# Tealeaf by Acoustic Reviews **Vendor:** Acoustic **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.1/5.0 **Total Reviews:** 37 ## About Tealeaf by Acoustic Acoustic Experience Analytics (Tealeaf) helps organizations understand customer behavior across a digital touchpoints, improve website conversions, and optimize the customer experience. Leveraging a unique combination of session replay, heatmaps, behavioral analytics, and AI-powered anomaly detection, leading brands use Acoustic Experience Analytics go beyond traditional web analytics to learn why certain behavior takes place, quickly diagnose issues, and receive actionable insights on how to improve it – leading to significantly higher conversions and increased velocity through the customer experience. IT, Marketing, eCommerce, UX, and Web teams use Acoustic Experience Analytics to optimize websites, mobile apps, call center experiences to make the process as seamless as possible for customers. - Understand reasons for site abandonment and improve conversions - Identify moments of struggle in the customer experiences and how to fix them - Improve user experience and speed to convert - Find and fix issues quickly - Proactively manage and fight fraudulent activities across your digital channels - Quantify the business impact of every customer engagement Acoustic Experience Analytics offers a flexible deployment through SaaS, hybrid, or on-premise. ## Tealeaf by Acoustic Reviews ### 1. Much needed product for a large enterprise **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph K. | Senior experience specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Tealeaf by Acoustic?** It helps you understand how we interact with customers through UI. It is available as on-prem and available as Cloud-based (SaaS). This tool tells you what customers are doing in real-time and how they are navigating to each page. **What do you dislike about Tealeaf by Acoustic?** Users session replays are little complicated when they were using multiple tabs **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Drive revenue growth Improve your customer satisfaction Create internal/operational efficiencies Cost management ### 2. Tealeaf experience review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Tealeaf by Acoustic?** Tealeaf is an AI based application and has helped a lot to do more about website information, customer website interaction and keeping a log of sessions which keeps customer data inputs from customer in form of videos which can be replayed to know where and what customer visited most. **What do you dislike about Tealeaf by Acoustic?** Honestly, this application has great advantage but something which I dislike is it holds data for only 2 weeks and not more. Every transaction which has crossed 2 weeks is as good as gone, so probably that could be made better. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** As I have worked in the insurance sector where it is required to know about the customer activity like type of transaction and necessary changes made by the user during the session Tealeaf has helped a lot to know more about such transactions to keep a track of it and hence provide some analytics. ### 3. Intuitive user experience management platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Tealeaf by Acoustic?** Tealeaf does a good job in capturing session data for mobile and desktop web and native application experience. The nuts and bolts of request and response traffic payload! This helps in setting up monitoring of any experience either front-end visual, backend api, and or exceptions. **What do you dislike about Tealeaf by Acoustic?** Instrumentation of the capture components can take time to tune and in some cases as your site or native application technology changes this can lag behind in your effort to monitor and capture. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Tealeaf solved the problem of understanding why and impact of issues for our business channels on the web and native application implementations. A lot of analytics applications are great at providing the numbers, but Tealeaf is able to provide you numbers and the reason why. ### 4. Tealeaf Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Tealeaf by Acoustic?** The most important part of the application is Acoustic Tealeaf is that as it is an AI powered application providing session recording to see that did the user did on UI and we can replay it again to see the action. **What do you dislike about Tealeaf by Acoustic?** All the features of Tealeaf is very apt but the only thing that I would mention as disliking is it had session recording for only 14 days and we cannot see the session having log more than 14 days. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** As I work for a client where we deal with the prod data of insurance company, so I'm order to see that type of Transaction and what are the necessary changes made by the user on the policy. We generally use Tealeaf to see the session and logs and identify what are the action item performed by the user. ### 5. Helpful for backtracking data to solve problems **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2022 **What do you like best about Tealeaf by Acoustic?** Always works and is helpful in backtracking customer checkout issues. Able to solve all customer issues and bring a positive shopping experience. **What do you dislike about Tealeaf by Acoustic?** Data is limited to a certain time frame. Unable to access a longer data. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Customer checkout experience, and able to solve customer issues while checking out the cart. ### 6. IBM Tealeaf costs much more than what it actually delivers! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Tealeaf by Acoustic?** Integrates with both web and mobile Can support various third party platforms the latest cloud version is much easy to use and install **What do you dislike about Tealeaf by Acoustic?** There are a lot of limitations in the respective components Installation of on-premise version is very complex Use of it requires you to bypass various layers of standard security encryption( not recommended ) Complicated mechanism to put to work before getting it to use it as compared to various other cheaper and ready yo use solutions available in market The implementation most of the time fails with some issues and requires support from IBM Professional team **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Key pain areas on the site can be seen. Trending customer moods, pages, and promotional codes can be viewed If successfully integrated with third-party software can be an excellent resource to be fed into the data lake ### 7. Best anomaly detection and session Replay tool **Rating:** 4.5/5.0 stars **Reviewed by:** Haswini S. | Analytics Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Tealeaf by Acoustic?** Used anomaly detection extensively. Loved how it helps showcase top anomalies. Also , the full session replay has been top-notch. Have been an extensive user in the Insurance domain. Loved how it helps keep sensitive information secure while showing other relevant information in a much consumable way. **What do you dislike about Tealeaf by Acoustic?** I just love it. Don't seem to find anything annoying or not user friendly **Recommendations to others considering Tealeaf by Acoustic:** It is an excellent session replay tool. Highly recommend. It also aids in finding fraudulent transactions in some ways. Dashboarding capabilities are too good. Also, love the flexibility of using events in multiple ways in tracking purposes and analytics. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Fix production issues and inform management stakeholders on key errors and top customer experience issues. Have even figured out some fraudulent transactions with it. ### 8. I have 10+ years of experience with extensive knowledge and expertise in various tools **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay K. | Software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about Tealeaf by Acoustic?** Feel easy to implement abd use. I was able to reduce churn and increase srevenue by identifying various errors uncaught through log monitoring. Improved the customer experiences by reducing page navigation and user click **What do you dislike about Tealeaf by Acoustic?** At this moment haven't come across one such thing. May be loading time is not pretty quick especially when we have to look through many sessions **Recommendations to others considering Tealeaf by Acoustic:** If you are looking for improving revenue, customers experience and reducing g churn. Go for it. This is the best tool you can get. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Improving revenue Max failing pages Dropouts churn Event trigger based on clicks/page loads Multiple dashboards to track app success vs unsuccessful render ### 9. Literally an Eye Opener for Customer Experience and Marketing Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Tealeaf by Acoustic?** Tealeaf provides all relevant answers for every possible analytics task for websites or mobile apps. It shows a very complete and visual set of information like full session replays. Nothing stays hidden in the data. Everything is customizable. The current industry standard to analyze what is happening on websites and mobile apps is what is known as traditional web analytics. In my view, these traditional techniques have never been sufficient to really answer my questions and to tell me why certain metrics look the way they do. Tealeaf is able to analyze any arbitrary visitor behavior and present insights in a very visual and easy to consume way. In terms of behavior insights, Tealeaf breaks all previous limitations. **What do you dislike about Tealeaf by Acoustic?** Nothing, this is really a great product. **Recommendations to others considering Tealeaf by Acoustic:** Request a Demo or PoC and see by yourself how powerful Tealeaf is. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Some of my solved problems/questions: - Q: How far do visitors scroll down on a certain page? Which parts of the page do they focus most? On which page items do they click and hover most? - A: These questions are solved with the Tealeaf out-of-the-box heatmap reports. - Q: We see a significant loss in our conversion funnel on step 2, but why are people leaving on this step? Did they see an error, has the next-button been disabled, did they miss out important information because it was not visible or not present enough? - A: These questions have been solved by simply replaying some sessions, where people struggle and leave on step 2. Furthermore, with Tealeaf's data integration capabilities, we did export the list of affected users and re-engaged them to come back. ### 10. Essential tool in our MarCom tech stack enabling us to understand our customers better **Rating:** 4.5/5.0 stars **Reviewed by:** Kirk V. | Marketing Manager of Digital Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Tealeaf by Acoustic?** I love being able to see the actual sessions of a user to better understand why they may have done something like abandoning a form or not completing a purchase. Knowing what people are doing only gets us so far, understanding why puts us into action. Further, I love the ability to add metrics to quantify issues and opportunities on the fly. I don't need IT interaction and sprint scheduling, I can create metrics from the recorded sessions and start gathering data that day! Support for this product has been great as well. Whether its my direct vendor support team or simply using their portal I get fast responses and solutions to my questions. The user community is helpful as well, sponsored user groups have put me in touch with other expert users for major companies, aiding our implementation. **What do you dislike about Tealeaf by Acoustic?** There isn't much that I dislike that isn't already being addressed in upcoming feature releases. Things like sharing of video sessions with other colleagues, and simplification of integration with other platforms are on the road map. You can do these things today and the professional services team is very helpful in accomplishing this for us. I look forward to simple point & click integrations with platforms like Adobe Analytics, Target, and a CDP platform. Notes or some sort of highlighting feature would be nice in conjunction with the ability to share recorded sessions but again I believe this is on their road map. **Recommendations to others considering Tealeaf by Acoustic:** If you do not have a session recording software you need it. One of my biggest recommendations is to "integrate" it with your VoC (Survey) software. Think about the surveys you might get from your website, "I can't do anything!" a person may say. How does that help you improve your site? When you have Acoustic Analytics linked, you can quickly see what that person was doing and why they might be complaining. From their it's easy to then create a metric and see if it was just 1 person complaining or a true problem. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** We are solving new business problems every week with Acoustic analytics. Some of the larger examples include errors for customer payments preventing us from collecting over $1M online. With Acoustic Analytics we were able to measure the impact and increase the speed to resolution. We also have addressed volumes of customer complaints regarding the lack of contact information. By viewing sessions and walking through examples with IT we were able to implement UI/UX changes that are increasing our digital satisfaction scores. ### 11. Good SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Jose P. | Technical support analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Tealeaf by Acoustic?** The replay sessions the heat maps are valuable points to this SaaS its an very importat anguar stone in our development, tips fo better practices hustt maximm 2 persons as administators **What do you dislike about Tealeaf by Acoustic?** Its a quite troubling the implemantationa nd configuration of the SDK, the deployemt its seems very heavy **Recommendations to others considering Tealeaf by Acoustic:** Its relly helpfull and easy to use ans so intuitive and easy to progress **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** The struggling of the clients journeys, events, opt in exchange all the integratons with other tipes of cxs ans dks to teh appliations taht we need to improve ### 12. Tealeaf Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ritesh K. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2021 **What do you like best about Tealeaf by Acoustic?** Helps in identifying the customer behavior **What do you dislike about Tealeaf by Acoustic?** Data readi g is difficult for new users. Needs to be more user friendly. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Helping resolve customer related issue ### 13. Simulating customer Journey to find pain points using Tealeaf **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Tealeaf by Acoustic?** real time issue tracking of the challenges faced by customers and heatmap depicting the pain areas **What do you dislike about Tealeaf by Acoustic?** the length of the sessions are too long, there is no easy way to identify pain points **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** customer journey detractors, was able to identify and resolve common problems faced ### 14. Tealeaf recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Tealeaf by Acoustic?** Reduce customer churn and production support cost. Not only that, but being a smart analytical tool it helps in tracking website's elusive factor’s successes and failures. **What do you dislike about Tealeaf by Acoustic?** First level understanding or navigations are bit of a concern. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Tealeaf dashboards are easy to create and be easily refreshed as the infrastructure is on cloud. ### 15. Acoustic Experience Analytics (Tealeaf) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2020 **What do you like best about Tealeaf by Acoustic?** I like the improvement in replay and as well as layout (GUI Appearance) in portal where users can catch information on the page. **What do you dislike about Tealeaf by Acoustic?** Sometimes it takes more time to render the page in replay. Dashboards needs to improve. **Recommendations to others considering Tealeaf by Acoustic:** I recommend to others since we can show visual evidence for any issue to the product teams or development teams where they can understand the issue without wasting time to replicating the issue, teams can fix the issues on time. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Created Events to track business functionality and identified some of the issues like application crash, specific API errors, home page down( users struggle to login) and user struggle in check out the orders.. etc. ### 16. Best analytics tool for CX **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Tealeaf by Acoustic?** Replay feature along with session data. Also I like the alerting system. Also not being dependent on JavaScript tags like competition (Adobe analytics, Google analytics) takes all the developer side implementation out of thr window. **What do you dislike about Tealeaf by Acoustic?** Not able to debug Tealeaf events. If I need to add some advanced JavaScript, I've no way to understand where my logic fails.also reports can use a touch of modern UI. **Recommendations to others considering Tealeaf by Acoustic:** If you've just one tool for analytics then let Tealeaf be it. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** We are solving customer session replay for financial proof and verification. Also using reports for various domains like cyber security and customer experience analytics. ### 17. Lots of potential and some powerful features but still lagging behind competition **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2020 **What do you like best about Tealeaf by Acoustic?** The amount of rich data that is captured. There is extreme granularity in the data. You can be as basic or advanced as you want or need to be in analysis. **What do you dislike about Tealeaf by Acoustic?** Lack of out of the box functionality, Such as reports. The data is there but nothing is done with it until it's configured to pay attention to it. Some areas of the application are dated in their appearance and/or are not intuitive as they could be. Problems with traffic feed are difficult to diagnose. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** User experience monitoring, problem triage, and security logging. ### 18. Session replay made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Tealeaf by Acoustic?** the analytics and alerts when customers are strggling **What do you dislike about Tealeaf by Acoustic?** Only nice to have would be more historical, but that is not a tealeaf limitation **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** We are constantly leveraging the tool to ensure our customer interactions on all of our brands is working optimally by ensuring the least amount of downtime as well as improving customer interactions. ### 19. Experience with Teleaf **Rating:** 4.5/5.0 stars **Reviewed by:** Roberto A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Tealeaf by Acoustic?** The solution that is delivered to know the experience of users on a platform **What do you dislike about Tealeaf by Acoustic?** The difficult access to an ordered and simplified documentation for each configuration **Recommendations to others considering Tealeaf by Acoustic:** Improve documentation and accuracy of product use for the most common use cases **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Delivering the user experience in a banking system ### 20. Must have product if working in a digital space **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Tealeaf by Acoustic?** Really enjoy having real-time alerts created which enables us to take a proactive approach to customer impacting issues. **What do you dislike about Tealeaf by Acoustic?** There isnt anything i dislike about this tool at the moment **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Having this tool allows us to monitor and trouble shoot all of our customer interactions in a timely fashion and having session replay capabilities allows us to get to the crux of the matter quickly. ### 21. Its a great platform to leverage **Rating:** 3.5/5.0 stars **Reviewed by:** Laveena S. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Tealeaf by Acoustic?** Good insights on data and information required to understand and analyze potential behavior of systems. Offers optimized filters to save time **What do you dislike about Tealeaf by Acoustic?** The UI can be made better to enhance UX. Also advanced search can be incorporated to save more time of the customer **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Capturing real time traffic of user activity to understand and better solve production incidents that occured for my company ### 22. Great tool for getting visibility into digital CX **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2020 **What do you like best about Tealeaf by Acoustic?** Ability to view video session replay adds a lot of value to my organization to triage customer struggles **What do you dislike about Tealeaf by Acoustic?** Lack of support for Angular. Not enough new capabilities/plans for on-prem solutions **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** View session replay Funnel reports Visibility into request/response code ### 23. How to put yourself in customer's shoes **Rating:** 3.5/5.0 stars **Reviewed by:** Pranay S. | Sr. Ops & Traffic Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2020 **What do you like best about Tealeaf by Acoustic?** UI and user friendliness Attention to details **What do you dislike about Tealeaf by Acoustic?** None I guess Better than any other tool I used Used it for session replay which precisely tells us the exact error or customer impact on site **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Better understanding the live site issues ### 24. Ibm tealeaf review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Tealeaf by Acoustic?** Tealeaf really helped me to grow in the field of business analysis and increased efficiency of our work. Its really an asset in a small growing organization like us. **What do you dislike about Tealeaf by Acoustic?** Pricing is little high. IBM should consider the pracing factor. But quality matters. **Recommendations to others considering Tealeaf by Acoustic:** One of the best product i have ever seen in this industry. Trust the brand of IBM and it saves your life. Tealeaf really reduces the risk in the field and increases business. and operational efficiency. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Most of the time it really helped me with my business management and analysis team. One of the best in the industry. ### 25. Web and Mobile applications **Rating:** 2.5/5.0 stars **Reviewed by:** Nuerdun N. | Test Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Tealeaf by Acoustic?** IBM Tealeaf offers best customer experience and analytics that help business optimize sites and apps thru powered insight. **What do you dislike about Tealeaf by Acoustic?** Configuration can be easier. There are problems that might occur when install, configure and implement. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** I can integrate acoustic analytics into web and mobile applications. ### 26. IBM tea leaf SaaS **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Tealeaf by Acoustic?** I love using the SaaS version of tea leaf. It’s much quicker and easier to navigate vs the on premise version. **What do you dislike about Tealeaf by Acoustic?** Help functions are non existent and should be added and easier to use. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** We use tea leaf to help improve our customers experience on our mobile applications. ### 27. ¿ What can you do for your business? **Rating:** 4.0/5.0 stars **Reviewed by:** Ignacio C. | Administrador de Servidores en Software Libre., Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2018 **What do you like best about Tealeaf by Acoustic?** is a software that can be used locally or in a cloud that includes customer experience solutions to capture user interactions on websites and mobile applications. It provides greater visibility into the digital experiences of customers and information about their behavior in mobile and web channels. Thanks to the possibility of quickly revealing areas of friction, different teams in the organization can solve the root cause of the problems. **What do you dislike about Tealeaf by Acoustic?** Tealeaf, a leading provider of customer behavior analysis solutions and management of the digital customer experience, is now part of the company's marketing management at IBM. Tealeaf's customer experience management solutions offer key visibility, information and answers to help businesses meet their online customer retention and conversion goals, only they must pay to have support under their contract. It is not free. **Recommendations to others considering Tealeaf by Acoustic:** In cases where an update is not the right way to solve a product problem, it is always recommended to back up your documents. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** I detected the difficulties of the clients, whose actions are successful or fail with the identification of patterns of difficulties and solve the problems with alerts and events practically in real time. Optimize usability by seeing how customers interact on each page through usability analysis, heat maps, attention maps, link analysis, comparison analysis, form analysis and accessibility analysis. Solve problems more quickly quantifying the impact on income of each problem that the client finds in his navigation to support decision making based on data on where to prioritize resources. ### 28. IBM Tealeaf **Rating:** 5.0/5.0 stars **Reviewed by:** Ervin T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2018 **What do you like best about Tealeaf by Acoustic?** IBM Tealeaf is a very amazing Costumer Service management software company they helped me a lot with things and im really grateful they are one of the bests in the world i totally like this , idont believe there is any better costumer service management service then this. I TOTALLY LOVE IT **What do you dislike about Tealeaf by Acoustic?** I dont dislike anything to be honest since everything they do is really amazing. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** The main business problem i am solving is my costumer experience on the web . It gave me better experience . THANK YOU IBM ### 29. Tealeaf Systems Administrator and Web Analytics Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Chad C. | Web Analytics Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2017 **What do you like best about Tealeaf by Acoustic?** I like the level of granularity Tealeaf gives you when analyzing customer experience on the web. Where tools like Omniture or Google Analytics only give you the big picture, Tealeaf can do that plus allow you to see the cause of any anomalies. **What do you dislike about Tealeaf by Acoustic?** There is not much to dislike. I will say getting the full use of the tool can be a very complex undertaking, it really isn't something you can pick up in a week and get 100% benefit from. You need to put in the time to learn it and become familiar with all the ways it can provide value. **Recommendations to others considering Tealeaf by Acoustic:** It is pricey and quite an investment implementation-wise. Know how you plan on using the tool and make sure you are going to be using it correctly to get the full power Tealeaf can provide. When used properly, no other tool matches its capabilities. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** The main business problem we are solving is our customer experience on the web. Anything from information gathering to purchasing we are using Tealeaf to make it a better experience for our customers. ### 30. A little tricky but worth the time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2017 **What do you like best about Tealeaf by Acoustic?** Honestly, this is just really a good system overall. **What do you dislike about Tealeaf by Acoustic?** I dislike how slow it can be in processing information. **Recommendations to others considering Tealeaf by Acoustic:** Just give it a go for a month. The effort is worth it! **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** We've dealt with an overload of everything lately and tealeaf has helped balance the weight of everything we've had on our hands ### 31. A fantastic tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2016 **What do you like best about Tealeaf by Acoustic?** I love the ability to be able to see screenshots of actual user sessions. We use it all the time when trying to diagnose issues with customers. Since we can see what they are seeing and trying to do, it helps to troubleshoot issues. **What do you dislike about Tealeaf by Acoustic?** Depending on how the users are accessing the site, it can be difficult to see their exact flow and what they were trying to achieve. Some types of content do not display well through the tool. **Recommendations to others considering Tealeaf by Acoustic:** If you have a need to diagnose customer issues directly or want to monitor your site for common problems, then this tool fits multiple hats. I would recommend it. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** We also use it for monitoring and alerting on errors and other issues. We have realized that we can sort and group sessions to find common errors across common user agents and that we can address specific customer issues directly by looking at their own session, instead of just asking generic troubleshooting questions. ### 32. Tealeaf has transformed the way we interact with our online customers **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela F. | VP Marketing - Technology Project Manager, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2017 **What do you like best about Tealeaf by Acoustic?** The ability for the agents to view what the customer is doing as they experience it or later if the customers calls after their interaction **What do you dislike about Tealeaf by Acoustic?** NOTHING, it's awesome. We love the product. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** The Customer Service Agents are able to assist the customer without asking lots and lots of questions about what browser, what operating system, where are you on the page. It has eliminated a lot of the frustration for both the customer and the agent - thereby creating a better customer experience. ### 33. Tealeaf @ Amplify **Rating:** 2.5/5.0 stars **Reviewed by:** Kristy D. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2017 **What do you like best about Tealeaf by Acoustic?** The data it can capture for user web experience. **What do you dislike about Tealeaf by Acoustic?** Lack of online training we can get for Tealeaf. **Recommendations to others considering Tealeaf by Acoustic:** Not enough knowledge currently to offer recommendations. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** Capturing user behavior on our websites. This tool can resolve it and also allow analytics for solutions for root causes. ### 34. Using Tealeaf for customer triage **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2017 **What do you like best about Tealeaf by Acoustic?** Replaying sessions, exporting sessions, heat maps, click analytics. **What do you dislike about Tealeaf by Acoustic?** Infrastructure stability defects, difficulty of support (pretty much need an IBM SOW every year). Have had IBM SWAT team on site for 2 years and we still have issues. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** The main way we use Tealeaf is for Session Replay for use with customer triage, defect resolution and application improvement. ### 35. Great Product To Understand User Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2017 **What do you like best about Tealeaf by Acoustic?** Session Replay, Ability to know errors right at the browser level. **What do you dislike about Tealeaf by Acoustic?** costly product and the service appears slow at times **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** reply effectively user experiences ### 36. IBM Tealeaf is a Smarter Solution for IBM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2016 **What do you like best about Tealeaf by Acoustic?** IBM Tealeaf has the tools we need to analyze data and look at forward thinking trends and insights. **What do you dislike about Tealeaf by Acoustic?** There needs to be a better product integration with other IBM products, including IBM Customer Analytics. **Recommendations to others considering Tealeaf by Acoustic:** Look at all of your options before switching to IBM Tealeaf, especially if you don't already use IBM products. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** IBM Tealeaf uses the Cloud, so it's a way for more people to integrate and use this service. ### 37. Great for understanding how customers are interacting with your site **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2014 **What do you like best about Tealeaf by Acoustic?** Being able to see things from our customer's perspective **What do you dislike about Tealeaf by Acoustic?** The cost of the product. It would be great if the price point was better. **What problems is Tealeaf by Acoustic solving and how is that benefiting you?** The Customer User Experience. ## Tealeaf by Acoustic Discussions - [What is the most useful feature that most customers impressed out of v10 features.](https://www.g2.com/discussions/what-is-the-most-useful-feature-that-most-customers-impressed-out-of-v10-features) - 1 comment, 1 upvote - [What is acoustic tealeaf?](https://www.g2.com/discussions/ibm-tealeaf-customer-experience-what-is-acoustic-tealeaf) - 1 comment - [What is tealeaf used for?](https://www.g2.com/discussions/what-is-tealeaf-used-for) - 1 comment - [View Tealeaf by Acoustic pricing details and edition comparison](https://www.g2.com/products/tealeaf-by-acoustic/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+10%3A57%3A12+-0500&secure%5Bsession_id%5D=bc6c2c70-b8d7-475c-8245-bd098843d2e8&secure%5Btoken%5D=219e80fe05c93e805561c398df618cd94d4f45f4250c495391451cf80344243d&format=llm_user) ## Tealeaf by Acoustic Features **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Platform Basics** - Dynamic Segmentation - Journey Optimization **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **A/B Testing ** - Error and Bug Tracking - Data Analysis - Notes **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution ## Top Tealeaf by Acoustic Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Quantum Metric](https://www.g2.com/products/quantum-metric/reviews) - 4.6/5.0 (266 reviews) - [Hotjar](https://www.g2.com/products/hotjar/reviews) - 4.3/5.0 (329 reviews)