagues, and simplification of integration with other platforms are on the road map. You can do these things today and the professional services team is very helpful in accomplishing this for us. I look forward to simple point & click integrations with platforms like Adobe Analytics, Target, and a CDP platform. Notes or some sort of highlighting feature would be nice in conjunction with the ability to share recorded sessions but again I believe this is on their road map. Review collected by and hosted on G2.com.

The replay sessions the heat maps are valuable points to this SaaS its an very importat anguar stone in our development, tips fo better practices hustt maximm 2 persons as administators Review collected by and hosted on G2.com.

Its a quite troubling the implemantationa nd configuration of the SDK, the deployemt its seems very heavy Review collected by and hosted on G2.com.

I like the improvement in replay and as well as layout (GUI Appearance) in portal where users can catch information on the page. Review collected by and hosted on G2.com.

Sometimes it takes more time to render the page in replay. Dashboards needs to improve. Review collected by and hosted on G2.com.

Replay feature along with session data. Also I like the alerting system. Also not being dependent on JavaScript tags like competition (Adobe analytics, Google analytics) takes all the developer side implementation out of thr window. Review collected by and hosted on G2.com.

Not able to debug Tealeaf events. If I need to add some advanced JavaScript, I've no way to understand where my logic fails.also reports can use a touch of modern UI. Review collected by and hosted on G2.com.

The amount of rich data that is captured. There is extreme granularity in the data. You can be as basic or advanced as you want or need to be in analysis. Review collected by and hosted on G2.com.

Lack of out of the box functionality, Such as reports. The data is there but nothing is done with it until it's configured to pay attention to it. Some areas of the application are dated in their appearance and/or are not intuitive as they could be. Problems with traffic feed are difficult to diagnose. Review collected by and hosted on G2.com.

the analytics and alerts when customers are strggling Review collected by and hosted on G2.com.

Only nice to have would be more historical, but that is not a tealeaf limitation Review collected by and hosted on G2.com.

The solution that is delivered to know the experience of users on a platform Review collected by and hosted on G2.com.

The difficult access to an ordered and simplified documentation for each configuration Review collected by and hosted on G2.com.

Really enjoy having real-time alerts created which enables us to take a proactive approach to customer impacting issues. Review collected by and hosted on G2.com.

There isnt anything i dislike about this tool at the moment Review collected by and hosted on G2.com.

Good insights on data and information required to understand and analyze potential behavior of systems. Offers optimized filters to save time Review collected by and hosted on G2.com.

The UI can be made better to enhance UX. Also advanced search can be incorporated to save more time of the customer Review collected by and hosted on G2.com.

UI and user friendliness

Attention to details Review collected by and hosted on G2.com.

None I guess

Better than any other tool I used

Used it for session replay which precisely tells us the exact error or customer impact on site Review collected by and hosted on G2.com.

Tealeaf really helped me to grow in the field of business analysis and increased efficiency of our work. Its really an asset in a small growing organization like us. Review collected by and hosted on G2.com.

Pricing is little high. IBM should consider the pracing factor. But quality matters. Review collected by and hosted on G2.com.

IBM Tealeaf offers best customer experience and analytics that help business optimize sites and apps thru powered insight. Review collected by and hosted on G2.com.

Configuration can be easier. There are problems that might occur when install, configure and implement. Review collected by and hosted on G2.com.

I love using the SaaS version of tea leaf. It’s much quicker and easier to navigate vs the on premise version. Review collected by and hosted on G2.com.

Help functions are non existent and should be added and easier to use. Review collected by and hosted on G2.com.

is a software that can be used locally or in a cloud that includes customer experience solutions to capture user interactions on websites and mobile applications. It provides greater visibility into the digital experiences of customers and information about their behavior in mobile and web channels. Thanks to the possibility of quickly revealing areas of friction, different teams in the organization can solve the root cause of the problems. Review collected by and hosted on G2.com.

Tealeaf, a leading provider of customer behavior analysis solutions and management of the digital customer experience, is now part of the company's marketing management at IBM. Tealeaf's customer experience management solutions offer key visibility, information and answers to help businesses meet their online customer retention and conversion goals, only they must pay to have support under their contract. It is not free. Review collected by and hosted on G2.com.

IBM Tealeaf is a very amazing Costumer Service management software company they helped me a lot with things and im really grateful they are one of the bests in the world i totally like this , idont believe there is any better costumer service management service then this. I TOTALLY LOVE IT Review collected by and hosted on G2.com.

I dont dislike anything to be honest since everything they do is really amazing. Review collected by and hosted on G2.com.

I like the level of granularity Tealeaf gives you when analyzing customer experience on the web. Where tools like Omniture or Google Analytics only give you the big picture, Tealeaf can do that plus allow you to see the cause of any anomalies. Review collected by and hosted on G2.com.

There is not much to dislike. I will say getting the full use of the tool can be a very complex undertaking, it really isn't something you can pick up in a week and get 100% benefit from. You need to put in the time to learn it and become familiar with all the ways it can provide value. Review collected by and hosted on G2.com.

Honestly, this is just really a good system overall. Review collected by and hosted on G2.com.

I dislike how slow it can be in processing information. Review collected by and hosted on G2.com.

I love the ability to be able to see screenshots of actual user sessions. We use it all the time when trying to diagnose issues with customers. Since we can see what they are seeing and trying to do, it helps to troubleshoot issues. Review collected by and hosted on G2.com.

Depending on how the users are accessing the site, it can be difficult to see their exact flow and what they were trying to achieve. Some types of content do not display well through the tool. Review collected by and hosted on G2.com.

The ability for the agents to view what the customer is doing as they experience it or later if the customers calls after their interaction Review collected by and hosted on G2.com.

NOTHING, it's awesome. We love the product. Review collected by and hosted on G2.com.

The data it can capture for user web experience. Review collected by and hosted on G2.com.

Lack of online training we can get for Tealeaf. Review collected by and hosted on G2.com.

Replaying sessions, exporting sessions, heat maps, click analytics. Review collected by and hosted on G2.com.

Infrastructure stability defects, difficulty of support (pretty much need an IBM SOW every year). Have had IBM SWAT team on site for 2 years and we still have issues. Review collected by and hosted on G2.com.

Session Replay, Ability to know errors right at the browser level. Review collected by and hosted on G2.com.

costly product and the service appears slow at times Review collected by and hosted on G2.com.

IBM Tealeaf has the tools we need to analyze data and look at forward thinking trends and insights. Review collected by and hosted on G2.com.

There needs to be a better product integration with other IBM products, including IBM Customer Analytics. Review collected by and hosted on G2.com.

Being able to see things from our customer's perspective Review collected by and hosted on G2.com.

The cost of the product. It would be great if the price point was better. Review collected by and hosted on G2.com.