# Best Virtual Waiting Room Software for Small Business

  *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)*

   Products classified in the overall Virtual Waiting Room category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Virtual Waiting Room to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Virtual Waiting Room category.

In addition to qualifying for inclusion in the Virtual Waiting Room Software category, to qualify for inclusion in the Small Business Virtual Waiting Room Software category, a product must have at least 10 reviews left by a reviewer from a small business.




  
## How Many Virtual Waiting Room Software Products Does G2 Track?
**Total Products under this Category:** 10

### Category Stats (May 2026)
- **Average Rating**: 4.78/5
- **New Reviews This Quarter**: 8
- **Buyer Segments**: Small-Business 55% │ Mid-Market 45%
- **Top Trending Product**: CrowdHandler (+0.002)
*Last updated: May 27, 2026*

  
## How Does G2 Rank Virtual Waiting Room Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 500+ Authentic Reviews
- 10+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
  
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**Sponsored**

### Queue-Fair

Queue-Fair is the original virtual waiting room for busy websites, invented by us and originally patented in 2004. When your site has more visitors than it can handle gracefully, excess visitors are automatically sent to a branded online queue - it then sends visitors back to your site in first-come, first-served order at a rate that you control. By using the world's most powerful Virtual Waiting Room platform, you ensure that visitors to your site always get the responsive experience they require, even when you are really busy, protecting your brand and bottom line.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1564&secure%5Bdisplayable_resource_id%5D=1564&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1564&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=137711&secure%5Bresource_id%5D=1564&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvirtual-waiting-room%2Fsmall-business&secure%5Btoken%5D=d9d94468e929d4af7434fed4aaf154d38880f069dc39ad09e5ac329f377e4501&secure%5Burl%5D=https%3A%2F%2FQueue-Fair.com&secure%5Burl_type%5D=company_website)

---

  ## What Are the Top-Rated Virtual Waiting Room Software Products in 2026?
### 1. [Queue-Fair](https://www.g2.com/products/queue-fair/reviews)
  Queue-Fair is the original virtual waiting room for busy websites, invented by us and originally patented in 2004. When your site has more visitors than it can handle gracefully, excess visitors are automatically sent to a branded online queue - it then sends visitors back to your site in first-come, first-served order at a rate that you control. By using the world's most powerful Virtual Waiting Room platform, you ensure that visitors to your site always get the responsive experience they require, even when you are really busy, protecting your brand and bottom line.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 112
**How Do G2 Users Rate Queue-Fair?**

- **Quality of Support:** 9.9/10 (Category avg: 9.7/10)
- **Scalability:** 9.8/10 (Category avg: 9.3/10)
- **Dashboard:** 9.6/10 (Category avg: 9.1/10)
- **Traffic Overview:** 9.7/10 (Category avg: 9.1/10)

**Who Is the Company Behind Queue-Fair?**

- **Seller:** [The Fair Queue People](https://www.g2.com/sellers/the-fair-queue-people)
- **Year Founded:** 2004
- **HQ Location:** London, GB
- **Twitter:** @FairQueue (334 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/queue-fair/ (5 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Director, CEO
  - **Top Industries:** Events Services, Entertainment
  - **Company Size:** 76% Small-Business, 16% Mid-Market


### 2. [Queue-it](https://www.g2.com/products/queue-it/reviews)
  Queue-it is the leading provider of Virtual Waiting Rooms and Traffic Management solutions, empowering 1,000+ organizations globally to deliver peak-demand events by controlling load and protecting critical infrastructure—without over-scaling or re-architecting their stack. Supporting 36 billion visitors annually across websites and mobile apps, Queue-it helps governments, retailers, and ticketing companies deliver reliable, fair, and transparent online experiences when traffic surges. Teams get flexible, granular control over traffic flow to protect an entire site or app, specific landing pages, or key bottlenecks like login, “add to cart,” checkout, payment gateways, and API calls. Key features include Bot Detection and Mitigation, detailed traffic analytics, and fully branded virtual waiting rooms designed for both scheduled events and 24/7 protection—plus exclusive access mechanisms and wait-experience features that keep visitors informed and engaged. Founded in 2010, Queue-it has over 15 years of experience leading the way in peak traffic admission control and virtual waiting room technology. With offices in Denmark, the U.S., Australia, Korea, and Japan, Queue-it serves the biggest enterprise customers globally with 24/7, 365-day support to help ensure they have the control they need to consistently deliver online experiences that earn trust from their users.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 158
**How Do G2 Users Rate Queue-it?**

- **Quality of Support:** 9.6/10 (Category avg: 9.7/10)
- **Scalability:** 9.1/10 (Category avg: 9.3/10)
- **Dashboard:** 8.8/10 (Category avg: 9.1/10)
- **Traffic Overview:** 9.0/10 (Category avg: 9.1/10)

**Who Is the Company Behind Queue-it?**

- **Seller:** [Queue-it](https://www.g2.com/sellers/queue-it)
- **Company Website:** https://www.queue-it.com/
- **Year Founded:** 2010
- **HQ Location:** Copenhagen, Denmark
- **Twitter:** @queueit (1,891 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1073758/ (185 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Entertainment, Retail
  - **Company Size:** 45% Mid-Market, 28% Small-Business


#### What Are Queue-it's Pros and Cons?

**Pros:**

- Customization (9 reviews)
- Traffic Management (9 reviews)
- Customer Support (8 reviews)
- Ease of Use (7 reviews)
- Protection (7 reviews)

**Cons:**

- Complex Setup (9 reviews)
- Integration Issues (5 reviews)
- Poor Interface Design (4 reviews)
- Expensive (3 reviews)
- Ineffective Bot Management (2 reviews)

### 3. [CrowdHandler](https://www.g2.com/products/crowdhandler/reviews)
  CrowdHandler's SAAS platform allows you to provision online waiting rooms to protect your websites and applications from peak-load traffic; protecting sales, promoting fairness and keeping your customers happy. Trusted by top live entertainment and sports brands, fortune 500 companies, government departments, leisure destinations and SMEs. Provisioned via JavaScript, Google Tag Manager, DNS routing, Cloudflare and CloudFront CDNs or custom integrations using our open API. Monthly, flexible pricing, with no long-term commitment and a free tier. Sign up online today, using a credit card, and get up and running in about 15 minutes.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 35
**How Do G2 Users Rate CrowdHandler?**

- **Quality of Support:** 9.8/10 (Category avg: 9.7/10)
- **Scalability:** 9.8/10 (Category avg: 9.3/10)
- **Dashboard:** 9.5/10 (Category avg: 9.1/10)
- **Traffic Overview:** 9.8/10 (Category avg: 9.1/10)

**Who Is the Company Behind CrowdHandler?**

- **Seller:** [CrowdHandler](https://www.g2.com/sellers/crowdhandler)
- **Year Founded:** 2002
- **HQ Location:** Birmingham, England
- **Twitter:** @Crowdhandler (247 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18872679 (5 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Events Services
  - **Company Size:** 63% Small-Business, 34% Mid-Market



    ## What Is Virtual Waiting Room Software?
  [IT Management Software](https://www.g2.com/categories/it-management)