--- title: 8x8 Work Reviews meta_title: '8x8 Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 932 reviews by the users' company size, role or industry to find out how 8x8 Work works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 932 scale: '5' date_modified: '2026-07-14' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # 8x8 Work Reviews **Vendor:** 8x8 **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 932 ## About 8x8 Work 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. ## 8x8 Work Pros & Cons **What users like:** - Users value the **ease of use** of 8x8 Work, making daily communication tasks efficient and straightforward. (110 reviews) - Users enjoy the **ease of communication** with 8x8 Work, enabling seamless calls from any device anywhere. (60 reviews) - Users commend the **reliability** of 8x8 Work, experiencing minimal downtime and excellent service quality throughout their usage. (55 reviews) - Users value the **quick and efficient customer support** of 8x8 Work, enabling smooth transitions to live assistance. (45 reviews) - Users appreciate the **convenience of unified communications** with 8x8 Work, streamlining their workflow and enhancing remote collaboration. (36 reviews) - Simple (32 reviews) - Communication (30 reviews) - Intuitive (30 reviews) - Helpful (29 reviews) - Easy Integration (28 reviews) **What users dislike:** - Users experience **slow customer service** responses that hinder troubleshooting and configuration, impacting overall satisfaction. (25 reviews) - Users find that **customer support response times are slow** , often complicating troubleshooting and issue resolution. (22 reviews) - Users experience **poor customer support** , facing slow responses and difficulties in troubleshooting and configuration assistance. (19 reviews) - Users highlight the **limited features** of 8x8 Work, facing challenges with integrations and analytics usability. (18 reviews) - Users face **technical issues** with 8x8 Work, including lagging apps and logging in challenges that disrupt productivity. (17 reviews) - Users frequently face **call issues** with 8x8 Work, including missed rings and delayed messaging, complicating communication. (16 reviews) - Users report **glitches** in video conferencing and notifications, detracting from the overall experience of 8x8 Work. (16 reviews) - Users struggle with the **lack of intuitiveness** of 8x8 Work, requiring additional training to navigate effectively. (16 reviews) - Missing Features (16 reviews) - Missing Functionality (15 reviews) ## 8x8 Work Reviews ### 1. the best voip **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel O. | Freight Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about 8x8 Work?** msn and voice comunication is easy to use **What do you dislike about 8x8 Work?** it is a great vopi plataform, nothing extra to say **Recommendations to others considering 8x8 Work:** get the lines you are sure you will be using **What problems is 8x8 Work solving and how is that benefiting you?** easy comunications, quick to solve account issues **Official Response from Alison Stewart:** > Dear Daniel, Thank you for your feedback! We're pleased to hear that you find 8x8 Work easy to use for communication and quick in resolving account issues. Your advice to consider the number of lines needed is valuable for potential users. We're committed to continuing to provide seamless and efficient communication solutions. ### 2. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea L. | Hospital Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about 8x8 Work?** This makes my job so easy to do. I can access anywhere I go to get the information I need or to update anything quickly. **What do you dislike about 8x8 Work?** It can be difficult to understand accents when calling customer support **What problems is 8x8 Work solving and how is that benefiting you?** Managing our call flows and directing clients to other hospital when needed. **Official Response from Alison Stewart:** > Dear Andrea, Thank you for your feedback! We're pleased that 8x8 Work makes your job easier by providing easy access to the necessary information. We appreciate your feedback on customer support. Your insights are invaluable in helping us enhance our services. ### 3. VoIP Has come a long way. 8x8 service shows that in call quality and reliability. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about 8x8 Work?** Have several devices (iPhone, desk phone, computer & tablet) it is nice to be able to seamlessly switch a call between them. **What do you dislike about 8x8 Work?** I don not like that while I can use my account on many devices I can only attach one desk phone. **What problems is 8x8 Work solving and how is that benefiting you?** by using TCP packets and G7.11 for their service, they have eliminated many VoIP call quality issues. **Official Response from Alison Stewart:** > Dear Customer, Thank you for your feedback! We're pleased that you're enjoying the seamless device integration with 8x8 Work, enhancing your flexibility. We understand your concern about the limitation of attaching only one desk phone and appreciate your input. It's great to hear that our use of TCP packets and G.711 has improved your call quality experience. ### 4. Bot Agent and Human Agent integration the way it should be **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about 8x8 Work?** The software product design and implementation is VERY non-IT end-user friendly, intuitive and easy to grasp. Often overlooked and I will say it here for any potential new customers: Support is Great! The Chat Bot is programmed well enough that it doesnt become a frustrating experience, and the transition to Human chat agents is perfect. The human agents are also good at what they do and are thorough in their support and guidance for issues faced. If you ever run into an aspect of the advanced features and settings their knowledge center is definitely full of helpful step by step instructions to help you quickly resolve an issue. **What do you dislike about 8x8 Work?** So far nothing rises to the level of dislike here. All software platforms are a learning curve just like some folks prefer apple approaches to GUI design and customer products and others prefer Microsoft approaches. **What problems is 8x8 Work solving and how is that benefiting you?** We had disparate systems from multiple vendors and it felt clunky, incomplete, and was a daily frustration. UCaaS approaches in 8x8 resolved that. **Official Response from Alison Stewart:** > Dear Customer, Thank you for your positive review; we appreciate your feedback. We are delighted you have found our support team great. We strive to produce easy-to-use products and an excellent customer experience, and it's great to hear we have achieved this. Thank you for choosing 8x8! ### 5. An excellent digital telephony platform for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8x8 Work?** The 8x8 system is very polished. Their implementation process was very organized, and we were onboarded within a number of weeks. The customer support is excellent, with a responsive helpdesk, and capable technicians. The platform is pretty simple to use. Training for our staff was achieved in less than an hour. The system has a lot of integrations as well, including MS Teams, allowing us to use a single application for communication and chat. **What do you dislike about 8x8 Work?** There are no issues to report from our perspective. **What problems is 8x8 Work solving and how is that benefiting you?** We need a reliable cloud PBX to facilitate calling on the PSTN. **Official Response from Alison Stewart:** > Dear Customer, thank you for your review. We are pleased to hear the implementation process was well organized and you've found customer support excellent. Thank you for choosing 8x8! ### 6. 8x8 Cloud Communication Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about 8x8 Work?** We can work on testing and validating VoIP, video conferencing, and unified communication solutions for 8x8. Ensured high-quality user experiences across voice, chat, and video through functional, integration, and regression testing in Agile sprints. **What do you dislike about 8x8 Work?** Occasionally experienced communication gaps between development and QA teams across geographies **What problems is 8x8 Work solving and how is that benefiting you?** 1Combines voice, video, messaging, and meetings in one platform — reduces the need for multiple tools. Excellent for distributed teams; easy to communicate and collaborate from anywhere. Flexible cloud-based solutions that scale easily for small teams or large enterprises. **Official Response from Alison Stewart:** > Dear Customer, Thank you for your feedback! We're thrilled that 8x8 Work enhances your testing and validation processes, ensuring a high-quality experience across multiple communication channels. It's great to see our platform's versatility benefiting teams of all sizes. ### 7. Decent Product with robust performance **Rating:** 4.0/5.0 stars **Reviewed by:** Jay C. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about 8x8 Work?** The UI The simplicity and constant improvements **What do you dislike about 8x8 Work?** the navigation thru admin protal is mess they should work on it stream lining all **What problems is 8x8 Work solving and how is that benefiting you?** easy of use and prompt connecting with candidates which lag free calls and clear voice **Official Response from Alison Stewart:** > Dear Jay, Thank you for your feedback on 8x8 Work! We’re glad you enjoy the UI and improvements. Your suggestion to streamline the admin portal is noted. We’re pleased our platform ensures smooth, clear calls. Thank you! ### 8. 8x8 VoIP Phone System: A Reliable and Feature-Rich Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8x8 Work?** We've been using the 8x8 VoIP phone system for several months, and it has exceeded our expectations in every way. From the moment we implemented it, the platform has been incredibly reliable, with crystal-clear call quality and minimal downtime. This has drastically improved both internal and external communication within our company. One of the standout features of 8x8 is its robust set of tools. The system is more than just a phone—it offers video conferencing, messaging, and team collaboration all in one integrated platform. This makes it easier for our team to stay connected no matter where they're working from, which is a huge plus in today’s remote work environment. The user interface is intuitive, making it easy for everyone on our team to get up to speed quickly. The mobile app is another great feature, allowing us to make and receive calls on the go without any noticeable drop in call quality. Plus, the analytics and reporting tools have given us valuable insights into our communication patterns and helped us optimize our operations. Customer support from 8x8 has been top-notch as well. Whenever we've had a question or needed assistance, their support team has been responsive and helpful. Overall, 8x8 has proven to be a reliable, feature-rich, and cost-effective VoIP solution for our business. Whether you're a small startup or a larger enterprise, I highly recommend it for anyone looking to improve their communication capabilities. **What do you dislike about 8x8 Work?** The update process to the 8x8 Work Desktop app requires admin access to the PC so periodically our team members have to have IT remote in and authorize the update. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 allowed us to seamlessly deploy a virtual phone systems, folks calling us don't know everybody works from home, they just know they got a professional communication tool and can reach us. The integrated SMS features are great also. **Official Response from Alison Stewart:** > Hi Chris, we appreciate you taking the time to leave such a positive review. We are very happy to hear you find 8x8 easy to use and the call quality reliable. We strive to be customer-obsessed, so it's great to hear of your positive interactions with our support team. Thank you for choosing 8x8! ### 9. Reliable service **Rating:** 5.0/5.0 stars **Reviewed by:** A K. | Systems Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about 8x8 Work?** 8x8 work works for us, brining together MS Teams and telephony. **What do you dislike about 8x8 Work?** Sometimes the configuration/programming we want is not so intuitive. **What problems is 8x8 Work solving and how is that benefiting you?** Allows us to have anytime anywhere access using MS Teams and managing our calls **Official Response from Alison Stewart:** > Dear Customer, Thank you for your feedback! We're glad 8x8 Work effectively integrates MS Teams and telephony for you, enabling anytime access and call management. We appreciate your input on configuration challenges and are committed to making improvements for a more intuitive experience. Your insights help us enhance our offerings. ### 10. Quick and easy support **Rating:** 5.0/5.0 stars **Reviewed by:** Marco B. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about 8x8 Work?** robust infrastructure, fast connection, reliable **What do you dislike about 8x8 Work?** repetitive email blocks on onboardings emails **What problems is 8x8 Work solving and how is that benefiting you?** remote work **Official Response from Alison Stewart:** > Hi Marco, thank you for taking the time to leave a review. We are pleased you are having a positive experience with 8x8, and we appreciate your feedback on where we can improve. ### 11. Smooth Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Andy B. | ICT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about 8x8 Work?** The dashboard and tools are easy to work in, very good environment! **What do you dislike about 8x8 Work?** Billing is different and when there are some issues it may take some time to resolve them! **What problems is 8x8 Work solving and how is that benefiting you?** allowing us to work without issues. **Official Response from Alison Stewart:** > Hi Andy, we appreciate your review. We are pleased to hear 8x8 has been an improvement on your last system and that you find it easy to use. ### 12. Excellent All-In-One Program **Rating:** 5.0/5.0 stars **Reviewed by:** Mary B. | Admin. Asst., Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about 8x8 Work?** 8x8 does a great job of letting users create contact lists for easy accessibility, messaging, calling & faxing. **What do you dislike about 8x8 Work?** My only complaint is that when I send a fax, I can't hear if there's a dial tone or a busy signal on the receiving end. **What problems is 8x8 Work solving and how is that benefiting you?** it eliminated us having to rely on cable internet providers. Those providers had a lot of down time. 8x8 has been much more reliable. **Official Response from Alison Stewart:** > Dear Mary, Thank you for your positive feedback about 8x8 Work! We're glad to hear that our contact lists, messaging, calling, and faxing features are serving you well, and that you've found our service more reliable than cable internet providers. We appreciate your feedback regarding the fax feature. ### 13. Reliable Cloud Communication Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about 8x8 Work?** 8x8 Work makes communication seamless with clear call quality, easy-to-use apps, and reliable messaging and video features—all in one place. **What do you dislike about 8x8 Work?** Some features feel unintuitive at first, and integrations with tools like Teams or CRMs could be smoother. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work helped me stay connected with classmates and professors during group projects and remote classes. It made communication easier by combining calls, messages, and video in one app, so I didn’t have to juggle multiple tools. **Official Response from Alison Stewart:** > Dear Customer, thank you for sharing your experience! We're delighted that 8x8 Work enhances your communication with its reliable features. Your feedback on integrating with other tools is valuable, and we're working to improve this aspect. We're glad it supports your academic collaborations effectively, simplifying communication across calls, messages, and video. ### 14. Amazing service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about 8x8 Work?** The app so reliable and the support team so handy and very supportive **What do you dislike about 8x8 Work?** Nothing major the only thing is that sometimes when the new version get released sometimes it doesn’t override the old version **What problems is 8x8 Work solving and how is that benefiting you?** It simplifies the way that we communicate to each other **Official Response from Alison Stewart:** > Dear Customer, Thank you for your feedback! We're delighted to hear that you find 8x8 Work reliable and the support team helpful. We apologise for any inconvenience with version updates not overriding the old ones. We're glad 8x8 Work effectively enhances your communication. ### 15. App review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about 8x8 Work?** Lots of features, works consistently well **What do you dislike about 8x8 Work?** Recorded calls are searched numerically. Searching by name would be an added benefit. **What problems is 8x8 Work solving and how is that benefiting you?** The best feature is call recording. It is great to be able to refer back to a conversation long after it has become hazy **Official Response from Alison Stewart:** > Dear Customer, Thank you for your feedback! We’re glad to hear that you appreciate the robust features and reliability of 8x8 Work, especially the call recording functionality. Your suggestion to enable call searches by name is valuable. ### 16. Nice **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about 8x8 Work?** The ability to login remotely, less time spent wasted on moving hardware. **What do you dislike about 8x8 Work?** The interface, takes a while to maneuver around and figure out where everything is. An online guide would be handy. **What problems is 8x8 Work solving and how is that benefiting you?** It operates as most call software packages, I am sure it has some additional features that I am not aware of or have not yet used. A user guide available on the application would be handy. **Official Response from Alison Stewart:** > Dear Customer, Thank you for providing your feedback on 8x8 Work! We're pleased to hear that the ability to log in remotely has been beneficial for you, reducing the need for hardware adjustments and allowing for more efficient operations. We appreciate your comments regarding the interface. You can access online guides through the support knowledge base https://support-portal.8x8.com/ ### 17. Easy to use and rollout and fast support **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Senior Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about 8x8 Work?** Ease of use and access to apps. Admin portal is well laid out and very intuitive. **What do you dislike about 8x8 Work?** Porting can be an issue. Better updates and faster response. **What problems is 8x8 Work solving and how is that benefiting you?** Allows me to work from anywhere and use a multiple of devices. **Official Response from Alison Stewart:** > Hi Steve, we appreciate your review and are pleased you find 8x8 easy to use and allows you to work flexibly. Thank you for the feedback on the porting process. This helps us improve in the future. ### 18. Great VOIP application! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about 8x8 Work?** The usability of the program is very easy to navigate and use. It is pretty straightforward to learn and use for end users. **What do you dislike about 8x8 Work?** Nothing! It's great!! I would recommend this application to other organizations. **What problems is 8x8 Work solving and how is that benefiting you?** It saves the company money as far as being a web based (downloadable and installed) application instead of using desk phones. **Official Response from Alison Stewart:** > Dear Customer, Thank you for your fantastic review! We're thrilled that you find 8x8 Work easy to navigate and beneficial in reducing costs. Your recommendation means a lot to us. If you ever have questions or need assistance, we're here to help! ### 19. Versatile and Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about 8x8 Work?** Versatile - can handle various interactions and can be configured to suit different use cases. Voice quality is great and no virtual downtime. Support is attentive, efficient and competent. **What do you dislike about 8x8 Work?** Slightly higher licensing costs as compared to other providers. **What problems is 8x8 Work solving and how is that benefiting you?** It handles calls and routes them appropriately. It allows us to change from round robin to ring group via a automated schedule that gives us a set-it and forget-it ability. This is important being a 24X7 department. **Official Response from Alison Stewart:** > Dear Customer, Thank you for your great feedback! We're glad 8x8 Work’s versatility, voice quality, and support team are meeting your needs. We appreciate your input on pricing and are committed to delivering strong value. It’s wonderful to hear how our features are helping your 24x7 team stay efficient! ### 20. 8x8 work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about 8x8 Work?** Can switch from call to a meeting with the touch of a button **What do you dislike about 8x8 Work?** cannot create a chat room or conduct a video meeting with someone who does not have an 8x8 account **What problems is 8x8 Work solving and how is that benefiting you?** Admin being able to change an 8x8 account user picture so that when someone has left but we still have their account forwarding, we can change the picture to indicate the person is no longer with the company. **Official Response from Alison Stewart:** > Dear Customer, Thank you for your feedback! We’re glad you enjoy the seamless transition from calls to meetings with 8x8 Work. Your insights are invaluable for our continuous improvement. ### 21. 8 x 8 outage 7-16 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about 8x8 Work?** chatbox worked well to get my the ball rolling on receiving assistance with the outage **What do you dislike about 8x8 Work?** I have not complaints at this time. Thank you **What problems is 8x8 Work solving and how is that benefiting you?** a recent outage on July 16, 2025 **Official Response from Alison Stewart:** > Dear Customer, We apologise for the inconvenience caused by the recent outage. We are pleased that the incident was dealt with to your satisfaction. ### 22. Happy Telecommunication Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Jose C. | Telecommunication Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about 8x8 Work?** I like how user friendly the platform is. Other platforms can be difficult to navigate, and excute basic phone functions. The 8X8 platform is clean, sleak, easy understand, easy to navigate, and really feel in control of your phone system. **What do you dislike about 8x8 Work?** So far, nothing. We had a couple of expected hiccups when porting, but that was mainly because of the holiday delay. The 8X8 team has worked with us every step of the way whether it be research, planning, pricing, and all of the above. I can't bash 8X8 just yet. Ask me in six months. lol **What problems is 8x8 Work solving and how is that benefiting you?** Pricing, user friednly interface. **Official Response from Alison Stewart:** > Hi Jose, thank you for leaving a review. We are pleased to hear you find 8x8 easy to use and that any issues you had were resolved. Remember, our support team is here to help if needed. ### 23. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel O. | Independent agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about 8x8 Work?** great voip, easy to use, really helpfull **What do you dislike about 8x8 Work?** eldri quadra is an AM, hard to get him support **What problems is 8x8 Work solving and how is that benefiting you?** easy to use, afforable **Official Response from Alison Stewart:** > Dear Daniel, thank you for your feedback. It's great to hear you find 8x8 easy to use and affordable. We're sorry you have had issues contacting your account manager, we welcome your input on where we can do better. ### 24. Nice work instrumemnt **Rating:** 4.5/5.0 stars **Reviewed by:** Solo K. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2025 **What do you like best about 8x8 Work?** The easiness of using it on my cellphone **What do you dislike about 8x8 Work?** The lots of updates and other system downtimes on my cellphone **What problems is 8x8 Work solving and how is that benefiting you?** Cheaper calls across the world **Official Response from Alina Maxim:** > Thank you for your review, Solo; we will try to make 8x8 for Mobile usage easier in the future! ### 25. Solid phone system and web conferencing **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about 8x8 Work?** The phone system is easy to manage for the employees **What do you dislike about 8x8 Work?** I am not able to think of anything right now. **What problems is 8x8 Work solving and how is that benefiting you?** It provides us with a virtual phone system that has the flexbility to easily route numbers however we'd like between physical phones and forwarding to cell phones. It also has great web conferencing software with high quality audio and video. **Official Response from Alison Stewart:** > Hi Brian, we appreciate your review. It's great to hear 8x8 has enabled you to work flexibly, and the web conferencing is high quality. Thank you for choosing 8x8! ### 26. 8x8 VOIP App **Rating:** 4.5/5.0 stars **Reviewed by:** Lynetta V. | CSR/Prepress, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about 8x8 Work?** I really like the 8x8 app - being able to move through my office and still take phone calls and text message from vendors and clients. Miss a LOT less communication with this app. And my personal cell number is still private. Works well on Android or iPhone. **What do you dislike about 8x8 Work?** Seems like the app is being updated every few days. Very annoying to get message on the desktop app to download and install a new version several times a week (or so it seems). Carriers are now requiring fees for off-local-network texts so texting works for interoffice but additional fees are required to text clients, vendors, etc. and we have grown dependent on this feature. **What problems is 8x8 Work solving and how is that benefiting you?** Keeping me in contact with vendors, clients and colleagues without missing calls or my personal cell number being given out. **Official Response from Alina Maxim:** > Hi Lynetta! Thank you for your honest feedback; we enjoyed reading your positive remarks and at the same time we also took note of your constructive feedback - we're committed to improving on the areas you have mentioned. ### 27. 8x8 review **Rating:** 5.0/5.0 stars **Reviewed by:** Siddharth I. | Senior Associate Agent Success, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about 8x8 Work?** Easy to use, clean interface. Saving contacts with multiple emails is simple. Any issues you face, their customer support team is pretty helpful in resolving them. **What do you dislike about 8x8 Work?** So far based on my experience I haven't noticed any issues. **What problems is 8x8 Work solving and how is that benefiting you?** Easy to call folks from across countries, all recordings stored in one place and easy to access. **Official Response from Alina Maxim:** > Thank you for your review Siddarth, we appreciate it! ### 28. Disappointing and not reliable **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about 8x8 Work?** The call log to track daily calls that are inbound and outbound **What do you dislike about 8x8 Work?** The system and phones have not been working properly since we got them and the tech support and leadership fails to help us find a resolution **What problems is 8x8 Work solving and how is that benefiting you?** When it works right it allows us to run our business smooth with calls coming in and out. **Official Response from Alison Stewart:** > Dear Customer, we are sorry to hear you are having issues with 8x8. For us to investigate this further, please contact reviews@8x8.com. Once again we are disappointed to hear of your experience. ### 29. Call Recording Audio issue. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul V. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about 8x8 Work?** Quick turn around. If i need to talk to a live person i can transition from chat bot to real human very quickly. **What do you dislike about 8x8 Work?** For the moment, none. I like the administrative interface, however would like better reporting capabilities within 8x8. More flexible, so I can construct my own reports within the web app. **What problems is 8x8 Work solving and how is that benefiting you?** Excellent Audio Quality, and decent administration app for to supervise our sales team. **Official Response from Alison Stewart:** > Hi Paul, we appreciate your feedback. We are pleased to hear it's been easy for you to contact our support team and you are experiencing excellent audio quality. Thank you for your feedback on how we can improve in the future. Thank you for choosing 8x8! ### 30. Best VOIP system out there **Rating:** 5.0/5.0 stars **Reviewed by:** Ali H. | Service Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about 8x8 Work?** Rates for calling and other services are value to the money **What do you dislike about 8x8 Work?** Options are too many so its little difficult to find exactly what options are required to activate rules **What problems is 8x8 Work solving and how is that benefiting you?** The biggest benefit is that they do not have hidden charges and have single plans to call multiple country, we do no need to buy package for each country to use it **Official Response from Alison Stewart:** > Hi Ali, we appreciate your review, and we are delighted you find 8x8 value for money. Thank you for choosing 8x8! ### 31. 8x8 Experience from an Infrastructure Engineer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about 8x8 Work?** Reliability Pricing Quality UI Usability **What do you dislike about 8x8 Work?** 1st line technical support staff can be quite poor and unhelpful. **What problems is 8x8 Work solving and how is that benefiting you?** Allows our sales staff to call out to numbers without issue. **Official Response from Alison Stewart:** > Dear Customer, Thank you for your feedback! We're delighted you appreciate the reliability, pricing, quality, and usability of 8x8 Work. We apologize for any issues with first-line technical support and are committed to improving their effectiveness. Your input is invaluable in helping us enhance our service quality. ### 32. Best in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Peter P. | IT Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2025 **What do you like best about 8x8 Work?** The ease of use, log in and no need to worry about having an issue. **What do you dislike about 8x8 Work?** Haven't found any reasons to dislike the app. Everything works when i need it to work. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 keeps all my VCC and contact center users aligned. Admin center is set up for ease of use **Official Response from Alina Maxim:** > Hello Peter, we appreciate your review! Providing the best experience possible is what we strive for, and knowing we’ve met your expectations means the world to us. Thank you for being our valued customer! ### 33. Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about 8x8 Work?** Reliability is one of the biggest advantages. **What do you dislike about 8x8 Work?** Sometimes will have random call drops when on the phone. **What problems is 8x8 Work solving and how is that benefiting you?** Helps us work collaboratively. **Official Response from Alison Stewart:** > Dear Customer, thanks for your review. It's great 8x8 has proven to be reliable, and you can work collaboratively. We appreciate your feedback. ### 34. Reliable, easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about 8x8 Work?** The platform has been pretty reliable since we adopted it, with minimal downtime and very little in the way of call quality issues for our end users. **What do you dislike about 8x8 Work?** Ease of integration was more difficult than expected when moving from Fuze. **What problems is 8x8 Work solving and how is that benefiting you?** Allowing us to utilize global telephony through Microsoft Teams with the direct routing integration. Allows flexibility and reliability. **Official Response from Alison Stewart:** > Dear Customer, Thank you for your feedback! We're pleased to hear about the reliability and call quality of 8x8 Work. We apologize for the challenges faced during integration from Fuze. Your input is vital for us to improve our processes and ensure smoother transitions in the future. ### 35. A Good Balance Between Tech Depth and User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dr Jonathan K. | Senior Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about 8x8 Work?** The admin panel is very user friendly but also powerful. The tips associated with various options are truly helpful. **What do you dislike about 8x8 Work?** Really, there's not much on the negative side. **What problems is 8x8 Work solving and how is that benefiting you?** 8X8 ties all of our team together across multiple states and time zones. **Official Response from Alison Stewart:** > Hi Jonathan, thank you for your review. It's great to hear that your experience with 8x8 has been very positive, and you find it user-friendly. Thank you for choosing 8x8! ### 36. 8x8 Is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about 8x8 Work?** The fax and phone call history logs are easy to use. I love the display on my phone handset as well. I can easily see which of my colleagues are on calls or free. **What do you dislike about 8x8 Work?** I had some issues with static and keypad delays on my handset but they were resolved by tech support. **What problems is 8x8 Work solving and how is that benefiting you?** I have everything I need in one place; phone, fax, etc. I can quickly and easily find my call logs and/or missed calls and voicemail. **Official Response from Alison Stewart:** > Dear Customer, thank you for taking the time to leave a review. We are delighted you find 8x8 easy to use, and you have everything in one place. ### 37. I have mostly enjoyed my experience with 8x8 **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew R. | Captive Insurance Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about 8x8 Work?** I like that I can easily send out text messages to internal teammates or can send/receive files with clients. **What do you dislike about 8x8 Work?** I dislike some of the administrative confusion with setting up call forwarding, ring groups, etc. Some of the features of the app are really difficult to understand and utilize for a small business owner like myself. **What problems is 8x8 Work solving and how is that benefiting you?** It's solving having to set reminders to follow up with clients when we can instantly text message them and get the info much quicker. **Official Response from Alison Stewart:** > Dear Matthew, we appreciate your feedback and we are glad it's mostly been a positive experience for you. We value your feedback on the areas we could improve our products. ### 38. Anytime we have an issue 8X8 is always on top of the support they offer **Rating:** 5.0/5.0 stars **Reviewed by:** mark m. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about 8x8 Work?** Ease of operation. 8X8 has made their product very easy to use **What do you dislike about 8x8 Work?** I wish there were a button to block unwanted faxes **What problems is 8x8 Work solving and how is that benefiting you?** nothing currently **Official Response from Alison Stewart:** > Dear Mark, Thank you for taking the time to share your feedback about 8x8 Work! We're delighted to hear that you find our product easy to use, as user-friendliness is one of our top priorities. We appreciate your suggestion regarding a feature to block unwanted faxes. Feedback like yours is invaluable as we continuously strive to improve our products. We'll certainly pass this along to our development team for consideration in future updates. ### 39. Excellent Connectivity, Affordable Packages, Optimum Utilization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about 8x8 Work?** As a user of 8x8 Work for several months now, I’ve been really impressed with how it has streamlined our team's communication and collaboration. The platform offers a seamless integration of voice, video, and chat, all in one place, which has made it easier for us to stay connected, no matter where we are working from. Best Features are: Affordable Smooth Communication User Friendly Interface Reliability Scalability Security & Compliance **What do you dislike about 8x8 Work?** Integration Limitations with rare ATS systems Customized Reporting **What problems is 8x8 Work solving and how is that benefiting you?** Our Productivity has increased. We are confident with greater Flexibility provided by 8x8 to scale up operations. We have saved costs more than 20% compared to other softwares we were using previously. Intra company communication has become more smooth and efficient. **Official Response from Alison Stewart:** > Dear Customer, we appreciate you leaving positive feedback. We are delighted you have seen increased productivity and reduced costs, and your communication has become more efficient. Thank you for choosing 8x8! ### 40. Easy and efficient across multiple platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Tom L. | Network and Security Adminsitrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about 8x8 Work?** 8x8 enabled us to effectively unify our phone systems across multiple sites. Being able to dial an extension on my phone and ring someone 15 miles away at another site is great. Managing users, phones, ring groups, and auto attendants is really quite a breeze. The abilities that 8x8 work gives me and my users allows us to stay more connected and more efficient. We can now take and place calls to and from our deskphone nubmers right from our cell phones. It's especially nice you can set working hours to ignore calls outside of a certain time frame to keep the work-life balance. Using the the desktop 8x8 work app has allowed us to cutdown on paper as well by leveraging their e-fax service. 8x8 Work has been great to streamline and unify the implementation, management and use of our communication systems within my organization. **What do you dislike about 8x8 Work?** While I seldom need their support after reviewing their documentation and using the bot on their site, their live support isn't available when I first get into the office. Being on the East Coast, I have to wait until 10AM to reach a live agent. **What problems is 8x8 Work solving and how is that benefiting you?** The biggest problem 8x8 solved for us is unification. We had several branches that either had numbers from telecoms or another VoIP provider that had been slapped together over the years. After introducing 8x8 at our main branch, porting numbers from other providers and adding them to our tenant was a breeze to do and enabled us to all communicate more efficiently. **Official Response from Alison Stewart:** > Hi Tom, Thank you for taking the time to leave a review. We are pleased to hear that you find it easy to use and makes you more efficient. Our live support is available 24/7 if you require help. Thank you for choosing 8x8! ### 41. 8x8 UCaaS has connected us in ways we never thought possible. **Rating:** 5.0/5.0 stars **Reviewed by:** Markus S. | Director of Technology and Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about 8x8 Work?** We love how chat, SMS text, calls and meetings are all in one place. And there's a mini switchboard on the desktop and mobile apps to see who's on a call and who's not, which is helpful when transferring calls. **What do you dislike about 8x8 Work?** The mobile app notifications and the desktop notifications don't link up in real time like Google Chat does. **What problems is 8x8 Work solving and how is that benefiting you?** For our business, it allows us to connect like never before by tranferring calls out of the office to field techs, sending SMS chats from work numbers not personal cell phones and has a great failover bulit in the mobile app where you can run your entire business off of cellular in the event of a power/internet outage. For our customers, it's all of this and addtional features like *88 to transfer calls back and forth from mobile to deskphone, visual voicemail with email notifications and eFax. **Official Response from Alison Stewart:** > Hi Markus, thank you for taking the time to leave such a positive review. We are delighted it helps your business connect in a way you haven't been able to previously. Thank you for choosing 8x8! ### 42. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about 8x8 Work?** App on desktop and mobile is very intuitive and easy to use. Office hours feature is useful. Support is great. **What do you dislike about 8x8 Work?** Doesn't really have any downsides from a user perspective. **What problems is 8x8 Work solving and how is that benefiting you?** Give us connectivity to everyone, either in the office in the field, because of the apps availability across platforms. **Official Response from Alison Stewart:** > Dear Customer, thank you for your very positive review. We strive to provide an easy-to-use product and excellent customer service, so it's great to hear we are achieving that. Thank you! ### 43. Good but not great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about 8x8 Work?** Solid VOIP service for my small business, used for 4+ years, with a lot of good features and was pretty easy to set up. **What do you dislike about 8x8 Work?** Over a course of time the customer/support services became less and less user friendly. **What problems is 8x8 Work solving and how is that benefiting you?** I do not know. I chose to cancel the service 4+ months ago. **Official Response from Alison Stewart:** > Dear Customer, thank you for taking the time to share your experience with 8x8. We appreciate you feedback and loyalty over the last four years. It's great to hear our product have been beneficial and were easy to set up. We apologise for any inconvenience you have experienced with our customer support. Thank you for your candid feedback. ### 44. Great for Web and Desktop! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about 8x8 Work?** 8x8 Work has a super easy setup. It's been super helpful for hybrid work days and works well for both the web and desktop experience. **What do you dislike about 8x8 Work?** Would be nice to see voicemail text if you're already on a call and happen to receive another call. **What problems is 8x8 Work solving and how is that benefiting you?** Make it much easier to support clients when you have a hybrid work model with multiple locations in one day. **Official Response from Alison Stewart:** > Dear Customer, thank you for taking the time to leave a review. We are pleased you found 8x8 easy to set up and help. We appreciate your suggestions for improvement. Thank you for choosing 8x8! ### 45. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about 8x8 Work?** I'm a channel partner with 8x8, and I have numerous accounts on their platform. The portal is super easy, and reliable. **What do you dislike about 8x8 Work?** Nothing. The platform is very easy to use. **What problems is 8x8 Work solving and how is that benefiting you?** Integration with APPlications, the ability to communicate with all users. Enterprise type features at a reasonable price. **Official Response from Alison Stewart:** > Dear Customer, thank you for your positive review. We are delighted you find 8x8 super easy and reliable. Thank you for choosing 8x8! ### 46. 8x8 dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Jim D. | appointment setter, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2025 **What do you like best about 8x8 Work?** easy to use and also available to use on mobile phones **What do you dislike about 8x8 Work?** i don't dislike anything about the product **What problems is 8x8 Work solving and how is that benefiting you?** problems about manually dialing numbers **Official Response from Alison Stewart:** > Hi Jim, thank you for your review; we are delighted 8x8 has solved the issue of dialling numbers manually, and you are having a positive experience. ### 47. I have used 8x8 for more than 15 years and have had a wonderful experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Kara G. | Agency owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about 8x8 Work?** I can always get someone on the phone and any issues get addressed pretty quickly. My favorite feature is that I can text customers from my phone number. I was able to intregrate a phone number that I liked with cvurrent business. **What do you dislike about 8x8 Work?** The only downside is that I would be great to have a state side representative but generally everyone I get on the phone is knowledgable or able to get me to someone who can answer my questions. **What problems is 8x8 Work solving and how is that benefiting you?** They are my main phone line for calls, texting and fax. **Official Response from Alina Maxim:** > Thank you for your review Kara! It made our day! ### 48. Great Service, Cheap Price **Rating:** 5.0/5.0 stars **Reviewed by:** Jen N. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about 8x8 Work?** The price is great for what you get and there are so many features! **What do you dislike about 8x8 Work?** There are glitches and errors often and that really interferes with our work. **What problems is 8x8 Work solving and how is that benefiting you?** They are currently solving problems, our last one was with adding a new user and we found out through customer service that we needed another license. **Official Response from Alison Stewart:** > Hi Jen, thank you for leaving a review. It's great to hear that you find 8x8 cost-effective and reliable. Thank you for choosing 8x8! ### 49. Excellent and affordable phone service provider and 8 x 8 work is just an added touch. **Rating:** 5.0/5.0 stars **Reviewed by:** Erik B. | Attorney-owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about 8x8 Work?** 8 x 8 Work allows us to stay in touch easily and efficiently whether in the office, working remotely or using the app. **What do you dislike about 8x8 Work?** On occasion there may be issues with notifications of a received message. **What problems is 8x8 Work solving and how is that benefiting you?** I can effectively communicate whether in the office or on the go and I never have to provide customers with my mobile phone. **Official Response from Alison Stewart:** > Dear Erik, thank you for taking the time to leave a review, we are thrilled your experience with 8x8 is so positive. It's great to hear you can effectively communicate without providing your mobile number. Thank you for choosing 8x8! ### 50. Pretty Good VOIP **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about 8x8 Work?** Desktop and phone apps work pretty well. Easy to make make and receive calls and hear voicemails. We use this product every day to run our business efficiently. **What do you dislike about 8x8 Work?** Iphone phone app sometimes signs out unexpectedly and calls by be missed because of it. On the Admin side, ring groups and auto attendants can be a pain to configure and troubleshot. This results in having to contact their customer support for cofiguration assistance. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 allows us to run our business by taking client calls and routing them properly, as well as being able to dial out to any contractors we might need to reach. We're able to set weekend and holiday hours as well. **Official Response from Alison Stewart:** > Dear Customer, thank you for your review. We appreciate you highlighting the areas where the product can improve, this helps us continuously develop our products. We're pleased to hear 8x8 is efficient at allowing you to run your business by taking and routing your calls correctly. Thank you for choosing 8x8! ## 8x8 Work Discussions - [My name is abdirisak I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) - 2 comments, 2 upvotes - [Hai fi youy join Best 8&8](https://www.g2.com/discussions/hai-fi-youy-join-best-8-8) - 1 comment, 2 upvotes - [How do I simply use and implement](https://www.g2.com/discussions/how-do-i-simply-use-and-implement) - 1 comment, 2 upvotes - [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote - [what is the best use of this?](https://www.g2.com/discussions/what-is-the-best-use-of-this) - 1 comment, 1 upvote - [View 8x8 Work pricing details and edition comparison](https://www.g2.com/products/8x8-work/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+16%3A34%3A09+-0500&secure%5Bsession_id%5D=25a3581f-0419-4c77-a260-32c483bc474e&secure%5Btoken%5D=dea21085251dc9408d8f597db9c8498a867ff0dee7d444c9aa440d0e715f5063&format=llm_user) ## 8x8 Work Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Call Box](https://www.g2.com/products/call-box/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [Vantaca](https://www.g2.com/products/vantaca/reviews) ## 8x8 Work Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top 8x8 Work Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,373 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,549 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,032 reviews)