Discusiones de Customer Self Service Software

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Just like when you purchase a food product from Rappi, Uber Eats or one of those apps. Our head of sales wanted the customer to use the chat for the client to directly use to purchase our products. I dont think that is the main intention of the chat, but it could work out. Also, it would save... Leer más

As we are having clients and their conversation happens lot on whatsapp only so I want a way from my clients can create a ticket from there whatsapp and I recieve notification in the zoho desk

Tengo muchas dificultades para buscar artículos a menos que tenga la redacción EXACTA correcta. Al buscar algo como RA12345, necesito buscar exactamente RA12345; si escribo 12345, no aparecerá en los resultados. Si hay una manera de refinar la búsqueda para buscar una palabra parcial, sería muy... Leer más

We have different customers, for each one of them we manage web, email, e-learning platforms, we'd like to embed customized web form and chat for each subdomain, of course the zoho desk admin must remain one for all.

I would like to automate tickets to auto generate issues on our Jira platform. The current properties within Hubspot does not enable this function to be automated.

I want to be able to track potential clients in the most efficient way from the entry into the funnel to the time they either become a client or not.

I'm trying to represent! :)

I would like to know how everyone else uses JIRA so we can maybe in future expand or make more from JIRA. w

No need

Struggling with forwarding emails from our server.

Our way was to make an internal team to make the decisions very quickly and the onboarding team to make the config.

I have a website where I don't make anything off of it, but I'd still like to give readers a way to reach out to me, and I'd love for Intercom to be that way. I looked through the pricing and plans but was hoping there was a really low, and basic way, that I could use this. I'm not going to get... Leer más

Example, I copy paste the following ids with coma separated "23, 43, 45, 25, 543, 1234, 5436, 456" which then divides it into tokens which refer to the ids. Maybe there is a way to do this but I am not aware of?

We would like to know when a user leaves the livechat feature, so our reps don't have to wait.

Instalé Messagebird y lo borre por erro pero no hay opcion para reinstalarlo y lo necesito para probar los mensajes de whatsapp

Estoy buscando integración con el módulo de aprendizaje automático de AWS.

Seeing available integrations to get metrics like CSAT or NPS. Could you provide examples or analysis to take in consideration because trying the wrong functionality in terms of time is expensive. Finally, there is any way to take screenshots remotely with customers approval to assist them?

El CSS y JS personalizados son geniales, pero puede que no sean del gusto de todos. La revolución sin código está en auge con tecnologías como Webflow, Wix, etc. ¿Hay planes para algún complemento o características para tratar con eso?

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What strategies are used to obtain a good deflection of the personalized bot and, to reconcile it, to avoid excessive interactions? What is the best way they use to measure and detect bottlenecks and possible failures?

I am so loving the bots as I am doing customer success all on my own. I notice the drop off of potential users are high when the bots use the sales qualification form. Is there a way to make it better and what are the best practices when it comes to custom or sales bots?

Most probably the choose language to create them was English. So far so good. However, when you translate this message "Send us a message" to Brazilian Portuguese (an other languages originated from latim), customers can confuse about this and think this botton will simple allow them to continue... Leer más

I have local existing number, and i have hard time importing to LiveAgent call center. Is anybody managed to use existing local number with LiveAgent call center?

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How can we better manage communications with existing and potential clients, as well as projects and events? What other software should we consider integrating with Salesforce? Where can we find basic introductions to how to use Salesforce and what benefits it could bring to our firm? How can we... Leer más

Al intentar vincular mi cuenta de Salesforce con ActiveCampaign, me encontré con una barrera de pago que requería que pagara $10 por la integración si quería importar contactos automáticamente de ActiveCampaign a Salesforce. Me preguntaba si hay alguna manera de evitar esto y configurar la... Leer más

I want to be able to begin tracking number of calls, number of inputed leads/week, number of emails sent, and number of new notes created so that we can better keep one another accountable and talk about those KPI's at our sales meetings. If I was able to do this effectively, we could create a... Leer más

At times, I will have trouble getting the answer I need quickly for tech issues. The biggest challenge is figuring out which direction to take so that I can get support.

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Necesito una herramienta de chat que también tenga opciones de soporte telefónico.