Top 10 Ace Waves Alternatives & Competitors

The AI Customer Support Agents Software solutions below are the most common alternatives that users and reviewers compare with Ace Waves. Other important factors to consider when researching alternatives to Ace Waves include ease of use and reliability. The best overall Ace Waves alternative is Zoho Desk. Other similar apps like Ace Waves are Zendesk for Customer Service, Dialpad Connect, Birdeye, and Fin by Intercom. Ace Waves alternatives can be found in AI Customer Support Agents Software but may also be in Help Desk Software or VoIP Providers.

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Best Paid & Free Alternatives to Ace Waves

Zoho Desk
Zendesk for Customer Service
Dialpad Connect
Birdeye
Fin by Intercom
Freshdesk
SOCi
Talkdesk

Top 10 Alternatives to Ace Waves Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Ace Waves stacks up to the competition and find the best product for your business.

Zoho Desk

By Zoho

4.4/5

(7,210)

Product Description

Categories in common with Ace Waves:

AI Customer Support Agents

Zendesk for Customer Service

By Zendesk

4.3/5

(6,678)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Categories in common with Ace Waves:

AI Customer Support Agents

Dialpad Connect

By Dialpad

4.4/5

(3,947)

Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Categories in common with Ace Waves:

AI Customer Support Agents

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Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Categories in common with Ace Waves:

AI Customer Support Agents

Freshdesk

By Freshworks

4.4/5

(3,620)

Product Description

Categories in common with Ace Waves:

AI Customer Support Agents

SOCi

By SOCi

4.5/5

(3,596)

Product Description

Categories in common with Ace Waves:

AI Customer Support Agents

Talkdesk

By Talkdesk

4.4/5

(2,498)

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with Ace Waves:

AI Customer Support Agents

Front

By Front App

4.7/5

(2,405)

Product Description

Categories in common with Ace Waves:

AI Customer Support Agents

JustCall

By Saas Labs

4.3/5

(2,357)

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with Ace Waves:

AI Customer Support Agents