Compare Delighted and Simplesat 
Featured Products
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (58.1% of reviews)
Entry-Level Pricing
$0.00
$119.00 Per Month
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSimplesat
Star Rating
(165)4.8 out of 5
Market Segments
Small-Business (58.1% of reviews)
Pros & Cons
Entry-Level Pricing
$119.00 Per Month
Free Trial is available
Browse all 4 pricing plansDelighted vs Simplesat
When assessing the two solutions, reviewers found them equally easy to use. However, Delighted is easier to set up , while reviewers preferred administration and ease of doing business with Simplesat overall.
- Reviewers felt that Simplesat meets the needs of their business better than Delighted.
- When comparing quality of ongoing product support, reviewers felt that Simplesat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Simplesat over Delighted.
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
Simplesat
Standard
$119.00
Per Month
$109 per month, billed annually
- 5 users
- 1k monthly responses
- Unlimited surveys
Free Trial
Delighted
Free Trial is available
Simplesat
Free Trial is available
Ratings
Meets Requirements
9.0
51
9.3
110
Ease of Use
9.6
51
9.6
110
Ease of Setup
9.4
39
9.3
102
Ease of Admin
9.4
39
9.5
98
Quality of Support
9.3
45
9.9
101
Has the product been a good partner in doing business?
9.5
36
9.7
92
Product Direction (% positive)
8.8
50
9.3
103
Features by Category
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
12
Not enough data
6.9
12
Survey Management
9.0
7
|
Verified
9.2
73
9.0
7
|
Verified
9.3
75
|
Verified
8.6
7
|
Verified
9.3
77
|
Verified
8.1
7
|
Verified
9.5
73
|
Verified
Process Management
7.8
6
|
Verified
9.3
75
|
Verified
8.3
7
9.3
64
7.9
7
|
Verified
9.3
71
|
Verified
8.8
7
9.2
70
System Management
8.9
6
|
Verified
9.3
70
|
Verified
9.7
5
|
Verified
9.1
62
Categories
Categories
Shared Categories
Delighted and Simplesat are categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Simplesat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Apparel & Fashion
3.4%
Building Materials
3.4%
Other
49.2%
Information Technology and Services
40.6%
Computer & Network Security
10.3%
Computer Software
10.3%
Financial Services
5.2%
Apparel & Fashion
3.2%
Other
30.3%
Alternatives
Discussions
Who owns delighted?
1 Comment
MH
It's Qualtrics I thinkRead more
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
What is CSAT in customer service?
1 Comment
SJ
CSAT measures the degree to which a product/service meets Customer Experience. So in the context of customer service, CSAT Determines how many of your...Read more
What is simplesat?
1 Comment
HL
Simplesat is a fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect...Read more
In what ways are companies leveraging SimpleSat for LeadGen and Sales?
1 Comment
CB
Hi Joshua! A bit of a delayed response here but better late than never I hope. 😅
I wouldn't really view Simplesat as a leadgen or sales tool. Especially a...Read more
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