# Delighted vs Simplesat Comparison

| | Delighted | Simplesat | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 60 | 167 | 
| **Largest Market Segment** | Mid-Market (57.6% of reviews) | Small-Business (57.6% of reviews) | 
| **Entry Level Price** | $0.00 | $119.00 Per Month | 

---
## Top Pros & Cons

### Delighted

**Not enough data**

### Simplesat

Pros:
- Customer Support (10 reviews)
- Ease of Use (9 reviews)

Cons:
- Survey Issues (2 reviews)
- Complex Usability (1 reviews)

---
## Ratings Comparison
| Rating | Delighted | Simplesat | 
|---|---|---|
  | **Meets Requirements** | 9.0 (51 reviews) | 9.3 (111 reviews) | 
  | **Ease of Use** | 9.6 (51 reviews) | 9.6 (111 reviews) | 
  | **Ease of Setup** | 9.4 (39 reviews) | 9.3 (103 reviews) | 
  | **Ease of Admin** | 9.4 (39 reviews) | 9.5 (98 reviews) | 
  | **Quality of Support** | 9.3 (45 reviews) | 9.9 (102 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (36 reviews) | 9.7 (92 reviews) | 
  | **Product Direction (% positive)** | 8.8 (50 reviews) | 9.3 (104 reviews) | 

---
## Pricing

### Delighted

#### Entry-Level Pricing

Plan: Free Starter

Price: $0.00

Key Features:
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user

[Browse all 4 editions](https://www.g2.com/products/delighted/pricing)

#### Free Trial

Yes

### Simplesat

#### Entry-Level Pricing

Plan: Standard

Price: $119.00 Per Month

Description: $109 per month, billed annually

Key Features:
- 5 users
- 1k monthly responses
- Unlimited surveys

[Browse all 4 editions](https://www.g2.com/products/simplesat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | N/A | N/A |
| **Simplesat** | N/A | N/A |

#### Survey Management

| Feature | Delighted | Simplesat | 
|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 
| **Question Types** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Delighted | Simplesat | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | 

#### Survey Insights

| Feature | Delighted | Simplesat | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Delighted | Simplesat | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Delighted** | 8.6/10 | 7 |
| **Simplesat** | 8.9/10 | 82 |

#### Generative AI

| Feature | Delighted | Simplesat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 6.9 (12 reviews) | 

#### Survey Management

| Feature | Delighted | Simplesat | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (7 reviews) ✓ Verified | 9.2 (73 reviews) | 
| **Survey Deployment** | 9.0 (7 reviews) ✓ Verified | 9.3 (76 reviews) ✓ Verified | 
| **Feedback Collection** | 8.6 (7 reviews) ✓ Verified | 9.3 (78 reviews) ✓ Verified | 
| **Device Responsiveness** | 8.1 (7 reviews) ✓ Verified | 9.4 (74 reviews) ✓ Verified | 

#### Process Management

| Feature | Delighted | Simplesat | 
|---|---|---|
| **Feedback Aggregation** | 7.8 (6 reviews) ✓ Verified | 9.3 (76 reviews) ✓ Verified | 
| **Trigger Alerts** | 8.3 (7 reviews) | 9.3 (64 reviews) | 
| **Real-Time Analysis** | 7.9 (7 reviews) ✓ Verified | 9.3 (72 reviews) ✓ Verified | 
| **Real-Time Action** | 8.8 (7 reviews) | 9.2 (70 reviews) | 

#### System Management

| Feature | Delighted | Simplesat | 
|---|---|---|
| **Security** | 8.9 (6 reviews) ✓ Verified | 9.3 (70 reviews) ✓ Verified | 
| **System Monitoring** | 9.7 (5 reviews) ✓ Verified | 9.1 (62 reviews) | 

---
## Categories
**Shared Categories (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Delighted (1):** [Survey Software](https://www.g2.com/categories/survey)



---
## Reviewer Demographics

### By Company Size

| Segment | Delighted | Simplesat | 
|---|---|---|
| **Small-Business** | 40.7% | 57.6% | 
| **Mid-Market** | 57.6% | 38.6% | 
| **Enterprise** | 1.7% | 3.8% | 

### By Industry

#### Delighted

- **Computer Software:** 18.6%
- **Information Technology and Services:** 15.3%
- **Internet:** 10.2%
- **Apparel & Fashion:** 3.4%
- **Building Materials:** 3.4%
- **Retail:** 3.4%
- **Consumer Services:** 3.4%
- **Financial Services:** 3.4%
- **Insurance:** 3.4%
- **Graphic Design:** 1.7%
- **Other:** 33.9%

#### Simplesat

- **Information Technology and Services:** 40.4%
- **Computer & Network Security:** 10.3%
- **Computer Software:** 10.3%
- **Financial Services:** 5.1%
- **Apparel & Fashion:** 3.2%
- **Consumer Services:** 3.2%
- **Telecommunications:** 2.6%
- **Hospital & Health Care:** 2.6%
- **Marketing and Advertising:** 2.6%
- **Consumer Goods:** 1.9%
- **Other:** 17.9%

---
## Alternatives

### Alternatives to Delighted

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews)
- [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews) — 4.3/5 stars (65 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (953 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)

### Alternatives to Simplesat

- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Outgrow](https://www.g2.com/products/outgrow/reviews) — 4.7/5 stars (330 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7342 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)

---
## Top Discussions

### Delighted

- Title: [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) — 1 comment
  > **Top comment:** "It's Qualtrics I think"
- Title: [Is it possible to send SMS surveys to customers with Delighted?](https://www.g2.com/discussions/13794-is-it-possible-to-send-sms-surveys-to-customers-with-delighted) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for..."

### Simplesat

- Title: [What is CSAT in customer service?](https://www.g2.com/discussions/what-is-csat-in-customer-service) — 1 comment
  > **Top comment:** "CSAT measures the degree to which a product/service meets Customer Experience. So in the context of customer service, CSAT Determines how many of your..."
- Title: [What is simplesat?](https://www.g2.com/discussions/what-is-simplesat) — 1 comment
  > **Top comment:** "Simplesat is a fun and easy way to collect  CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect..."
- Title: [In what ways are companies leveraging SimpleSat for LeadGen and Sales?](https://www.g2.com/discussions/13466-in-what-ways-are-companies-leveraging-simplesat-for-leadgen-and-sales) — 1 comment, 1 upvote
  > **Top comment:** "Hi Joshua! A bit of a delayed response here but better late than never I hope. 😅

I wouldn't really view Simplesat as a leadgen or sales tool. Especially a..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/delighted-vs-simplesat)