# DaySmart Pet Reviews **Vendor:** DaySmart **Category:** [Pet Grooming Software](https://www.g2.com/categories/pet-grooming) **Average Rating:** 4.0/5.0 **Total Reviews:** 35 ## About DaySmart Pet DaySmart Pet (formally 123pet) is a pet services business management solution for all aspects of the pet services industry including grooming and daycare. Robust and innovative, DaySmart Pet offers everything from advanced marketing tools and online booking to intuitive scheduling and mobile apps. Built with the everyday entrepreneur in mind, DaySmart Pet allows users more time with their craft and clients, streamlines business tasks, and improves time management to boost profit and maintain productivity. ## DaySmart Pet Reviews ### 1. Convenient and Efficient, But Connectivity Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Faith A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about DaySmart Pet?** I like that DaySmart Pet is very convenient and it makes things a lot easier. You don't have to write anything down because it's all online, which is better for us and the customer. **What do you dislike about DaySmart Pet?** I would say the biggest downfall is we do lose connection a lot recently. So it does interfere with collecting payment and stuff like that. **What problems is DaySmart Pet solving and how is that benefiting you?** DaySmart Pet helps us manage appointments better and sends reminders to customers, making our job easier and more convenient as everything is online. ### 2. 8 years experience with Daysmart **Rating:** 5.0/5.0 stars **Reviewed by:** Ray N. | Owner Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about DaySmart Pet?** Customer service is terrific. They are all USA based and very knowledgeable **What do you dislike about DaySmart Pet?** They are very slow to make changes to the software. Suggestions for improvements go nowhere. It is like they never asked an actual pet shop what works best. Sometimes we have to navigate 6-7 screens just to get some info while we have a customer on the phone. There has to be a more efficient way to retrieve basic info. I have volunteered my shop to be a beta location for the programmers to visit. Another example is this survey. You don't even have my industry listed in the drop down menu. The software is for grooming/boarding/daycare facilities and all you list is Veterinary! **Recommendations to others considering DaySmart Pet:** Do your homework and make sure the software will meet all your expectations. Don't rely on Daysmart to make changes to meet your expectations. Those changes may or may not take years to happen. Buy the fastest computer you can buy because you will need it; otherwise the software will be slow to use. **What problems is DaySmart Pet solving and how is that benefiting you?** Access to customer info and pet info. Reminders for appointments is the biggest benefit. ### 3. Fast and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Christina J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** This app is very easy to use. Setting up appointments is a breeze and also accessing the website is very convenient. I get appointment request quick and being able to accept or reject them before the client booking is a god send! **What do you dislike about DaySmart Pet?** I haven't been able to double book for certain times in blocks and I'm not sure if it's actually the app or if it's the user! Haha I am still learning but I love this app for my clients! **Recommendations to others considering DaySmart Pet:** I absolutely recommend this app! If you are a small dog groomer like me it's super easy and convenient. My clients never have any issues booking! **What problems is DaySmart Pet solving and how is that benefiting you?** Excessive bookings and people booking certain dogs in time slots that I don't have available. Like big dogs in a time slot I only have room for a small dog. I am able to better assist my clients and make sure they are receiving the best care I can provide! ### 4. Great Appointment Scheduling Software For Grooming **Rating:** 4.0/5.0 stars **Reviewed by:** Lena V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** I like how easy it is to use the software. It is easy for both backend when we schedule appointments, and also the front end for our customers online booking. I like that it is specific for pet grooming. **What do you dislike about DaySmart Pet?** I honestly do not have a lot of complaints. There are glitches sometimes but we are able to contact support and it is usually resolved quickly. **Recommendations to others considering DaySmart Pet:** This software has all features needed for grooming salons and is easy to use both in house and for your customers online. **What problems is DaySmart Pet solving and how is that benefiting you?** We needed an easy way to schedule appointments for our clients. With outher software, it did not have details that we needed for dogs. This software already has all the breeds programmed in and has all the fields needed to get accurate information to be prepared for their appointment. ### 5. A big help **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** Texting, email marketing, online booking, photo profiles. Would love to have online new pet forms added with signature capture so we can go paperless! :) **What do you dislike about DaySmart Pet?** The new layout that is trying to be integrated. I liked the old one better because it is easier for us to see all of the vital information we need at a glance and works better when you have multiple groomers workng. The new layout puts blocks on top of each other which sucks when you have more than 1 dog coming in at the same time, which is the case almost daily for us. Also not great for multiple locations. Would like a way to keep the calendars for each location separate and be able to switch between the two so its not all on 1 screen. Also not able to set employee permissions for multiple employees without the system buffering endlessly or not saving the changes. Also erases old employees' appointments from calendar and payroll which is a nightmare if someone quits in between pay periods! Would like everything to stay the same in the calendar but without the old employee having access to the system anymore when they are no longer working! We also have an appointment request from someone who no longer works here that wasn't taken off before they quit, so now its just stuck there forever and we can't get rid of it. We should still be able to settle unresolved requests after the employee's account has been deactivated. **What problems is DaySmart Pet solving and how is that benefiting you?** The text messaging and appointment reminders have been the biggest help for us, as well as being able to book and charge customers out from the app. ### 6. Good but could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Brandi R. | Dog Groomer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about DaySmart Pet?** Ability to create a website to book online and merge everything. Plus able to check people out. **What do you dislike about DaySmart Pet?** The website is not really easy to create and make more organized. For example, the services might be listed as needed to charge online but on the website it shows everything separate. Also, the merchant system used to check people out that is offer by the company is not ideal and has a lot of connection issues. Really wish square could sync to it. Also issues connecting to Facebook as a button. **What problems is DaySmart Pet solving and how is that benefiting you?** Keep everything organized without the paperwork is amazing. I love I can automatically send paperwork to new clients ### 7. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica R. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** I like being able to block off time slots so people can't book. **What do you dislike about DaySmart Pet?** I don't like that the services require times to be shown online. I have people who are getting dog grooms and add things in like teeth brushing or nail trims, but it shows the add ons after the appointment slot which is confusing. **Recommendations to others considering DaySmart Pet:** I would recommend daysmart pet because I like the ability to let my employees have access and the ability for customers to book online. **What problems is DaySmart Pet solving and how is that benefiting you?** I've had it freeze on me multiple times or log me out. It's very slow. ### 8. Helped grow my business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** The easy scheduling and multiple log-in options I can check in a client no matter where I am because I can access it on so many devices. **What do you dislike about DaySmart Pet?** Rescheduling I wish it would automatically rebook for a m entire year. Our clients are long term and we have lost abou 10 this last year because they weren't rescheduled because it only went out 4-6 mo baths automatically and we didn't realize until it was to late. **Recommendations to others considering DaySmart Pet:** It's great it can take time to learn and become fluent in all the features but they are very helpful. **What problems is DaySmart Pet solving and how is that benefiting you?** It helps us keep better track of taxes and deductions and our calendar for days off is much more up to date. ### 9. It keeps me organized in so many ways from client info to tips to sales and the app is so convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Leanna H. | Groomer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** I love that it has an app that I can use right on my phone whether I am at work or not. All my information is right in my hands at all times. I also love the reports that I can run. **What do you dislike about DaySmart Pet?** I would like the app to show the pet's name displayed in the appointment section instead of the client's name. **What problems is DaySmart Pet solving and how is that benefiting you?** It helps me know what I charged the customer previously and for what service. ### 10. Daysmart for pet grooming **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** We like Daysmart because it is a all in one system. You can literally do everything from appointments, reminders, retail, daycare, point of sale. It does it all. **What do you dislike about DaySmart Pet?** I do dislike that it notifies client everytime we move an appointment unless we have it turned off and then the reminders are turned off. I would like to see improvements in the way it communicates with clients. **Recommendations to others considering DaySmart Pet:** I would highly recommend this system to anyone. **What problems is DaySmart Pet solving and how is that benefiting you?** We have been able to solve the problems of our old system and having multiple books to do everything to now having an all in one system. Yes, it has do to the online booking portal. ### 11. Love it!! **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** Their customer service is amazing! Always available or give a call back. The program barely has an problems and when it does they fix it asap! **What do you dislike about DaySmart Pet?** I truthfully wish it was a little cheaper that's about it **Recommendations to others considering DaySmart Pet:** 100% recommended **What problems is DaySmart Pet solving and how is that benefiting you?** I am learning to use the mapping which is coming along well and the benefits is that everyone can see what's going on with every pet with a detailed profile ### 12. Small business dog training **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about DaySmart Pet?** Ease for booking private lessons, aesthetic **What do you dislike about DaySmart Pet?** Not compatible with google calendars, not useful for group lessons, schedule blocks are difficult, cannot edit recurring time blocks or lessons. **Recommendations to others considering DaySmart Pet:** Wait until this company has matured. It's not built for dog training businesses, which is how it was marketed to me. I do enjoy the aesthetic and I'm sad that after 3 months I've "outgrown" the company. **What problems is DaySmart Pet solving and how is that benefiting you?** I wanted to be able to schedule my lessons, which I can. Their website isn't great, but I'm hoping to maybe use booking features. Not much has changed with customers relating to Daysmart. ### 13. Offers a lot but not very specialized for CATS **Rating:** 4.0/5.0 stars **Reviewed by:** Angela M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** The ease of scheduling and running reports. Also being able to look and/or make changes on your phone and on line scheduling is huge plus. **What do you dislike about DaySmart Pet?** Not geared Cats at all doesn't give behaviour characterists of cats, with more salons become feline exclusive this is an important feature for us **What problems is DaySmart Pet solving and how is that benefiting you?** Online scheduling has helped tremendously ### 14. Good Basics, Best for Salon use **Rating:** 3.5/5.0 stars **Reviewed by:** Faith L. | Pet Stylist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** Color coding and ease of moving appointment times on same day. **What do you dislike about DaySmart Pet?** Not geared for mobile and many clicks to get where you are going. Modifying recurring schedules is tedious at best. **Recommendations to others considering DaySmart Pet:** If you need a basic program in a salon setting, it is pretty good. **What problems is DaySmart Pet solving and how is that benefiting you?** Calendar and the ability to track client info ### 15. Salon suite review **Rating:** 5.0/5.0 stars **Reviewed by:** Jack A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about DaySmart Pet?** Online booking and the ability to adapt the scheduling system to my needs. **What do you dislike about DaySmart Pet?** The card processing can be very difficult to use and often needs multiple attempts to be successful with many cards **Recommendations to others considering DaySmart Pet:** Phone assistants should be more knowledgeable about the software **What problems is DaySmart Pet solving and how is that benefiting you?** Booking after hours with the online booking ### 16. Unless you need a POS (Point of Sale) don't bother. **Rating:** 1.0/5.0 stars **Reviewed by:** Tom S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** It has Text messaging that is text messaging **What do you dislike about DaySmart Pet?** Layout, navigation, visibility to data, lack of usable report (for our needs) **What problems is DaySmart Pet solving and how is that benefiting you?** None, created more problems from our last software. Only benefit is text messaging. I would go back to prior software but day smart bought them. ### 17. Full Featured Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** It allows to text or call/ lookup Addresses/ directly from the App **What do you dislike about DaySmart Pet?** Reports (need to be improved), the have to add many differents reports or allow the user to make a custom report **Recommendations to others considering DaySmart Pet:** DaySmart is a complete Software; I have been using it for almost two years, and I am happy with it **What problems is DaySmart Pet solving and how is that benefiting you?** I schedule many appointments ahead for my clients, and when they approach, I place them according to their location. Also, I keep track of payments with this software. ### 18. The system is always easy to use! Customer service is number 1 ! I haven't had any issues . **Rating:** 5.0/5.0 stars **Reviewed by:** Tanisha K. | Seasonal Cashier, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** I can use my phone if I'm not around my computer to schedule! **What do you dislike about DaySmart Pet?** Nothing at all! It has benefitted us in a lot of ways. **What problems is DaySmart Pet solving and how is that benefiting you?** It has helped with no shows with the option to send confirmation texts! Saves me from losing money! ### 19. Good Classic System **Rating:** 5.0/5.0 stars **Reviewed by:** Atlas R. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** I love that you can enter in vaccinations like Rabies and it will pop up if they are expired. **What do you dislike about DaySmart Pet?** The new updated system is really complicated. **What problems is DaySmart Pet solving and how is that benefiting you?** The site is really good for holding all of our clients info and scheduling. ### 20. Always evolving for betterment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about DaySmart Pet?** The cloud is great running multiple mobiles. Real time updates. E-forms. Card payment integration. Pop up notes. **What do you dislike about DaySmart Pet?** The routing feature needs a way that Admin can see individual emp routes without their passwords. **Recommendations to others considering DaySmart Pet:** Take the time to set it up the way you want and things will roll well. **What problems is DaySmart Pet solving and how is that benefiting you?** With the recent addition of e-forms, we alleviated a huge need to outsource. Using rep management helps us maintain quality control even as a mobile service. ### 21. Makes life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy Steinbach M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** Booking appointments can be done so quickly **What do you dislike about DaySmart Pet?** I haven't had time to utilize all of the reporting features **Recommendations to others considering DaySmart Pet:** Do yourself a favor and try it out! **What problems is DaySmart Pet solving and how is that benefiting you?** It solves having to carry around your appointment book and white out! ### 22. Great Product to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** I love how versatile it is and customer service. **What do you dislike about DaySmart Pet?** There are a few services I wish it would include **Recommendations to others considering DaySmart Pet:** Easy to use, and customer service is excellent. **What problems is DaySmart Pet solving and how is that benefiting you?** Daycare and grooming have run a lot smoother. ### 23. Good other than outages **Rating:** 3.5/5.0 stars **Reviewed by:** Zach J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** The features and capabilities in the new format **What do you dislike about DaySmart Pet?** Not being able to have no show fees come up right away when rebooking **What problems is DaySmart Pet solving and how is that benefiting you?** More efficient with our groomers and vaccinations are easier to view ### 24. Great software for my small business **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** I love the appointment confirmation/ cancel sent to clients before appointments so no wasted time **What do you dislike about DaySmart Pet?** Sometimes the software freezes for no reason **What problems is DaySmart Pet solving and how is that benefiting you?** Client information accounts are stored in the software. ### 25. Great software but missing some features **Rating:** 4.0/5.0 stars **Reviewed by:** Classy C. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about DaySmart Pet?** Having everything online and being mobile with the software is great! Not to mention we can check out a couple of people at the same time with our computer and tablet. **What do you dislike about DaySmart Pet?** Not having Boarding and Daycare options with my grooming business. CardConnect the payment processing service are dishonest and rip people off. **What problems is DaySmart Pet solving and how is that benefiting you?** being able to go electronically for 80% is great. ### 26. Staff very helpful and friendly **Rating:** 5.0/5.0 stars **Reviewed by:** sonia c. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** Staff is always great to help and software is easy to use. **What do you dislike about DaySmart Pet?** Nothing, software works great, like any program has the odd bug that shuts us out but their team is quick to fix it. **What problems is DaySmart Pet solving and how is that benefiting you?** Booking more efficiently ### 27. Makes my life much easier! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about DaySmart Pet?** I love the automated reminder system and the easy way my staff has access to records. **What do you dislike about DaySmart Pet?** If someone has multiple pets on the same day it sends several reminders with different times. That's confusing for people. Also wish there was a way to denote when my staff was working on our mobile services vs in our salon. **What problems is DaySmart Pet solving and how is that benefiting you?** Automated reminders is great. It's easy to communicate with individuals and with groups. ### 28. Great but frustrating **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about DaySmart Pet?** Easy to use and very helpful database but very clunky at times **What do you dislike about DaySmart Pet?** Having to log into the system when I'm already in it to get to some detail on a customer **What problems is DaySmart Pet solving and how is that benefiting you?** Having a great and functional database.. much more productive and great for scheduling appointments.. ### 29. Disappointed in online version **Rating:** 2.0/5.0 stars **Reviewed by:** Lisa G. | Owner **Reviewed Date:** May 28, 2021 **What do you like best about DaySmart Pet?** The ease of scheduling and managing employee's schedules **What do you dislike about DaySmart Pet?** Online booking is very limited. Features from desktop were left out when mivimg from desktop to online. Still waiting for a waitlist after nearly 10 months. App features are inconsistent with web version **What problems is DaySmart Pet solving and how is that benefiting you?** Inconsistencies ### 30. Enjoy the software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2018 **What do you like best about DaySmart Pet?** My favourite part of the software is how organized it keeps things. The reports are very helpful for tracking business growth. **What do you dislike about DaySmart Pet?** I bought the software outright instead of paying a monthly fee. I bought a new computer for which my version was out dated. I had to pay more for my upgrade than I paid to purchase the program originally. WAY MORE. **What problems is DaySmart Pet solving and how is that benefiting you?** The program keeps track of everything! It is user friendly and well laid out. It keeps all your important client, pet, business and payroll info in one place. ### 31. The more they update the worse it gets! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2018 **What do you like best about DaySmart Pet?** We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it... **What do you dislike about DaySmart Pet?** Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere! **Recommendations to others considering DaySmart Pet:** Do not buy this product! **What problems is DaySmart Pet solving and how is that benefiting you?** Nothing is being solved and it is only creating more problems. Also, their customer service reps have clearly not had training in customer service. You will hang up even more frustrated than you already were. They are rude and have no understanding of how important this software is to your business. One of the managers actually uttered the words, "What is the big deal anyway?" Unacceptable! ### 32. Complicated initially, but it gets easy to use with time and practice. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2018 **What do you like best about DaySmart Pet?** There are many facets to this program. It does so many different things and definitely helps us maintain organization. **What do you dislike about DaySmart Pet?** It’s a little chaotic. There are some things we can’t fix like returning a product to a customer at the discounted price they paid instead of full price. **Recommendations to others considering DaySmart Pet:** Fine tune small things like reruns at discount price **What problems is DaySmart Pet solving and how is that benefiting you?** Organization and documentation. It helps us maintain a good clientele record of past visits which proves very helpful. ### 33. DO NOT USE!!! WARNING!!! These guys will rip you off! **Rating:** 0.0/5.0 stars **Reviewed by:** Jordan C. | Jordan Coombe, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2016 **What do you like best about DaySmart Pet?** The website and marketing around the software is very good, they clearly spend more time trying to sell you this rubbish software than they do actually making it good. **What do you dislike about DaySmart Pet?** Very poor customer service. No support or follow up calls. Many glitches but nobody to fix them. **Recommendations to others considering DaySmart Pet:** DO NOT USE 123 PET!!!! They will try and charm you to sign the paperwork to take your money... but once you have my god will you regret it! They wouldn't even actually talk to me on the phone until I had signed my agreement... Jokers! **What problems is DaySmart Pet solving and how is that benefiting you?** This has made me realise not to use 123 pet and to look for someone who specialises in this type of software development instead... 123 pet are just a big hairdressers software company that think they could make money elsewhere. **Official Response from Lauren Stier:** > Hi Jordan, We'd like to work with you to address the concerns you have with 123Pet Software. We know that previously you've worked with an independent reseller of 123Pet in the UK and have had some concerns with the support you've received. We'd encourage you to contact our support team and request our support manager so that we can make sure to get your questions and concerns taken care of. You can reach us at +1-248-491-0200 or support@daysmart.com. Please also let us know any specific feature requests or functionality concerns that you have for 123Pet and we'll take a look at them for future software enhancements. We build the software based around our users' needs and feedback, and are always happy to hear what we can do to help your business. Thanks, Lauren @ 123Pet Software ### 34. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2016 **What do you like best about DaySmart Pet?** Helps organize our appointments. Allows for online booking. And I love the remote access from my phone. **What do you dislike about DaySmart Pet?** Design is a bit outdated. And I dislike the amount of steps it takes just to open up the grooming notes. **What problems is DaySmart Pet solving and how is that benefiting you?** Helps us see with our sales from previous month's and years so we can compare and see a trend. ### 35. Helpful Pet Industry Product **Rating:** 4.0/5.0 stars **Reviewed by:** Alison D. | Dog Handler, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2015 **What do you like best about DaySmart Pet?** Recording transactions is a breeze, and scheduling is simple. Entering new clients into the database is easy and there is a lot of room to record their information. The display of the program is aesthetically pleasing and it is easy to navigate. **What do you dislike about DaySmart Pet?** That I have to use Excel to have a list of how many dogs are staying overnight, I wish this was built into the system. You can see easily how many dogs are scheduled to come in, but it doesn't account for the dogs who are staying for days at a time, so you don't have a count. Also wish there was an emergency contact slot. And for the grooming section, it would be useful if you could easily keep a log of what they got each time they were in. **Recommendations to others considering DaySmart Pet:** You still need another way to calculate how many dogs are boarding each night, I use an Excel template I made for that. Other than that, it's a good investment. **What problems is DaySmart Pet solving and how is that benefiting you?** Scheduling dogs, and making sure we have enough people staffed. Also having a database on the computer, not just files. It saves time and money, and with the mobile option, I can look up clients information on the go. ## DaySmart Pet Discussions - [What is DaySmart Pet used for?](https://www.g2.com/discussions/what-is-daysmart-pet-used-for) - [View DaySmart Pet pricing details and edition comparison](https://www.g2.com/products/daysmart-pet/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+16%3A10%3A15+-0500&secure%5Bsession_id%5D=88532e12-3e10-4069-bf02-5b8d188964c0&secure%5Btoken%5D=87cb340409b03ba402e7a90b5d8eead1f80a4335b034e966f03020c335cf5c9b&format=llm_user) ## DaySmart Pet Features **Platform Additional Functionality** - Messaging - Mobility - Cloud - On-Premise - Dashboard - Task Management - Payment **Business Management** - Appointment Scheduling - Pet Records - Staff Scheduling - Inventory and Retail Sales - Document Management **Platform Basics** - Interoperability - Performance - Reporting **Marketing and Communications** - Customer Feedback - Reminders - Loyalty Programs **Financial Management** - Accounting - Payroll and Commissions ## Top DaySmart Pet Alternatives - [Gingr](https://www.g2.com/products/gingr/reviews) - 3.8/5.0 (14 reviews) - [MoeGo](https://www.g2.com/products/moego/reviews) - 4.9/5.0 (103 reviews) - [Kennel Connection](https://www.g2.com/products/kennel-connection/reviews) - 4.8/5.0 (4 reviews)