Simplesat Reviews & Product Details

It helps me collect and organize feedback in a simple way. I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create health education content. Because my work involves patient communication, wellness programs, follow-up activities, and educational outreach, understanding people's experiences and feedback is important. What I love most about Simplesat is that feedback collection, survey distribution, response tracking, and reporting are available in one place. I can create surveys, share them through different channels, and review responses without spending much time managing separate tools. The setup was easy and the interface was simple to understand from the beginning. I use survey creation, satisfaction ratings, response collection, survey sharing, and reporting features. These help me gather feedback after consultations, wellness programs, and health education activities. I also like that responses stay organized and are easy to review when looking for patterns or areas that may need attention.

Another useful thing is the flexibility in how surveys can be delivered. Email delivery, links, embedded surveys, and different satisfaction measurement options make it easier to collect feedback from different groups. The reporting and feedback insights help me understand overall satisfaction levels and identify common trends from responses. Performance has been reliable during regular use, and moving between survey creation, distribution, and feedback review feels smooth. The platform provides a good balance between ease of use and useful feedback management features without feeling overly complicated. Overall, it fits naturally into my daily workflow and helps me manage feedback in a more organized and structured way. Review collected by and hosted on G2.com.

The platform is focused on customer satisfaction and feedback collection, which is great for its purpose. However, when working with different types of surveys, I occasionally found myself looking for a few additional research-style survey options. For customer feedback workflows it performs well, but some users may need more specialized survey capabilities depending on their use case. Review collected by and hosted on G2.com.

What I liked the most so far was the interaction with the Simplesat team; they were very resolute in addressing my needs. I think the internal dashboards are quite cool and seem like they will be very useful. Additionally, the support part is easy and the product's usability is very intuitive. The ease of use greatly facilitated the migration process from Delighted to Simplesat, allowing me to perform many tasks on my own, without needing support help. The initial setup process was very easy, without any difficulty. Review collected by and hosted on G2.com.

I think the information sent in the Daily Digest is not sufficient. They could have more details regarding the number of detractors, promoters, and neutrals. Another thing is our need to, when finishing a positive evaluation, present a link for the customer to review us on Amazon or other platforms. To do this, I need to know where my product was purchased, but Simplesat currently cannot handle this information. Review collected by and hosted on G2.com.

I like Simplesat's feedback dashboard because it helps us see customer feedback in real-time. I also appreciate Pete, our product expert, who helped smoothen our migration from a different platform. Review collected by and hosted on G2.com.

Dashboards and reporting could be improved. Dashboards don't support double decimal points, and the filters/reports that can be added are quite limited. We encountered some feature loss from Stella/Medallia in regards to personalization of CSAT surveys for specific agents (no photos included for the agent) and question formatting that lead to a longer and droned out experience with our old survey question setup. We had to simplify our surveys to make it match Simplesat. Review collected by and hosted on G2.com.

Simplicity, easy to setup, Integration is very simple. It works well and it offer a lot of features for the first tier. Pricing is reasonnable. Review collected by and hosted on G2.com.

The ui is set to works for complexe business but can be more simple. Review collected by and hosted on G2.com.

It does not overcomplicate things, it’s easy for us Review collected by and hosted on G2.com.

The dashboard is basic, it could have been much better if we were able to get or create one that we want. Review collected by and hosted on G2.com.

I love the extremely responsive Chat support. It starts with an AI bot but you can very quickly get to a knowledgeable human. This time I had some interesting issues getting an integration with HubSpot to work. Vicktor, from support was very patient and listened well, taking the time to really understand my problem. In the end, Viktor figured out what I was doing wrong and the integration is working! Thanks to viktor this time but Support has been exceptional each time I've needed it. Review collected by and hosted on G2.com.

I don't have anything to add here....... Review collected by and hosted on G2.com.

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort.

Support is top-notch, with quick resolutions and prompt modifications when needed.

Setting up alerts to various tools for a executive visibility Review collected by and hosted on G2.com.

It solves my Survey purpose, nothing I can complain about Review collected by and hosted on G2.com.

I find Simplesat seamless and effective for its use case, particularly in collecting customer feedback. The ability to send surveys via a link is a great help. The support team is highly receptive, very helpful, and responds quickly whenever I have questions or encounter problems. Review collected by and hosted on G2.com.

The survey feature could be more customizable. I think the feature can be rigid when you are trying to get more specific feedback. I should be able to customize all aspects of the survey, like for example, allow me to change the opening question, allow me to add a photo background. Review collected by and hosted on G2.com.

Their customer support is truly outstanding. Every question is answered thoroughly and promptly, and their team is always ready to help without ever making us feel like our questions are insignificant. Beyond that, we love how customizable the surveys are and how intuitive the data collection process has been. Our dashboards and topics are set up exactly the way we need them, perfectly tailored to what works best for us as a company. Overall, Simplesat provides a supportive, knowledgeable, and genuinely friendly experience! Review collected by and hosted on G2.com.

Our experience with Simplesat has been overwhelmingly positive, so there’s very little to dislike. There are a few features we would love to see in the future, such as comparison benchmarks against industry standards and integration with our reporting platform, Syncly. However, the Simplesat team is always incredibly receptive to feedback. Whenever something isn’t available yet, they’re quick to consider our requests and explore ways to bring new features to life. Their openness, collaboration, and commitment to improvement make the platform even stronger. Review collected by and hosted on G2.com.

I appreciate how straightforward and simple the integration process with Simplesat and other platforms like Zendesk was for my team. I find the data export incredibly useful for generating detailed reports, and the simplicity of the interface makes usage very rewarding. The ability to integrate with other market tools is a significant advantage for me. Overall, I rate it a ten and would definitely recommend it to others. Review collected by and hosted on G2.com.

I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to log in again, which disrupts my workflow. Review collected by and hosted on G2.com.