Discussioni Auto Dialer Software

Vorrei inviare brevi messaggi audio e/o video di follow-up ai miei clienti, è un'opzione?

جميل جدا شكرا لكم انا جد جد مسرور بيكم شكرا لكم انصح الجميع على العمل بيه

Sembra che ci voglia un po' di tempo per tornare alla normalità.

how can you use Talkdesk to improve recruitment, training and working from home?

How do I effectively use the plugin to answer inbound calls while I am not actively on the Genesys screen

use it with salesforce

Le chiamate in arrivo sono molto difficili da rispondere.

Sarebbe possibile implementare una funzione nel reporting in tempo reale in cui c'è un avviso o un allarme se un agente non è stato in grado di rispondere o ha rifiutato la chiamata?

Come puoi risolvere i problemi di Bluetooth con il Mac.. Quali mancanze ci sono con entrambi PHILIPS / PLANTRONICS

Can I use color change option permanently instead of changing it each time logging in?

RECENTLY THE ANSWER FUNCTION WAS REMOVED AND CALLS COME IN VERY QUICKLY WOULD BE NICE TO BE ABLE TO HAVE A RING OR TWO AND THEN HAVE THE CALL COME THROUGH

na

Currently there is no ability to schedule agents into Outbound calling, the function of forecasting does not need to be there but at least allow auto scheduling of agents with a workload

My Agent leg continues to say disconnected in between calls and I see this as an unnecessary notification because I am always able to accept calls even when it says this.

My evaluations sort by date challenged, accepted/acknowledged, however they don't sort by date received.

Questo è per garantire che vengano prese adeguate azioni disciplinari nei confronti degli agenti che non rispondono alle chiamate in modo tempestivo o per coloro che deliberatamente non rispondono alle chiamate che ricevono.

I have heard manager have gotten help but I don't know myself how to get that help sometime when it's required to have a faster answer. Thanks! Anyway, I'm happy with this software as I mentioned above and I would never replace it.

Looking for any pitfalls to avoid or features which you may have unearthed that could be beneficial to a new team on the platform. Thanks!

If I have more than one call center, can I use this platform throughout each of them individually?

blah blah

There is not log of customization that is available for the uses to see any reports or details about their logins, is there any way to check those things, listen to the calls and improve their own skills, or it has to go to the administrator.

I know that we get a percentage of how active we are on the system, but we don't see our calls taken or made except for the day off. It would just be a lot easier to see what calls were taken for those who keep track of their call quotas.

NA

Sometimes my phone doesn't ring and it looks like I'm just missing calls because the system will give me a refuse

Banks are reluctant to use Genesys Cloud because the data is hosted outside the country of their premises. Instead they opt for on-prem solutions. How the Genesys plans to address this?

We want to start using the chat functionality, and before building a Bot, we need a basic menu/tree for the chat visitors to go through, effectively mirroring our voice menu/tree. I hope the chat interface will display selection options in the form of buttons (1. Sales; 2. Customer Service; 3.... Leggi di più

Possiamo scaricare il registro del telefono e qual è il numero massimo di contatti da salvare?

Voglio conservare tutte le chiamate e i messaggi che sono avvenuti da quando ho iniziato a usare Aloware, il sistema li conserva? Fino a che massimo?

Volevo conoscere l'esperienza o l'opinione delle persone sul miglior VOIP aziendale per una piccola impresa in espansione. Mi piacciono il tagging, l'integrazione con Zoho e altro. Attualmente sto usando Jive e sto cercando un'opzione con un miglior rapporto qualità-prezzo.

Sometimes I can barely hear the tone.

Can there be a search box simplifying the search of a given action for example any report or any agents name to particular. Would really like to see if we can have global search option to facilitate any sort of search on the platform. And would also like to have Nice Incontact open automatically... Leggi di più

Because I am having experience that I need to log in per hour to reset my NIC MAx I would like to improve it so that we are not going to login from time to time or by staying on the browsers to check ig.

It will be a game changer, once the Nice in contact team comes up of an application readily available to mobile app users.

The easiest way to find it.

FRIENDLY TO USE

It happens so many times that movable parts of the dashboard gets messy when put on a big screen (team screen at the office). What would be the best way to setup the view?

The screen recorder that will show how the agent use the tools and the behavior of the agent during calls,

None

When I at first connected to the CXone Softphone from my home using my internet provider Hughes Net, which is satellite internet, my clients who called could not hear me. They would tell me when I talked, it sounded as if some one was rubbing paper on my part of the receiver and they could not... Leggi di più

just filling this out quite honestly.

In order to listen to my QA's I heed to use a system called Silverlight. Unfortunately, it needs to be downloaded, but I don't have access to do that as a customer service agent.

I suggest you to make it as a separate executable application instead of launching it via Google Chrome or other browsers.

What is the best way to report technical issues? Could you please explain all the categories available when reporting issues and what would be the best scenario to use each one of them?

It will automatically log everyone out. many times a day. We use it for monitoring dashboards and we need to stay logged in all day. The other day it logged me out while actively using it to coach another agent on a call they had.