Kustomer Preisübersicht

Ich mag Kustomer wirklich gerne. Es ist so effizient und ein großartiger Helfer. Kustomer ist schnell und einfach zu bedienen. Bewertung gesammelt von und auf G2.com gehostet.

Bisher gibt es nichts, was ich gegen Kustomer sagen könnte. Ich bin sehr zufrieden mit dem Service, den ich von diesem Produkt erhalten habe, und dem Service, den wir dadurch bieten können. Bewertung gesammelt von und auf G2.com gehostet.

I like that Kustomer that you can put all customer interactions in one timeline. You can see messages from every channel together, and you can also add data from your own sources there.

What you will really like about Kustomer is its integration and automation power. With Workflows you can do almost anything you need. The APIs are also very flexible — you can bring your own data into Kustomer, and you can also take Kustomer data out without any problem.

The interface is easy for your agents to use, and you can segment your teams and transfer interactions between them in a way that feels really seamless for customers. Bewertung gesammelt von und auf G2.com gehostet.

The biggest weakness of Kustomer is reporting. The general reports are not flexible and I cannot adapt them to my needs. The custom reports also have several problems: they cannot be sorted or grouped in folders, they don’t allow me to cross information between customers, conversations, and messages, they are limited in the amount of data per report, and when shared as PDF they often show incomplete information. In the end, the only real solution is to export the data and build dashboards outside the application.

In addition, several times they have announced changes in their pricing models with very short notice, and that does not feel right. Bewertung gesammelt von und auf G2.com gehostet.