Our assigned customer solution representative. Sabrina is the best Review collected by and hosted on G2.com.

Everything. This is the most unstable software I’ve ever used. Depending on the report you run, you get completely different numbers for the same thing you’re looking for. I have no choice but to use this for my business, but it’s a nightmare. Every single month, there’s something new breaking, and tech support is absolutely useless. They can’t even fix the simplest issues we’ve asked for, and we have to manually enter and correct things constantly because they can't get it right. In one word: Terrible. Review collected by and hosted on G2.com.

We love having all our Gym software on a single platform and ABC has the best account management and support we have ever seen. Review collected by and hosted on G2.com.

Excited about future upgrades to the full ABC IGNITE suite. Review collected by and hosted on G2.com.

Daily billing

Access control

The software allows access into the facility 24 hrs. Review collected by and hosted on G2.com.

Cumbersome

Not user friendly

Comically screens

Poor reports in software

Inadequate tech support

No retention component Review collected by and hosted on G2.com.

The ability to add details and track all member activity, including usage, purchases, events, etc/ Review collected by and hosted on G2.com.

Program is outdated and freezes often. System updates are slow, etc. Review collected by and hosted on G2.com.

What makes me recommend this product is the customer service. We took over a facilities that had the system in place and I had an onboarding Rep who was available to me at all hours of the day and walked me through every step of system. They sent out a tech free of charge to train me. The account rep assigned to me now is always available to assist with anything we need. They have a 24 technical support which is phenomenal. Never have to wait on hold and has extremely helpful friendly staff. I have not worked with a system with better customer support. Review collected by and hosted on G2.com.

Some things in the system seem more complicated than they should be. Feel I have to call support to figure out new things that are not intuitive. Review collected by and hosted on G2.com.

Managing gym members was easy. From check-ins to leaving notes, it was all organized. Review collected by and hosted on G2.com.

The customer support was the part that I liked the least. Review collected by and hosted on G2.com.

My favorite feature is that MICO allows our members to update their accounts and billing right on their phone! Keeps the billing simple and effective for our member. Great for customer service! Review collected by and hosted on G2.com.

The only issue we had was having all of our current members have to create their accounts when we first switched- a lot of members were struggling at first. Review collected by and hosted on G2.com.

I like that customer support is very easy to access and low call wait times Review collected by and hosted on G2.com.

I did like having to manually add classes on calendar per class instead of adding all at once. Review collected by and hosted on G2.com.

Was able to manage members of the club in one place, including check ins, financial and calendars. one stop shop Review collected by and hosted on G2.com.

The software felt and looked old, it was not always intuitive. Review collected by and hosted on G2.com.

It’s a great system which keeps member documents and personal info confidential. Review collected by and hosted on G2.com.

Sometimes the system auto bills members even after putting cancellation document through. Review collected by and hosted on G2.com.