Nothing comes to mind in this moment when I have no idea when my funds will drop. Review collected by and hosted on G2.com.
I worked with Gingr for 3 years, 2 locations several years ago. Started my business with Gingr. We then left to try another company and after 2 years, decided to go back to Gingr, not bc the new company was bad, they were light years more advanced than Gingr in capabilities, but they were also 3 times more expensive. I wish I had researched the changes Gingr has made since we had last been with them, bc had I know they were acquired by PE, I would not have made the switch bc I know what happens when PE steps in. That said, their payment processor, Gingr Payments, is shady at best. It was always inconvenient, as they use 2 day payout, when Stripe offers same and next day. If that wasn’t bad enough, along with an overly inflated processor fee, they’ve made a recent change 2 days weeks ago. What is the change? Nobody knows, not even at Gingr. However, it’s causing the batches to be processed literally at random. We have no idea when a batch will close. None. The parent company, Together Work, they built the payment dashboard. They say it’s all about Stripe, but I got the right Stripe rep on the phone and he explained how every single aspect of Gingr Payments Processing is on Gingr. Every decision. If you ask them what’s going on, they deflect to Stripe, bc they know they have a closed system and you can’t speak to Stripe directly about your Gingr Payments account. You ALSO can’t speak to Gingr internal merchant services, they’re not available to customers. So as a customer, your money will be completely hijacked by the cabal on the back end and when you ask when oh when will I see the money that my customers intended for me?? They have no answers. The rest of the platform is very buggy, try sending any normal pixel sized picture. Seems they programmed the photo size in messages with a 2005 phone camera capacity. We have to take screen shots of a photo, so it will go through. But the money, that’s the big problem. Leaving your customers in the dark about when they will be paid, that’s a step too far. Oh and any bank holiday, Gingr will not batch the day before or the actual holidays holiday. So tomorrow is veteran’s day and Gingr didn’t batch FRIDAY’s transactions yet bc TOMORROW is a holiday. So we won’t have funds released from Friday through Wednesday. It’s literal insanity. You know you can batch the day BEFORE a holiday and just let the bank process it when they re open right? Of course you do, but there is a reason you hold onto funds for an oddly long period of time. It’s a nightmare to switch apps when you have thousands of customer’s but we’re starting the process this week. Oh and when we came back, they gave us 3 useless months for free but started the clock at sign up, but couldn’t do the data transfer for nearly 2 months, so the free months, we got none of them bc the platform wasn’t usable for about 3 months after sign up. Coincidence? I think not. Stay away from this platform. Review collected by and hosted on G2.com.
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