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Compare Redis 3.2 and osTicket 
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At a Glance
Market Segments
Mid-Market (63.6% of reviews)
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Redis 3.2
Star Rating
(11)4.4 out of 5
Market Segments
Mid-Market (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Redis 3.2osTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that osTicket excels in ticket creation user experience with a score of 8.6, while Redis 3.2 does not focus on ticket management, making osTicket a better choice for businesses needing robust support ticketing features.
- Reviewers mention that osTicket's workflow and SLA management features score 8.0, which helps streamline support processes, whereas Redis 3.2 lacks dedicated ticketing features, focusing instead on data storage and caching.
- G2 users highlight that osTicket's quality of support is rated at 6.9, which is lower than Redis 3.2's 8.9, indicating that Redis may offer better technical support for users needing assistance with implementation and troubleshooting.
- Users on G2 report that osTicket's customer portal scores 8.1, providing a user-friendly interface for customers to submit tickets, while Redis 3.2 does not offer a customer-facing portal, making osTicket more suitable for customer service needs.
- Reviewers mention that osTicket's integration capabilities score 6.8, which may limit its ability to connect with other tools, while Redis 3.2 is known for its high performance and integration with various programming languages, making it a better fit for developers looking for a flexible data solution.
- Users say that osTicket's ease of use is rated at 8.2, which is lower than Redis 3.2's 9.4, suggesting that Redis may be easier for developers to implement and use effectively in their applications.
Pricing
Entry-Level Pricing
Redis 3.2
No pricing availableosTicket
No pricing availableFree Trial
Redis 3.2
No trial information availableosTicket
No trial information availableRatings
Meets Requirements
9.2
11
8.8
41
Ease of Use
9.4
11
8.2
41
Ease of Setup
Not enough data
8.0
29
Ease of Admin
Not enough data
8.3
29
Quality of Support
8.9
11
6.9
27
Has the product been a good partner in doing business?
Not enough data
8.4
24
Product Direction (% positive)
10.0
11
8.8
39
Features by Category
Ticket and Case Management
Not enough data
8.6
32
|
Verified
Not enough data
8.7
32
|
Verified
Not enough data
8.0
31
|
Verified
Not enough data
8.4
29
|
Verified
Not enough data
8.0
24
Not enough data
7.7
30
Not enough data
8.3
31
|
Verified
Not enough data
7.3
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.1
24
|
Verified
Not enough data
9.0
27
Not enough data
5.3
10
|
Verified
Not enough data
5.3
10
Not enough data
4.0
7
Platform
Not enough data
5.4
16
Not enough data
7.1
23
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
6.8
13
|
Verified
Not enough data
7.2
26
|
Verified
Not enough data
7.8
27
|
Verified
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Redis 3.2
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.3%
Information Technology and Services
18.2%
Insurance
9.1%
Education Management
9.1%
Construction
9.1%
Other
27.3%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
Redis 3.2 has no discussions with answers
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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