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At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,627)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessStaircase AI by Gainsight
Star Rating
(52)4.8 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Staircase AI by GainsightSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Success excels in its Customer Health Scores feature, scoring 8.6, which helps teams effectively monitor customer engagement and satisfaction. In contrast, Staircase AI by Gainsight offers a slightly higher score of 8.9, indicating a more robust capability in this area.
- Reviewers mention that the Ease of Setup is a significant advantage for Staircase AI by Gainsight, with a score of 9.6 compared to Gainsight Customer Success's 6.4. This suggests that users find Staircase AI easier to implement and integrate into their existing workflows.
- G2 users highlight the superior Quality of Support provided by Staircase AI by Gainsight, which received a perfect score of 9.9. In contrast, Gainsight Customer Success scored 8.5, indicating that users may experience more responsive and effective support with Staircase AI.
- Users on G2 report that the Playbooks feature is a weak point for Staircase AI, scoring only 4.4, while Gainsight Customer Success scores 8.1. This suggests that Gainsight Customer Success offers more comprehensive and effective playbook functionalities for customer success teams.
- Reviewers mention that the Machine Learning capabilities of Staircase AI by Gainsight are a standout feature, scoring 9.1, which indicates advanced predictive analytics. Gainsight Customer Success, however, scored lower at 6.8, suggesting it may not leverage machine learning as effectively.
- Users say that the Customization options in Gainsight Customer Success are rated at 8.0, while Staircase AI by Gainsight scored 7.9. This indicates that while both products offer customization, Gainsight Customer Success may provide slightly more flexibility for tailoring the software to specific business needs.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableStaircase AI by Gainsight
No pricing availableFree Trial
Gainsight Customer Success
No trial information availableStaircase AI by Gainsight
No trial information availableRatings
Meets Requirements
8.6
1,328
9.1
32
Ease of Use
8.0
1,360
9.1
33
Ease of Setup
6.6
700
9.6
19
Ease of Admin
6.9
624
9.4
18
Quality of Support
8.5
1,131
9.9
31
Has the product been a good partner in doing business?
8.9
634
10.0
18
Product Direction (% positive)
9.2
1,330
9.6
26
Features by Category
Customer Information
8.6
1091
|
Verified
8.9
22
8.5
1045
|
Verified
9.2
22
8.4
1036
|
Verified
9.3
22
8.2
1048
|
Verified
6.0
15
8.1
913
|
Verified
8.3
21
7.9
895
|
Verified
8.2
19
8.0
940
|
Verified
Feature Not Available
Predictions
8.0
926
|
Verified
9.3
22
7.4
815
|
Verified
7.8
18
8.1
887
|
Verified
8.4
18
6.8
640
|
Verified
9.1
22
Platform
8.2
1089
|
Verified
9.4
21
7.9
955
|
Verified
8.7
21
7.8
960
|
Verified
8.2
21
8.1
964
|
Verified
7.9
16
8.1
1008
|
Verified
9.6
21
8.1
1001
|
Verified
7.9
19
8.5
1005
|
Verified
9.3
21
8.6
915
|
Verified
8.9
20
8.4
1031
|
Verified
9.4
21
8.4
1003
|
Verified
9.1
17
Generative AI
7.0
290
6.7
7
7.1
291
8.3
8
Agentic AI - Customer Success
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Not enough data
Sales Team
7.7
102
8.6
6
Feature Not Available
5.0
6
8.1
139
4.4
6
Intelligence
7.8
123
7.5
6
6.9
109
4.7
6
7.6
102
7.8
6
Mapping
7.6
111
6.1
6
8.1
123
8.1
6
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Not enough data
Customization
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.2
17
Not enough data
Feature Not Available
Not enough data
9.4
17
Predictions
Not enough data
8.9
16
Not enough data
8.9
17
Not enough data
8.6
15
Not enough data
9.2
17
Not enough data
8.9
16
Not enough data
9.2
17
Generative AI
Not enough data
6.2
7
Not enough data
8.3
7
Categories
Categories
Shared Categories
Gainsight Customer Success and Staircase AI by Gainsight are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Gainsight Customer Success is categorized as Experience Management
Staircase AI by Gainsight is categorized as Revenue Operations & Intelligence (RO&I) and Proactive Customer Retention
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Staircase AI by Gainsight
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Computer Software
32.0%
Marketing and Advertising
20.0%
Information Technology and Services
14.0%
Internet
4.0%
Computer & Network Security
4.0%
Other
26.0%
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
Staircase AI by Gainsight has no discussions with answers
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