Tealeaf by Acoustic Reviews & Product Details

Acoustic Experience Analytics (Tealeaf) helps organizations understand customer behavior across a digital touchpoints, improve website conversions, and optimize the customer experience. Leveraging a unique combination of session replay, heatmaps, behavioral analytics, and AI-powered anomaly detection, leading brands use Acoustic Experience Analytics go beyond traditional web analytics to learn why certain behavior takes place, quickly diagnose issues, and receive actionable insights on how to improve it – leading to significantly higher conversions and increased velocity through the customer experience. IT, Marketing, eCommerce, UX, and Web teams use Acoustic Experience Analytics to optimize websites, mobile apps, call center experiences to make the process as seamless as possible for customers. - Understand reasons for site abandonment and improve conversions - Identify moments of struggle in the customer experiences and how to fix them - Improve user experience and speed to convert - Find and fix issues quickly - Proactively manage and fight fraudulent activities across your digital channels - Quantify the business impact of every customer engagement Acoustic Experience Analytics offers a flexible deployment through SaaS, hybrid, or on-premise.

Seller

Acoustic

Discussions

Tealeaf by Acoustic Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Allison Cook

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

Hotjar by Contentsquare

4.3/5(345)

View All Alternatives

User Insights

Average based on 37 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

G2 reviews are authentic and verified.

Here's how.

Jose P.

Technical support analyst

Small-Business (50 or fewer emp.)

9/1/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Good SaaS"

5/5

What do you like best about Tealeaf by Acoustic?

The replay sessions and the heat maps are valuable points to this SaaS. It's a very important cornerstone in our development. Tips for better practices: limit to a maximum of 2 persons as administrators. Review collected by and hosted on G2.com.

What do you dislike about Tealeaf by Acoustic?

It's quite troubling, the implementation and configuration of the SDK. The deployment seems very heavy. Review collected by and hosted on G2.com.

Recommendations to others considering Tealeaf by Acoustic:

It's really helpful and easy to use, so intuitive and easy to progress. Review collected by and hosted on G2.com.

What problems is Tealeaf by Acoustic solving and how is that benefiting you?

The struggle of the client's journeys, events, opt-in exchange, all the integrations with other types of CXs and SDKs to the applications that we need to improve. Review collected by and hosted on G2.com.

Ritesh K.

Operations Manager

Small-Business (50 or fewer emp.)

3/20/2021

"Tealeaf Review"

4/5

What do you like best about Tealeaf by Acoustic?

Helps in identifying the customer behavior Review collected by and hosted on G2.com.

What do you dislike about Tealeaf by Acoustic?

Data reading is difficult for new users. Needs to be more user friendly. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

4/14/2021

"Simulating customer Journey to find pain points using Tealeaf"

4.5/5

What do you like best about Tealeaf by Acoustic?

real time issue tracking of the challenges faced by customers and heatmap depicting the pain areas Review collected by and hosted on G2.com.

What do you dislike about Tealeaf by Acoustic?

the length of the sessions are too long, there is no easy way to identify pain points Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

3/24/2021

"Tealeaf recommendation"

5/5

What do you like best about Tealeaf by Acoustic?

Reduce customer churn and production support cost. Not only that, but being a smart analytical tool it helps in tracking website's elusive factor’s successes and failures. Review collected by and hosted on G2.com.

What do you dislike about Tealeaf by Acoustic?

First level understanding or navigations are bit of a concern. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

8/31/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Acoustic Experience Analytics (Tealeaf)"

4.5/5

What do you like best about Tealeaf by Acoustic?

I like the improvement in replay and as well as layout (GUI Appearance) in portal where users can catch information on the page. Review collected by and hosted on G2.com.

What do you dislike about Tealeaf by Acoustic?

Sometimes it takes more time to render the page in replay. Dashboards needs to improve. Review collected by and hosted on G2.com.

Recommendations to others considering Tealeaf by Acoustic:

I recommend to others since we can show visual evidence for any issue to the product teams or development teams where they can understand the issue without wasting time to replicating the issue, teams can fix the issues on time. Review collected by and hosted on G2.com.

What problems is Tealeaf by Acoustic solving and how is that benefiting you?

Created Events to track business functionality and identified some of the issues like application crash, specific API errors, home page down( users struggle to login) and user struggle in check out the orders.. etc. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

8/27/2020

"Best analytics tool for CX"

4.5/5

What do you like best about Tealeaf by Acoustic?

Replay feature along with session data. Also I like the alerting system. Also not being dependent on JavaScript tags like competition (Adobe analytics, Google analytics) takes all the developer side implementation out of the window. Review collected by and hosted on G2.com.

What do you dislike about Tealeaf by Acoustic?

Not able to debug Tealeaf events. If I need to add some advanced JavaScript, I've no way to understand where my logic fails. Also reports can use a touch of modern UI. Review collected by and hosted on G2.com.

Recommendations to others considering Tealeaf by Acoustic:

If you've just one tool for analytics then let Tealeaf be it. Review collected by and hosted on G2.com.

What problems is Tealeaf by Acoustic solving and how is that benefiting you?

We are solving customer session replay for financial proof and verification. Also using reports for various domains like cyber security and customer experience analytics. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

9/3/2020

"Lots of potential and some powerful features but still lagging behind competition"

3/5

What do you like best about Tealeaf by Acoustic?

The amount of rich data that is captured. There is extreme granularity in the data. You can be as basic or advanced as you want or need to be in analysis. Review collected by and hosted on G2.com.

What do you dislike about Tealeaf by Acoustic?

Lack of out of the box functionality, Such as reports. The data is there but nothing is done with it until it's configured to pay attention to it. Some areas of the application are dated in their appearance and/or are not intuitive as they could be. Problems with traffic feed are difficult to diagnose. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

9/2/2020

"Session replay made easy"

5/5

What do you like best about Tealeaf by Acoustic?

the analytics and alerts when customers are struggling Review collected by and hosted on G2.com.

What do you dislike about Tealeaf by Acoustic?

Only nice to have would be more historical, but that is not a tealeaf limitation Review collected by and hosted on G2.com.

Roberto A.

Small-Business (50 or fewer emp.)

8/27/2020

"Experience with Teleaf"

4.5/5

What do you like best about Tealeaf by Acoustic?

The solution that is delivered to know the experience of users on a platform Review collected by and hosted on G2.com.

What do you dislike about Tealeaf by Acoustic?

The difficult access to an ordered and simplified documentation for each configuration Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

8/27/2020

"Must have product if working in a digital space"

5/5

What do you like best about Tealeaf by Acoustic?

Really enjoy having real-time alerts created which enables us to take a proactive approach to customer impacting issues. Review collected by and hosted on G2.com.

What do you dislike about Tealeaf by Acoustic?

There isnt anything i dislike about this tool at the moment Review collected by and hosted on G2.com.