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Compare BMC Helix Remedyforce and OpenText Service Management Automation X (SMAX) 
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At a Glance
Market Segments
Enterprise (56.8% of reviews)
Enterprise (57.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix Remedyforce
Star Rating
(48)3.9 out of 5
Market Segments
Enterprise (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC Helix RemedyforceOpenText Service Management Automation X (SMAX)
Star Rating
(72)4.2 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OpenText Service Management Automation X (SMAX)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC Helix Remedyforce excels in its Ticketing System with a score of 9.4, highlighting its robust features for automating ticket routing and prioritization, which streamline incident management effectively.
- Reviewers mention that OpenText SMAX shines in Process Workflow with a score of 9.4, indicating its strong capabilities in managing complex workflows and enhancing service delivery efficiency.
- G2 users note that BMC Helix Remedyforce has a superior Knowledge Base integration with a score of 9.0, allowing for seamless access to information that aids in quicker ticket resolution.
- Users on G2 report that OpenText SMAX's Incident Reports feature, scoring 9.0, provides comprehensive analytics that help teams understand incident trends and improve service quality.
- Reviewers say that BMC Helix Remedyforce's Dashboards are highly rated at 9.0, offering customizable views that enhance visibility into service performance metrics, which users find particularly useful for tracking KPIs.
- Users mention that OpenText SMAX's Self Service functionality, scoring 8.5, is user-friendly and empowers end-users to resolve issues independently, which is a significant advantage for reducing support workload.
Pricing
Entry-Level Pricing
BMC Helix Remedyforce
No pricing availableOpenText Service Management Automation X (SMAX)
No pricing availableFree Trial
BMC Helix Remedyforce
No trial information availableOpenText Service Management Automation X (SMAX)
Free Trial is available
Ratings
Meets Requirements
8.4
38
8.5
67
Ease of Use
7.6
39
7.9
67
Ease of Setup
7.3
23
7.3
40
Ease of Admin
7.9
25
7.6
40
Quality of Support
8.4
34
7.9
66
Has the product been a good partner in doing business?
7.7
24
8.3
40
Product Direction (% positive)
8.1
37
7.8
63
Features by Category
Administration
9.1
15
|
Verified
9.2
6
|
Verified
8.7
15
|
Verified
8.5
8
|
Verified
8.9
15
|
Verified
8.1
7
|
Verified
Service Desk
9.1
16
|
Verified
9.3
7
|
Verified
9.3
15
|
Verified
8.8
8
|
Verified
8.9
15
|
Verified
9.0
7
|
Verified
Management
9.1
15
|
Verified
8.3
8
|
Verified
8.8
15
|
Verified
8.7
5
|
Verified
8.9
15
|
Verified
7.9
7
|
Verified
9.1
13
|
Verified
7.9
7
|
Verified
8.2
13
Not enough data
Functionality
9.4
15
|
Verified
8.8
8
|
Verified
8.8
15
Not enough data
8.8
15
|
Verified
8.3
7
|
Verified
8.8
15
|
Verified
8.1
7
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
14
8.6
14
9.0
14
8.2
14
9.1
13
8.5
14
9.0
14
8.1
13
8.7
13
8.3
11
Reporting
9.0
16
7.9
13
8.4
15
7.8
13
8.2
14
8.3
11
Access & Usability
7.6
11
7.6
11
8.1
15
8.5
13
8.6
15
8.2
11
8.5
14
7.4
11
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix Remedyforce and OpenText Service Management Automation X (SMAX) are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC Helix Remedyforce has no unique categories
OpenText Service Management Automation X (SMAX) has no unique categories
Reviews
Reviewers' Company Size
BMC Helix Remedyforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OpenText Service Management Automation X (SMAX)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
35.6%
Computer Software
17.8%
Financial Services
6.7%
Veterinary
2.2%
Security and Investigations
2.2%
Other
35.6%
Information Technology and Services
31.4%
Airlines/Aviation
5.7%
Telecommunications
4.3%
Insurance
4.3%
Hospital & Health Care
4.3%
Other
50.0%
Alternatives
Discussions
BMC Helix Remedyforce has no discussions with answers
OpenText Service Management Automation X (SMAX) has no discussions with answers
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