123Pet Software Reviews & Product Details

123Pet Software Overview

What is 123Pet Software?

123pet care is a pet services business management solution for all aspects of the pet services industry including grooming, kenneling, training and daycare. Robust and innovative, 123pet care offers everything from advanced marketing tools and online booking to intuitive scheduling and mobile apps. Built with the everyday entrepreneur in mind, 123Pet allows users more time with their craft and clients, streamlines business tasks, and improves time management to boost profit and maintain productivity.

123Pet Software Details
Languages Supported
English
Product Description

123Pet Software is a business appointment software that allows you to plan your day, rebook clients, and manage confirmations from anywhere with remote web access and from any mobile device.

How do you position yourself against your competitors?

123Pet is designed as an end-to-end solution for any size business seeking to maximize profit and remain competitive in their local markets while remaining simple and powerful, yet easy to learn and use. Each feature in 123Pet is designed in the least complicated way for maximum usability. And there's much here for every employee to enjoy—informative reports to aid owners in making the right business decisions, targeted marketing tools for managers seeking to drive retention, and photo and client management tools for groomers and service providers to maintain strong relationships with clients.


Seller Details
Seller
DaySmart Software, Inc.
Company Website
Year Founded
1999
HQ Location
Ann Arbor, MI
Twitter
@daysmartinc
95 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®

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123Pet Software Reviews

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

My favourite part of the software is how organized it keeps things. The reports are very helpful for tracking business growth. Review collected by and hosted on G2.com.

What do you dislike?

I bought the software outright instead of paying a monthly fee. I bought a new computer for which my version was out dated. I had to pay more for my upgrade than I paid to purchase the program originally. WAY MORE. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The program keeps track of everything! It is user friendly and well laid out. It keeps all your important client, pet, business and payroll info in one place. Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it... Review collected by and hosted on G2.com.

What do you dislike?

Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not buy this product! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Nothing is being solved and it is only creating more problems. Also, their customer service reps have clearly not had training in customer service. You will hang up even more frustrated than you already were. They are rude and have no understanding of how important this software is to your business. One of the managers actually uttered the words, "What is the big deal anyway?" Unacceptable! Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

There are many facets to this program. It does so many different things and definitely helps us maintain organization. Review collected by and hosted on G2.com.

What do you dislike?

It’s a little chaotic. There are some things we can’t fix like returning a product to a customer at the discounted price they paid instead of full price. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Fine tune small things like reruns at discount price Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organization and documentation. It helps us maintain a good clientele record of past visits which proves very helpful. Review collected by and hosted on G2.com.

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Jordan Coombe
Hospital & Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The website and marketing around the software is very good, they clearly spend more time trying to sell you this rubbish software than they do actually making it good. Review collected by and hosted on G2.com.

What do you dislike?

Very poor customer service. No support or follow up calls. Many glitches but nobody to fix them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

DO NOT USE 123 PET!!!! They will try and charm you to sign the paperwork to take your money... but once you have my god will you regret it! They wouldn't even actually talk to me on the phone until I had signed my agreement... Jokers! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This has made me realise not to use 123 pet and to look for someone who specialises in this type of software development instead... 123 pet are just a big hairdressers software company that think they could make money elsewhere. Review collected by and hosted on G2.com.

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Response from Lauren Stier of 123Pet Software

Hi Jordan,

We'd like to work with you to address the concerns you have with 123Pet Software. We know that previously you've worked with an independent reseller of 123Pet in the UK and have had some concerns with the support you've received. We'd encourage you to contact our support team and request our support manager so that we can make sure to get your questions and concerns taken care of. You can reach us at +1-248-491-0200 or support@daysmart.com.

Please also let us know any specific feature requests or functionality concerns that you have for 123Pet and we'll take a look at them for future software enhancements. We build the software based around our users' needs and feedback, and are always happy to hear what we can do to help your business.

Thanks,

Lauren @ 123Pet Software

UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Helps organize our appointments. Allows for online booking. And I love the remote access from my phone. Review collected by and hosted on G2.com.

What do you dislike?

Design is a bit outdated. And I dislike the amount of steps it takes just to open up the grooming notes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helps us see with our sales from previous month's and years so we can compare and see a trend. Review collected by and hosted on G2.com.

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Dog Handler
Consumer Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Recording transactions is a breeze, and scheduling is simple. Entering new clients into the database is easy and there is a lot of room to record their information. The display of the program is aesthetically pleasing and it is easy to navigate. Review collected by and hosted on G2.com.

What do you dislike?

That I have to use Excel to have a list of how many dogs are staying overnight, I wish this was built into the system. You can see easily how many dogs are scheduled to come in, but it doesn't account for the dogs who are staying for days at a time, so you don't have a count. Also wish there was an emergency contact slot. And for the grooming section, it would be useful if you could easily keep a log of what they got each time they were in. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You still need another way to calculate how many dogs are boarding each night, I use an Excel template I made for that. Other than that, it's a good investment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scheduling dogs, and making sure we have enough people staffed. Also having a database on the computer, not just files. It saves time and money, and with the mobile option, I can look up clients information on the go. Review collected by and hosted on G2.com.

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