# Best Virtual Waiting Room Software for Small Business ## How Many Virtual Waiting Room Software Products Does G2 Track? **Total Products under this Category:** 10 ### Category Stats (Aug 2026) - **Average Rating:** 4.77/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Queue-Fair (+0.02%) - Among all products in this category, Queue-Fair recorded the largest rating increase compared to last month _Last updated: August 07, 2026_ ## How Does G2 Rank Virtual Waiting Room Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 600+ Authentic Reviews - 10+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Virtual Waiting Room Software ![G2 Grid® for Virtual Waiting Room Software plotting products by satisfaction and market presence](https://www.g2.com/categories/virtual-waiting-room/grids.png?focus%5B%5D=137711&focus%5B%5D=2660&focus%5B%5D=76055&focus%5B%5D=17362) Highlighted products: Queue-Fair, Queue-it, CrowdHandler, and DataDome. Underlying data: [Grid® JSON](https://www.g2.com/categories/virtual-waiting-room/grids.json?focus%5B%5D=queue-fair&focus%5B%5D=queue-it&focus%5B%5D=crowdhandler&focus%5B%5D=datadome&segment=small-business) **Sponsored** ### Queue-Fair Queue-Fair is the original Virtual Waiting Room, Bot Mitigation and peak-demand traffic management platform for busy websites, mobile apps and APIs, invented by us and originally patented in 2004. Queue-Fair protects websites and digital services when traffic surges, bots attack, or demand exceeds available capacity. When too many visitors arrive at once, Queue-Fair automatically places excess visitors in a fully branded online queue and returns them to your site in fair, first-come, first-served order at a rate you control. This keeps your website, checkout, login, payment pages, booking flows, registration forms, landing pages, APIs and critical infrastructure fast, stable and available without over-scaling, re-platforming or re-architecting your stack. Built for enterprise deployment and trusted for the world’s largest online queues, Queue-Fair is powerful enough for governments, global retailers, ticketing companies, transport providers, universities, visitor attractions and major ecommerce brands — while remaining simple, fast and affordable for smaller businesses too. Organisations can start with our Free Tier and grow into paid protection as their needs develop, with special pricing available to make professional peak-demand protection accessible to businesses of every size. Queue-Fair combines Virtual Waiting Room technology with Bot Detection and Mitigation features that help protect high-demand sales, ticket onsales, product launches, registrations, application windows, flash sales and 24/7 websites from overload, scraping, automated abuse, unfair access, fake demand and malicious bot activity. Queue-Fair helps identify and control suspicious traffic before it can overwhelm your systems, distort analytics, waste capacity, submit forms, attack APIs, bypass fairness controls or prevent genuine visitors from getting the service they deserve. Teams get granular control over visitor flow across an entire site or app, specific pages, bottlenecks and customer journeys, including login, add-to-cart, checkout, payment gateways, booking engines, registration pages and API calls. Queue-Fair includes real-time traffic analytics, flexible activation rules, secure pass validation, exclusive access mechanisms, proof-of-work protection, bot-resistant joining options, Single Use Join Tokens to ensure one order per human being, rate controls, branded queue pages, visitor messaging, email notifications and full customisation of the waiting experience. Unlike generic bot tools that only block traffic, Queue-Fair protects both your infrastructure and your customer experience. Genuine visitors are held safely, informed clearly and admitted fairly, while automated and suspicious traffic can be challenged, throttled or blocked entirely. This makes Queue-Fair ideal for enterprise-scale traffic management, scheduled peak-demand events, 24/7 high-traffic protection, bot mitigation, fair access control and online queue management. Founded in 2004, Queue-Fair has decades of experience in online queuing, traffic management, admission control and fair access technology - no-one has been doing this for longer. With Queue-Fair, your website stays responsive, your real visitors are treated fairly, bots and bad actors are kept under control, and your revenue, infrastructure and brand reputation are protected. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1564&secure%5Bchosen_at%5D=2026-08-15T14%3A27%3A54Z&secure%5Bdisplayable_resource_id%5D=1564&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1564&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=137711&secure%5Bresource_id%5D=1564&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvirtual-waiting-room%2Fsmall-business&secure%5Btoken%5D=cde7007bf711d704641a3552e86ab882220063d51bef682acb0cae628290205d&secure%5Burl%5D=https%3A%2F%2FQueue-Fair.com&secure%5Burl_type%5D=company_website) ### [Queue-Fair](https://www.g2.com/products/queue-fair/reviews) Queue-Fair is the original Virtual Waiting Room, Bot Mitigation and peak-demand traffic management platform for busy websites, mobile apps and APIs, invented by us and originally patented in 2004. Queue-Fair protects websites and digital services when traffic surges, bots attack, or demand exceeds available capacity. When too many visitors arrive at once, Queue-Fair automatically places excess visitors in a fully branded online queue and returns them to your site in fair, first-come, first-served order at a rate you control. This keeps your website, checkout, login, payment pages, booking flows, registration forms, landing pages, APIs and critical infrastructure fast, stable and available without over-scaling, re-platforming or re-architecting your stack. Built for enterprise deployment and trusted for the world’s largest online queues, Queue-Fair is powerful enough for governments, global retailers, ticketing companies, transport providers, universities, visitor attractions and major ecommerce brands — while remaining simple, fast and affordable for smaller businesses too. Organisations can start with our Free Tier and grow into paid protection as their needs develop, with special pricing available to make professional peak-demand protection accessible to businesses of every size. Queue-Fair combines Virtual Waiting Room technology with Bot Detection and Mitigation features that help protect high-demand sales, ticket onsales, product launches, registrations, application windows, flash sales and 24/7 websites from overload, scraping, automated abuse, unfair access, fake demand and malicious bot activity. Queue-Fair helps identify and control suspicious traffic before it can overwhelm your systems, distort analytics, waste capacity, submit forms, attack APIs, bypass fairness controls or prevent genuine visitors from getting the service they deserve. Teams get granular control over visitor flow across an entire site or app, specific pages, bottlenecks and customer journeys, including login, add-to-cart, checkout, payment gateways, booking engines, registration pages and API calls. Queue-Fair includes real-time traffic analytics, flexible activation rules, secure pass validation, exclusive access mechanisms, proof-of-work protection, bot-resistant joining options, Single Use Join Tokens to ensure one order per human being, rate controls, branded queue pages, visitor messaging, email notifications and full customisation of the waiting experience. Unlike generic bot tools that only block traffic, Queue-Fair protects both your infrastructure and your customer experience. Genuine visitors are held safely, informed clearly and admitted fairly, while automated and suspicious traffic can be challenged, throttled or blocked entirely. This makes Queue-Fair ideal for enterprise-scale traffic management, scheduled peak-demand events, 24/7 high-traffic protection, bot mitigation, fair access control and online queue management. Founded in 2004, Queue-Fair has decades of experience in online queuing, traffic management, admission control and fair access technology - no-one has been doing this for longer. With Queue-Fair, your website stays responsive, your real visitors are treated fairly, bots and bad actors are kept under control, and your revenue, infrastructure and brand reputation are protected. **Average Rating:** 5.0/5.0 **Total Reviews:** 124 #### How Do G2 Users Rate Queue-Fair? - **Quality of Support:** 9.9/10 (Category avg: 9.7/10) - **Scalability:** 9.9/10 (Category avg: 9.3/10) - **Dashboard:** 9.6/10 (Category avg: 9.0/10) - **Traffic Overview:** 9.7/10 (Category avg: 9.1/10) #### Who Is the Company Behind Queue-Fair? - **Seller:** [The Fair Queue People](https://www.g2.com/sellers/the-fair-queue-people) - **Year Founded:** 2004 - **HQ Location:** London, GB - **Twitter:** @FairQueue 333 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0eab35f028ae62fb0d94c53c17a8c5ad5862f255f7a8bf86de4616cec779e6ff&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqueue-fair%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director, CEO - **Top Industries:** Events Services, Entertainment - **Company Size:** 77% Small, 15% Medium #### What Are Recent G2 Reviews of Queue-Fair? **["Smooth Product Drops with an Easy Interface and Helpful Documentation"](https://www.g2.com/survey_responses/queue-fair-review-13193953)** **Rating:** 5.0/5.0 stars _— Ben C._ [Read full review](https://www.g2.com/survey_responses/queue-fair-review-13193953) **["Good Product; Excellent support"](https://www.g2.com/survey_responses/queue-fair-review-13199891)** **Rating:** 5.0/5.0 stars _— Jonathon P._ [Read full review](https://www.g2.com/survey_responses/queue-fair-review-13199891) #### What Are G2 Users Discussing About Queue-Fair? - [What is Queue-Fair used for?](https://www.g2.com/discussions/what-is-queue-fair-used-for) - 2 comments ### [Queue-it](https://www.g2.com/products/queue-it/reviews) Queue-it is the leading provider of Virtual Waiting Rooms and Traffic Management solutions, empowering 1,000+ organizations globally to deliver peak-demand events by controlling load and protecting critical infrastructure—without over-scaling or re-architecting their stack. Supporting 36 billion visitors annually across websites and mobile apps, Queue-it helps governments, retailers, and ticketing companies deliver reliable, fair, and transparent online experiences when traffic surges. Teams get flexible, granular control over traffic flow to protect an entire site or app, specific landing pages, or key bottlenecks like login, “add to cart,” checkout, payment gateways, and API calls. Key features include Bot Detection and Mitigation, detailed traffic analytics, and fully branded virtual waiting rooms designed for both scheduled events and 24/7 protection—plus exclusive access mechanisms and wait-experience features that keep visitors informed and engaged. Founded in 2010, Queue-it has over 15 years of experience leading the way in peak traffic admission control and virtual waiting room technology. With offices in Denmark, the U.S., Australia, Korea, and Japan, Queue-it serves the biggest enterprise customers globally with 24/7, 365-day support to help ensure they have the control they need to consistently deliver online experiences that earn trust from their users. **Average Rating:** 4.7/5.0 **Total Reviews:** 160 #### How Do G2 Users Rate Queue-it? - **Quality of Support:** 9.6/10 (Category avg: 9.7/10) - **Scalability:** 9.1/10 (Category avg: 9.3/10) - **Dashboard:** 8.8/10 (Category avg: 9.0/10) - **Traffic Overview:** 9.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Queue-it? - **Seller:** [Queue-it](https://www.g2.com/sellers/queue-it) - **Company Website:** www.queue-it.com - **Year Founded:** 2010 - **HQ Location:** Copenhagen, Denmark - **Twitter:** @queueit 1,890 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=abf2b256ca2d750ba824a233897fed2e6c61051789ca19bff168fd1c682813f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1073758%2F&secure%5Burl_type%5D=linkedin_company_website) 190 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Entertainment, Retail - **Company Size:** 46% Medium, 28% Small #### What Do G2 Reviewers Say About Queue-it? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **customization options** of Queue-it, enabling effective management of high-traffic events with ease. - Users value the **effective traffic management** of Queue-it, allowing seamless handling of high traffic during peak times. - Users highlight the **exceptional customer support** from Queue-it, enhancing their experience during high traffic events. - Users love the **ease of use** with Queue-it, making implementation and admin management simple and effective. - Users value the **protection against website crashes** that Queue-it provides during high-demand events, ensuring smooth customer experiences. ##### Cons - Users experience **complex setup** challenges, making initial configurations lengthy and potentially impacting overall guest experience. - Users face **integration issues** with Queue-it, finding the setup and compatibility with existing platforms challenging and stressful. - Users find the **poor interface design** of Queue-it frustrating, affecting usability and complicating queue setup. - Users note the **expensive costs** of Queue-it, especially for large events and advanced features requiring additional payments. - Users find the **ineffective bot management** of Queue-it lacking, leading to potential improvements in user experience. #### What Are Recent G2 Reviews of Queue-it? **["Exceptional for High-Traffic Events with Intuitive Configuration"](https://www.g2.com/survey_responses/queue-it-review-12053164)** **Rating:** 5.0/5.0 stars _— S S._ [Read full review](https://www.g2.com/survey_responses/queue-it-review-12053164) **["Queue-It Keeps Ticket Sales Smooth During Traffic Surges"](https://www.g2.com/survey_responses/queue-it-review-13186388)** **Rating:** 4.0/5.0 stars _— Verified User in Performing Arts_ [Read full review](https://www.g2.com/survey_responses/queue-it-review-13186388) #### What Are G2 Users Discussing About Queue-it? - [What do you like most about Queue-it for managing online traffic, and what improvements could be made?](https://www.g2.com/discussions/what-do-you-like-most-about-queue-it-for-managing-online-traffic-and-what-improvements-could-be-made) - [What is Queue-it used for?](https://www.g2.com/discussions/what-is-queue-it-used-for) - 2 comments - [What is virtual waiting?](https://www.g2.com/discussions/what-is-virtual-waiting) - 1 comment - [What is a pre queue?](https://www.g2.com/discussions/what-is-a-pre-queue) - 1 comment - [How do I get around my queue?](https://www.g2.com/discussions/how-do-i-get-around-my-queue) ### [CrowdHandler](https://www.g2.com/products/crowdhandler/reviews) CrowdHandler's SAAS platform allows you to provision online waiting rooms to protect your websites and applications from peak-load traffic; protecting sales, promoting fairness and keeping your customers happy. Trusted by top live entertainment and sports brands, fortune 500 companies, government departments, leisure destinations and SMEs. Provisioned via JavaScript, Google Tag Manager, DNS routing, Cloudflare and CloudFront CDNs or custom integrations using our open API. Monthly, flexible pricing, with no long-term commitment and a free tier. Sign up online today, using a credit card, and get up and running in about 15 minutes. **Average Rating:** 4.9/5.0 **Total Reviews:** 38 #### How Do G2 Users Rate CrowdHandler? - **Quality of Support:** 9.8/10 (Category avg: 9.7/10) - **Scalability:** 9.8/10 (Category avg: 9.3/10) - **Dashboard:** 9.5/10 (Category avg: 9.0/10) - **Traffic Overview:** 9.8/10 (Category avg: 9.1/10) #### Who Is the Company Behind CrowdHandler? - **Seller:** [CrowdHandler](https://www.g2.com/sellers/crowdhandler) - **Year Founded:** 2002 - **HQ Location:** Birmingham, England - **Twitter:** @Crowdhandler 246 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=af4026ea5b8cf206171c89ba00738b21ad211b807e616e327c5c27b483a53aa0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18872679&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Events Services - **Company Size:** 66% Small, 32% Medium #### What Are Recent G2 Reviews of CrowdHandler? **["Easy WordPress Integration, Great Performance Under High Traffic"](https://www.g2.com/survey_responses/crowdhandler-review-12645525)** **Rating:** 5.0/5.0 stars _— Paul Y._ [Read full review](https://www.g2.com/survey_responses/crowdhandler-review-12645525) **["Easy Queue Management with Simple Branding Options"](https://www.g2.com/survey_responses/crowdhandler-review-13072589)** **Rating:** 4.5/5.0 stars _— Angus L._ [Read full review](https://www.g2.com/survey_responses/crowdhandler-review-13072589) #### What Are G2 Users Discussing About CrowdHandler? - [What is CrowdHandler used for?](https://www.g2.com/discussions/what-is-crowdhandler-used-for) - 1 comment ### [DataDome](https://www.g2.com/products/datadome/reviews) DataDome delivers real-time bot and agent trust management, providing complete visibility and control over all traffic—whether human, bot, or AI. Named a Leader in The Forrester Wave™ for Bot And Agent Trust Management Q2 2026, DataDome is trusted by enterprises like Etsy, PayPal, and Soundcloud. Acting as a traffic-control plane, DataDome's multi-layered AI engine leverages thousands of models and 5 trillion signals daily to analyze intent and stop fraud in under 2 milliseconds, allowing legitimate users to pass through seamlessly across websites, apps, APIs, and MCPs. A recognized Leader on G2 across several categories, DataDome stops 20K+ attacks every second, delivering protection that outperforms. **Average Rating:** 4.7/5.0 **Total Reviews:** 243 #### How Do G2 Users Rate DataDome? - **Quality of Support:** 9.5/10 (Category avg: 9.7/10) - **Dashboard:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind DataDome? - **Seller:** [DataDome](https://www.g2.com/sellers/datadome) - **Company Website:** datadome.co - **Year Founded:** 2015 - **HQ Location:** New York, NY / Paris, France / Singapore - **Twitter:** @data\_dome 1,760 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a49da5e11949890ada47d67310993de7ff2aac1a02403cbe8b2f5a9a59e99eb7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10398947%2F&secure%5Burl_type%5D=linkedin_company_website) 221 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CTO, Software Engineer - **Top Industries:** Retail, Information Technology and Services - **Company Size:** 54% Medium, 30% Large #### What Do G2 Reviewers Say About DataDome? _AI-generated summary from verified user reviews_ ##### Pros - Users praise DataDome for its **exceptional protection against bot scraping and DDoS attacks** , ensuring a smooth experience. - Users rave about the **exceptional customer support** from DataDome, feeling it integrates seamlessly with their own teams. - Users highlight the **exceptional efficiency** of DataDome in managing bots, seamlessly adapting to evolving traffic patterns. - Users appreciate the **intuitive dashboard** of DataDome, which provides clear visibility into bot traffic and threats. - Users value the **effective bot protection** of DataDome, enjoying peace of mind and easy implementation for their operations. ##### Cons - Users find the service **expensive** , posing challenges for smaller teams and creating budgetary concerns. - Users encounter a **complex setup** requiring developer involvement and fine-tuning, which complicates the onboarding process. - Users report issues with **false alarms** frequently affecting customer experience and requiring tuning for optimal performance. - Users face significant **access limitations** with DataDome, making management of tenants and data extraction cumbersome. - Users face **captcha issues** that can lead to a poor experience due to aggressive settings and performance concerns. #### What Are Recent G2 Reviews of DataDome? **["One of the best antibot protection in the market"](https://www.g2.com/survey_responses/datadome-review-9192624)** **Rating:** 4.5/5.0 stars _— Renaud F._ [Read full review](https://www.g2.com/survey_responses/datadome-review-9192624) **["Strong bot detection, but the support team is what sets them apart"](https://www.g2.com/survey_responses/datadome-review-8810648)** **Rating:** 4.5/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/datadome-review-8810648) #### What Are G2 Users Discussing About DataDome? - [What is bot detection?](https://www.g2.com/discussions/what-is-bot-detection) - [What is anti bot protection?](https://www.g2.com/discussions/what-is-anti-bot-protection) - [What is PX bot?](https://www.g2.com/discussions/what-is-px-bot) - [What does DataDome do?](https://www.g2.com/discussions/what-does-datadome-do) Spotlight Categories [Product Analytics Software](https://www.g2.com/categories/product-analytics) [Identity Verification Software](https://www.g2.com/categories/identity-verification) [Anti Money Laundering Software](https://www.g2.com/categories/anti-money-laundering) [Board Management Software](https://www.g2.com/categories/board-management) [Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem) - [Digital Governance](/categories/digital-governance) [Browse Virtual Waiting Room Themes](/categories/virtual-waiting-room/themes)