1. [Home](https://www.g2.com/) 2. ... 3. [Session Replay Software](https://www.g2.com/categories/session-replay) 4. [Tealeaf by Acoustic Discussions](https://www.g2.com/products/tealeaf-by-acoustic/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0ef5ff0cf4a0a4a34c2c347698bd5d44/tealeaf-by-acoustic.png "Product Avatar Image") ](/products/tealeaf-by-acoustic/reviews) [ Tealeaf by Acoustic ](/products/tealeaf-by-acoustic/reviews) (37)4.1/5 Acoustic Experience Analytics (Tealeaf) helps organizations understand customer behavior across a digital touchpoints, improve website conversions, and optimize the customer experience. Leveraging a unique combination of session replay, heatmaps, behavioral analytics, and AI-powered anomaly detection, leading brands use Acoustic Experience Analytics go beyond traditional web analytics to learn why certain behavior takes place, quickly diagnose issues, and receive actionable insights on how to improve it – leading to significantly higher conversions and increased velocity through the customer experience. IT, Marketing, eCommerce, UX, and Web teams use Acoustic Experience Analytics to optimize websites, mobile apps, call center experiences to make the process as seamless as possible for customers. - Understand reasons for site abandonment and improve conversions - Identify moments of struggle in the customer experiences and how to fix them - Improve user experience and speed to convert - Find and fix issues quickly - Proactively manage and fight fraudulent activities across your digital channels - Quantify the business impact of every customer engagement Acoustic Experience Analytics offers a flexible deployment through SaaS, hybrid, or on-premise. Show More * * * ### 39.0 Nps Score Already have Tealeaf by Acoustic? ### All Tealeaf by Acoustic Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # What is acoustic tealeaf? ](/discussions/ibm-tealeaf-customer-experience-what-is-acoustic-tealeaf) What is acoustic tealeaf? [ Visitor Identification Software ](https://www.g2.com/tags/visitor-identification-software)[ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace)[ Session Replay Software ](https://www.g2.com/tags/session-replay-software)[ Heatmap Tools ](https://www.g2.com/tags/heatmap-tools) [ Customer Journey Analytics Software ](https://www.g2.com/tags/customer-journey-analytics-software)[ Product Analytics Software ](https://www.g2.com/tags/product-analytics-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tealeaf+by+Acoustic+questions+and+get+answers+from+expert+users+in+our+Tealeaf+by+Acoustic+Discussions+section.&title=Tealeaf+by+Acoustic+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tealeaf+by+Acoustic+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tealeaf+by+Acoustic+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss%0aAsk+Tealeaf+by+Acoustic+questions+and+get+answers+from+expert+users+in+our+Tealeaf+by+Acoustic+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tealeaf+by+Acoustic+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss%0aAsk+Tealeaf+by+Acoustic+questions+and+get+answers+from+expert+users+in+our+Tealeaf+by+Acoustic+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is tealeaf used for? ](/discussions/what-is-tealeaf-used-for) What is tealeaf used for? [ Session Replay Software ](https://www.g2.com/tags/session-replay-software)[ Heatmap Tools ](https://www.g2.com/tags/heatmap-tools)[ Customer Journey Analytics Software ](https://www.g2.com/tags/customer-journey-analytics-software)[ Product Analytics Software ](https://www.g2.com/tags/product-analytics-software) [ Visitor Identification Software ](https://www.g2.com/tags/visitor-identification-software)[ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tealeaf+by+Acoustic+questions+and+get+answers+from+expert+users+in+our+Tealeaf+by+Acoustic+Discussions+section.&title=Tealeaf+by+Acoustic+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tealeaf+by+Acoustic+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tealeaf+by+Acoustic+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss%0aAsk+Tealeaf+by+Acoustic+questions+and+get+answers+from+expert+users+in+our+Tealeaf+by+Acoustic+Discussions+section.) 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[Madhu R.](https://www.g2.com/users/dcc689aa-aa38-4bb5-951b-c5a57594ee87 "Madhu R.") • almost 7 years ago More Options - [ # What is the most useful feature that most customers impressed out of v10 features. ](/discussions/what-is-the-most-useful-feature-that-most-customers-impressed-out-of-v10-features) let me know [ Tealeaf acoustic experience analytics ](https://www.g2.com/tags/tealeaf-acoustic-experience-analytics)[ Session Replay Software ](https://www.g2.com/tags/session-replay-software)[ Heat Maps Software ](https://www.g2.com/tags/heat-maps-software)[ Heatmap Tools ](https://www.g2.com/tags/heatmap-tools) [ Customer Journey Analytics Software ](https://www.g2.com/tags/customer-journey-analytics-software)[ Product Analytics Software ](https://www.g2.com/tags/product-analytics-software)[ Visitor Identification Software ](https://www.g2.com/tags/visitor-identification-software)[ Genesys AppFoundry Marketplace ](https://www.g2.com/tags/genesys-appfoundry-marketplace) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tealeaf+by+Acoustic+questions+and+get+answers+from+expert+users+in+our+Tealeaf+by+Acoustic+Discussions+section.&title=Tealeaf+by+Acoustic+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tealeaf+by+Acoustic+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tealeaf+by+Acoustic+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss%0aAsk+Tealeaf+by+Acoustic+questions+and+get+answers+from+expert+users+in+our+Tealeaf+by+Acoustic+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tealeaf+by+Acoustic+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss%0aAsk+Tealeaf+by+Acoustic+questions+and+get+answers+from+expert+users+in+our+Tealeaf+by+Acoustic+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/tealeaf-by-acoustic/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/df1ff13f1537bc42c5227995f6886734/tealeaf-by-acoustic.svg "Product Avatar Image") ### Have you used Tealeaf by Acoustic before? Answer a few questions to help the Tealeaf by Acoustic community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftealeaf-by-acoustic%2Fdiscuss%3Fsmall_ask%3Dtealeaf-by-acoustic) No ## Top Contributors in Tealeaf by Acoustic 1 E5 Loading... ### [e69c004c2c8ca47362e985efd70b1382ad0c0e79 5.](https://www.g2.com/users/14e4e65a-9e2a-4ebc-b51f-809e1625e9b8 "e69c004c2c8ca47362e985efd70b1382ad0c0e79 5.") 1 pt 2 ![Sneha P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sneha P.") SP Loading... ### [Sneha P.](https://www.g2.com/users/c7f6a525-bfa1-42f0-aa93-3551057c96a1 "Sneha P.") Associate Consultant 1 pt 3 ![Harvey W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harvey W.") HW Loading... ### [Harvey W.](https://www.g2.com/users/d49d64e4-47f1-439b-8d4f-a92a0cd6ecba "Harvey W.") Director of Product Management 1 pt