Best Speech Analytics Software - Page 12

Speech Analytics

Speech Analytics

Effortlessly monitor 100% of your team's calls and provide instant feedback that genuinely improves performance in any language with Oxus.AI speech analytics.

Speechlog AI Analytics

In a demanding environment where every customer conversation matters, traditional call monitoring doesn’t capture the full picture. Achieving excellence requires deeper understanding of customers’ needs and satisfaction drivers​ Speechlog AI Analytics provides real actionable insights that can change the way you operate​​ Customer Insights Analyze every interaction to reveal hidden patterns, customer sentiment, and key drivers behind customer satisfaction​ Agents Performance Identify issues and areas where agents need to uplift their skills, allowing for better improvement planning​ Pattern Analysis Identify trends and reasons of calls to help you tailor customer responses and improve service strategies Compliance Detect breaches and risks and ensure that all interactions align with standards and requirements​

Speechlog Retail

In-store interactions are crucial for customer satisfaction, yet basic management methods lack the tools to capture and analyze these exchanges effectively to understand performance drivers and allow continuous improvement Speechlog Retail provides a new perspective that enables better customer experience Record All Interactions Capture every in-store interaction to ensure no detail is missed, providing a complete view of service quality Implement QA System Deploy a quality assurance process to evaluate and improve in-store interactions, ensuring consistent service delivery Understand Behaviors Analyze recorded interactions to gain valuable insights into employees’ behaviors, helping to refine service quality Manage Compliance Ensure adherence to company policies and regulations by tracking and reviewing interactions for compliance management

SPEEQO

Spoken language is the main form of communication across both physical and digital worlds.

TTSAudit

TTSAudit is an automated quality assurance tool for text-to-speech (TTS) audio files. Submit a batch of TTS files and receive a per-file anomaly report that detects issues such as voice drift, glitches, and accent shifts. Delivered through a REST API and a web interface, TTSAudit helps developers and TTS users automatically flag problems after generation - catching bad TTS files before users do.

VerbaEngine SAAS

verbio NLU

Truly listen, accurately understand and efficiently respond to your customers with our NLU technology. Having the right Natural Language Understanding (NLU) – is the difference of your customer staying on the call or hanging up. Whether you get that call retention or not. If your solution is not understanding what the customer is saying, then ultimately the accuracy rate will be low, and the response to the customer will not make sense. So why would they want to use this type of self-service, if it adds even more frustration than holding for a human agent? Ensuring a customer is accurately understood and that a call is routed efficiently, is a crucial, complicated part of the call automation process. Verbio’s NLU is known for obtaining the highest levels of accuracy rates for recognising intent, which is crucial when choosing who you trust with the cognitive brain of your Voice AI solution.

ViaDialog

Viadialog: AI‑Powered Customer Service Platform for Omnichannel Excellence Viadialog is a sophisticated, cloud‑native customer interaction management suite powered by artificial intelligence. Designed for contact centers, customer support teams, and sales operations, it centralizes calls, emails, live chat, SMS, video, social media, and more into a unified interface—creating an efficient omnichannel customer experience viadialog.com Trusted by over 150 companies and boasting a 4.7/5 satisfaction score across 200+ reviews, Viadialog delivers both scalability and reliability 🛠️ Core Modules ViaFlow (Omnichannel): Centralizes all customer communications in a single, intuitive platform ViaSpeech (Conversational AI): Employs natural language processing to modernize voice interactions viadialog.com ViaSay / ViaBot (AI Chatbots): Deploys voice and text chatbots quickly to handle routine queries, available both in English and French ViaBrain (Analytics): Captures interaction data for sentiment analysis, transcription, and insight generation ViaLeads (Outbound Campaigns): Powers smarter, AI-augmented outbound calling ViaEngine (CCaaS API platform): Enables custom integration via APIs 🤖 AI‑Driven Enhancements Viadialog’s platform integrates AI enhancements designed to elevate agent performance and customer satisfaction: Workflows: Automated transcription, summarization, sentiment detection, and issue recognition across channels Agent Assist: Provides real-time, AI‑powered support during complex interactions Quality Monitoring: Intelligent, automated supervision to ensure consistent performance and boost sales 🤝 Who It’s For From ambitious startups to enterprise-level organizations, Viadialog is tailored to benefit: Contact centers After‑sales and support teams Sales and telemarketing units Organizations seeking to optimize costs, scale communication, or unlock AI‑driven insights 🌟 Why Choose Viadialog? Viadialog offers a robust, future‑ready customer service ecosystem: All‑in‑one platform across channels High‑impact AI modules for enhanced workflows and agent support Proven outcomes in efficiency and satisfaction Scalable, secure, compliant architecture backed by expert support

Average Rating: 5.0/5.0

Total Reviews: 2

VLM

Voiceracx.ai provides AI platform offering voice and chat automation for startups, growing businesses, and large enterprises. It helps automate customer and employee conversations across voice calls, chat, WhatsApp, web, and other digital channels. Our AI-powered voice and chat agents reduce manual workload, handle high-volume queries, and improve efficiency. Built with strong data security and compliance, it supports businesses across industries. With easy no-code tools, companies can create customized AI assistants and seamlessly integrate with CRM, ERP, and business systems to boost productivity, and drive growth.

VoiceDash

Voicelyt

VOICERAcx.ai

VOZIQ

The VOZIQ AI Predictive Churn Reduction Solution Trial on AWS is a self-service, proof-of-value program designed to help subscription business leaders rapidly explore VOZIQ AI award-winning predictive churn analytics using their own data and demonstrate the transformational potential of subscriber-level predictive intelligence. Within a secure and scalable AWS environment, users can quickly upload sample enterprise data, and leverage VOZIQ AI Enterprise AI platform, equipped with ML models, which are pre-trained on 20 million subscribers, and third-party data enrichments such as geolocations. The intuitive platform guides you through data preparation and integration, making it easy to generate highly actionable subscriber-level predictions and their unique churn risk attributes that inform enterprise-wide decisions. The trial is designed to demonstrate proven best-customer modeling capabilities of VOZIQ AI technology and uncover untapped churn reduction opportunities using subscriber-level predictions for attrition risk, lifetime value, survival analytics and geolocational intelligence. Transitioning to Production - For full-scale production deployments, VOZIQ AI offers AI-powered churn reduction delivered as a service which includes ongoing AI model customization, continuous data integration, third-party data enrichment, and expert-managed infrastructure on AWS. During the full-scale deployment, our dedicated team of solution consultants, data scientists, and AI engineers acts as an extension of your team and ensures continuous optimization, governance, and business value delivery tailored to unique growth challenges and priorities of your organization.

VSlogger Recorder

VSLogger Unlimited extends the call recording engine with recording search and monitoring features. Included and optionally used Adutante server provides user management and Quality Control features. Adutante also provides a centralized connection point to one or multiple VSLogger recorders.