Copper Reviews & Product Details

Copper is the only client and project management tool that's a Recommended for Google Workspace app. Built for agencies, consultants and professional services, Copper helps you connect with leads, win deals, deliver projects and create repeat clients. All in one easy-to-use tool. Join 30,000+ professional services businesses in building more valuable, longer-lasting relationships. Collect leads with website contact forms or scan business cards from our mobile app. Leads flow effortlessly into your sales pipeline. Pipeline flags and reports help you keep things moving. Transition new clients over to your onboarding or project delivery pipelines with one click. Manage next steps and tasks directly on your pipeline without needing to click into projects. Copper’s integration with Google works seamlessly with your Gmail, Calendar and Drive, you never have to switch tabs to add leads, track email conversations, find files and manage tasks in your marketing and sales process. Talking to a new person? Add new contacts directly from Gmail through our Chrome Extension. Hover over any Copper contact for rich, contextualized communication and activity details. Surface your CRM reminders and tasks alongside your Gmail inbox. Speed up your email responses with email templates, automations and merge fields. Add new leads and update old ones based on your email interactions, Google Contacts and Copper suggestions. Manual data entry is a thing of the past. Your Google Calendar gets a makeover too. You can look up event details, customer interactions, and materials directly from Google Calendar without breaking your workflow. Stop hunting for files, they're right where you need them. Files and Google docs sync to your Copper contact records automatically. Quickly surface customer files across company and deal records, and easily attach suggested files in Gmail based on your email activity. Export any data from Copper directly to Google Sheets via the custom report builder, or connect to Looker Studio to visualize Copper data longside other data sources.

Seller

Copper

Discussions

Copper Community

Languages Supported

German, English, French, Italian, Japanese, Dutch, Spanish

Solution Type

All-in-One

Used by Wideo and 2 others

Beta

15% Off Annual Plan for Life

15% Off Annual Plan for Life on all available Copper plans

Copper Integrations

(6)

Verified by Copper

G2 reviews are authentic and verified.

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Marina O.

Manager

Small-Business (50 or fewer emp.)

8/6/2026

"Total game-changer for our real estate pipeline."

4.5/5

What do you like best about Copper?

Copper is awesome for our team. The Google Workspace integration is super smooth since we basically live in Gmail, so having the CRM right there in the sidebar saves us a ton of time.

The third-party app connections are great too. We use Slack and Mailchimp daily, and everything links up without any hassle. We were doing WhatsApp manually before, but once we saw they added the timelines.ai WhatsApp integration, we knew we will use it,total game-changer for keeping our client chats logged right in the CRM.

Plus, the interface is super clean and onboarding takes minutes, so the whole team picked it up fast. Review collected by and hosted on G2.com.

What do you dislike about Copper?

Custom reporting could use a bit more flexibility for niche real estate workflows. And managing highly specific property attributes sometimes takes extra workarounds. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

It kills data silos dead. The visual, drag-and-drop pipeline makes tracking buyers and sellers through every stage super intuitive. Automatic contact enrichment and zero-data-entry features pull in background data and emails instantly, meaning our advisors spend less time doing admin busywork and more time closing property deals. Between our emails, calendar events, and team updates, our whole team gets a crystal-clear, 360-degree view of every client instantly. Less friction, zero dropped leads, and way smoother operations. Review collected by and hosted on G2.com.

Matt M.

CEO & Founder

Small-Business (50 or fewer emp.)

5/15/2026

"Copper CRM Streamlined Our Workflow with Fast Search, Smart Automations, and Great Visibility"

5/5

What do you like best about Copper?

Copper CRM is fast loading, easy to search and load my clients on the fly. As a web/advertising agency, we were able to customize Company fields to streamline our workflow. The visibility is amazing with Workspace integration where we can see all of our email conversations. From the sales side, I love the pipeline flow - especially the automations that add reminders to my calendar and tasks from a single view to follow up on deals. The email automation has reduced the amount of time doing check ins with referral partners, past clients, and potential clients. My deals are closing faster, our team is operating more efficiently, and our visibility has increased. Love it! Review collected by and hosted on G2.com.

What do you dislike about Copper?

I wish the fields were live and had a Copy/Save icon next to each. When moving quickly to copy data from a field, I worry we will wipe the data out. I don't like not having an undo or restore functionality if there is a mistake. Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Matt,

Thank you so much for providing your feedback! We're thrilled to hear you're enjoying Copper's integration with Google Workspace and specifically our pipeline and automations functionality.

I'll share the feedback regarding fields to our product team.

Cheers to increased productivity with Copper!

Best, Melanie at Copper

Martha B.

Senior IT Infrastructure & GDPR Compliance Specialist

Information Technology and Services

Mid-Market (51-1000 emp.)

6/29/2026

"GDPR-Compliant CRM with Room for Improvement"

4/5

What do you like best about Copper?

As our firm’s GDPR and BSI compliance lead, Copper’s built-in data governance tools are its biggest strength. I can tag each client record with custom retention rules aligned to German privacy law and pull one-click exports to respond quickly to customer data access requests. Native G Suite sync attaches all client emails and meeting history straight to their CRM profile, eliminating scattered personal data across our mailboxes. Role-based access locks confidential hosting contracts from junior staff, matching our internal BSI access policies, and immutable activity logs supply ready-made audit trails for our annual IT compliance reviews. Having all client leads, active hosting contracts and support correspondence stored in a single hub also drastically cuts the time we spend gathering records ahead of audits. Review collected by and hosted on G2.com.

What do you dislike about Copper?

Copper’s regional hosting setup is its most critical flaw for German businesses—much of our client contact data still passes through US servers, so I have to manually migrate datasets to our on-prem GDPR archive every month to stay compliant. There’s no native automation to bulk delete expired client records, which adds repetitive manual admin work. Exported audit logs don’t match the structured format our internal BSI auditors require, meaning extra formatting work before every review. The platform’s German interface translation is incomplete; many advanced compliance menus remain English-only, slowing down less technical junior team members during daily CRM work. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

Before implementing Copper, our client information was split across disjointed spreadsheets, inboxes and support tickets, creating major GDPR risks from unorganized personal data. This CRM unifies all client interaction and contract data in one secure location. Its dedicated privacy tools cut down hours of prep work for data subject requests and compliance audits, while fine-tuned access controls and permanent activity logs let us enforce consistent, traceable data governance across our sales and support teams. Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Martha,

Thank you for taking the time to share such a thoughtful review. We're delighted to hear that Copper has helped centralize your client data and streamline your GDPR and compliance workflows. It's especially rewarding to know that features like custom fields, role-based permissions, activity history, and Google Workspace integration are helping your team save time and stay organized during audits.

We also appreciate your candid feedback on regional data hosting, record retention automation, audit log formatting, and German-language support. Hearing how these areas impact your day-to-day operations gives our team valuable insight into where we can continue improving the product for customers with complex compliance requirements.

Thank you again for choosing Copper and for sharing your experience. We truly appreciate your partnership and your thoughtful feedback.

Melanie at Copper

Thomas t.

Senior B2B Marketing & CRM Operations Manager

Marketing and Advertising

Mid-Market (51-1000 emp.)

5/20/2026

"Seamless Google Integration, Perfect for Mid-Sized Teams"

4.5/5

What do you like best about Copper?

We use Copper as our main CRM to manage full lead pipelines and maintain long-term client relationships across our marketing agency. It perfectly unifies prospect nurturing, daily client management and cross-team workflow coordination. Its greatest strength is the flawless native integration with Google Workspace, especially built-in Gmail functionality. Our team can edit contact info, update deal progress and set follow-up tasks directly within emails, which removes tedious extra operations and greatly raises daily usage willingness. The visual drag-and-drop pipeline layout is clean and easy to master, and the automatic activity log records all emails, calls and work notes in real time. This ensures smooth information handover between marketing and sales teams with no missing communication details. Review collected by and hosted on G2.com.

What do you dislike about Copper?

Copper’s native reporting and analytical features are quite limited for marketing teams. It only supports basic pipeline data viewing, and lacks practical lead source tracking and campaign ROI measurement tools. We have to manually export data to Google Sheets to finish in-depth performance analysis. It also does not support customized marketing KPI dashboards and scheduled automated report sending, creating extra repetitive office work. In addition, its built-in automation logic is relatively basic, which cannot fully satisfy our complex multi-stage customer follow-up and nurturing workflows. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

It successfully fixes the long-standing issue of fragmented customer data and disconnected team workflows. All client resources and business progress are centrally stored inside the Google tools we already use every day. It standardizes lead follow-up processes, reduces missed business opportunities, delivers clear overall pipeline visibility, and effectively improves internal collaboration efficiency and our overall client service standard. Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Thomas, Thank you so much for sharing your feedback. It's reviews like this that help shape the future of Copper and validate our product direction. We're happy to hear our integration with Google Workspace is a standout functionality and positively impacting your business.

I'll share your feedback around our reporting features with the product team. They may reach out for more information.

All the best, Melanie at Copper

Arulmurugan K.

Sales and Marketing

Mid-Market (51-1000 emp.)

2/6/2026

"Tight Google Workspace Integration That Makes Contact & Deal Management Easy"

4.5/5

What do you like best about Copper?

Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which makes my contact management easier. Managing the pipeline and deals are bit clean and easier. It highly reduces the manual effort. Review collected by and hosted on G2.com.

What do you dislike about Copper?

Certain advanced reporting and customisation features are bit limited, compared to other larger enterprise CRMs. With the available features, pricing is also a bit higher on the scale. Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Arulmurugan, Thank you so much for leaving your review! We're thrilled to hear our integration with Google Workspace makes your contact management workflows easier and efficient. We've shared your feedback with the team. Melanie at Copper

Garret C.

Real Estate Agent

Small-Business (50 or fewer emp.)

2/20/2020

"Best CRM Ever!"

5/5

What do you like best about Copper?

I like the integration with Google. Seeing my CRM on the side of my screen as I am typing emails makes things quick and easy for me to reference. Review collected by and hosted on G2.com.

What do you dislike about Copper?

I wish there was a way to integrate with google voice so that my calls and texts logged in copper without having to manually compute. Review collected by and hosted on G2.com.

Recommendations to others considering Copper:

This is way better than any other CRM I have ever used. One of my favorite features is the email tracker. It helps me understand when clients have read emails and if they are choosing to ignore me or not. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

Im am now successfully able to convert more leads in my pipeline because they are all laid out for me and make it hard for me to forget. The tasks tab also helps me understand what needs to be done each day and stay on task. Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Garret,

Thanks so much for taking the time to share your feedback. I'll pass your note on Google voice over to the team. Otherwise we're so happy to hear that Copper is providing you more visibility and helping you close more business through your pipeline and tasks! Best, Melanie at Copper

Aryan R.

Accountant

Small-Business (50 or fewer emp.)

3/9/2026

"Simple and Effective CRM for Managing Client Relationships"

4/5

What do you like best about Copper?

Copper is very easy to use and integrates well with Gmail and Google Workspace. It helps in organizing contacts, tracking deals, and managing customer relationships in one place. The interface is simple and clean, which makes it easy for teams to adopt without much training. Review collected by and hosted on G2.com.

What do you dislike about Copper?

One downside is that some advanced features are limited compared to other CRM tools. Pricing can also feel a bit high for small businesses, especially when you need additional features or integrations. Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Aryan, Thank you so much for leaving your feedback. We're thrilled to hear you're enjoying our integration with Google Workspace, and you're able to save time and stay organized with our platform. We hear you on the pricing and packaging and are experimenting with the option to add feature add-ons for lower plans. More to come. We hope you continue to find value in your Copper experience and thank you for being a supportive member of the Copper community. All the best, Melanie at Copper

Nicolás A.

Sales Specialist and Head Of Partnerships

Small-Business (50 or fewer emp.)

6/16/2022

"Copper had evolve the way I manage my opportunities"

5/5

What do you like best about Copper?

I really like how Copper automatically organizes the leads you add. It gives you the tools to stay connected with your clients, follow up on time, and avoid losing opportunities. It helps maintain better communication and overall stronger relationships with them. Review collected by and hosted on G2.com.

What do you dislike about Copper?

Another improvement could be enhancing the mobile app experience. Sometimes certain features feel limited compared to the desktop version, so having more functionality and smoother navigation on mobile would make it easier to manage leads and tasks on the go. Review collected by and hosted on G2.com.

Recommendations to others considering Copper:

If you want to improve your sales, you should use Copper. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

Copper helps me keep track of my emails so I can know when somebody read but never gave a reply. Also, I'm a sales representative so it helps me keep track of my possible new clients. Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Nicolás, Thank you for taking the time to update your previous review. I've passed along your feedback regarding the mobile app. The team is working hard to continuously improve the mobile experience and ensure it better matches the desktop experience. We are glad to hear that Copper is otherwise helping you keep track of your customer interactions and stay on top of your opportunities. Best, Melanie at Copper

Gurunath J.

Search Engine Marketing Specialist

Mid-Market (51-1000 emp.)

9/18/2025

"Copper CRM Review"

5/5

What do you like best about Copper?

It is one of the best cloud-based CRMs in the market. One of its best features is that it can seamlessly integrate with google workspace. It is super easy to use and simple to implement. I have been using it frequently for the past 1 year now. It is a great tool to have. Review collected by and hosted on G2.com.

What do you dislike about Copper?

I have found it very useful and do not have any dislikes. Review collected by and hosted on G2.com.

What problems is Copper solving and how is that benefiting you?

It is an all-in-one CRM tool. It being cloud based and seamless integration with the google workspace saves a lot of time, money and increases the work productivity and efficiency. The data from the sales analytics reports is too insightful and accurate that helps improve the business. Email tracking and sales performance management has become cost efficient and simple, saving a lot of money that was earlier spent on other individual tools. Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Gurunath, Thank you for leaving us a review! It's great to hear Copper is helping you save time and increasing your productivity. We appreciate the feedback.

Melanie at Copper

Kelly P.

Founder

Small-Business (50 or fewer emp.)

12/11/2025

"Seamless Gmail Integration, Effortless CRM Solution"

5/5

What do you like best about Copper?

I like that with Copper, I didn't have to learn a new tool because it integrates smoothly with one I already use, which is great. I find it convenient to see the open rates and the date of last engagement, which helps me decide when to reach out to prospective customers. Copper makes it super easy to engage with my contacts, prospects, and clients through my email, and that integration is invaluable. Review collected by and hosted on G2.com.

What do you dislike about Copper?

I think there's an opportunity for the system to be more intuitive and use AI to form better responses. Review collected by and hosted on G2.com.

Response from Melanie Raffa of Copper

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Hi Kelly, Thank you so much for your review. We are so happy to hear that integrating Copper into your current workflow was an easy transition for you - if barely a transition at all! Copper does offer an AI email rewriter feature on the Professional and Business plans, and this helps you use AI to rewrite and craft better email responses, It might be worth exploring if it's something you're interested in. We appreciate your time, Melanie at Copper