--- title: Canny Reviews meta_title: 'Canny Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 108 reviews by the users' company size, role or industry to find out how Canny works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 108 scale: '5' date_modified: '2026-09-01' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Canny Reviews **Vendor:** Canny **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 108 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Canny Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa ## Canny Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find Canny extremely **easy to use** , benefiting from its simple interface and powerful features for feedback management. (17 reviews) - Users value Canny for its **user-friendly interface and powerful feature set** that enhances feedback management and collaboration. (11 reviews) - Users appreciate the **efficient feedback management** provided by Canny, enhancing collaboration and streamlining feature requests. (10 reviews) - Users appreciate the **easy integrations** with other tools, enhancing workflow and feedback management seamlessly. (9 reviews) - Users value the **responsive customer support** from Canny, enhancing their experience with quick and helpful assistance. (8 reviews) - Users value the **seamless integrations** with tools like Slack and Jira, enhancing workflow efficiency and collaboration. (8 reviews) - Easy Setup (6 reviews) - Feedback (6 reviews) - Easy Management (4 reviews) - Idea Management (4 reviews) **What users dislike:** - Users find the **missing features** in Canny frustrating, particularly regarding ticket management and prioritization options. (6 reviews) - Users express frustration with the **idea duplication** process, complicating ticket retrieval and feedback management. (5 reviews) - Users express concerns about **integration issues** , finding connections to other software complicated and lacking user-friendliness. (5 reviews) - Users face **integration difficulties** with Hubspot and Slack, requiring additional effort for smoother functionality. (4 reviews) - Users find the **ticket management frustrating** due to unhelpful merging of tickets and difficulties in tracking requests. (3 reviews) - Filtering Issues (2 reviews) - Users express frustration with **inadequate filtering** , making post organization and retrieval unnecessarily complex and challenging. (2 reviews) - Users find **learning difficulties** with Canny due to its complex Admin UI and unreliable integration processes. (2 reviews) - Limited Functionality (2 reviews) - Not Intuitive (2 reviews) ## Canny Discussions - [What is Canny used for?](https://www.g2.com/discussions/what-is-canny-used-for) - [View Canny pricing details and edition comparison](https://www.g2.com/products/canny/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-02+01%3A49%3A24+-0500&secure%5Bsession_id%5D=d6810350-355a-4204-96b3-25de06f842a1&secure%5Btoken%5D=1cd60ac6828dd19c9ecc2c44bf6587a0cd908be9411d25176eef74b9bb40dc2b&format=llm_user) ## Canny Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Analytics** - Analytics - Real-Time Analytics - Visual Analytics **Functionality** - Package Management - Code Analysis - Vulnerability Checks - Static Analysis - Project Management - Repository Management - Issue Management - Workflow Management - Assignment Management - Change Management - Testing/QA Management - Application Management **Management** - Team Collaboration - Access Control - Data Security **Feedback** - Ranking - Commenting **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Communication** - Wiki Documentation - Community Forum - Customer Ideation - NPS of Customers **Execution** - Team Collaboration - Project Management - Task Management - Workflow Management - Portfolio Management - Evaluation Management - Communication Management - Feedback Management **Management** - Package Access Control - Package Tracking - Automation - Rollback - Version Control - Task Progress Tracking - Issue Tracking - Activity Tracking - Bug Tracking **Functionality** - Sentiment Analysis - Tagging - Note Taking - Integrations **Idea Sources** - External Idea Generation - Internal Idea Generation **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Additional Functionality** - Code Review - Access Controls/Permissions - Audit Trail - Rules-Based Workflow - API - Visual Analytics - Two-Factor Authentication - Bug/Issue Capture - Custom Development - Backup and Recovery - Multiple Programming Languages Supported - Security Testing - Authentication - Alerts/Notifications - Collaborative Development - Generative AI - Performance Monitoring - Search/Filter - Content Library - Encryption - Vulnerability Scanning - Wiki - Reporting/Analytics - AI Copilot **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Planning** - Work Capacity - Task Ranking - Custom Workflows - Release Forecasting - Projections - Prioritization **Roadmapping** - Roadmaps - Timelines **Idea Collection** - Idea Campaigns - Surveys - Forums - Suggestion Box - Mind Mapping **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Additional Functionality** - Brainstorming - Drag & Drop - AI Copilot - Customizable Branding - Data Import/Export - Activity Tracking - Role-Based Permissions - Progress Tracking - Single Sign On - Mobile Access - SSL Security - Project Tracking - Alerts/Notifications - Idea Development - Prioritization - Engagement Tracking - Archiving & Retention - Collaboration Tools - Real-Time Notifications - Generative AI - Ideation - Activity Dashboard - Reporting & Statistics - Chat/Messaging - Polls/Voting - API - Trend Analysis - Configurable Workflow - Data Visualization - Commenting/Notes **System Management** - Security - System Monitoring - SSL Security - GPS **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard - Progress Tracking - Status Tracking - Activity Tracking - Milestone Tracking - Task Progress Tracking - Project Tracking **Integrations** - Gamification - Project Planning - Strategic Planning **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Task Management - Collaboration Tools - Real-Time Updates - Access Controls/Permissions - Task Planning - Product Lifecycle Management - Communication Management - Data Import/Export - Activity Dashboard - Real-Time Notifications - API - Resource Management - Planning Tools - Drag & Drop - Commenting/Notes - Customizable Fields - Calendar Management - Third-Party Integrations - Workflow Management - Task Scheduling - Requirements Management - Project Management - @mentions - Multiple Projects - Reporting & Statistics - Project Planning - Single Sign On - Document Storage - Release Planning - Customer Journey Mapping - AI Copilot - Gantt/Timeline View - Reporting/Analytics - Email Management - To-Do List - Surveys & Feedback - Deadline Management - Generative AI - Product Roadmapping - Idea Management - Real-Time Data - Agile Methodologies - Timeline Management - File Management - Data Security - Project Templates - Feedback Management - Tagging - Template Management - Guest Access - Visualization **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Tagging - Projections - Approval Workflow - Document Management - Customizable Branding - Ideation - Status Tracking - Activity Dashboard - Data Security - Workflow Management - Project Tracking - Ratings/Reviews - Customizable Templates - Real-Time Analytics - Communication Management - AI Copilot - Task Progress Tracking - Activity Tracking - Whiteboard - Real-Time Notifications - Document Storage - Task Management - Trend Analysis - Content Management - Reporting & Statistics - Surveys & Feedback - Crowdsourcing - Innovation Management - Feedback Management - Activity/News Feed - Idea Collection - Real-Time Data - Mind Maps - Single Sign On - Real-Time Updates - Email Management - Collaboration Tools - Prioritization - Alerts/Notifications - API - Commenting/Notes - Data Visualization - Brainstorming - Drag & Drop - Search/Filter - Polls/Voting - Generative AI - Template Management - Archiving & Retention - Data Import/Export - Role-Based Permissions - Progress Tracking - Mobile Access - 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