Tealeaf by Acoustic Reviews & Product Details

It helps you understand how we interact with customers through UI. It is available as on-prem and available as Cloud-based (SaaS).

This tool tells you what customers are doing in real-time and how they are navigating to each page. Review collected by and hosted on G2.com.

Users session replays are little complicated when they were using multiple tabs Review collected by and hosted on G2.com.

Tealeaf is an AI based application and has helped a lot to do more about website information, customer website interaction and keeping a log of sessions which keeps customer data inputs from customer in form of videos which can be replayed to know where and what customer visited most. Review collected by and hosted on G2.com.

Honestly, this application has great advantage but something which I dislike is it holds data for only 2 weeks and not more. Every transaction which has crossed 2 weeks is as good as gone, so probably that could be made better. Review collected by and hosted on G2.com.

Tealeaf does a good job in capturing session data for mobile and desktop web and native application experience. The nuts and bolts of request and response traffic payload! This helps in setting up monitoring of any experience either front-end visual, backend api, and or exceptions. Review collected by and hosted on G2.com.

Instrumentation of the capture components can take time to tune and in some cases as your site or native application technology changes this can lag behind in your effort to monitor and capture. Review collected by and hosted on G2.com.

The most important part of the application is Acoustic Tealeaf is that as it is an AI powered application providing session recording to see that did the user did on UI and we can replay it again to see the action. Review collected by and hosted on G2.com.

All the features of Tealeaf is very apt but the only thing that I would mention as disliking is it had session recording for only 14 days and we cannot see the session having log more than 14 days. Review collected by and hosted on G2.com.

Always works and is helpful in backtracking customer checkout issues. Able to solve all customer issues and bring a positive shopping experience. Review collected by and hosted on G2.com.

Data is limited to a certain time frame. Unable to access a longer data. Review collected by and hosted on G2.com.

Integrates with both web and mobile

Can support various third party platforms

the latest cloud version is much easy to use and install Review collected by and hosted on G2.com.

There are a lot of limitations in the respective components

Installation of on-premise version is very complex

Use of it requires you to bypass various layers of standard security encryption( not recommended )

Complicated mechanism to put to work before getting it to use it as compared to various other cheaper and ready yo use solutions available in market

The implementation most of the time fails with some issues and requires support from IBM Professional team Review collected by and hosted on G2.com.

Used anomaly detection extensively. Loved how it helps showcase top anomalies. Also , the full session replay has been top-notch. Have been an extensive user in the Insurance domain. Loved how it helps keep sensitive information secure while showing other relevant information in a much consumable way. Review collected by and hosted on G2.com.

I just love it. Don't seem to find anything annoying or not user friendly Review collected by and hosted on G2.com.

Feel easy to implement abd use. I was able to reduce churn and increase srevenue by identifying various errors uncaught through log monitoring. Improved the customer experiences by reducing page navigation and user click Review collected by and hosted on G2.com.

At this moment haven't come across one such thing. May be loading time is not pretty quick especially when we have to look through many sessions Review collected by and hosted on G2.com.

Tealeaf provides all relevant answers for every possible analytics task for websites or mobile apps. It shows a very complete and visual set of information like full session replays. Nothing stays hidden in the data. Everything is customizable.

The current industry standard to analyze what is happening on websites and mobile apps is what is known as traditional web analytics. In my view, these traditional techniques have never been sufficient to really answer my questions and to tell me why certain metrics look the way they do.

Tealeaf is able to analyze any arbitrary visitor behavior and present insights in a very visual and easy to consume way. In terms of behavior insights, Tealeaf breaks all previous limitations. Review collected by and hosted on G2.com.

Nothing, this is really a great product. Review collected by and hosted on G2.com.

I love being able to see the actual sessions of a user to better understand why they may have done something like abandoning a form or not completing a purchase. Knowing what people are doing only gets us so far, understanding why puts us into action. Further, I love the ability to add metrics to quantify issues and opportunities on the fly. I don't need IT interaction and sprint scheduling, I can create metrics from the recorded sessions and start gathering data that day! Support for this product has been great as well. Whether its my direct vendor support team or simply using their portal I get fast responses and solutions to my questions. The user community is helpful as well, sponsored user groups have put me in touch with other expert users for major companies, aiding our implementation. Review collected by and hosted on G2.com.

There isn't much that I dislike that isn't already being addressed in upcoming feature releases. Things like sharing of video sessions with other colleagues, and simplification of integration with other platforms are on the road map. You can do these things today and the professional services team is very helpful in accomplishing this for us. I look forward to simple point & click integrations with platforms like Adobe Analytics, Target, and a CDP platform. Notes or some sort of highlighting feature would be nice in conjunction with the ability to share recorded sessions but again I believe this is on their road map. Review collected by and hosted on G2.com.